Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

★★★★★ 1/5

Google

I've had the great misfortune of both renting and buying through this lot recently, and the best advice I can offer is to avoid at all costs. When renting, do not expect any deposit back even if you have the place professionally cleaned..and do not expect any maintenance to be carried out, despite regular requests throughout the tenancy and regardless of how good a tenant you are. You can also expect unclear, rude demands for monies post tenancy. As for buying - I literally don't know what they do for their money, aside from sticking a for sale board up and opening the front door to potential buyers. Zero knowledge of the property, and a couldn't care less attitude throughout. I also made the big mistake of paying £400 for their mortgage 'service', only to end up finding a much better deal by myself! I can catagorically say I will never entertain the idea of using them again. Beware.NegativeResponsiveness, Quality, Professionalism, Value

Tim · 29 August 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

I can't praise Frost's Estate Agents (Harpenden branch, with James, Ronni and Johnny) highly enough, particularly having had a comparitively dreadful experience with another agent previously, for their professionalism, expertise and generally being kind, responsive and utterly organised, right down to the multiple viewings on one day leading to a quick sale, and Ronni's ongoing communications are always so on the ball. Thank you all so so much, you've made a difficult process so much easier than I expected and I would recommend you highly to everyone!PositiveResponsiveness, Quality, Professionalism, Value

Carol · 29 August 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

The people at Frost's Estate Agency went the extra mile to make my house sale experience as stress-free as possible. They were patient, helpful and supportive at all stages from initial valuation through marketing, viewing and on to completion.PositiveResponsiveness, Professionalism, Value

Colin · 29 August 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Through out the sale process of our house we found Frosts to be very professional and helpful. Thanks a lot to James, Ronnie and Trudie they came across as very pleasant and approachable. I would especially thank Trudie to make sure our sale is progressing and constantly chasing the solicitors, at the same time keeping us informed. Thanks a lot for all your efforts !PositiveResponsiveness, Professionalism

Me · 29 August 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

I found Shaun and Matt, both professional, knowledgeable and approachable. They made the purchase of our home very easy, updating and communicating with us on a regular basis. would highly recommend them.PositiveProfessionalism

Kevin · 26 August 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

I dealt with Wendy who showed us round. She was brilliant! Honest, informative and friendly. Made the whole process easy. Shaun was our contact back at the office who was also brilliant.PositiveQuality, Professionalism

C · 26 August 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

I purchased a house through the Marshalswick office of Frosts which completed in November 2021. The process was managed very professionally by Matthew and he was instrumental in creating a successful win-win agreement between the vendors and myself. I wouldn't hesitate to buy or sell my property through them.PositiveProfessionalism

Deborah · 26 August 2022 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Rating only, no written review.

Ronald · 25 August 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I was very fortunate to come across Frost's Estate Agents while looking for an apartment to rent in St. Albans. I met Rose Johnson on my first viewing and since then she has gone above and beyond with helping around everything. High professionalism and attention around everything, she was always present and highly committed. I highly recommend to contact Rose Johnson (Senior Lettings Negotiator for Frost's). Thank you so much Rose for all the help, commitment and professionalism.PositiveResponsiveness, Quality, Professionalism, Value

SPYRIDON · 25 August 2022 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Frost's have been a breeze to rent from, the whole experience has been seamless and easy. Melanie who was my main contact has been excellent, friendly and professional. Any little issues were quickly resolved. I like the service they use to report any faults, or issues with the house, all of which we quickly sorted by professional tradesmen. I can't fault the experience and would recommend their services for rentals to anyone.PositiveProfessionalism

Peter · 25 August 2022 · Frost's Estate Agents, St Albans

★★★★★ 1/5

allAgents

Still no returned

It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our deposit.

Em · 11 August 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Rating only, no written review.

Nina · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Quick and efficient sale, thanks to Jonathan at Harpenden for keeping us well informed throughout.

Andy · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Many thanks to Trudie for all the brilliant work and going the extra mile in a stressful situation, the geat communications and professional way she dealt with everything really helped.

Andy · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 4/5

Google

Ricky Veale provided us with helpful, positive, highly personalised service that was a valuable first step to making a private sale.

Jake · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

I was looking for a house and Ronni was very helpful. She was proactively searching for me based on the set of criterias I had given her and calling me up on houses that she thought would be of interest to me. Thank you Ronni for your help

Katy · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Frosts (and in particular Jonathan Zimmermann of their Harpenden Office) were thorough and professional throughout a recent freehold acquisition. Great to deal with- thank you!!

Pat · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

The Frosts branch in Harpenden were very helpful during our recent house purchase. Thank you to the whole team - Jonny, Ricky and Trudie in particular - for all of their assistance.

Rosie · 6 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

During the past year, we have used Frosts for selling, renting and buying. The team has been super helpful, diligent and above all honest. After having a terrible experience with another high street during buying, we were so pleased to have Frosts dealing with our new home. A huge thank you to James, Ronnie, Johnny and the rest of the Harpenden team for helping us in our journey through the past year! We truly appreciate it.

Meeta · 5 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Excellent estate agents , I have nothing but praise for the way everything is dealt with. Ricky Veale was our stepping stone into this company , and he made the sale of our house very straightforward . I would not hesitate in recommending him , and the team he is working for . Now that the sale has gone to completion , I would like to say a special thank you to Trudie , who threw extra muscle into the last minute hitches that occurred ! - - thanks a million Trudie ! and all the staff at Frosts.

Lin · 5 July 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

I would highly recommend Frost’s, Harpenden, to anyone wishing to sell their property. Always professional and efficient, the staff dealt with my needs and questions in a polite, friendly and helpful manner. Special mention goes to Trudie, a knowledgeable Sales Progressor, who provided support and understanding throughout the whole process. Many thanks to an excellent team!

Janet · 31 May 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

Ricky Veale was exceptionally helpful and informative when he valued a house for me. He gave me evidence to show me how and why agents may overvalue a house to get your business when they have too few properties to sell, only to subsequently reduce the price after a month on the market at the inflated price. I would recommend him for getting a house sold quickly at a realistic valuation, which buyers will bid up rather than down. His transparency is refreshing.

Deborah · 31 May 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

We (my husband William and myself) have used Frost's estate agents Harpenden for about twenty years to find tenants for our local flats. We have always been very happy with their service. They have always listened carefully to our requirements, helped us with the levels of market rent and always kept us abreast of developments during the process of finding new tenants. And they have always taken care to check out our proposed tenants carefully to minimise the chance of any future difficulties. Additionally Frost's have ensured that we are aware of changes in legislation affecting landlords. In short they are highly recommended.

Kay · 31 May 2022 · Frost's Estate Agents Harpenden

★★★★★ 5/5

Google

A big thank you to Ronnie and the team at Frosts! We had such terrible experiences with other agents locally in Harpenden but Ronnie was exceptional. She was so friendly and approachable. She also tried her best to have our offer accepted on a house we liked. Thanks to her professional negotiating skills we had our offer accepted and now have happily moved into our new home! I was so excited when I went to collect the keys to our new home and Ronnie made the experience memorable with presenting us with some beautiful card, flowers and chocolates. Thanks Ronnie you are a star :-) xx

Ritu · 31 May 2022 · Frost's Estate Agents Harpenden