Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis is first time viewing a property with Frost 's Estate Agents after experiencing disappointments with other estate companies. The professionalism, rapt attention and patience displayed by Olly was top and exceptional. He was gracious, patient and facilitated the entire letting process with great efficiency. Highly recommend Thank you Olly.
Thank you Aldo for leaving such a wonderful five star review!
5/5
GoogleWould definitely recommend renting from Frosts estate agents. It's always challenging finding the right house and making sure it's in your budget. Rose made sure this was made very simple, quick and efficient. Rose contacted me all the time when I needed something or to give me updates. Rose was always quick to respond to emails and my questions. For once me and my partner had a very good experience with an estate agents and this was made even better with Rose. Thanks Rose.
Thank you for leaving such a wonderful review, we appreciate the time you have taken and will be sure to pass on your comments!
5/5
GoogleTrudie has been helpful in every aspect! Very thankful.
Thank you Sandra for leaving such a lovely five star review!
5/5
GoogleI wanted to thank Frost's, especially George, for the exceptional service during our property viewing. George's knowledge of the property and the local market made our viewing experience both informative and enjoyable. His professionalism and clear communication stood out, making the entire process seamless. We appreciate the outstanding service and look forward to continued collaboration
Thank you Marina for your five star review, we will be sure to pass on your comments!
5/5
GoogleWhen Mr. Banks promoted the rental property, he assisted us enthusiastically and professionally. He patiently listened to our requests and solved our difficulties one by one. In the end, we finally found our ideal place to live and arranged arrangements for us when we needed help most. Difficult to resolve, sincerely grateful. Mr. Banks is very competent and has performed well, and deserves our praise and recommendation.
Thank you for your five star review!
5/5
GoogleRating only, no written review.
Thank you Maya for your five star review.
5/5
GoogleGreat team especially Oliver, great help all the way
Thank you John for your five star review!
5/5
GoogleWe are having a good experience co ordinating with Mr.Oliver, he is helping us to complete the process of Renting the home.
Thank you for taking the time to leave us a review Sheetal.
5/5
GoogleI am very grateful to Oliver and Frost's team for professionalism, efficiency and readiness to help. This is a team you can trust.
Thank you for your fantastic five star review!
5/5
GoogleFair play to Oliver, helped me every single step of the way and always kept me in the loop. Lovely people at frosts no matter who I I spoke to ! Great service ! 💯
Thank you for leaving us a five star review, we will be sure to pass on your comments!
5/5
GoogleMy property manager was Sheetal Shah across my 2 years at the property and she was fantastic and I always felt like she had my interests as a tenant as a priority which is very rare. Tom White
Thank you Craic for your lovely five star review!
5/5
GoogleOur recent viewing appointment with George left us very satisfied with the service he offered. His positive attitude and the valuable information he provided were greatly appreciated.
Thank you Laura for taking the time to leave us a five star review.
5/5
GoogleMy partner and I have just rented a property through Frosts and Rose has been incredibly efficient , helpful and lovely towards us throughout this whole process . I would 100% recommend this agency again after having such a great experience with Rose. Thanks for making this process so smooth.
Thank you for your lovely five star review.
5/5
GoogleI am extremely grateful to Rose Johnson for her prompt. efficient and professional manner. She by far exceeded expectations overtaking our previous average experience with different agencies local to St Albans. Rose went over and beyond to also understand personal circumstances and individual needs. And made my two children very happy. After our interaction with Rose she made our day and left big smiles on my two children faces. Thank you!
Thank you Daniela for taking the time to leave such a wonderful five star review, we will be sure to pass on your comments.
5/5
GoogleCould not recommend this office of Frost's more highly. We selected them carefully at the outset. From effective & accurate valuation, through very active selling, to on the ball follow-through to completion, all staff were professional, courteous, knowledgeable and helpful - without exception. We had a few bumps on our sale journey, none of Frost's making and they stuck with it and got the job done - despite this we never felt that we'd become a difficult client.
Thank you for leaving such a great review!
5/5
GoogleGreat experience purchasing through Frosts. James and Ben were super helpful, easy to get hold of and great at managing the first part of the process. Once offer was accepted, we were serviced by Rochelle the sales progresser, who was excellent - easy to get hold of, great communication and super knowledgeable about the area and any survey help etc. Would recommend viewing and buying properties through frosts :) I didn’t use the sales team, but I wouldn’t hesitate to contact them to sell a future property either.
Thank you Millie for taking the time to leave such a great five star review, we will be sure to pass on your comments!
5/5
GoogleWould definitely recommend renting from Frosts estate agents. In the last few months of flat searching we have spoken to several local estate agents and have found the service from Rose at Frosts by far the best and incredibly personal. Rose made sure to contact us about any property that came up that fit our needs and was really clear on our requirements. She is always easy to get ahold of by phone and quick to respond to emails & we are so happy with the flat we have agreed to let. Some estate agents treat the job like a salesman and are only really interested in the commission but Rose & her team were not like this at all and have been really committed to finding the right place for us. Also we have met various other team members at the viewing and they are so friendly and helpful for info on the area etc which is great.
Thank you very much for taking the time to leave such a wonderful five star review, we will be sure to pass on your comments!
5/5
GoogleExcellent service. Shaun is responsive, knowledgeable and helpful.
Thank you Siu for leaving a five star review.
5/5
GoogleProactive and diligent service. Did as they said would when they said they would. Helpful and considerate. Would recommend.
Thank you for taking the time to leave us a five star review!
5/5
GoogleTrudie Cobb has been efficient and organised, ensuring our sale and the chain progresses seamlessly!
Thank you Heather for leaving such a great five star review!
5/5
GoogleI’d like to say thank you to Trudie Cobb from the Wheathampstead branch as well as Shaun and Thomas from the St. Albans Marshalswick branch for their help with everything. They made the purchase of our new property much easier as we were the first time buyers - great communication.
Thank you Jiri for leaving such a wonderful five star review, we will be sure to pass on your comments!
5/5
GoogleWe bought our new home in Harpenden through Frosts during summer 2023. We have been very busy with home improvements since then, so this review is a few months late! We were very impressed with the way Frosts handled our purchase. Jonny Zimmermann was very helpful in securing acceptance of our offer, and he then handed over to Trudie Cobb, who communicated with us from then onwards. The property was chain-free so the purchase completed after only five weeks, which was very helpful to us as we had needed to vacate our previous property and stay temporarily with family. We are very happy in our new home.
Thank you very much for leaving such a wonderful five star review, it is very much appreciated and we will be sure to pass on your comments!
5/5
GoogleTrudie is really good in her role. She was very friendly and approachable, and nothing was too much trouble. She was a very good communicator and efficient. Well done, Trudie.
Thank you for your review!
5/5
GoogleHelpful and on top of the transaction made the purchase pretty painless. thanks to Trudie and Jonathan
Thank you Vanessa for your lovely five star review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
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