Frank Harris and Co London reviews

★★★★★ 1/5

Trustpilot

Disrespectful

I live in a development that doesn't allow boards on the outside of the building and also has a wooden facade. In all my time living in the development of 19 years no agent/company has put a board on the facade. What makes it worse is that it has wooden panelling and the board goes straight through it and has now damaged it. After multiple calls and promises of the board being removed nearly 2 weeks later it still is attached to the outside. Clearly the company has no respect for the owners in the building or the building itself.

Alex · 11 September 2025

★★★★★ 5/5

Google

Jasmine Forster was my designated agent for a flat while I looked within the Barbican/Golden Lane Estate. From start to finish, Jasmine was quick, and made sure she could provide the best experience, and was so accommodating to help me secure my dream flat! I would highly recommend to anyone looking within the same area.

Maria · 7 December 2024

★★★★★ 5/5

Google

I used Frank Harris &co in Barbican last month to find a property in the area. Charlotte Rule was the estate agent who helped me find a beautiful studio that accommodate my current needs. Charlotte was very helpful, knowledgeable of the area and super fast in dealing with all my queries. She is also a very kind and nice person to deal with. I cannot recommend them more! Top service!

Katelenia · 26 March 2024

★★★★★ 5/5

Trustpilot

Great estate agent for rental properties in the Barbican, London.

I have dealt with Mitchell Max at the Frank Harris branch in Long Lane, London now on three different occasions whilst organising renting apartments within the Barbican estate. Each time I have been 110% impressed by his expert understanding of the process, educated, passion for and knowledge of the area and his friendly but professional demeanour.Mitchell has great communication skills and kept me informed of all the updates I needed along the way, liaising regularly with either myself or my partner.I would thoroughly recommend seeking him out if you are looking to be either a landlord or a renter within the EC2Y postcode but especially if you are interested in the Barbican!

Helen · 9 August 2023

★★★★★ 5/5

Trustpilot

We had a great experience with the Team…

We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!

Peter · 12 February 2026

★★★★★ 5/5

Google

Highly recommended! I sold my flat through Frank Harris and Mark was my main point of contact. He is knowledgable and very experienced. In what what was a tricky transaction he managed to help push the transaction to exchange efficiently. Without him and Tina’s assistance, the deal may have fallen through quite easily

Neel · 7 December 2024

★★★★★ 1/5

Trustpilot

I would NEVER RECOMMEND this agency to…

I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three-bedroom apartment after 4 months of searching. We closed a deal, we paid rent and security deposit and signed a tenancy agreement a month before the move-in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move-in date and prepared everything needed. Five days before move-in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days, the problem grew bigger and bigger. From “Don’t worry, it is not a big deal” it turned to “We can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.

Mariya · 2 June 2023

★★★★★ 5/5

Trustpilot

Salvador was very professional and…

Salvador was very professional and helpful. Thank you

Federico · 20 March 2026

★★★★★ 5/5

Google

I'm a first time renter in London and had a fantastic experience working with Mitchell Max at Frank Harris & Co. Barbican. Throughout my flat hunt, I met many letting agents and Mitchell was bar far the nicest, most personable, and most willing to answer all of my questions. He kindly walked me through the whole process and I really felt like he was an advocate for me while putting in my offer. 100% would recommend!

Ashley · 24 August 2023

★★★★★ 5/5

Trustpilot

Nicole and Salvator at Frank Harris…

Nicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.

Lilli · 9 January 2026

★★★★★ 5/5

Trustpilot

Salvator was helpful to find rent flat…

Salvator was helpful to find rent flat in central london

TN · 19 February 2026

★★★★★ 5/5

Google

Libert was very helpful in my search. Highly recommend !!

Muhammed · 16 February 2026

★★★★★ 4/5

Google

We spent quite a lot of time looking at various properties and Tina Evans was very helpful and patient throughout--even taking it calmly when we had to pull out of our first try. The second attempt succeeded and we're delighted. Very grateful to Frank Harris and to Tina for their efficiency and knowledge of both the area and the processes. Many thanks!

