Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2019, 2018.

ESTAS awards by year, 2019 to 2018
  • 2019 1 Silver and 1 Bronze ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Frost's Estate Agents, office

Newest first, from every platform, with the office each review is about. First names only.

5/5

allAgents

Javier

I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional.

Javier · 8 September 2023 · Frost's Estate Agents Harpenden

5/5

Google

We recently sold a property through Frosts of Harpenden and were very pleased with the service throughout. A buyer was found quickly who offered very nearly the asking price so we were very pleased. The sale turned out to be quite complicated but Jonny and Trudie rose to the challenge and the sale was completed speedily and smoothly in the end. All members of staff we dealt with and spoke to were highly professional. Many thanks for guiding us through the process from start to finish.

Helen · 1 September 2023 · Frost's Estate Agents Harpenden

Agent replied · 28 April 2024

Thank you Helen, what a lovely five star review, we will be sure to pass on your great comments!

5/5

Google

We have just had the best experience working with Frosts to secure an offer on our property. Elsaida, Jonny and James worked tirelessly from the start, building chains and liaising with their other offices. Many thanks to Matthew from their Marshalwick’s office for bringing the offer to the table. From the initial meeting with Elsaida it was clear this was a great team. The property details were of a very high standard and uploaded in record time. During a very difficult time in the property market, the number of prospective buyers remained very high. Thanks to Frosts our buyer was able to secure their chain and we reached our target value. Huge thanks to everyone concerned. No one could have done more.

Julie · 1 September 2023 · Frost's Estate Agents Harpenden

Agent replied · 1 October 2023

Thank you for taking the time to leave Frost's such a wonderful five star review!

1/5

Trustpilot

Frost state agency is a real scammer

This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money for their family is absolutely disgusting. For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700 Per month

Amir · 29 August 2023 · Frost's Estate Agents, Wheathampstead

5/5

Google

Oliver Banks has been brilliant in assisting me find a rental property!

Benn · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Ben for your five star review!

5/5

Google

Amazing service from both Oliver and Darcie. Helped us find and secure a rental property super quickly!

Jasmine · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Jasmine for your lovely five star review!

5/5

Google

Frosts have been very helpful in lining up new tenants to live in my St Abans home. Oliver Banks, Lettings Negotiator has kept me informed throughout the whole process and has been extremely helpful throughout the transition.

Alison · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Alison for your fantastic review. Kitty will be delighted to see you have been happy with her service.

5/5

Google

Thanks so much to Olly for helping us in our renting process with Frosts. He has been really helpful and efficient - we appreciate you!

Sabina · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Sabina for your five star review!

5/5

Google

We have just come to St Albans and looked for rental property and working with Oliver and Darcie is the most comforting experience. They have provided us the latest market info and always closely follow-up on appointment and arrangement. Thanks all for your help!

Wayne · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you for your wonderful five star review!

5/5

Google

Oliver Banks was extremely helpful in arranging our viewing and proceeding with renting a property in St Albans. He has been supportive all through the process and made it very straightforward. Many thanks for such great service!

James · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you James for your great five star reviw!

5/5

Google

Oliver Banks was most professional and patient whilst assisting with our rental search. It’s such a quick turnaround in the rental scene right now but he made every step clear and stress-free. Definitely recommend his service!

Ruby · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Ruby, what a great five star review!

5/5

Google

Darcie Fisher was our first contact in the agency. She was very nice, patient and she showed great professionalism. We got all the informations we needed after we visited the flat we've been looking for in St Albans. And we're now happy to start a new life in. Keep the good job on, thank you for the great services! D & D

Denami · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Denami for your five star review!

5/5

Google

We had the most wonderful experience working with Mr. Banks exploring the market for a property. From the first phone call, to the moment we met, his welcoming and friendly demeanour put us at ease. He was incredibly helpful throughout the entire process, going above and beyond to ensure to try to meet our needs. This was a unique experience in comparison to other agents we met in London. Mr. Banks' knowledge of the real estate market was impressive, and he took the time to patiently answer all of our questions, making sure we fully understood the market. His expertise was evident, and he provided valuable insights that helped us make informed decisions. What truly stood out was Mr. Banks' dedication and commitment to finding the perfect property and at the right time. He listened attentively to our preferences and tailored his search accordingly. It was evident that he genuinely cared about finding the right fit for us. Throughout the entire process, Mr. Banks demonstrated exceptional professionalism and responsiveness. He promptly addressed any concerns or inquiries we had, making us feel valued and appreciated as clients. I can't thank Mr. Banks enough for his outstanding service and warm personality. Working with him was an absolute pleasure, and I wholeheartedly recommend him to anyone in need of a property agent. If you want a stress-free, positive experience with a knowledgeable, helpful, and welcoming agent, look no further than Mr. Banks! He truly exceeded all expectations. I hope this review captures the essence of Mr. Banks' exceptional qualities and helps others appreciate the wonderful service he provides.

River · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much for your absolutely brilliant five star review, we will be sure to pass on your comments!

5/5

Google

Mr Oliver Banks has changed my image on letting agents. He is such a friendly, helpful and welcoming gentleman, and always responded to our enquiries positively and patiently. His expertise and professional knowledge in the local property market are beyond question. Since the first meeting at his office, he has kept close contact with us. He showed his concern and support every time he talked with us. Since the local letting market is so competitive, I was, to a certain extent, exhausted and rather disappointed at the situations we faced after the many viewings and offers we forwarded. Thanks to Oliver’s encouragement and his golden saying “no worries”, we packed ourselves with viewings last weekend and finally our offer was accepted by the landlord. I could not believe my ears when I heard of the good news. I slept wonderfully well that night after weeks’ ups-and-downs. A good agent really makes a great difference. I would recommend Mr Banks to anyone who wants a professional and efficient property agent, and would like to thank him again for his wholeheartedness towards his clients and us (the prospective tenants). 😊

Salina · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you Salina for taking the time to leave Frost's and Olly such a wonderful five star review, we will be sure to pass on your comments!

5/5

Google

my husband and I found Frost's Estate Agents by chance, and we couldn't be luckier. From the start, Darcie and Rose were friendly, professional, and very helpful and patient with all the questions we had, showing us the house letting us feel all the knowledge about the property and the area. The team at Frost's is very welcoming, and they make you feel confident when dealing with all the paperwork and the various aspects of renting a property. HIGHLY RECOMMENDED!! keep up the good work! Thank you Frost's!

Caterina · 24 August 2023 · Frost's Estate Agents, St Albans

Agent replied · 21 January 2024

Thank you very much for taking the time to give Frost's a fantastic five star review!

5/5

Google

Tom has been brilliant throughout the process. Thank you!

Sarah · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Sarah for your great five star review!

5/5

Google

Many thanks to Trudie and the Frost's office at Marshalswick for completing the sale of my property.

Geoff · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Geoff for your five star review!

5/5

Google

Frost's service was friendly and professional. Shaun handled our difficult move with great dedication and tenacity, keeping us informed throughout.

Esme · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Esme for your great five star review!

5/5

Google

Moving house is never easy and although we've had a bit of a bumpy journey so far, Tom and the team at the Marshalswick office have made the experience smooth and seamless. We are really impressed, in particular, with the way Tom handled sudden barriers and issues with calm and professionalism by consistently reassuring us and working hard to get us back on track.

Sara · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Sara for your lovely five star review, we will be sure to pass on your comments!

5/5

Google

Tom was great. Sold my property so quickly when another estate agent failed. Kept us updated throughout the whole process. Great service. Give Frosts a go, and you will not be disappointed. If I could give 10 stars 🌟 I would. …

Michele · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Michele for your great five star review!

5/5

Google

We recently bought a property through the Marshalswick office. Shaun Denton was very helpful and efficient when we were looking for a suitable property. He was very professional and kept us to date every step of the way. We would definitely recommend Frosts Agents when buying a property

Julia · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Julie for your lovely review, we will be sure to pass on your comments!

5/5

Google

Tom, the agent I was in contact with throughout my experience at Frosts, was knowledgable, pleasant and friendly during the course of the purchase. He helped greatly in finding the right property for me and, when the time came, was able to put me straight in contact with a mortgage advisor for advice and solicitor to smooth out the whole process. All in all, a wonderful experience from start to finish. I would highly recommend their services.

Charles · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you Charles for your fantastic five star review!

5/5

Google

Frosts have been amazing from start to finish, so friendly and approachable. Easy to contact and responded immediately with any questions I had. They made my move so smooth and you can also have a laugh with them! Shaun dealt with me throughout my process and he was just brilliant!

Joanna · 23 August 2023 · Frost's Estate Agents, Marshalswick

Agent replied · 20 January 2024

Thank you for your great five star review Joanna, we appreciate you taking the time!

5/5

Google

Great communication with the Harpenden team. Thank you!

Emma · 22 August 2023 · Frost's Estate Agents Harpenden

Agent replied · 1 October 2023

Thank you for your great five star review Emma!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At the ESTAS 2019 awards its branches won 1 Silver and 1 Bronze award. The group and its branches also won ESTAS awards in one earlier year.

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