Frank Harris and Co reviews

★★★★★ 1/5

Trustpilot

Disrespectful

I live in a development that doesn't allow boards on the outside of the building and also has a wooden facade. In all my time living in the development of 19 years no agent/company has put a board on the facade. What makes it worse is that it has wooden panelling and the board goes straight through it and has now damaged it. After multiple calls and promises of the board being removed nearly 2 weeks later it still is attached to the outside. Clearly the company has no respect for the owners in the building or the building itself.

Alex · 11 September 2025

★★★★★ 5/5

Google

Highly recommended, 5-star experience, especially Adeel, the staff in Frank Harris, was quick to reply and gave a lot of help and support to finally succeed in renting the apartment. Helped us sign the apartment in two days, very efficient! Don't miss him if you need to rent an apartment near Waterloo! I highly recommend Adeel, anyone who needs their house can ask.

AAA建材老王 · 3 August 2024

★★★★★ 5/5

Trustpilot

Great estate agent for rental properties in the Barbican, London.

I have dealt with Mitchell Max at the Frank Harris branch in Long Lane, London now on three different occasions whilst organising renting apartments within the Barbican estate. Each time I have been 110% impressed by his expert understanding of the process, educated, passion for and knowledge of the area and his friendly but professional demeanour.Mitchell has great communication skills and kept me informed of all the updates I needed along the way, liaising regularly with either myself or my partner.I would thoroughly recommend seeking him out if you are looking to be either a landlord or a renter within the EC2Y postcode but especially if you are interested in the Barbican!

Helen · 9 August 2023

★★★★★ 5/5

Google

We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!

Peter · 16 February 2026

★★★★★ 5/5

Trustpilot

We had a great experience with the Team…

We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!

Peter · 12 February 2026

★★★★★ 5/5

Google

I did a viewing for a flat in Southbank with Adeel today, he was truly helpful from the start, arrived on time and friendly when showing us around the property. He concisely answered our questions and fast-responded my follow up emails. Even before the viewing, Adeel was accommodating my inquiries and reconfirmed the viewing via call. I couldn't thank you enough for his help and an amazing viewing experience :) thank you, Adeel!

Seli · 16 December 2023

★★★★★ 5/5

Google

Evie was exceptional, her communication was great and she kept us in the loop throughout. She really understood what we were looking for and provided detailed information, as well as going above and beyond to ensure all our queries were answered and we were satisfied. We’re grateful for Evie’s help and if we need to search for a property again, we know who to call😁

Maya · 23 May 2024

★★★★★ 5/5

Google

Found my dream flat with Frank Harris and I'd just like to say special thanks to Marta! She has been so patient and friendly throughout the process and working with her has been an absolute pleasure! Although we have experienced unexpected delays and numerous challenges, she has always been there to communicate, clarify, explain, and has gone out of her way to assist us in our purchase. Honestly, the deal might not have gone through if it weren't for her hardwork. It's been a pleasure, thanks Marta!

Joyce · 14 June 2023

★★★★★ 5/5

Google

Process was very quick from applying for the property to signing the tenancy agreement - less than a week. Nicole was knowledgable about the property in question, the landlord and what would be best to negotiate with. She was very helpful in filling out the tenancy application. Nick was very quick to respond to emails, and the referencing process was easy. Only downside was how the holding deposit was taken - card details over the phone. I think some kind of confirmation that it was indeed Frank Harris, like naming the property postcode and your date of birth, would make it easier. And some indication on the website that this is indeed the way they do it, and not a scam.

Emma · 14 June 2023

★★★★★ 5/5

Google

The letting process in the summer months leading into September are often the worse ones in London but that was no problem at all working with Frank Harris and Bobby and his team! From the viewing to the documentation process to our actual move in, Bobby and his team were only ever one call away - even when I found myself locked out of the flat two weeks later. I really appreciate all the hard work and the superb customer service from them

Blessing · 14 June 2023

★★★★★ 5/5

Google

Nicole was instrumental in securing my first flat in London. She went above and beyond her job description to include information about the community, along with efficiently scheduling viewings which allowed me to find my new home. I feel like if it wasn't for her allowing me to see the place so quickly, I may not have gotten such a lovely place. Nicole was extremely professional, friendly, helpful, and promptly responded to phone calls and emails. I can't thank her enough!

