5/5
Great communication and a pleasure to work with.
Agent replied · 25 December 2024
Thank you for leaving a five star review.

Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great communication and a pleasure to work with.
Thank you for leaving a five star review.
5/5
Trudie was really helpful and efficient in progressing forward our purchase. She worked really hard to ensure everything was in place for the completion and exchange. We can definitely recommend Frosts agents when purchasing a property
Thank you Julia, what a great five star review!
5/5
I dealt with Oliver (Olly) Banks when looking for a rental property in St Albans and he was by far the best agent that I had the pleasure of dealing with. He was professional, courteous and helped me with my search. When I found a property that I liked and I made an offer, I felt that he was genuinely working hard for both myself as the proposed tenant, but also, for his clients, the landlords. Having owned and run agencies myself in the past, I would of had a far more successful agency if all of my team where like Olly. A real credit to Frost's Estate Agents in St Albans and they are lucky to have him as part of their already excellent team.
Thank you very much for your fantastic five star review, we appreciate your comments and will make sure we pass them on to Olly and the team.
5/5
Very efficient, professional and polite service received by Darcie in the Lettings team. Thank you!
Thank you Harry for your five star review.
5/5
Perfect balance of personal service and professional experience. Safe hands! Thank you!
Thank you for your five star review!
5/5
The service and friendliness we received from Darcie was exceptional and very professional
Thank you Bonita for your great review
5/5
Friendly and professional service from Rose from the moment I called and explained what I was looking to rent. Could not have been more helpful!
Thank you Dan for your five star review!
5/5
I’ve been working with Olly this week, he has been really quick and helpful in his responses to any questions we have about the flat that we are going to be renting. Thank you Olly
Thank you Alex for taking the time to leave a review.
5/5
I have been looking for rent in St Albans and thanks to the great work of the office, especially my agent Oliver, I was finally able to get it. I only have words of thanks.
Thank you Javier for your review!
5/5
Working with Olly has been a pleasure. He has been on top of all communications and has been extremely helpful, keeping us in the loop every step of the way. Thanks again for all your help, Olly!
Thank you Harrison for lovely five star review.
5/5
Darcie has been awesome in assisting us to find a place to rent in St Albans. It has been an absolute pleasure to have her assist us in finding a place to stay.
Thank you Edward for your lovely five star review.
5/5
Very happy with the service we received from Oliver at Frost's. He was extremely amiable, responsive and professional throughout our rental search
Thank you Mark for your great five star review!
1/5
Unfortunately we had an awful experience when working with Frosts. We were repeatedly lied to about the property we were buying and were spoken to appallingly by members of staff particularly a male sales agent. We would not recommend working with them again it has put us off buying a house for a long time.
5/5
Very good team at Frosts. I liaised with Darcie in particular, and I have quite honestly been able to change a few of my opinions on estate agents based on her diligence and supporting demeanor whilst trying her utmost to find a property for me in a pretty intense market. :)
Thank you Helen for your five star review, we will be sure to pass on your comments.
5/5
Really efficient, the team at Frost St Albans are all lovely and always available ! Especially Olly , he explained the whole process, kept in touch with me every time that a new property was corresponding to my description. The process went faster than expected. I highly recommend !
Thank you Olga for your great five star review!
5/5
The whole team at Frost's did a great job with helping me find a great apartment in St Albans. Oliver, Sue and the rest of the bunch are professional and courteous throughout the process. I would definitely recommend their services.
Thank you Nick for your great review!
5/5
An enormous thank you to all the staff at Frosts in St. Albans for your help selling our property in the town. Without exception every member of staff was professional and helpful. I was kept informed of progress throughout the process. A delightful team to work with. I have to give a particular thank you to Rochelle Collins who, once the property was sold subject to contract, watched over every move. She knew exactly what was going on and was always ready to answer questions and to clarify the situation. She was au fait with the difficult pathway of selling and I can't thank her enough.
Thank you very much Susan for your fantastic five star review!
5/5
I write this review about the professional service I got from Frost team., They were transparent, shared feedback after viewing and they didn’t put me through feeding wars. From viewing till drawing of contract they were professional, transparent process , pleasant and good customer service. Rose was a gem. I was doubtful as I had bad experiences elsewhere but Rose was amazing, from the time I made the enquiry to end! She was always heads up, very supportive and kept me updated throughout the process. Keep it up!
Thank you for taking the time to leave such a wonderful five star review, we will be sure to pass on your comments.
5/5
This is our first time viewing a property with Frost 's Estate Agents after experiencing repeated disappointments with other estate companies. The professionalism, rapt attention and patience displayed by Rose Johnson was top notch and exceptional. She was gracious, patient and facilitated the entire letting process with great efficiency. We most certainly will love to stick with Frost for our future Estate needs, be it letting or sales. Thank you Rose!!!
Thank you for taking the time to leave such a wonderful five star review.
5/5
I dealt with Oliver (Olly) Banks when looking for a rental property in St Albans and he was by far the best agent that I had the pleasure of dealing with. He was professional, courteous and helped me with my search. When I found a property that I liked and I made an offer, I felt that he was genuinely working hard for both myself as the proposed tenant, but also, for his clients, the landlords. Having owned and run agencies myself in the past, I would of had a far more successful agency if all of my team where like Olly. A real credit to Frost's Estate Agents in St Albans and they are lucky to have him as part of their already excellent team.
Thank you very much for your fantastic five star review, we appreciate your comments and will make sure we pass them on to Olly and the team.
5/5
Trudie, Shaun and the team were really helpful and worked hard to secure a sale in complex conditions.
Thank you James for taking the time to leave Frost's a great five star review!
5/5
In this uncertain market was about to give up hope of selling but Tom joined the team and got to work selling the house with just one viewing. The sale was helped along by both Trudie and Tom who kept me informed, especially towards the end. Thanks
Thank you Marie for your five star review!
5/5
Trudie, Tom and Shaun have been amazing throughout my purchasing and sale process. They have done their upmost to look for properties and buyers. Friendly and polite, they have been true professionals the entire process.
Thank you Matt for your great five star review!
5/5
We recently sold our house through Frosts. It was a hell of a journey over 11 months and 3 buyers. I think we dealt with just about every member of staff in the office to the point that we knew each other immediately just by voice, so thank you to Matt, Sean, John, Jess and Wendy (sorry if I've forgotten anyone!). But ultimately it was Tom who got us over the line - he was incredibly reliable, hardworking, persistent and a pleasure to work with. He kept us up to date at every turn and put up with every question and request we made without gripe or impatience, so thank you so much and for helping our buyers to get the property they wanted. Frosts have been brilliant from start to finish and I can't thank them enough.
Thank you Jacob for taking the time to leave such a wonderful five star review, we will be sure to pass on your comments!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
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