Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have worked with the sales team at Frank Harris in the past and they are first rate. This time I needed new tenants, and the lettings team were a pleasure to deal with. Chris Dowds has a deep experience of the Barbican and surrounding areas and he and colleague Charlotte Rule found new tenants quickly despite the challenging market conditions.PositiveResponsiveness, Quality
Nick · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Nick, What a lovely review you have given regarding our Barbican office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated.Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleJay was particularly helpful for the duration of our tenancy and made moving out very easy and speedy.
I can’t thank him enough for his assistance. After a fair few bad experiences with estate agents and renting I can’t recommend Frank Harris more. Thanks Jay and the team,
MillyPositiveProfessionalism
Milly · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Milly, Thank you for your kind words regarding our Barbican office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleCharlotte Rule at Frank Harris was both accommodating and responsive in our recent flat search. We were able to move quickly and felt informed and confident at each stage of the process. We would not hesitate to recommend Charlotte to people searching for property in the area.PositiveResponsiveness, Professionalism
Ciaran · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Ciaran, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleGreat company. Really professional. Was exceptionally helpful regarding moving out. Especially Charlotte Rule in the office is amazing, so friendly and pragmatic. Really great experience. Would be the first letting agent I would seek out when if I return to London.PositiveResponsiveness, Quality, Professionalism
Martin · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Martin, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJay Smith has been the manager dealing with us as tenants for the last couple of years. It has been good to have him as he is quite proactive and responsive. So far, Frank Harris have been nice and professional agents that I will trust again in the future if needed to rent another property. Thank you for your work and dedication. C.
C · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear C SC, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris, and especially our agent, Mitchell Max have been extremely helpful in our apartment search. They not only helped us found our next home, but were extremely accomodating and responsive during every minute of the process. Definitely the top home-finding experience I had in London.
Áron · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Áron, Thank you for taking the time to leave such great feedback regarding your experience with Mitchell and our Barbican office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI was looking for a flat in the Barbican and Ms. Charlotte Rule was extremely helpful in finding me a suitable apartment in my price bracket. She managed the paperwork very smoothly and was always on time responding to my emails and inquiries.
Being a first time tenant, there were many things that needed to be explained to me. Ms. Rule helped explain all these terms, contracts and conditions with patience and grace, helping me understand everything that must be understood as a tenant.PositiveResponsiveness, Quality, Professionalism, Value
William · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear William, Thank you for your kind words regarding our Barbican office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe had a wonderful experience with Mitchell. We secured a fantastic flat that met all of our requirements thanks to his experienced advice, and received very prompt answers to our queries. We really enjoyed working with him, and he has made our moving experience all the more pleasant.
Arianna · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Arianna, We are thrilled to hear that you are pleased with the service you have received from our Barbican and City office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have used Ian Swale at Frank Harris to rent out my flat for more years than either of us like to think about. He has always been excellent and has a first class team. Mitchell Max was my main contact this time and he maintains the excellent tradition of matching a sense of humour with a top professional service. Mitchell didn't even sound slightly cross when at the very last minute I had to confess I had failed to organise the check-in (All my own incompetence!) He quietly sorted me out without a hint of irritation. I fully recommend them, I use other agents in other areas and they don't come close.PositiveResponsiveness, Quality, Professionalism, Value
P · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear P MS, Thank you for taking the time in providing such lovely comments about Ian in our Barbican office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleThis is my first time using Frank Harris and out of so many agents I’ve used before, I’ve never come across such a responsive and lovely agent like Charlotte Rule! She is very patient in explaining the place, the area of where I am renting, procedures and she is a very bubbly person! I’d say she is the only agent I felt who is genuine in helping my search in a new rental flat! I have not signed anything yet but I highly recommend to use her if you are looking for a new place!PositiveResponsiveness, Quality, Professionalism
Huang · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Huang, Thank you so much for the fantastic feedback, the team at Barbican are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJay Smith at Frank Harris is the current agent for the property I live in. He is very responsive and willing to assist with any issues or requests that come up. He has been quite accommodating particularly with helping to renegotiate the lease for renewal and always tries to make things as easy as possible for the tenant. We've had quite a positive experience with him.
Daniel · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Daniel, Thank you for your great review regarding our Barbican office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI had a fantastic experience finding a flat in Barbican with Frank Harris & Co. Charlotte Rule made the entire experience seamless! Always a phone call away and extremely professional. Charlotte was very supportive and made me feel at ease throughout. Definitely the best experience with an estate agent I've had. Thank you, Charlotte!
Caitlin · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Caitlin, Thank you for taking the time to leave such great feedback regarding your experience with Charlotte and our Barbican office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI've had a really positive experience working with estate agent Charlotte. She's been super responsive and reassuring the whole way through. She supported us to find a property in East London. She answered all our questions straught away and made sure we knew what was expected of us through each step of letting our new property. I would recommend her and the estate agent to anyone looking in London.PositiveResponsiveness, Quality, Professionalism, Value
Ava · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Ava, We are delighted that you took the time to leave such a fantastic review which the Barbican team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHappy living in our apartment for a month now thanks to the good work of Charlotte at Frank Harris Barbican.
The online advertised flat was available: unlike some of their competitors using some token-unavailable flat to gather contact details, they were prompt to accurately display then update their online offering including ours which was very much appreciated (and professional).
The visit session was rapid: we spent an afternoon visiting with Charlotte then immediately picked up a flat.
Charlotte and her management also impressively succeeded in negotiating the condition we proposed and getting things sorted in the (short) period we requested.
