Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSheetal has been so helpful in assisting us with our move. Her communication has been impeccable and she has ensured that all documents and relevant information has been transferred smoothly and timely. It has been a seamlessly easy process. Thank you.
Thank you Hayls for your five star review!
1/5
GoogleFrost has not been flexible with viewing times. Every time I ask for a viewing, it is only available in the morning. This is highly inconvenient for someone coming from far and with a small baby. A professional letting agency should accommodate the diverse needs of their clients.
5/5
GoogleSuperb service from Frosts. Darcie really helped us overcome some obstacles so we were able to secure our preferred accommodation in Harpenden. Don't think we would have got this service anyway else.
Thank you Steve for taking the time to leave us a five star review, we will be sure to pass on your comments!
5/5
GoogleDarcie at Frosts was so helpful and made sure to keep me in the loop of new properties during my search for a new home with my partner. Everyone I spoke to was so quick to get back to me and were so friendly! I wouldn’t hesitate to get back in touch for any future property searches!
Thank you Katie for your five star review of Frost's, we will be sure to pass on your details to the team!
5/5
GoogleFrosts have been truly amazing in the purchase of our house in St Albans. We were new to the area, after initially missing out, Frosts kept us in the loop when it came back to market and we instantly snapped it up. They managed to save our vendors chain from collapsing and helped us secure our dream house. They helped manage a fair price for all parties, helped us navigate through the process and kept on top of all parties to ensure completion went smoothly. I was initially worried that given Frosts is the biggest agent (I think?), that we’d lose the personal touch but found it to be the complete opposite. I can’t speak speak highly enough of Neil and Ben who helped navigate some challenging moments in the chain. I will both definitely use Frosts again and highly recommend them.
Thank you Jonathan for taking the time to leave such a wonderful five star review. We will be sure to pass on your comments to the team!
5/5
GoogleThe Frost Agency Property Management Team and Sheetal has always been very helpful and supportive, whatever happens - if we had any repairs, issues or question they we’re always quick to respond and sort things out. We’ve lived in the flat 2.5years and if moving back to the area and need to rent, we’ll happily use them again. Out contact person, Sheetal is a lovely lady, always helpful and easy to speak to plus on the ball when sorting things out or chasing contractors. We recently had an issue with the boiler and it was sorted quickly plus she checked on us to make sure that there was progress and the issue was sorted. The contractors used by them have also been top notch, on time, tidy and cooperative. Very happy with Frost, 5* service and special thanks to Sheetal.
Thank you very much for leaving such a wonderful five star review, we will be sure to pass on your comments to the team!
1/5
GoogleI have been searching for a new home for the past seven months with Frost, and my experience has been extremely frustrating. While many reviews praise their helpfulness towards couples, my experience has been quite the opposite, as a single parent. Darcie has been of no help throughout this process. The new manager isn't any better. I can't help but feel that discrimination is at play. A letting agent's role is to keep clients in the loop, regularly checking in once they’ve registered to see if they are still looking. After being registered with Frost for seven months, I would expect to be one of the first people contacted when a property within my budget becomes available. Unfortunately, this has not been the case. In contrast, I've just registered with another agency, and within a week, they called to let me know if a property was no longer available or to check if I was still looking. This is how a professional letting agency should operate. Frost's lack of communication and apparent disregard for my search is unacceptable. I expected much more from them based on their reviews, but my experience has been disappointing and frustrating. I hope they improve their services and treat all clients with the attention and respect they deserve.
5/5
GoogleMe and my partner just moved to St Albans from Australia a few weeks ago. After scouring all of the agencies in the area finding a property to let, we found the Frosts team to be head and shoulders above the rest. They are an honest, transparent & expert agency who made our house hunt easier than I could have anticipated being new to the country. Honourable mentions to Sophie, Emi & Darcy who are on the ball with communications and never left us in the dark. 10/10 guys thank you!
Thank you Edward for such a great five star review! We will be sure to pass on your comments to the team!
