Frank Harris and Co London reviews

★★★★★ 5/5

Google

We lived in Barbican for the past three years, and we had the best experience with Frank Harris & Co. First of all, thanks to Charlotte, who helped us find a great flat, she helped us with all the paperwork. She has been honest with us during the whole process, and we know when we come back, she is on top of our contact list. And big thanks to Jay, who has been a great support during our tenancy, and especially after we left when we couldn't go through the check out ourselves; Jay has been there for us, always keeping us updated and helping to sort out problems of any matter. Absolute hero. We had regular/bad luck using other agencies in the past, but Frank Harris & Co is the top player in the game. I wouldn't consider using anyone else after this experience. Call them, speak with them, and you will be happy!PositiveResponsiveness, Professionalism

Lukas · 24 August 2021

★★★★★ 5/5

Google

My experience with Frank Harris & Co. Was brilliant. Particularly Charlotte was instrumental in helping me find my new home. I saw and ad for a flat that I really liked the look of and after enquiring over phone - Charlotte managed to arrange a viewing that same day, and within 5 month we had all the paperwork sorted, and I was ready to move in. Charlotte was a great help, as the process was so quick and there were a lot of papers and references that needed to be processed in a short amount of time. She answered all the questions I had and continuously updated me on the next steps. I'm really pleased with the service Charlotte and the agency provided and I could not be happier in my new home.

Signe · 24 August 2021

★★★★★ 5/5

Google

Mark Hillary was instrumental in getting the transaction over the line. His relationship with his vendor kept a nervy party on board and allowed the buyer to exchange and complete despite a few hiccups along the way. Thank you.

James · 4 November 2024

★★★★★ 5/5

Trustpilot

I recently had a great experience with…

I recently had a great experience with the Frank Harris Barbican office. I worked with agent Jasmine who kept me up to date with properties coming on the market and even took the time to to show me around the Barbican. I highly recommend.

Doug · 19 February 2026

★★★★★ 4/5

Google

Shuheda is absolutely amazing! She’s professional, kind, and genuinely cares about her clients and her work. She made everything so easy and stress-free, always keeping me updated and going the extra mile to help. Couldn’t even recommend her. I’d 100% recommend her.

Fiza · 16 October 2025

★★★★★ 5/5

Google

Charlotte Rule was incredibly helpful and went above and beyond her role - I was panicking I had left the oven on and went on holiday so couldn’t check myself, and she very kindly went to the flat to check and put my mind at ease. Thank you Charlotte! *** Jay Smith has been very helpful at handling any issues we have with our rented flat, leading to a quick resolution.

Lizzie · 24 August 2022

★★★★★ 5/5

Trustpilot

I recently moved into my flat

I recently moved into my flat. A couple of days after moving in, I encountered some issues with the flat and contacted my agent, Salv. Thankfully, for his prompt support and responses, contractors were contacted, and the issues were resolved hassle-free.

Rami · 26 February 2026

★★★★★ 4/5

Trustpilot

Fixing a leak…

Anja and the team did a great job dealing with the aftermath of a flood caused by a leak from a split central heating pipe. They communicated well with our tenants and despite being on holiday on the other side of the world got everything back under control. Great job!

Richard · 17 March 2024

★★★★★ 5/5

Google

I want to thank Libert and Mitchell for going above and beyond in helping me find and secure the perfect home. Everyone in the office is so helpful and responsive, and I cannot recommend them enough.

Joanne · 10 November 2024

★★★★★ 5/5

Google

Jasmine is a wonderful real estate agent. I’m very happy with the communication, information she provided, punctuality. Even though we didn’t end up applying for the apartment that we saw, I recommend Jasmine and the Frank Harris agency.

Nikita · 8 October 2024

★★★★★ 5/5

Google

Charlotte at Frank Harris was the agent handling my tenancy deal. I couldn’t ask for a more professional and friendly service. Everything was fast, easy and Charlotte was extremely helpful when I needed some guidance. I have a long experience with letting agencies and Frank Harris is by far the best I have had. I recommend Frank Harris if you are looking for a responsive and reliable team who care about their customers.PositiveResponsiveness, Quality, Professionalism, Value

Salomé · 24 August 2021

★★★★★ 5/5

Google

Thanks to Charlotte @ Frank Harris who has been absolutely superb in helping me find a flat and going through all the procedures involved. Working with her has been great and I would definitely recommend Frank Harris to people looking for flats in this area. I would specifically like to point out the following: 1. Responsive --- From scheduling the viewing, to answering all my questions, sending out paperwork, Charlotte has been extremely responsive. I did not have to chase up after sending out queries. 2. Knowledge about the property --- She knew the property quite well and went above and beyond in explaining the facilities available to residents at the Barbican estate, not just the flat. 3. Paperwork --- The entire process was very transparent and there were no surprises in the contract. Charlotte effectively communicated between the landlord and me and made sure all our concerns were addressed. 4. Checking in --- It was very helpful to have someone from Frank Harris during check-in. They carried out a detailed inventory of the flat, meticulously taking photos and notes. No part of the process was rushed! I hope to work with them in the future as well and wish them all the best. Thank you!

