5/5
GoogleOliver was excellent, it was good to have his help during the process.
Agent replied · 21 January 2024
Thank you Julia for your 5 star review. I will pass on your great feedback to Olly.
Trusted Agent profile · Hertfordshire
Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more
★★★★★
1,870 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,870 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
51
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
- Frost's Estate Agents, St Albans4 Chequer Street, AL1 3XZ1,183 reviews · 1,111 on Google (4.8)45 in the last 90 days
- Frost's Estate Agents Harpenden6a Leyton Road, AL5 2TL336 reviews · 269 on Google (4.9)7 in the last 90 days
- Frost's Estate Agents, Marshalswick61 The Quadrant, AL4 9RF275 reviews · 274 on Google (4.8)11 in the last 90 days
- Frost's Estate Agents, Wheathampstead4 High Street, AL4 8AA146 reviews · 75 on Google (4.9)5 in the last 90 days
Latest reviews from every Frost's Estate Agents, office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRose has been extremely helpful and professional with brilliant service. Would definitely recommend!
5/5
GoogleI would recommend frosts as the team, as we were very happy with the service we received from a professional and knowledgable team.
Agent replied · 21 January 2024
Thank you Mohan for your review. I will pass your comments on to the team, who I'm sure will be delighted.
5/5
GoogleI have found the service accorded to me by Oliver Banks to be extremely professional and I will have no hesitation in recommending him to other clients
Agent replied · 21 January 2024
Thank you Alan, for your 5 star review. I will pass your great comments on to Oliver, who I'm sure will be delighted.
5/5
GoogleGreat service from Frost's Estate Agents, Harpenden branch. The staff are friendly, responsive and prompt.
Agent replied · 21 January 2024
Thank you for your excellent feedback and I will pass on your great comments to the Harpenden team, who I'm sure will be delighted.
5/5
GoogleSarah Twigg as been so helpful offering professional and valuable advice at every turn. Would definitely recommend!
Agent replied · 21 January 2024
Thank you Eugenie for your wonderful review, which I will pass on to Sarah.
5/5
GoogleExcellent service from arranging the first viewing to moving in. Rose was really professional and extremely helpful sorting any queries I had promptly.
Agent replied · 21 January 2024
Thank you Sharon for your review. I will pass on your great comments to Rose and the team, who I'm sure will be delighted.
5/5
GoogleFantastic service from Rose. She went above and beyond for me, giving me guidance all the way through the process. I would highly reccomend them and specifically Rose :)
Agent replied · 21 January 2024
Thank you James for your review. I will pass your great comments on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleCherry has been a great help to myself in moving into my new rental property. Well done.
Agent replied · 21 January 2024
Thank you Lynne for your great review. I will pass your comments on to Cherry, who I'm sure will be delighted.
5/5
GoogleOutstanding service from Frost's. Huge thanks to both Sophie and Olly who were both superb. I highly recommend.
Agent replied · 21 January 2024
Thank you James for your excellent review. I will pass on your great comments to Sophie and Olly, who I'm sure will be delighted.
5/5
GoogleExcellent service provided by Oliver and Cherry. They are professional and efficient. They helped me throughout whole letting processes. Highly recommended!
Agent replied · 21 January 2024
Thank you for your excellent review of our service, and I will pass on your great comments to Oliver and Cherry, who I'm sure will be delighted.
5/5
GoogleRose has been great throughout the whole process, very professional and great communication, making the process very smooth. Highly recommend!
5/5
GoogleThanks to Oliver for all his work in helping us get the ideal flat for us Very pleased with both Oliver and Rose for their enthusiasm and professionalism. Richard
Agent replied · 21 January 2024
Thank you Richard for your excellent review and I will pass your comments on to Olly and Rose.
5/5
GoogleThe agent's name Oliver are the best and professional! I cannot believe we can settle everything in such a short time!! :)
Agent replied · 21 January 2024
Thank you for your review Anzon, and I will pass your great comments on to Olly.
5/5
GoogleRose was really great in helping us secure a rental property in a market where supply was really limited. Communication was excellent throughout
Agent replied · 21 January 2024
Thank you Jonathan for your 5 star review. I will pass your excellent comments onto Rose and the team, who I'm sure will be delighted.
5/5
GoogleOliver was extremely efficient, polite and informative in guiding me through the viewing and application process. He could not have been more helpful. Thanks Oliver!