Kasandra · 14 June 2023

★★★★★ 5/5

Google

I originally requested a viewing for a flat that had already been let, but Nicole was eager to help us and took us on a viewing of a flat that had not even hit the market yet because she thought it would be the perfect fit. It totally was, and she made an otherwise overwhelming letting process so easy and uncomplicated! Superb customer service, organization and support. Would definitely recommend Frank Harris, and a big thank you to Nicole for making our first time renting a flat a smooth and enjoyable experience.

Olivia · 14 June 2023

★★★★★ 5/5

Google

I recently had an amazing experience with the team at Frank Harris Waterloo branch. I would like to give a special shoutout to Alfie, who went above and beyond to assist me in finding my dream flat. He was extremely knowledgeable about the properties and showed me a variety of options that fit my budget and preferences. Throughout the entire process, Alfie was patient, friendly, and highly professional. He was quick to respond to all of my questions and concerns. I highly recommend Frank Harris Waterloo branch to anyone who is looking for a reliable and trustworthy rental agency. Thanks to Alfie and the team, I had a stress-free and enjoyable experience finding my new flat.

Yuqing · 14 June 2023

★★★★★ 5/5

Google

Zac was very helpful during our house hunting. As foreigners, renting in the UK can be a long and tiring process, and we truly appreciate his support and patience

Belkıs · 16 September 2025

★★★★★ 1/5

Trustpilot

I would NEVER RECOMMEND this agency to…

I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three-bedroom apartment after 4 months of searching. We closed a deal, we paid rent and security deposit and signed a tenancy agreement a month before the move-in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move-in date and prepared everything needed. Five days before move-in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days, the problem grew bigger and bigger. From “Don’t worry, it is not a big deal” it turned to “We can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.

Mariya · 2 June 2023

★★★★★ 5/5

Trustpilot

Salvador was very professional and…

Salvador was very professional and helpful. Thank you

Federico · 20 March 2026

★★★★★ 5/5

Google

My experience with Frank Harris & Co Shouthbank & Waterloo has been exceptional from start to finish. Adeel and Daniel are incredibly knowledgeable about the market and they helped me find the perfect home that met all my needs. Their professionalism and attention to detail throughout the process made me feel confident and supported. I highly recommend Adeel and Daniel to anyone looking for top-notch service.

Edina · 14 April 2024

★★★★★ 5/5

Trustpilot

Nicole and Salvator at Frank Harris…

Nicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.

Lilli · 9 January 2026

★★★★★ 5/5

Trustpilot

Salvator was helpful to find rent flat…

Salvator was helpful to find rent flat in central london

TN · 19 February 2026

★★★★★ 5/5

Google

Zak was so kind and friendly to work with. Professional and able to help with whatever we needed - was a great help through the renting process.

Jaskiran · 16 September 2025

★★★★★ 5/5

Google

Dilan was super helpful! If he didn’t know the answer to a question in the moment he made sure to let me know asap via email which made finding out everything I needed to know about the properties super easy. As a first time renter he explained anything I wasn’t sure about and made everything clear and simple, thank you!

Grace · 2 September 2025

★★★★★ 5/5

Google

Recently sold my flat with Frank Harris who were great from beginning to end. Joel came to value and explain the process, he is extremely friendly and helpful with all ym questions and then once we accepted an offer Marta supported us until exchange. We had numerous problems with the solicitor, however Marta was on the ball keeping myself and the buyers up to date throughout, she really went above and beyond and it is really appreciated!

Matt · 14 June 2023

★★★★★ 5/5

Google

Dilan was excellent throughout the process of us signing for a flat, start to finish. His communication was clear and speedy and enthusiastic. He was proactive in terms of advocating for our interests with the landlord and helping us find the right deal that satisfied both parties and helped us secure our dream flat.

Daniel · 26 October 2025

★★★★★ 5/5

Google

Zak has been incredible so far at securing us a new home with incredibly short notice after our original signed property with different agents fell through

Orry · 9 September 2025