5/5
GoogleWe have just relocated to St Albans and purchased our new home through Frosts. I cannot recommend them enough, the team (particularly Neil and Ben) were incredibly helpful. They worked expeditiously to push through the sale without ever pressurising and managed the entire process with ease. Every staff member we met from viewing assistants to sales progression were incredibly professional. Neil even went out of his way to drop the keys off to us at the property on completion day. We will definitely be using Frosts should we ever decide to move!
Thank you Elisha for leaving such a fantastic five star review!
5/5
GoogleAn outstanding and professional team, who care about the whole process, to assist and guide without pressure. A truly, genuine gem and asset to St Albans, I am delighted with their service and wish more business's had the ethics, experience and local knowledge. Thank you.
Thanks Christine for the 5-star review and your kind words.
5/5
GoogleI strongly recommend this Agency. The team was very efficient and professional, good communication between us and immediately response and actioned when an issue was raised from our behalf. The Agency made our staying very smooth and not stressful.
That's great to hear Ionela, thank you for the 5-star review too.
5/5
GoogleMathew & James did an excellent job in finding me the right tenant, sorting out all the repairs, inventory & documentation. They are professional, very knowledgeable and have excellent communication skills. Highly recommended!
Thank you for the 5-star review and your comments Manisha, that's great to hear.
4/5
TrustpilotFrosts Purley were on time and on the…
Frosts Purley were on time and on the ball for all the communications and had a real personal touch in the process, thanks for making a challenging time so much easier , well done !
5/5
GoogleRating only, no written review.
Thank you for leaving a five star review!
5/5
GoogleLouise and Trudie have gone above and beyond for us and we are so grateful for all their support during the whole process.
Thank you Claire for taking the time to leave us a five star review!
5/5
GoogleThank you Trudie & the team at Frosts in Harpenden. Our sale has not been an easy one for you all but we do find it very easy to recommend you to anyone who wants to sell or buy a property. Thank you Rob & Katie
Thank you for taking the time to leave us such a wonderful five star review!
5/5
GoogleOliver kept us updated throughout the process, worked hard to get us plenty of viewings which has ended up with us getting several offers over the asking price. Would highly recommend Oliver and Frosts to other landlords.
Thank you Clare for taking the time to leave us a five star review!
5/5
GoogleUnderstand customer needs. Very helpful and hardworking for suggesting many suitable houses for us. Enjoyable experience on working with their agent, Mr Bank 👍👍. …
Thank you Stanley for your lovely five star review!
5/5
GoogleOliver has been amazing. So proffessional and kind. His knowledge of his chosen feild is very impressive.He is also such a genuine kind, charming honest person. It is such a joy to spend tine with him. He cared passionately about finding a home for me and my family. Thank you so much. Big hugs Kevin & Kae
Thank you Kevin for taking the time to leave us a five star review, we will be sure to pass on your comments!
5/5
GoogleSheetal went over and beyond to help me secure the flat that I wanted. She is clearly very good at customer relations & negotiations and can show empathy when dealing with an unusual situation. As well as being professional, she's routing for you and wants to help you. I highly recommend Sheetal and would use her again.
Thank you Rukmini for your five star review!
5/5
GoogleOliver Banks has been fantastic when helping to rent out my flat, hands down, his professionalism and warm friendly manner made the decision to work with Frosts an easy one to make. I would recommend Oliver without hesitation, a thoroughly nice person.
Thank you Amanda for your five star review, we will be sure to pass on your comments!
5/5
GoogleWe have just moved from Hong Kong to UK. Frost’s Estate Agents helped us to rent a house quickly. Rose is very helpful, nice, considerate and efficient. The renting process ran very fast and smooth. Rose replied my message very fast and gave me confidence that everything got ready for me. If I need to rent or buy house in the further, I will definitely find Rose again and recommend my friends to seek property from Rose.
Thank you Law for taking the time to leave us a five star review!
5/5
GoogleFrost's have been very good in helping us with our rental search. Darcie was very prompt with alerting us to new properties and arranging viewings and being very helpful when we had a tight timetable. The viewings were all nicely organised and the staff very charming. They also seemed to have the most properties coming up that met our requirements, so obviously the landlord's also rate them highly
Thank you Andrew for leaving us such a great five star review!
5/5
GoogleReally helpful team. Trudie was communicative and on the ball.Thanks!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
