Trusted Agent profile Β· Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2019, 2018.

ESTAS awards by year, 2019 to 2018
  • 2019 1 Silver and 1 Bronze ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Frost's Estate Agents, office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

We went to a viewing, the agent did't come to the property, we emailed him, the flatmate called, he didn't reply. The flat was awful, I don't see why I should use an agency, just to pay more and have no support?

Claudia Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

We were sorry to read your review, as we did communicate to you on the day that our viewing assistant was running late, and the tenant was happy to show you around the property whilst you were waiting. We have tried to contact you subsequently to discuss, and if you would like to contact us directly, please contact our lettings team on 01727 861166

5/5

Google

Oliver has been great- so much help in finding me the right flat to rent. He went out of his way to agree with the landlord an arrangement that has really worked well.

Jane Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Jane for your great review. I will pass your comments on to Oliver, who I'm sure will be delighted.

5/5

Google

Fantastic service all round! Rose has been in constant contact updating on progress, always happy to go out of her way to spend time answering any questions. Keep up the great workπŸ‘πŸ» …

Chloe Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Chloe for your great review. I will pass your comment on to Rose, who I'm sure will be delighted.

5/5

Google

Oliver was very helpful in helping us find a house and always offered us flexible timing and really quick responses. It made the whole experience really easy.

Michael Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Michael for your great review and I will pass on your excellent feedback to Olly and the team.

5/5

Google

I have found Ollie really professional in approach and he has been really helpful whilst trying to look for a property for my son. His response is quick and always friendly. Excellent service!!

Paula Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Paula for your excellent 5 star review and appreciation of the professional service provided by Olly. I will pass on your lovely comments to Olly, who I'm sure will be delighted.

5/5

Google

Thank you Rose for your support with our challenging relocation (moving from abroad back to the UK, finding a landlord willing to accept pets, arranging viewings for people to attend on our behalf). Top service.

Richard Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Richard for your excellent review. I will pass your great comments on to Rose and the team, who I'm sure will be delighted.

5/5

Google

Brilliant service by Oliver who went out of his way to answer all my questions about a flat I was looking to rent. His professional and caring attitude certainly made me feel much more at ease with the stress of finding a new place.

Mo Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Mo for your excellent review. I will pass your great comments on to Oliver and the team, who I'm sure will be delighted.

5/5

Google

James Brookes handled our sale, and was responsive and helpful from start to finish. I would choose Frost's again and wouldn't hesitate to recommend them.

Christopher Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Christopher for your great feedback. I will pass onto James and the team, who I'm sure will be delighted.

5/5

Google

You are the best, Rose. We are so thankful for your help in securing this house for our family. You delivered an incredible, professional and efficient service, which totally exceeded all our expectations. Thank you so much!

Kate Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Kate for your excellent review. I will pass your great comments on to Rose, who I'm sure will be delighted.

5/5

Google

Great estate agents, would highly recommend. Rented a property first time last year - not only did they find us a property with everything we were looking for, they made the process so simple and easy. Just renewed and again, without fault and straight forward

BERNIE Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

5/5

Google

It’s really a very good experience for us, especially this is our first time to find a property here in UK. Olly is friendly, professional and attentive. He replied our email quickly and guided us the whole process.

Janice Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Janice for your great review. I will pass your excellent comments on the Olly and the team, who I'm sure will be delighted.

5/5

Google

Their letting agents are very proactive to serve the clients compare to other agent in St Albans and details follow up your needs and requirements. As a flip side, it is good service from home owner letting perspective for the proactive push your property viewing.

Kenneth Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Kenneth for your brilliant review of our services, and I will pass on your great feedback to the team, who I'm sure will be delighted.

5/5

Google

Excellent service from start to finish. In the past I have sometimes wondered what estate agents did to earn their fees, but this time, they did a great job of marketing and then were in regular contact and very helpful with any questions as they came up throughout the sales process. Highly recommended.

Rachel Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Rachel for your great review! We really appreciate your informative comments and will pass on to the team, who I'm sure will be delighted.

5/5

Google

I am happy with their service, all employees there were very professional and responsive, inquiries and questions were answered promptly. Joe understood my needs and helped me with passion. I would really recommended this real estate agent to my friends.

Momoby Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Momoby for your wonderful review and recommendation. I will forward your great comments to Joe and the team, who I'm sure will be delighted.

