Frank Harris and Co reviews

★★★★★ 5/5

Google

Me and my flatmates were assisted by Zak during the process of securing our 3-bedroom flat, and we honestly could not have asked for better support. From the very beginning, Zak was incredibly helpful, flexible, and attentive to our needs. He guided us smoothly through each step, answered every question clearly, and was always quick to respond. What could have been a stressful process ended up being straightforward and reassuring thanks to his professionalism and approachable manner. We’re really grateful for all his hard work and would highly recommend Zak to anyone looking for a reliable and supportive agent!

Giulia · 16 September 2025

★★★★★ 5/5

Google

After numerous dealings with various estate agents in the past months, Frank Harris & Co have stood out as the most professional team, guiding the process with knowledge and insight, at the same time as relating to all queries with understanding, patience and humanity. They don't use the sadly common pressure tactics to handle their business, and this makes them so much more pleasant to deal with, and much more trustworthy. Reagan and Nicole were both outstanding. I have no doubt which estate agent I'd like to do business with in the future. Thank you for everything.

Irene · 16 September 2025

★★★★★ 5/5

Google

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of viewing a 2-bedroom flat with Zak, and I was thoroughly impressed with his professionalism and knowledge. From the start, he was punctual, friendly, and well-prepared with all the details about the property. Zak answered all my questions clearly and was very patient throughout the viewing. He made the entire experience smooth and stress-free, and I truly appreciated his honest and helpful approach. If you’re looking for someone reliable and easy to work with, I highly recommend Zak!

Kunal · 16 August 2025

★★★★★ 5/5

Google

My friend and I were assisted by Reagan Walters at Frank Harris throughout the process of renting our flat. Reagan was very friendly and professional from the beginning when we first met him at the viewing. He has been a huge help throughout. He guided our letting applications and paperwork through many hoops and has been an essential point of contact for us in ensuring that things have moved forwards efficiently and always kept us updated. We are very grateful and would strongly recommend Reagan and the Frank Harris team!

Dillon · 8 August 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Adeel and Zak as our realtors while viewing an apartment. Their professionalism and dedication were evident from the moment we met them. They both did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the communal area and surrounding neighborhood. Both were incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend them to anyone in search of a reliable and attentive realtor. Thank you, Adeel and Zak, for your exceptional service!

AJ · 14 May 2024

★★★★★ 5/5

Google

We recently had the pleasure of working with Adeel and Zak as our realtors while viewing an apartment. Their professionalism and dedication were evident from the moment we met them. They both did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the communal area and surrounding neighborhood. Both were incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend them to anyone in search of a reliable and attentive realtor. Thank you, Adeel and Zak, for your exceptional service!

A · 13 May 2024

★★★★★ 5/5

Google

We are 2 professionals and just signed a one year tenancy with the Southbank & waterloo office. Salvatore was extremely efficient and friendly. He made out prices smooth and fast . From the viewing to offer and contact signing, everything was made simple. He was always available on phone to explain things. Highly recommended , hope things go well during the year.

Falaknaz · 19 January 2026

★★★★★ 5/5

Trustpilot

Superior management of our flat

We have been renting our flat in central London for years -- with different companies. But Frank Harris has been the best by a long way. They found someone to rent it very quickly but, most important for us, they manage the rental (collecting rent; certificates; repairs; any minor and major problems) with efficiency and care, meaning the whole process is stress-free for us and the tenant. Highly recommended.

Joanna · 20 March 2026

★★★★★ 5/5

Trustpilot

I found Frank Harris & Co super helpful…

I found Frank Harris & Co super helpful and responsive, especially Zac Purssord he helped us throughout our tenancy agreement process and ensured we felt supported. Would definitely recommend!

Muireann · 11 January 2026

★★★★★ 1/5

Trustpilot

Poor experience

We were told that the flat would be deep cleaned and ready for us when we moved in, but this turned out not to be the case:- there were unwashed dishes in the dishwasher when we moved in - the (removable) sofa covers were not washed, though I specifically asked before signing the contract - the washing machine was not working and we had to wait for a new one to be delivered - I asked if the old machine would be removed and the new one installed and Frank Harris assured me that it would. But of course, when the new machine arrived it was dumped into my entryway and the delivery man told me he was not asked to remove and install. - the front door didn't shut properly- the shower was broken Throughout our stay, Frank Harris did not keep us informed of many things, such as building inspector visits. There was an incident where there was no water in the entire building for a day, and there was 0 communication from Frank Harris - we had to ask our neighbours to forward their emails to us so we could be kept in the loop. Frequently when there were issues with hot water or the elevator breaking down, Frank Harris would tell me to go contact building management and sort it out myself. I asked who my building management was and how I could contact them, and the Frank Harris rep told me they didn't know. I was also never given a key to the mail cupboard and had to ask a neighbour if I could borrow theirs to make a copy. Frank Harris seemed to know absolutely nothing about my building or my flat

C · 8 March 2024

★★★★★ 1/5

Trustpilot

Too many issues to possibly contain in…

Too many issues to possibly contain in a comment. Flat was dirty and uncleaned, despite promises. The ceiling is cracking and leaking despite 2 months of notice to the agency to repair. The flat was covered in broken glass, mould, and dust. The agency never replies to emails, changes agents every 3 days, and lead us on for months promising to fulfil their end of the contract. Avoid at all costs. A bunch of lying snakes with zero interest in doing their job. Considering forwarding complaints directly to the landlord. Frank Harris has truly given us the most nightmarish experience.

