Trusted Agent profile
★★★★★
1,090 reviews across 9 offices and 3 platforms
Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,090 reviews on three platforms, rated 4.7 out of 5 overall.
1,051
Reviews on Google
All 9 offices
1
Reviews on Yell
All 9 offices
38
Reviews on Trustpilot
Business-wide
Freeman Forman's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery friendly, professional and kept up to date with everything that was happening. Obtained a great purchase price and sold the property very quickly. Will definitely use again and highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us this 5* review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWell organized and efficient!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleKeep up the good work Liam :)
Hey Georgia! Thank you for your lovely 5* review for the branch. Liam and the team really appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
5/5
GoogleProfessional and very helpful. Always there to answer any questions with no trouble at all. Made my move run smoothly. Thank you to all the team.PositiveProfessionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Googleamazing experience, liam was so helpful and made me feel super comfortable :)
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat experience with Liam couldn’t have been any more helpful lovely gentlemen best estate agent I’ve dealt with for sure
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan and Dan were extremely helpful and informative in explaining the rental process and answering any questions I had. Thank you both!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSo i was struggling to find a decent letting agent to help with my property, I spoke to Dan at the branch who was very knowledgeable and professional thank you Dan for all your help and support. Top marks
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAmazing service, made me feel so comfortable with the process of moving out for the first time. Adam and Ryan answered any questions I had and made it all run smoothly!PositiveQuality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI booked a viewing of a property to purchase. The day before the viewing the agent rang me to say they have just agreed an offer on the property. This is a terrible service for the seller. They did not give the seller the opportunity to get the best price for his property.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleBooked to view. Stated I could not make the Friday as I was working as they tried to get me booked in with other people viewing. I made arrangements for the Saturday then received a voicemail message to ring the office. It would have been great to mention in the voice mail what they rang for. I rang the office and explained I had received a message to conract office. The person answered had no idea of why his colleague rang. Again it would have been more efficient if someone left detailed messages. Eventually managed to ascertain why his colleague rang. He then proceeded to say could I make it for tomorrow ie the Friday!! I had to then explain I couldn't make it due to work. He then saud they would rinf me the next day to let me know if Saturday was going to be OK. I left it at that and had second thoughts due to the experience I had. I rang abd told them to forget about the viewing. It's a shame because this could have been a sale for them but they were indifferent. It makes you wonder how these agents are marketing your property. I had the same problems with other agents when selling my home.
Hi Sue, Thank you for taking the time to reach out to us regarding your experience and I am sorry that you have felt reason to do so. Should you wish to discuss your concerns further, please contact review@countrywide.co.uk with full details and we will ensure your concerns are pass onward to the relevant Customer Relations Team. Kind regards, Scott @ Customer Care
5/5
GoogleThe whole team at Freeman Forman helped in making a smooth and straightforward moving experience. They were friendly, helpful , forthcoming and accessible. This helped take away much of the stress moving can bring!PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe letting team, headed by Adam Denton Marla, successfully found tenants for two of my properties , within days of the old tenants handing in their notice. They demonstrated understanding of the local market, as well my personal preferences. They dealt with the referencing in a very professional way. They were available at all times to discuss particular concerns of mine and handled them all very efficiently. I cannot fault their handling of this changeover of tenants and will recommend them to other landlords.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleEverything went very smoothly in our transaction from one tenancy to another. Both Ryan and Dan were very helpful in the process and made it very easy for us. Many thanks to all at Freeman Forman.
Thank you for your terrific 5* review . Best wishes, Lucy, Customer Relations.
5/5
GoogleDan and Ryan understood my family's situation and really over extended themselves to ensure we were comfortable. The process was seamless, with a lot of support, information and guidance. My family and I are comfortable in our new home. Special thank you to Dan and Ryan. You guys rock .
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRyan was fantastic to work with, answering all questions promptly and maintaining regular contact to keep us up to date on the letting process. He was friendly, professional & approachable & made the whole process incredibly smooth & stress free - I'd be more than happy to let through him again in future!
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience with freeman and foreman to rent my flat was so amazing, it went super smooth with adequate information provided and answers to every question me and my partner had. Ryan and Dan was very amazing in helping us through the whole process. Big thanks to you guys.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleFreeman and Forman to me is the best letting agent in Eastbourne, Ryan made every process very smooth and Easy for I and my partner. Even when Ryan was busy or out of office we still received 1st class Service from the agents through the help of Ryan. Special thanks to Dan also, thank you for being patient and answering all our questions. You guys deserve 10 Stars. I will recommend anyone looking to rent in eastbourne to speak to Freeman and Forman. You won’t regret it. 🤝🤝🤝
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleStayed involved throughout the process and kept both parties informed of progress. Thanks Tracey!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleTracey , Mark and Freddie were amazing during the sale or out Barn , I couldn’t of asked for more , thanks guys and see you next time Helen GregoryPositiveResponsiveness
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.
ESTAS winners in one year, the group and its branches: 2021.
ESTAS awards by year, 20212021 1 Bronze and 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
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Eastbourne has the most, with 204 reviews rated 4.6 out of 5, followed by Tonbridge with 204.
The nine Freeman Forman offices, by town:
Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.