5/5

Google

I want to thank Oliver Banks for helping us to find a place and for going above board to help us through the difficult referencing process. I am giving him a 5 star as I do really want him to know how appreciative I am of the personal touch that he put in. For some reason Google needs me to edit my old review! I would have preferred to have this on a separate page ,but thanks very much Oliver. Sola I am giving the service that Rose gave me a 5 star because she was so supportive, following up on my behalf on next steps and you really feel that you have the agent working for you. She was very professional and made things clear and just helped to make a usually stressful situation so much easier to go through. Thank you Rose

Olusola Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Olusola for your wonderful review and feedback on our lettings service, and in particular the 5 star rating for both Olly and Rose. They will be delighted to hear your lovely comments and appreciation for their personal touch and support in helping you through the process of finding your new home.

5/5

Google

Oliver Banks was very helpful and professional in dealing with the rental of our property. Very helpful and nothing was too much for him. A great credit to the company.

Mark Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Mark for your great review. I will pass your excellent comments on to Oliver and the team, who I'm sure will be delighted.

5/5

Google

Excellent service from Frosts and Rose Johnson in particular… moving out of London to Harpenden for first time and renting for first time in many years made a lot easier by Rose and the team. If I can buy through Frosts in the future I will! 6* service!!! πŸ‘ …

Pete Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Pete for your excellent review. I will pass your great feedback on to Rose and the team, who I'm sure will be delighted.

5/5

Google

Rose Johnson, was super efficient and very professional during the weeks that I was looking for a new home. She is the best Rental Agent that I have dealt with and would recommend her to anyone looking to rent in St Albans.

Tina Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Tina for a great review, for which we are very grateful. Rose will be truly delighted to hear what you have had to say, and please do not hesitate to let us know if we can help at any time in the future.

5/5

Google

Oliver helped me view (I sent someone to view and video) on and book this rental while I was out of the country! Once agreed the process was efficient and quick. Paperwork was completed via email. I would recommend Frost’s and Oliver.

Ann Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Ann for your great review. I will pass on your excellent feedback to Oliver and the team, who I'm sure will be delighted.

5/5

Google

Many thanks to Rose (Frosts Estate Agents) for her efforts and professionalism in obtaining a suitable tenant for my Harpenden flat. Very happy to pass on the stress of being a landlord to a well run, competent business with very fair management fees to boot!

Bobby Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Bobby for your excellent review. I will pass your great feedback on to Rose and the team, who I'm sure will be delighted.

5/5

Google

The Frosts team are fantastic! House was sold within a fortnight and they worked tirelessly to completion. Rochelle, our agent, was a pleasure to work with and I have no hesitation in using Frosts again.

Tim Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you for your great review which will be shared with Rochelle and the team, who I'm sure will be delighted.

5/5

Google

Had a wonderful experience with frosts estates, found them to be very efficient. Met Olly at one of the properties and he was very welcoming, professional and attentive to our needs. Would highly recommend!

Nasrin Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Nasrin for your lovely review, and so pleased you are happy with the service you received. I will pass your kind comments on to Olly, who I'm sure will be delighted.

5/5

Google

I have been looking for accommodation as my daughter will start her school in Harpenden. I approached many many agencies but none of them worked as sufficient, helpful , professional as Frost . My highest mark goes to Rose . She was efficient, amazingly kind and always answered my questions promptly. Thank you for your kind help and support Rose . πŸŒ·πŸ™πŸ»πŸ’πŸ’

Nick Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you Nick for your brilliant review. I will pass on you kind comments to Rose, who I'm sure will be delighted.

4/5

Google

Oliver is really attentive and very helpful in our property search. As we are looking for property in very short timing. He specially arranged us view all available properties within few days. He is very kind and always asking our comment and review. Highly recommend Frost's and Oliver 's service

γ‚’γƒͺγ‚Ήγ‚’γƒͺγ‚Ή Β· 21 January 2022 Β· Frost's Estate Agents, St Albans

Agent replied Β· 21 January 2024

Thank you for your great review. I will pass your comments on to Oliver and the team, who I'm sure will be delighted.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At the ESTAS 2019 awards its branches won 1 Silver and 1 Bronze award. The group and its branches also won ESTAS awards in one earlier year.

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