Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Frost's Estate Agents, office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We recently relocated to the UK. Rose helped a lot so we could quickly find our new home in St Albans. She was incredibly responsive and attentive, was always available to answer our questions and guide us through every step, making our transition to a new country smoother than we could have ever imagined. Thanks!

Zhu · 25 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's St Albans Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

Thanks so much Team Frosts! You guys are all awesome and handled our renting process so so well. Special thanks to Rose, she’s so amazing and made our experience run smoothly and she handled everything professionally. She Handled all our random questions, our nonstop phone calls, and made sure we had all the info we needed to move into our beautiful new home. Monika & Durim x

Toffeegirl · 25 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's St Albans Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

Rating only, no written review.

Anne · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Jean, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Fantastic experience, Trudie had been amazing throughout, brilliant communication and dedication to see the sale through

Ian · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Ian, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Marshalswick. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Harry was great at ensuring the process of signing our new tenancy was smooth and efficient

Hollie · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Hollie, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

I just let my home through Frosts and I wouldn't hesitate to recommend them. In particular, James, Darcie and Choe have been incredibly helpful and professional.

Stuart · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you Stuart for leaving us a five star review!

5/5

Google

Rose from Frost's was very helpful in acquiring my new flat! Very happy with the service the agency gave me. Would reccommend.

MMJ · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi MMJ, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

Trudie was amazing and a true sanity in a crazy time. Her support and kindness went above and beyond what I would expect from an estate agent. Frost really came through for us!!! Thank you to all of you at Frosts and a very special thanks to Trudie!

Sarah · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Sarah, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Marshalswick. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Mine and my partners first time using Frosts St Albans to rent a property, and we had the pleasure of dealing with Rose, throughout every step she has been helpful, efficient and made the whole process which can be stressful an actual enjoyable experience. Could not recommend more.

Adam · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Adam, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

I have been a private tenant of Frost's since 2017 and I can't express enough how thankful I am for all the help and support over the past 8 years. We have been receiving 5*-plus level of service from our property manager, Sheetal Shah. Sheetal has always been very professional, polite, helpful and kind and just one email or phone call away. Massive thank you to Harry, who is being most incredible and helpful with the transition to our new property. It's obvious that there is good culture of hard work, great customer service and respect at Frost's! Thank you, Sheetal, Harry and Frost's team!

Maria · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you Maria for taking the time to leave such a fantastic five star review! We will be sure to pass on your comments to the team!

5/5

Google

Harry at Frosts has been so great in helping us find our next home! From the moment I rang to enquire about the property I’d seen, he couldn’t have been more helpful, always answering my questions and being at the end of the phone for every stage of the process. We are now just over a week away from moving in and everything has ran smoothly thanks to Harry! Couldn’t recommend him enough if you are looking to rent in the Hertfordshire area! Thanks so much Harry!

Megan · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Megan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

Huge shout out to Team at Frosts! They are the best agency to work with, without a doubt. Huge thanks to Darcy who made me and my Mrs happy. We were anxiously waiting to know if our tenancy offer was accepted, and our main point of contact was away over the weekend. And Darcy gave her time and good care in finding and delivering the good news to us. It made us so happy as we fell in love with our new home. Can’t recommend Frosts more!

Durim · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Durim, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

I sold my house in St Albans with Frosts and they were excellent. Especially Neil Dowsett with his wonderful negotiating skills and calm efficiency in getting the deal done. Also Holly Reynolds for her passion and positivity in showing my home. The whole team were amazing, razor sharp and supportive. They respond to you the same day if you have questions or issues. I would also suggest using Frosts recommended Solictiors too. Premier Property Lawyer's with Jade Smart working for Frosts clients only, to ensure a successful sale. They have also been outstanding during the process helping to guide you through the journey of conveyance step by step. A huge thank you to Frosts for all your hard work. I really appreciate your efforts.

Kimberly · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Kimberley, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's St Albans. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

We couldn’t recommend Frost’s at St Albans more! From the start of our property search, the team were quick to figure out what type of property we were looking for and were very flexible arranging viewings for us. As first time buyers, things can feel overwhelming but the team (and in particular Neil and Rochelle) were there to help with any questions and concerns throughout the process. We hit a couple of slow points on the way to completion but Frost’s always stayed on top of things and went over and above to help us move things along. We will definitely go with Frost’s again in the future!

