Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTrudie, Matt, Shaun, and the entire team at the Marshalwick office delivered exceptional service, earning a five-star rating for their pivotal role in facilitating the smooth sale of my property.
Thank you Venkat we are really grateful for your lovely review, Matt and the team will be chuffed to bits, we send all reviews through to everyone involved.
5/5
GoogleRating only, no written review.
Thank you Ross for your five star review!
5/5
GoogleExcellent customer service by Darcie who was always so helpful and friendly every time I rang through (which was a lot). She made the whole process really easy and stress free, would recommend.
Thank you Emily for your lovely five star review!
5/5
GoogleThe service was really wonderful helping us moving in to a property. We are really grateful to letting negotiator Darcie Fisher for her outstanding and hardworking efforts to help us getting the property . Thank you very much 🙏. …
Thank you for leaving a five star review!
5/5
GoogleI’ve had great experience working with Oliver and the letting team. They have found tenants for my property with a week! I look forward to working with them in the future.
Thank you Clare for leaving us such a great five star review!
5/5
GoogleDarcie and the team at Frost’s are best-in-class. Their approach is fast, consultative and outcomes-focused. I had an excellent experience and really cannot recommend highly enough. Kudos to Team Frost’s!!
Thank you very much for taking the time to leave us such a great five star review!
5/5
GoogleI was lucky working with Oliver Banks from Frost's Estate Agency in St Albans. I found the property on Right Move and and minutes after I sent email via the app I received a phone call from Oliver. He arranged a viewing for me and helped me through all of the processes. His professional attitude and prompt responses really make the difference comparing to other estate agents that I had a chance to work with in the last couple of weeks. I never thought renting a property could be this easy. Thanks to Oliver and Frost's Estate Agents.
Thank you Can for taking the time to leave us a five star review, we will be sure to pass on your comments to the team!
5/5
GoogleAfter looking to rent our first flat we came across a property through frosts. Since then Darcie Fisher has been an incredible help in sorting out all the details and making the move a very smooth and unstressful process. She has been very friendly and has been available to lend a helping hand with any questions and queries we have had. I would definitely recommend renting through frosts
Thank you Megan for your wonderful five star review!
5/5
GoogleOliver Banks has helped me with the rental of my property recently. I interviewed 3 agents at the outset and Oliver stood out as being most professional and knowledgeable, plus having an ease of communication and empathy for my situation: having just fully renovated with great expense, I was anxious to get the right tenants. Oliver and his team at Frosts have really put my mind at rest and have quickly and efficiently found great tenants for me. I have found Oliver to be is a smart, kind, officiant ,hard working and enthusiastic young man, with the necessary attention to detail, that adds to his professionalism .He has made me feel I am in good hands . Thank you Oliver!
Thank you Vanessa for taking the time to leave such a wonderful five star review! We will be sure to pass on your comments!
5/5
GoogleTrudie. The progressing agent was excellent in her endeavours to speed up a stalling sales process.
Thank you for leaving a wonderful five star review!
5/5
GoogleHats off to Trudie - she managed the sale with energy and focus from start to finish as if it were her own. Thank you!
Thank you John for your great five star review!
5/5
GoogleTrudie Cobb has been first class. Proactive and showing deep knowledge of real estate transaction management in a long conveyancing chain with legal issues that threatened to derail the process. #happily under contract
Thank you John for taking the time to leave us a five star review!
5/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleOliver was so helpful and friendly through the whole process when I was looking for a rental in the St Albans area.
Thank you Julie for taking the time to leave us a review!
5/5
GoogleI am looking for a flat to rent and Frost's team are really helpful and also reply our question very promptly, especially Rose and her colleague that show us around the apartment, thanks
Thank you Katie for your wonderful five star review, we will be sure to pass on your comments!
5/5
GoogleI had a good experience with Frosts and I want to specifically call out Darcie Fisher - she was very prompt in getting everything done, right from references up to arranging a suitable move in date for my move to a very nice flat in St Albans, so that is much appreciated. She’s also still available for any queries after I’ve moved in. Thanks Darcie!
Thank you Anitha for taking the time to leave us a five star review!
5/5
GoogleI am currently going through securing a rental property through Frost. Darcie is being helping us through out the process. I highly recommend Darcie! Her friendly approach, continuously support it is very much appreciate it. Thank you Darcie for your support!
Thank you Lucy for your review, we will be sure to pass on your comments to Darcie!
5/5
GoogleWe used frosts to find a rental property and had assistance from Oliver Banks, who was extremely helpful and polite. Our experience has been smooth and quick, would definitely recommend!
Thank you Danielle for leaving a five star review!
5/5
GoogleWe have just been dealing with Frosts Estate agency in St Albans and would like to personally thank both Oliver Banks and Rose for their professionalism and help during our negotiations. They are both great ambassadors and a credit to the team.
Thank you for taking the time to leave us a five star review!
5/5
GoogleThe only estate agents to treat me like a human, and not quantitative risk factor. I was looking for a rental, and wow was it difficult, I had just turned self employed and was point blank refused by over 20 other agents on certain technicalities. I have always paid my rent and finance commitments, had proof of earnings and even a guarantor. I honestly felt very alone and stressed and based on the interactions I was having, I was not hopeful. I then came across Frosts and the one and only Darcie who from the get go, sympathised, advised and really helped me, she was positive and proactive throughout, and really cared. It doesn’t seem like a big deal, but it was the difference of being homeless or having somewhere to live. I am very grateful and will not forget how I was treated by Darcie and Frosts(well done and keep supporting humans in the way that you do, it makes a large positive impact) In the end I secured a lovely new home. Great is an understatement just amazing is more appropriate. Thank you again.
Thank you very much Jason for taking the time to leave such a wonderful five star review!
5/5
GoogleWorking with Oliver has been a fantastic experience. He took time to listen to our needs and matched us with a fantastic property. We are excited for our move and look forward to working with Frost's again when it is time to purchase in the near future.
Thank you Sarah and Robert for your wonderful five star review!
5/5
GoogleI have rented with Frosts for over 7 years and their team is responsive and helpful. Melanie in the property management team in St. Albans has always been supportive, prompt to coordinate with the Landlord to address any concerns and is a pleasure to deal with. They are a lovely team overall and I highly recommend them as a rental agency.
Thank you Reema for leaving such a wonderful five star review!
5/5
GoogleThe Frost's helped me to secure my first rental property upon relocation from overseas. Oliver Banks was very helpful in ensuring we get the right home for our family in a family friendly neighbourhood. I highly recommend the Frost's.
Thank you Nonhlanhla for leaving a great five star review!
5/5
GoogleI have used Frosts twice now to find (rent) a property in St Albans and Rose Johnson delivered for me and Frosts on both occasions. This estate agent tried several times harder than the others I tried in the area, with multiple options every day and the office - and Rose in particular - were always very contactable and enterprising to find the right property to suit my needs and budget. Would recommend.
Thank you Gavin for your fantastic five star review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
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