Frank Harris and Co reviews

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend based on our ~12-month tenancy managed by Frank Harris & Co. In the first weeks we had a toilet leak and a ceiling electrical fault that took roughly a month to resolve. This was followed by a mouse infestation (we later found a pre-existing trap hidden under the kitchen units) and, in November, an overheating/burnt fuse on the boiler that posed a fire risk. Mould reported in February was still unresolved when we moved out in July, almost 5 months later. Contractors missed appointments, and updates only came after persistent chasing on our part. We have had multiple property managers with no visible hand offs taking place when people overseeing our case were on annual leave - leading to further delays in resolving issues.

MS · 18 August 2026

★★★★★ 5/5

Trustpilot

Brilliant Realtor, Zak

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 27 February 2026

★★★★★ 5/5

Google

If you need to rent a flat in the Waterloo area, Zak is your man. Was starting to loose hope and he called and said he had the perfect property, and boy was he right! Just about to sign the tenancy on our flat and it is perfect for us! Zak has been more than helpful throughout the process and stayed in touch. Knowledgable and hard working. Thanks for everything Zak!!

Sol · 26 March 2026

★★★★★ 5/5

Trustpilot

Transparent and hardworking agents

Adam was excellent, he guided me through my first flat purchase and went above and beyond as an intermediary, particularly when dealing with difficult solicitors. I found Frank Harris to be highly professional and transparent throughout the process. Although the sale took longer than expected, Adam remained extremely responsive and kept me well informed at every stage. Thanks again for all of your efforts!!

Shen · 25 May 2026

★★★★★ 5/5

Google

Me and my flatmates had a really great experience at securing a 3-bedroom flat which was possible with the help of Zak! He has been incredibly supportive throughout the process which made it much more easier to understand everything. He kept me updated at every stage, answered all my questions, and made what could have been a stressful move feel straightforward. I’d highly recommend Zak to anyone who is looking for a reliable housing agent :)

Sabrina · 6 September 2025

★★★★★ 5/5

Trustpilot

Outstanding Service

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 24 February 2026

★★★★★ 5/5

Google

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 16 March 2026

★★★★★ 5/5

Trustpilot

Zak has been very kind and helpful…

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 22 February 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I felt so cared for by everyone in the team at the Barbican office, from the moment I walked into the branch and was shown the flat until the return of my deposit… Special shout out to Luke, Libert and Charlotte… It is more than refreshing to believe I was dealing with people rather than the organization, Unfailingly kind and ethical. A Stellar experience…. Thanks…

Neil · 17 October 2025

★★★★★ 5/5

Trustpilot

Good service

They were dilligent in sorting out the paperwork in short notice, and our tenancy manager Rai Gega kept an eye on things to keep them moving.

Alejo · 8 September 2026

★★★★★ 5/5

Google

I had a really smooth experience renting with the help of Zak. He was super quick and efficient with everything, the appointment, the paperwork, even the referencing process, and he always provided clear information whenever I had questions. Honestly, he made the whole renting process much less stressful for me. Big thanks to Zak and the team at Frank Harris for helping me get into my new place so quickly!

Zizhen · 16 September 2025

★★★★★ 5/5

Trustpilot

Highly recommend Madeleine Ashby!

I've been a tenant at a Frank Harris property for over a decade(!), so I've certainly had my fair share of experience and it must be said that not all property managers are created equal! I've recently been fortunate to be in touch with Madeleine Ashby who has been fantastic - she has been easily contactable, incredibly friendly and understanding and sorted and actioned issues within a matter of hours! She is an excellent property manager who is a credit to Frank Harris and I feel very reassured that she is my point of contact. A special mention as well to Renesa Zeka who always is a very bright light when she visits us for our property inspections.

Amanda · 25 July 2026

★★★★★ 1/5

Trustpilot

They asked u to pay “ holding deposit “…

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

Jindan · 23 July 2026

★★★★★ 5/5

Trustpilot

Great experience with salvator

Salvator was extremely patient with my questions and worries, and helped us negotiate with the landlord and kept us updated all throughout. Overall his service and attention to detail was impeccable, especially when it comes to the viewings and updates. Would definitely recommend him!

Darren · 21 April 2026

★★★★★ 5/5

Google

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 16 March 2026

★★★★★ 5/5

Trustpilot

Always had a great experience

Always had a great experience viewing flats with them. Jasmine Forster was particularly very attentive in showing us new a perspective flat, with great knowledge of the barbican estate. She was able to book us in for a viewing in a sought after flat with very short notice.

Mr · 19 February 2026

★★★★★ 5/5

Google

We had a great experience working with Zak throughout our property journey. He was consistently professional, approachable, and incredibly patient, even with our many questions and frequent check-ins. Zak always made the time to help us and ensured we felt informed at every stage. His commitment to seeing things through and his ability to handle a busy workload with good humour really stood out. We genuinely appreciated his persistence, and reliability, and it made the entire process far smoother than expected. We would happily recommend Zak to anyone looking for a dependable and hardworking estate agent.

Natasha · 17 January 2026

★★★★★ 5/5

Trustpilot

I recently had a viewing with Jasmine…

I recently had a viewing with Jasmine from Frank Harris Barbican. Her knowledge of the Barbican was very impressive. She answered all my questions and even took the time to show me around the gardens and Barbican centre. I would highly recommend Frank Harris!

Joshua · 19 February 2026

★★★★★ 5/5

Trustpilot

Jasmine Forster excelled!

Jasmine Forster was absolutely excellent. We told her our vision and she made it happen in less than a week. Fantastic service and communication skills. I would totally recommend her to a friend and work with her if needed in future!

Saffron · 20 February 2026

★★★★★ 5/5

Google

While I didn’t end up going through with the property in the end, Zak was helpful and patient throughout. He was efficient but not pushy and overall it felt he was managing the demands of both tennant and landlord well. Will be using Frank Harris Waterloo in the future if I rent in the area again.

Joe · 6 September 2025

★★★★★ 5/5

Google

Although we didn’t end up letting through Frank Harris, we wanted to take the time to thank Dilan in particular for his help. He only showed us options that suited our needs and were in line with our discussions, was always accommodating with viewings, and never pushy. Dilan went the extra mile and his approach was refreshing compared to many other letting agents. We’d happily recommend him and the Frank Harris team to anyone looking to rent. All the best - Xavier and Sophia

Xavier · 26 October 2025

★★★★★ 5/5

Google

Recently moved into a property managed by Frank Harris. I’ve had the pleasure of dealing with one of their agents, Evie. Evie has been fantastic from the get go, very professional and helpful. She responds very quickly to any questions etc, even out of office hours. One of the reasons I chose the property was down to the fantastic customer service we received from Evie. Anything thing I’ve needed sorting has been dealt with very quickly and caused no hassle for me. Couldn’t be happier with the customer service we have received! Highly recommended.

Ben · 25 September 2024

★★★★★ 5/5

Google

We had a very nice experience with Frank Harris&Co. Salvator was always available for our questions and extremely helpful during the rental process. We appreciate all the effort and time!

Duygu · 26 March 2026

★★★★★ 5/5

Trustpilot

Freddie was amazing from start to…

Freddie was amazing from start to finish. He made the whole process easy and stress-free for me. He was always quick to respond, super helpful with any questions, and genuinely friendly and approachable.

Romilly · 24 February 2026