Kayleigh · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Kayleigh, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's St Albans. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

I couldn’t recommend Frosts enough when looking for a property to rent, Its my first time using them and I had the pleasure of dealing with Harry who actually sent me the property to look at after listening to everything that fitted my exact needs, booked me in on the day for a viewing and showed me around the place. I was quickly accepted and Harry has kept me updated along the way with the progress and continued in helping me with going forward with getting all my documents etc over. I also spoke to Rose a few times over the phone who couldn’t have been any nicer. My experience with them has been beyond great, and Harry especially has went above and beyond in providing the best customer service 😊 Thank you so much! 10/10 🙌!

Sarah · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Sarah, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

We have a lovely home in St. Albans and were looking for the right family to rent it. Sophie and Darcie provided exceptional professional support and quickly found the perfect tenants for us. I truly appreciate their hard work and expertise. I couldn’t recommend their service more! They also have excellent marketing skills to attract potential tenants, making the process smooth and stress-free for landlords.

Tien-Lung · 23 September 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Hi Tien-Lung, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Lettings. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

Well priced, good communications and a very friendly service

Richard · 23 September 2024 · Frost's Estate Agents Harpenden

Agent replied · 23 October 2024

Hi Richard, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's Harpenden. We wish you the best of luck with the sale of your home and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

From my first conversation with Matt who onboarded us through to Tom who helped with the viewings and Trudie who sales progressed the long chain, the team worked extremely well together and kept me updated throughout. I cannot recommend the team enough! Thank you all!

Gemma · 24 August 2024 · Frost's Estate Agents, Marshalswick

Agent replied · 25 October 2024

Thank you Gemma for leaving a brilliant five star review!

5/5

Google

We are extremely satisfied with Frost's for helping us secure the flat we wanted. Rose Johnson was amazing, she was attentive, efficient, and made the whole process smooth. We're grateful for her support and highly recommend Frost's services!

Cristina · 21 August 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you Cristina for leaving us a five star review, we will be sure to pass on your comments!

5/5

Google

My experience with Frost and Rose 🌹 Johnson was truly exceptional. They demonstrated the utmost politeness and were incredibly helpful throughout every stage of my application process. I would be delighted to collaborate with them again in the future. The staff is highly professional and remarkably courteous. I highly recommend their services.

George · 21 August 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you George for leaving Frost's such a wonderful five star review!

5/5

Google

I have no hesitation in recommending Frosts Estate Agents, and Rose J in particular. She worked tirelessly on our behalf, with very successful outcomes. She has been persistent, diligent and highly professional throughout, and achieved in two weeks what another estate agency were unable to achieve in six months. Her communication is outstanding, and she has been a whirlwind of activity for us. I am so glad that we switched agency, and wish we had done it sooner.

Vicky · 21 August 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you Vicky for taking the time to leave a fantastic five star review!

5/5

Google

I recently got an apartment to rent thanks to Frist agency St Albans especially Darcie for her help and communication l thank you.She has got good communication skills and patience to her customers l thank you Darcie wants again.Thank you Frost St Albans for making my life easier

Hilda · 17 August 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you Hilda for leaving a brilliant five star review!

5/5

Google

Rochelle was an absolute star supporting my sale and purchase in a consistent and transparent way. Her prompt and efficient communication in such stressful times is a rare exception in the industry. Would highly recommend.

Alex · 17 August 2024 · Frost's Estate Agents, St Albans

Agent replied · 23 October 2024

Thank you Alex, what a wonderful five star review!

5/5

Google

My partner and I were having an incredibly difficult time finding a new home, due to being pet owners and the market being so competitive at the moment. We were looking for months and Frosts were incredibly caring and understanding about our predicament. Darcie at Frosts took it upon herself to notify us when properties that accepted pets came onto their books, and even called us straight away when the property we ended up renting became available. She also took time out of her day to explain why it was so tricky to find a place as pet owners, in the current climate. We probably would have given up if it wasn't for Darcie's tenacity and compassion. Feeling like we had someone rooting for us made all the difference. Thank you Frosts, very satisfied customer! 🖤

Strange · 17 August 2024 · Frost's Estate Agents, St Albans

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.

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