5/5
Javier
I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional.

Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2019, 2018.
2019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Javier
I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional.
5/5
We recently sold a property through Frosts of Harpenden and were very pleased with the service throughout. A buyer was found quickly who offered very nearly the asking price so we were very pleased. The sale turned out to be quite complicated but Jonny and Trudie rose to the challenge and the sale was completed speedily and smoothly in the end. All members of staff we dealt with and spoke to were highly professional. Many thanks for guiding us through the process from start to finish.
Thank you Helen, what a lovely five star review, we will be sure to pass on your great comments!
5/5
We have just had the best experience working with Frosts to secure an offer on our property. Elsaida, Jonny and James worked tirelessly from the start, building chains and liaising with their other offices. Many thanks to Matthew from their Marshalwick’s office for bringing the offer to the table. From the initial meeting with Elsaida it was clear this was a great team. The property details were of a very high standard and uploaded in record time. During a very difficult time in the property market, the number of prospective buyers remained very high. Thanks to Frosts our buyer was able to secure their chain and we reached our target value. Huge thanks to everyone concerned. No one could have done more.
Thank you for taking the time to leave Frost's such a wonderful five star review!
1/5
Frost state agency is a real scammer
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money for their family is absolutely disgusting. For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700 Per month
5/5
Oliver Banks has been brilliant in assisting me find a rental property!
Thank you Ben for your five star review!
5/5
Amazing service from both Oliver and Darcie. Helped us find and secure a rental property super quickly!
Thank you Jasmine for your lovely five star review!
5/5
Frosts have been very helpful in lining up new tenants to live in my St Abans home. Oliver Banks, Lettings Negotiator has kept me informed throughout the whole process and has been extremely helpful throughout the transition.
Thank you Alison for your fantastic review. Kitty will be delighted to see you have been happy with her service.
5/5
Thanks so much to Olly for helping us in our renting process with Frosts. He has been really helpful and efficient - we appreciate you!
Thank you Sabina for your five star review!
5/5
We have just come to St Albans and looked for rental property and working with Oliver and Darcie is the most comforting experience. They have provided us the latest market info and always closely follow-up on appointment and arrangement. Thanks all for your help!
Thank you for your wonderful five star review!
5/5
Oliver Banks was extremely helpful in arranging our viewing and proceeding with renting a property in St Albans. He has been supportive all through the process and made it very straightforward. Many thanks for such great service!
Thank you James for your great five star reviw!
5/5
Oliver Banks was most professional and patient whilst assisting with our rental search. It’s such a quick turnaround in the rental scene right now but he made every step clear and stress-free. Definitely recommend his service!
Thank you Ruby, what a great five star review!
5/5
Darcie Fisher was our first contact in the agency. She was very nice, patient and she showed great professionalism. We got all the informations we needed after we visited the flat we've been looking for in St Albans. And we're now happy to start a new life in. Keep the good job on, thank you for the great services! D & D
Thank you Denami for your five star review!
5/5
We had the most wonderful experience working with Mr. Banks exploring the market for a property. From the first phone call, to the moment we met, his welcoming and friendly demeanour put us at ease. He was incredibly helpful throughout the entire process, going above and beyond to ensure to try to meet our needs. This was a unique experience in comparison to other agents we met in London. Mr. Banks' knowledge of the real estate market was impressive, and he took the time to patiently answer all of our questions, making sure we fully understood the market. His expertise was evident, and he provided valuable insights that helped us make informed decisions. What truly stood out was Mr. Banks' dedication and commitment to finding the perfect property and at the right time. He listened attentively to our preferences and tailored his search accordingly. It was evident that he genuinely cared about finding the right fit for us. Throughout the entire process, Mr. Banks demonstrated exceptional professionalism and responsiveness. He promptly addressed any concerns or inquiries we had, making us feel valued and appreciated as clients. I can't thank Mr. Banks enough for his outstanding service and warm personality. Working with him was an absolute pleasure, and I wholeheartedly recommend him to anyone in need of a property agent. If you want a stress-free, positive experience with a knowledgeable, helpful, and welcoming agent, look no further than Mr. Banks! He truly exceeded all expectations. I hope this review captures the essence of Mr. Banks' exceptional qualities and helps others appreciate the wonderful service he provides.
