Frank Harris and Co reviews

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend based on our ~12-month tenancy managed by Frank Harris & Co. In the first weeks we had a toilet leak and a ceiling electrical fault that took roughly a month to resolve. This was followed by a mouse infestation (we later found a pre-existing trap hidden under the kitchen units) and, in November, an overheating/burnt fuse on the boiler that posed a fire risk. Mould reported in February was still unresolved when we moved out in July, almost 5 months later. Contractors missed appointments, and updates only came after persistent chasing on our part. We have had multiple property managers with no visible hand offs taking place when people overseeing our case were on annual leave - leading to further delays in resolving issues.

MS · 18 August 2026

★★★★★ 5/5

Trustpilot

Brilliant Realtor, Zak

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 27 February 2026

★★★★★ 5/5

Trustpilot

Transparent and hardworking agents

Adam was excellent, he guided me through my first flat purchase and went above and beyond as an intermediary, particularly when dealing with difficult solicitors. I found Frank Harris to be highly professional and transparent throughout the process. Although the sale took longer than expected, Adam remained extremely responsive and kept me well informed at every stage. Thanks again for all of your efforts!!

Shen · 25 May 2026

★★★★★ 5/5

Google

I had a fantastic experience finding my new home thanks to Libert. From our first interaction, he was incredibly professional, attentive, and dedicated to finding the perfect flat for me. What stood out most was how well he guided me through the letting process; he answered every question and made sure I was comfortable every step of the way. It is rare to find an agent who cares this much. Highly recommended!

Jovana · 16 February 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 24 February 2026

★★★★★ 5/5

Trustpilot

Zak has been very kind and helpful…

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 22 February 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I felt so cared for by everyone in the team at the Barbican office, from the moment I walked into the branch and was shown the flat until the return of my deposit… Special shout out to Luke, Libert and Charlotte… It is more than refreshing to believe I was dealing with people rather than the organization, Unfailingly kind and ethical. A Stellar experience…. Thanks…

Neil · 17 October 2025

★★★★★ 5/5

Trustpilot

Good service

They were dilligent in sorting out the paperwork in short notice, and our tenancy manager Rai Gega kept an eye on things to keep them moving.

Alejo · 8 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Madeleine Ashby!

I've been a tenant at a Frank Harris property for over a decade(!), so I've certainly had my fair share of experience and it must be said that not all property managers are created equal! I've recently been fortunate to be in touch with Madeleine Ashby who has been fantastic - she has been easily contactable, incredibly friendly and understanding and sorted and actioned issues within a matter of hours! She is an excellent property manager who is a credit to Frank Harris and I feel very reassured that she is my point of contact. A special mention as well to Renesa Zeka who always is a very bright light when she visits us for our property inspections.

Amanda · 25 July 2026

★★★★★ 1/5

Trustpilot

They asked u to pay “ holding deposit “…

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

Jindan · 23 July 2026

★★★★★ 5/5

Trustpilot

Great experience with salvator

Salvator was extremely patient with my questions and worries, and helped us negotiate with the landlord and kept us updated all throughout. Overall his service and attention to detail was impeccable, especially when it comes to the viewings and updates. Would definitely recommend him!

Darren · 21 April 2026

★★★★★ 5/5

Trustpilot

Always had a great experience

Always had a great experience viewing flats with them. Jasmine Forster was particularly very attentive in showing us new a perspective flat, with great knowledge of the barbican estate. She was able to book us in for a viewing in a sought after flat with very short notice.

Mr · 19 February 2026

★★★★★ 5/5

Trustpilot

I recently had a viewing with Jasmine…

I recently had a viewing with Jasmine from Frank Harris Barbican. Her knowledge of the Barbican was very impressive. She answered all my questions and even took the time to show me around the gardens and Barbican centre. I would highly recommend Frank Harris!

Joshua · 19 February 2026

★★★★★ 5/5

Trustpilot

Jasmine Forster excelled!

Jasmine Forster was absolutely excellent. We told her our vision and she made it happen in less than a week. Fantastic service and communication skills. I would totally recommend her to a friend and work with her if needed in future!

Saffron · 20 February 2026

★★★★★ 5/5

Google

Went to see a flat recently in barbican. our estate agent Jasmine was very attentive and organised. extremely knowledgeable about the estate. she was able to get us booked in on very short notice and after working hours

Francesco · 16 March 2026

★★★★★ 5/5

Google

Jasmine was extremely proactive, responsive and helpful throughout the offer process. She kept us well informed, followed up promptly and handled everything in a professional and reassuring way. Although we didn’t ultimately proceed with the property, simply because we found another flat that suited us better, our experience working with Jasmine was entirely positive. We really appreciated her efforts and would not hesitate to recommend her and Frank Harris.

Edge · 16 February 2026

★★★★★ 5/5

Google

My first experience renting with my husband (then boyfriend) was with Frank Harris way back in 2017- smooth journey from beginning to end. They’re now helping us to move back to our beloved Barbican (with toddler in tow), and it’s been as smooth as the first time. Ian is fab and has been so helpful and prompt in his correspondence. Within about a day of him contacting us telling us about an available flat- we’d viewed it and offered on it! Thanks guys!

Jenny · 28 October 2024

★★★★★ 5/5

Google

Popped in today to enquire about selling up and renting in London for the first time. I had lots of questions about the process but was pleased with customer service from Libert who was v amiable, professional and asked all the right questions! Even more impressive that he’s still relatively new to the role - can tell he’s a natural fit! Thanks Libert and team - will be in touch when we’re ready to move 😊

Alysia · 3 December 2024

★★★★★ 5/5

Google

Shams Fauz has been extremely helpful in our search for a flat. He is super reliable, personable, and professional. He really put the effort in to help us find a good fit.

Sp · 16 March 2026

★★★★★ 5/5

Trustpilot

Freddie was amazing from start to…

Freddie was amazing from start to finish. He made the whole process easy and stress-free for me. He was always quick to respond, super helpful with any questions, and genuinely friendly and approachable.

Romilly · 24 February 2026

★★★★★ 5/5

Google

I recently had a lovely viewing with Jasmine. She was well-prepared, providing all the necessary information about the property and answering all of my questions with expertise and patience. During the viewing, Jasmine's warm and friendly demeanor made me feel completely at ease. She pointed out key details I wouldn't have noticed on my own and offered helpful insights into the local area, which showed her deep knowledge of the market. Jasmine never made me feel rushed, and she truly took the time to ensure I had all the information. Thank you Jasmine!

Alexandrina · 16 August 2024

★★★★★ 5/5

Google

I had the most pleasant viewing with Libert, he really listened to everything I had to say in regards to my search and has took me to view multiple options which all match what I’m looking for. Thank you Libert and team, see you for the move in !

Emzino · 16 September 2025

★★★★★ 5/5

Google

Jasmine was fantastic to work with during our flat hunt! We came across some really difficult estate agents from other companies, but Jasmine was the complete opposite, she listened to us, understood exactly what we were looking for, and wasn’t pushy at all. She worked around our schedules, respecting that we both have jobs and can’t attend viewings in the middle of the day. I can’t recommend her enough!

Paige · 26 November 2025

★★★★★ 5/5

Google

Jasmine has been exceptional throughout my flat search. She truly listened to everything I was looking for and quickly helped me find a flat that perfectly matched my needs. Jasmine has been incredibly patient, answering my many questions and giving me the confidence to make quite a big move, she genuinely cares and has gone above and beyond to help make things smooth during the whole process. Thank you!

Caroline · 5 December 2024