Agent replied · 21 January 2024
Thank you Michael for your review and I will pass on your kind words to Olly, who I'm sure will be delighted.
5/5
GoogleThanks Oliver. We found in you someone willing to listening our needs. You were quick sharp and which to suggest exactly what were looking for. That said, you got here a happy customer! Regards
Agent replied · 21 January 2024
Thank you Pedro for your excellent review. I will pass your great comments on to Oliver and the team, who I'm sure will be delighted.
5/5
GoogleI have worked with Frost’s several times and have always been impressed with the service and professionalism from all the staff. Would (and have) highly recommend to anyone looking to buy, sell or rent!
Agent replied · 21 January 2024
Thank you James for your excellent review. I will pass your great comments on to everyone at Frost's, who I am sure will be absolutely delighted.
2/5
GoogleI’m pleased you sold another house. Now I have another leaflet to add to my collection. When I’m ready to sell I will call an estate agent. You don’t need to chop down any more trees for your leaflets!
Agent replied · 21 January 2024
Thank you for your comments Ian, and we do take your feedback seriously. Like many businesses, marketing is an important area and over the years we have helped many people who otherwise wouldn’t have known of our successes or offerings without this literature. Over the past 12 months we have moved our branches towards paperless offices, and we are currently reviewing our promotional material to ensure we are eco-friendly moving forward. Thank you for raising this important subject with us. Frost’s
5/5
GoogleRose is great, being very helpful and efficient. She is also very friendly, really a joy to work with. Will highly recommend her and Frost’s.
Agent replied · 21 January 2024
Thank you Chan for an excellent review. I will pass your comments on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleGreat service from Rose. Fully understood what I needed, didn't try to fob me off or waste time with anything unnecessary, fair and honest advice, and always returned calls. Unlike many other agents in St Albans, unfortunately.
Agent replied · 21 January 2024
Thank you Keith for your wonderful review! I will pass your great feedback on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleRose Johnson dealt with my property in such an efficient, professional and friendly way. Such a speedy turnaround. Highly recommend. Excellent service
Agent replied · 21 January 2024
Thank you James for your excellent review. I will pass your comments on to Rose, who I'm sure will be delighted.
5/5
GoogleOliver was extremely helpful with all my questions when viewing the flat, and has been very efficient with responding to all emails and phone calls. I feel like I am in good hands!
Agent replied · 21 January 2024
Thank you Maria for your great review. I will pass your comments on to Olly, who I'm sure will be delighted.
1/5
GoogleWe went to a viewing, the agent did't come to the property, we emailed him, the flatmate called, he didn't reply. The flat was awful, I don't see why I should use an agency, just to pay more and have no support?
Agent replied · 21 January 2024
We were sorry to read your review, as we did communicate to you on the day that our viewing assistant was running late, and the tenant was happy to show you around the property whilst you were waiting. We have tried to contact you subsequently to discuss, and if you would like to contact us directly, please contact our lettings team on 01727 861166
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Frost's Estate Agents, is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Lettings Agency of the Year Awards
Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published.
ESTAS
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 2019
2019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards
The Negotiator Awards
Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2016, 2018, 2019.
Negotiator Awards by year, 2016 to 2022
2022 2 Highly Commended The Negotiator Awards 2022 winners
- Highly CommendedThe Negotiator Awards 2022: Regional Agency of the Year, East of England
- Highly CommendedThe Negotiator Awards 2022: Estate Agency of the Year (Medium)
2019 2 Silver and 1 Highly Commended The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East of England
- SilverThe Negotiator Awards 2019: Estate Agency of the Year (2-4 branches)
- Highly CommendedThe Negotiator Awards 2019: Lettings Agency of the Year (2-4 branches)
2018 1 Gold The Negotiator Awards 2018 winners
- GoldThe Negotiator Awards 2018: Lettings Agency of the Year (2-5 branches)
2016 1 Bronze The Negotiator Awards 2016 winners
- BronzeThe Negotiator Awards 2016: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
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Questions about Frost's Estate Agents,
Which Frost's Estate Agents, office has the most reviews?
St Albans has the most, with 1,183 reviews rated 4.8 out of 5, followed by Harpenden with 336.
Where are the Frost's Estate Agents, offices?
The four Frost's Estate Agents, offices, by town:
- Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
- Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
- St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
- Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.