Saxpunch · 28 January 2024

★★★★★ 3/5

Google

Helpful estate agency that I couldn’t recommend more highly - I worked with Alfie who was fairly on top of things and always searching for properties that fit requirements / budgets

Lauren · 25 November 2025

★★★★★ 5/5

Google

I’ve been looking for a property with, using various estate agencies and I have to say Johann Elves from Frank Harris, has gone above and beyond to help me find the right home. I really appreciate his approach and how he has tried to match me with exactly what I’m looking for so I’m not wasting any time. I highly recommend Johann!

Sherri · 24 November 2024

★★★★★ 5/5

Trustpilot

Salvatore has been super helpful…

Salvatore has been super helpful through the process of understanding what we are looking for, highly recommend!

Malini · 16 March 2026

★★★★★ 5/5

Google

The Frank Harris team goes above and beyond in everything they do, particularly Nicole Pretorius, who just assisted me with a lease surrender/takeover. She gracefully navigated negotiations between myself and the landlord, with both parties' best interests in mind, being realistic with expectation management at all times. Her communications were always clear and efficient, leading to the best possible outcome for everyone involved. I'm grateful to have rented a flat with Frank Harris' management and support.

Ellyson · 15 March 2024

★★★★★ 5/5

Google

Salvator was very motivated and professional in finding me an apartment that met my requirements. On this occasion I actually went with a unit through another agency closer to work but if I'm looking for help again I'd definitely have no hesitation reaching out.

Lovanya · 15 April 2026

★★★★★ 5/5

Trustpilot

A landord's perspective

I have now been using Ian Swale and his team at Frank Harris for many years as letting agents for my properties, and I have always found them to be positive, fair, and forging good relations with tenants. They also have a great team of contractors to get any repairs fixed promptly. Danielle looks after my portfolio on a day to day basis, and she is very able in handling re-letting and seeing to tenants' needs efficiently and fairly. she is a pleasure to work with.

Mike · 1 November 2023

★★★★★ 1/5

Trustpilot

DESPITE CLAIMING TO BE A RICS REGULATED…

DESPITE CLAIMING TO BE A RICS REGULATED FIRM IT IS VERY DIFFICULT TO FIND ANY HARD FACTUAL EVIDENCE TO SUPPORT THIS CLAIM APART FROM A SINGLE DIRECTOR OUT OF MANY BEING AN RICS MEMBER. VERY POOR AT BASIC COMPETENCES AND SUBMITTED LANDLORDS EVIDENCE A DAY AFTER CLOSING DEADLINE YET EXPECTED CLIENTS TO ACCEPT THIS AS AN ACCEPTABLE PERFORMANCE SO CAVEAT EMPTOR AND THERE ARE OTHER RICS REGULATED AGENTS OUT THERE

Charles · 8 January 2026

★★★★★ 4/5

Google

Frank Harris is a good estate agents. You actually have agents who seem invested in finding you a flat and would contact you when things come on the market . Was shown around a flat by Adeel, very helpful and forthcoming. Couldn’t find the flat and he came to pick me up from the main road. Genuinely seemed like a good guy.

Tolu · 16 March 2026

★★★★★ 5/5

Google

We have become landlords for the first time this year and thanks to Nicole's proactive, professional and informative approach, our flat rental process became so easy. Also, follow up call post flat rental is something that we appreciated very much as it just shows how much she cares about her customers. Her colleague Adeel was professional too. I would highly recommend Frank Harris & Co agency.

Amira · 16 September 2025

★★★★★ 5/5

Trustpilot

Efficient service

I dealt with Lana Brown to obtain monthly rental statements. I always get response quickly and really happy with her service. Nice to do business with her.

Tharmo · 22 July 2026

★★★★★ 1/5

Trustpilot

Don't care about the local community

They've an erected a Let By sign in my garden. We are not moving. All my neighbours and visitors keep asking if we are moving. It's upsetting my children. Rang politely and they promised to take it down four days ago. Nothing. Director was rude and mansplaining today. Really unimpressed by these cowboys who care nothing for the community they are operating in. If anyone needs some firewood let me know...

Claire · 19 March 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Adeel to find a new place to rent. From start to finish, it was an absolute pleasure! From our initial conversations, the viewing and throughout the whole process, Adeel was a true professional. He was highly knowledgeable about the local market and made sure I always felt like a priority. In the current market, estate agents do not even remember your name and it was refreshing working with someone who took the time to get to know you and what you are looking for. He also went out of his way to ensure every detail was taken care of. Would highly recommend choosing Frank Harris & co because of Adeel!

Shreeta · 18 August 2023