Richard · 25 May 2024

★★★★★ 5/5

Google

Reagan and Mitchell were both extremely helpful and found me an amazing flat in no time. Coming from overseas, my situation was a little more complicated than usual but they worked through everything and I went from initial phone call to moving into my new place within about 10 days. I’d highly recommend. Give them a call with your requirements and they’ll find you something great.

Jehan · 25 February 2024

★★★★★ 5/5

Google

Our experience with this estate agent office and, in particular, our agent, Kevin Ilunga, was exceptional. He worked patiently with us through our demands and issues, helped quickly resolve them and, in the end, get us into a new home with very little hassle. Kevin is friendly, smart, a creative problem solver and he has a knack for understanding his clients pretty quickly. I would work with them again based on my experience.

Tom · 24 August 2023

★★★★★ 5/5

Google

Outstanding service from Frank & Harris. Jasmine Foster was a pleasure to deal with throughout, highly professional, responsive, and genuinely attentive. She made the process feel straightforward and well-managed from start to finish. I couldn’t recommend her more highly.

Diogo · 16 February 2026

★★★★★ 5/5

Google

I had such a great experience working with Jasmine whilst searching for an apartment in London! Jasmine was so professional, knowledgeable, and attentive to all my needs and requirements. She provided me with some great options, answered all my questions, and made a stressful process, easier. Highly recommend!

Elisávet · 5 December 2024

★★★★★ 5/5

Google

Working with Charlotte Rule has been a great experience. For someone so young, she shows great maturity and has always followed up with strong listings and upcoming properties to show us, in spite of our long specifications list! Moreover, she has a professional demeanour which can be hard to find. Unforeseen circumstances have halted our search but, based on this experience, we will be picking back up with her in the future.

Ashley · 24 August 2023

★★★★★ 5/5

Google

Great experience working with Jasmine from Frank Harris & Co. She helped me find a new flat in the exact area I wanted and also supported me in leaving my current contract on better terms. She was always respectful, available, and responsive, making my transition a much smoother experience. Highly recommended!

Ricardo · 16 March 2026

★★★★★ 5/5

Google

I would like to thank Libert as he gave me the best service. He was very responsive and always had the answer to all the questions I asked. He was extremely helpful with securing a property. I would highly recommend him to anyone! Thanks Libert

Lebby · 3 December 2024

★★★★★ 5/5

Google

Xen showed incredible kindness and care throughout our entire purchase process. He is calm and diligent and a credit to the Barbican team. I found Xen and his colleagues (especially Mark and Eoghan) to be very responsive and helpful in moving the process along swiftly, and I called many times throughout the process! Thank you for everything.

Emily · 4 August 2025

★★★★★ 5/5

Google

We are first-time renters in London so we were lost with the process and paperwork. Mitchell, our agent, was absolutely fantastic throughout the process. He helped us find our perfect home - right from the first viewing to getting the keys, everything was management in timely and professional manner! We were on a strict timeline as we needed to move in within 4 days and Mitchell was able to get all paperwork in order and kept us informed throughout the process. Highly recommend this agency!

Dhanashri · 24 August 2022

★★★★★ 5/5

Trustpilot

I recommend reaching out to Mitchell…

I recommend reaching out to Mitchell Max if you're looking to rent a flat in Central London, his services are great. He's knowledgeable and understands what you're looking for. I appreciate and trust his recommendations, he goes the extra mile to find the perfect place for you. On the Property Management side, Danielle Longmuir is very professional and reliable and she managed all my requests in a timely manner.

Cristina · 4 August 2023

★★★★★ 5/5

Google

Libert was very helpful and knowledgeable on our viewings. If I could give 6 stars, I would! Frank Harris HIGHLY RECOMMEND

Eron · 5 September 2025