Thank you very much for your absolutely brilliant five star review, we will be sure to pass on your comments!
5/5
Mr Oliver Banks has changed my image on letting agents. He is such a friendly, helpful and welcoming gentleman, and always responded to our enquiries positively and patiently. His expertise and professional knowledge in the local property market are beyond question. Since the first meeting at his office, he has kept close contact with us. He showed his concern and support every time he talked with us. Since the local letting market is so competitive, I was, to a certain extent, exhausted and rather disappointed at the situations we faced after the many viewings and offers we forwarded. Thanks to Oliver’s encouragement and his golden saying “no worries”, we packed ourselves with viewings last weekend and finally our offer was accepted by the landlord. I could not believe my ears when I heard of the good news. I slept wonderfully well that night after weeks’ ups-and-downs. A good agent really makes a great difference. I would recommend Mr Banks to anyone who wants a professional and efficient property agent, and would like to thank him again for his wholeheartedness towards his clients and us (the prospective tenants). 😊
Thank you Salina for taking the time to leave Frost's and Olly such a wonderful five star review, we will be sure to pass on your comments!
5/5
my husband and I found Frost's Estate Agents by chance, and we couldn't be luckier. From the start, Darcie and Rose were friendly, professional, and very helpful and patient with all the questions we had, showing us the house letting us feel all the knowledge about the property and the area. The team at Frost's is very welcoming, and they make you feel confident when dealing with all the paperwork and the various aspects of renting a property. HIGHLY RECOMMENDED!! keep up the good work! Thank you Frost's!
Thank you very much for taking the time to give Frost's a fantastic five star review!
5/5
Tom has been brilliant throughout the process. Thank you!
Thank you Sarah for your great five star review!
5/5
Many thanks to Trudie and the Frost's office at Marshalswick for completing the sale of my property.
Thank you Geoff for your five star review!
5/5
Frost's service was friendly and professional. Shaun handled our difficult move with great dedication and tenacity, keeping us informed throughout.
Thank you Esme for your great five star review!
5/5
Moving house is never easy and although we've had a bit of a bumpy journey so far, Tom and the team at the Marshalswick office have made the experience smooth and seamless. We are really impressed, in particular, with the way Tom handled sudden barriers and issues with calm and professionalism by consistently reassuring us and working hard to get us back on track.
Thank you Sara for your lovely five star review, we will be sure to pass on your comments!
5/5
Tom was great. Sold my property so quickly when another estate agent failed. Kept us updated throughout the whole process. Great service. Give Frosts a go, and you will not be disappointed. If I could give 10 stars 🌟 I would. …
Thank you Michele for your great five star review!
5/5
We recently bought a property through the Marshalswick office. Shaun Denton was very helpful and efficient when we were looking for a suitable property. He was very professional and kept us to date every step of the way. We would definitely recommend Frosts Agents when buying a property
Thank you Julie for your lovely review, we will be sure to pass on your comments!
5/5
Tom, the agent I was in contact with throughout my experience at Frosts, was knowledgable, pleasant and friendly during the course of the purchase. He helped greatly in finding the right property for me and, when the time came, was able to put me straight in contact with a mortgage advisor for advice and solicitor to smooth out the whole process. All in all, a wonderful experience from start to finish. I would highly recommend their services.
Thank you Charles for your fantastic five star review!
5/5
Frosts have been amazing from start to finish, so friendly and approachable. Easy to contact and responded immediately with any questions I had. They made my move so smooth and you can also have a laugh with them! Shaun dealt with me throughout my process and he was just brilliant!
Thank you for your great five star review Joanna, we appreciate you taking the time!
5/5
Great communication with the Harpenden team. Thank you!
Thank you for your great five star review Emma!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At the ESTAS 2019 awards its branches won 1 Silver and 1 Bronze award. The group and its branches also won ESTAS awards in one earlier year.
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