The paperwork part was a bit laborious however as the company they use for referencing checking "The Letting Hub" kept asking for additional papers pretty much daily generating quite a bit of discomfort (that could be put on COVID as our previous agency went bankrupt indeed so the referencing was not straightforward...)
Additionally, the flat needed some TLC as it was set for sale (before the pandemic) therefore was not very much ready for renting. As of today, some things are still not fixed although getting taken care of soon hopefully.
Overall a very good experience; very much recommended and very much good work to Charlotte!PositiveResponsiveness, Professionalism
Adrien · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Adrien, Thank you for taking the time to leave a review regarding your experience with Charlotte in our Barbican office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWe lived in Barbican for the past three years, and we had the best experience with Frank Harris & Co. First of all, thanks to Charlotte, who helped us find a great flat, she helped us with all the paperwork. She has been honest with us during the whole process, and we know when we come back, she is on top of our contact list.
And big thanks to Jay, who has been a great support during our tenancy, and especially after we left when we couldn't go through the check out ourselves; Jay has been there for us, always keeping us updated and helping to sort out problems of any matter. Absolute hero.
We had regular/bad luck using other agencies in the past, but Frank Harris & Co is the top player in the game. I wouldn't consider using anyone else after this experience. Call them, speak with them, and you will be happy!PositiveResponsiveness, Professionalism
Lukas · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Lukas, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Barbican office. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI had a wonderful experience with Charlotte at Frank Harris. She was extremely responsive, replying in very short order to my message regarding interest in several properties. Due to the current restrictions, a video tour was needed and Charlotte not only did a walk through, she also filmed a video we could watch back later. Our lettings situation was complex, and Charlotte walked us through the process with clear advice at every stage. Whenever little problems cropped up (they always do!) Charlotte was a real problem solver and creatively and quickly resolved them. I recommend her, and Frank Harris. Would definitely use Charlotte's services again.PositiveResponsiveness, Professionalism
Deb · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Deb, We are thrilled to hear that you are pleased with the service you have received from our Barbican office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleCharlotte at Frank Harris was the agent handling my tenancy deal. I couldn’t ask for a more professional and friendly service. Everything was fast, easy and Charlotte was extremely helpful when I needed some guidance. I have a long experience with letting agencies and Frank Harris is by far the best I have had. I recommend Frank Harris if you are looking for a responsive and reliable team who care about their customers.PositiveResponsiveness, Quality, Professionalism, Value
Salomé · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Salomé, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Frank Harris & Co. Was brilliant. Particularly Charlotte was instrumental in helping me find my new home.
I saw and ad for a flat that I really liked the look of and after enquiring over phone - Charlotte managed to arrange a viewing that same day, and within 5 month we had all the paperwork sorted, and I was ready to move in.
Charlotte was a great help, as the process was so quick and there were a lot of papers and references that needed to be processed in a short amount of time. She answered all the questions I had and continuously updated me on the next steps.
I'm really pleased with the service Charlotte and the agency provided and I could not be happier in my new home.
Signe · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Signe, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind Regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleVery happy with my experience with Frank Harris.
Charlotte was incredibly helpful at finding us flats within our criteria and quickly arranging viewings. She was very knowledgeable about the properties she showed us and the surrounding areas.
The process from choosing a property to signing the tenancy agreement was very smooth, and any questions I had were quickly answered.
Fantastic Estate Agents, thoroughly recommend to looking at moving to the area.PositiveResponsiveness, Professionalism
Josh · 24 August 2021 · Frank Harris and Co London (87 Long Lane)
Agent replied · 23 August 2024
Dear Josh. Thank you for sharing your kind words about Charlotte. Your comments are much appreciated by the Barbican, City and Clerkenwell team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRyan moved extremely quickly to find and secure a set of tenants for my flat given very tight time frames. He responded to all my questions in a professional and timely manner - would recommend.PositiveResponsiveness
Adrian · 24 August 2021 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Adrian, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe recently moved into a property in Aldgate. The process was very quick and easy to complete. The letting agent Ryan who helped us throughout the process was professional, friendly and more importantly had our best interest at heart all throughout the process. Even after we moved in, the team has been great with ensuring that we had settled in okay and all our queries were dealt with promptly.PositiveResponsiveness, Quality, Professionalism, Value
Tim · 24 August 2021 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Tim, Thank you for your kind words regarding our City Docklands office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleMy consultant is Ida Curiac and since our first contact we are very happy with the professional support and fast responses she and her team gave us. All the letting processes were easy and flexible making us feel very comfortable to move without stress, thank you!PositiveResponsiveness, Professionalism
Bruno · 24 August 2021 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Bruno, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHad a fantastic experience dealing with Mark. Organised and professional, showed amazing knowledge of the local area and considering my partners requirements showed us a property in Shad Thames managed to find a diamond!
Previously dealt with many estate agents from living abroad and never had such a smooth acquisition of finding the perfect property for me and finance.
Property Professional thank you Mark.PositiveProfessionalism
Dean · 24 August 2021 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Dean, Thank you so much for the fantastic feedback, the team at City Docklands are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRyan Morgan is the perfect estate agent for anyone looking to rent a home at the right price and with fair terms. He is responsive, quick and helpful. He will go back and forth with you till the time you don't absolutely feel comfortable with the property. I highly recommend Ryan to anyone looking to rent/buy/sell.PositiveProfessionalism, Value
Samleen · 24 August 2021 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Samleen, I was delighted to read the comments in relation to our City Docklands office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
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