Sameer · 24 August 2020

★★★★★ 5/5

Google

The best agency in London, I’ve got to say! Everyone in the office was helpful with helping me look for the place I was looking for. Jasmine was absolutely sensational and made the whole experience enjoyable!

Ishy · 21 October 2024

★★★★★ 5/5

Google

Had a viewing with Jasmine and her knowledge of the local area and Barbican was impressive. She had a very confident and professional approach and she was lovely. Thankyou Jasmine, I would definitely recommend her.

Mia · 16 November 2025

★★★★★ 5/5

Google

I recently bought my flat from Frank Harris. I dealt with Mark Hillary who was great and made the whole process easy and stress free. I would thoroughly recommend him and his team.

Sholto · 3 December 2024

★★★★★ 5/5

Google

Jasmine was amazing throughout the entire process. She was friendly, helpful, and ensured everything went smoothly from the viewing to the move-in day. It made the whole experience stress-free. Highly recommend her for a great letting experience!

Mariam · 1 October 2024

★★★★★ 5/5

Trustpilot

Great Service

Luke has been brilliant at providing property management services and advice to me throughout when managing my rental property. Thanks Luke!

HHC · 7 May 2025

★★★★★ 5/5

Google

Kevin has been an exceptional property agent and helped us secure our lovely new flat. It's a pleasure to work with him throughout our rental process. He is very responsive and friendly. He answered to my question in a timely manner. Thank you Kevin for all your hard work and assistance!

Maggie · 10 January 2024

★★★★★ 5/5

Google

I had a really excellent experience working with Shams at Frank Harris during my flat search in London. From the very first viewing, they were attentive, knowledgeable, and genuinely invested in helping me find the right place, rather than …

Lucrezia · 16 February 2026

★★★★★ 5/5

Google

We were moving to London from abroad and we came across Frank Harris & Co Barbican agents. Kevin was wonderful since day one and really responsive. He found us the perfect house in record time!! We had some issues during the process and Kevin and Mitchell were extremely supportive and helpful. We would definitely recommend working with them and will choose them again in the future! Thanks.

Paula · 24 August 2022

★★★★★ 1/5

Google

Initially before moving Frank Harris were great but once we were tenants they were awful. At the end of the contract after having so many issues unsorted they told us it was our fault for not contacting the property ombudsman over the issues and for “giving them the benefit of the doubt” rather than them holding any accountability. Any issue was ignored and when they would inspect the property a different agent would take pictures and that would be the end of it, never passed on or held on any record. Constantly being blamed for any issue, we raised everything with them by email/photos but when it came to check out all of our previous issues even from the very start of the tenancy were blamed on us. When we moved in there were cupboards full of the previous tenants belongings including mouldy curtains. The ones hung up were stained with brown marks all over, which they said the landlord wouldn’t replace however they tried to charge us for the same issue at the end of tenancy. The toilet looked like a dive bar urinal and the property had rotten doors, dirty walls and heavily stained carpet, all of which they tried to add charges for. We had a mould problem for our entire tenancy across multiple rooms, including an entire door frame from the start of the 2 year tenancy and when they did a 10 minute inspection we were blamed for the mould by us having our curtains and windows closed for the duration of the 10 minute inspection despite an independent contractor putting the mould issue down to a leak in the ceiling which they were only interested in as new tenants were shocked by it on viewings. Every time we contacted them they’d just ask for photos so we’d end up sending every agent the same photos which is utterly mindless. They also took months after the tenancy ending to give us confirmation of deductions, let alone actually getting the deposit back after us having to contact them repeatedly, by the end of dealing with Frank Harris we were happy with the reductions just to be rid of them as they were so rude.

Carla · 26 November 2025

★★★★★ 5/5

Google

Rob of Frank Harris' Barbican was incredibly helpful throughout our rental process, from finding properties for us to view, into the offer process, and through referencing and signing. Rob always replied to any queries we had incredibly quickly, and I think an important point to note is that Rob was always very friendly, and never pushy, he made sure to only contact us when he had properties that fit the space requirements we had, which we really appreciated.

N · 24 August 2020

★★★★★ 5/5

Trustpilot

Property management

I have recently experienced issues with my kitchen appliances and was put in touch with Ted from the property management team. He was notably positive, helpful and understanding. He got in touch straight away and provided clear instructions as well as immediate assistance. Makes a massive difference being able to rely on someone for help when needed.

Grace · 26 August 2025

★★★★★ 5/5

Google

Jasmine was absolutely amazing! Very quick and efficient in helping me and went above and beyond. I'd highly recommend reaching out to Frank Harris and Co. if you are looking for a place to live.

Hussein · 22 September 2024