Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

★★★★★ 1/5

Google

I don't quite know what happened with this agency but every time my mum called them to confirm a viewing they would essentially ignore her and kept on cancelling her appointments last minute. For context, she has a thick Bulgarian accent, and I sound very British when I talk - as soon as I called them with the same exact details and everything they confirmed the appointment straight away and didn't cancel. The property was nice but we decided not to rent with them because of this discrimination - how come it takes her 7 times and me just once to get the same result? Unacceptable.

Lexi · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I bought and sold using Frosts Estate Agents, St Albans, and can't recommend them enough. Neil, along with everyone I spoke with at Frosts, was understanding and supportive during both transactions, and worked especially hard to ensure the sale was as seamless as possible. The team were professional throughout the engagement and quickly responded to my (numerous!) questions, no matter the time of day. If I ever move back to the area, my first choice would be Frosts.

Jen · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We were looking for somewhere to rent short term and saw a flat through Frosts, via Rightmove we were interested in. From start to finish Frosts were very helpful. Rose Johnson was our main contact and she was very helpful and with her assistance everything went smoothly. We would certainly recommend them to anyone looking to rent in this area. Excellent service.

Margaret · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Superior service from start to finish. Joseph supported me throughout the process to ensure our move was as stress-free as possible. I was continually impressed with his personable nature and professionalism in all communications. You can trust Frost's to guide you smoothly towards finding your new home. Highly recommend!

MK · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We used Frosts Estate Agents to sell our house in St Albans. At the start of the process, Daniel Kirk and his team really thought through a strategy to get a good price for the property, using their experience of the local market. When it came to the photographs and marketing, they worked with us closely and made sure we were completely happy with the marketing material. We also liked the way that they took a pride in getting viewings for the property and managed to get a lot of viewings in a short period of time. We really felt that they were on our side. During the sales process, they then helped smooth over difficulties and chase up other parties in the chain, which meant we managed to complete by our target date. So, all in all, very good work!

Viktoryia · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We've engaged the St Albans branch of Frosts for a couple of moves. We'd had a relatively easy move a few years ago for which we'd used Frost and were very happy with the service. The most recent move however involved some considerable challenges along the way in the conveyancing process, during which Frosts staff were available, responsive and professional and able to assist us in overcome the numerous challenges to keep the sale on track, so I would certainly recommend.

Tim · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We had a really good experience purchasing a home with Frosts. They were always very responsive and they kept the process moving along quickly. I would definitely recommend working with them for anyone looking to buy a home in St Albans.

Giana · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

This particular branch has a very unique team, it is clear they all work really well with each other. Rose Johnson (Letting Negotiator) was absolutely outstanding in all areas of customer services. She was so attentive and vocal throughout the whole procedure, showing me support and enthusiasm even when things wasn’t going as smoothly. Rose really made this whole process a lot easier and completely stress free. Rose kept me in the loop the whole time, even just to re-assure me of where we are with the process and what we’re waiting for. I felt Rose really understood me and my partners needs and I can honestly say I’ve never received such great services anywhere else. The other members of the team were also lovely and polite. The other team members which were not related to me where also extremely helpful. Anytime I called the phone was picked up almost instantly, and if ever the person I called wasn’t available, they always made sure they called me right back. Massive thank you to Rose Johnson for going the extra mile throughout the whole process, it was an absolute breath of fresh air to deal with someone so helpful and I am so grateful for all your hard work and efforts. You have truly lovely person and an asset to this branch. Also a huge thank you to Rosie for showing us around the property, she was also lovely and very professional - it didn’t feel awkward at any point. Big thank you to Melanie Hughes for finishing up this process for us.

Louisa · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

A smooth, pain free flat search/move! A really friendly, approachable, responsive and supportive team. Rose Johnson in particular, helped us find our flat and we both wholeheartedly recommend her and Frost's for their great service.

Tom · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Oliver was very helpful throughout the whole process from start to end. He was responsive to all my enquiries as well as being very reliable in ensuring that I had received information regarding new properties on the market for rent which had met my needs. With his help and support, me and my husband have found a place we both really like. He had shown excellent customer service throughout that we are grateful for as it made the process run smoother. A huge thank you for the assistance and professionalism provided.

Najiyah · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I have spent the past few weeks finding a flat to rent in St Albans and Frosts have helped me all the way. I think of the hundreds of times I have called I have only got the answerphone once and anyone who answers is SO helpful and friendly. Oliver Banks has seen me through to getting the place I get the keys to next week (heard today) and I cannot tell you how excited I am. Then there is Rose Johnson who has also been taking calls and sorting stuff. Now Cheryl Maddern has immediately got on board to help with the processing of the tenancy documents. My experience with Frosts has been professional, helpful, efficient and friendly. I would highly recommend to anyone.

Nathalie · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We had a great experience with Rose Johnson. She was very friendly, supportive and efficient in helping us find a lovely house, including going the extra mile as we have a pet - a number of other agents made no effort to help us find a property due to having a puppy. The whole experience was great and we'd recommend them to anyone looking for a high quality agent with integrity.

Adam · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We have just started to rent out a property and the Frost's Estate Agents have been fantastic throughout! Rose always handled any situation on time, and we have had an excellent experience. Email communication and updates for the property is always quick. So far, the process has been easy and prompt! Rose has been nice and friendly! Generally, they were kind and very helpful!!

Alireza · 21 January 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Rating only, no written review.

Michael · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 3/5

Google

Rating only, no written review.

Samantha · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Rating only, no written review.

Luisa · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Rating only, no written review.

Tara · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Great service

Richard · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Very helpful and professional

Peter · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Matt was extremely helpful and explained everything very clearly.

Helen · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Very friendly and helpful team, highly experienced and friendly staff. They offer a very personalised service.

Helen · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Excellent help and advice at each stage of my house sale- I am really pleased with how Frosts Marshalswick dealt with it, and will be recommending them to my friends.

Jane · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

We have been really impressed with every aspect of Frosts' work. They have been friendly, professional, efficient yet sensitive to our needs throughout the process. Thank you!

Jessica · 20 January 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 4/5

Google

Feedback a little frustrating. Get lots of views but not sure if always worth sending people to view. Nice people on the whole decent service especially from John. Some a little "estate agency" nut you do expect that. Still got result so far so well done.

Daryl · 20 January 2022 · Frost's Estate Agents, Marshalswick