Trusted Agent profile · London

Frank Harris and Co London reviews

★★★★★ Excellent

624 reviews across 2 platforms

87 Long Lane, London, EC1A 9ET

Frank Harris and Co's office in London, at 87 Long Lane, is rated 4.7 out of 5 across 624 reviews on two platforms, including 416 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

416

Reviews on Google

This office

Trustpilot logo

208

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I called in to enquire on a for sale property in the Barbican and Tara was very polite and informative on the phone. Would highly recommend. Excellent service.

Neelam · 16 October 2025

5/5

Google

I was very happy with the service provided by Frank Harris. Mitchell listened to our requirements and with his knowledge of the area found a number of properties matching those requirements. Mitchell was professional, friendly and good to deal with throughout the process.

Paul · 27 November 2023

Agent replied · 23 August 2024

Dear Paul, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jasmine is fabulous and was such a huge help during our move! All of FH's agents are extremely informed, and we are so happy with their services.

Grayce · 22 September 2024

Agent replied · 22 October 2024

Dear Grayce, Thank you for leaving a wonderful 5 star Google review for Jasmine . Kind regards, Sarah

5/5

Google

Great experience - our agent Shams gave us a delightful tour of the Barbican Estate and a great flat. Very well spoken, excellent manners and was very patient with me despite my old age. Clearly has a lot of knowledge of the local area which was helpful in figuring out how suitable the area and home was for my family and I. Would definitely recommend for anyone looking for a professional service.

Peter · 16 November 2025

5/5

Trustpilot

Polite and helpful

Cara generated and sent the things I requested. Very polite and helpful.

ARCADIA · 29 June 2026

Agent replied · 24 September 2026

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asha

5/5

Google

Excellent team sorting everything and my contact Chris Dowds is exceptional and nothing is too much trouble . Highly recommended .

Calli · 15 December 2024

Agent replied · 22 December 2024

Dear Calli, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah

5/5

Google

Shuheda was my lettings agent. She was very professional and personable, taking me to a couple of properties in the area. Highly recommend her and her expertise.

Kareem · 16 October 2025

5/5

Google

Charlotte was an excellent realtor who listened carefully to my requirement and persisted until we found something. My life was unexpectedly turned upside down when I moved back to London, and having Charlotte as a voice of reason made the whole process a lot more manageable.

Michael · 24 August 2023

Agent replied · 23 August 2024

Dear Michael, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlotte, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience renting from the team here, especially Mitchell who’s a really communicative, friendly, efficient and straightforward agent. I appreciated having a consistent and approachable contact who I could rely on with contractual questions and anything else that arose along the way. Many thanks!

Hector · 24 August 2023

Agent replied · 23 August 2024

Dear Hector, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

[TO AVOID URGENTLY // THEFT ] If I could put 0 stars, I would. After leaving our apartment, the landlord just refuses to send our deposit back. Every claims the landlord raises is only wear and tear. My former roommate and I have every proofs. During our stay, my roommate and I claimed multiple times to Frank Harris that the apartment was not in proper condition and the landlord refused to fix it. We lived in unbearable condition (hob not working, air ventilation not working ...) Now, the landlord wants to use our deposit to fix it. The agency team refuses to help us and doesn't want to hear anything at all. They are not supportive at all and just play blind despite multiple mails and proofs we sent to claim our deposit - our money - back. Now we are filling every possible forms to take it to the court as they are just stealing our money based on nothing. If I can give you some advices, avoid urgently Frank Harris!! It will cost you your money, your time and energy. Kind regards. Thanks.

Nicolas · 26 August 2025

5/5

Google

Mark was absolutely incredible from start to finish with the sales process. Knows exactly what he’s talking about and made the process as smooth as possible. I would recommend him to anyone.

Francesca · 26 August 2025

1/5

Google

On June we viewed a flat marketed by Frank Harris for rent and subsequently made an offer which was accepted. We were informed shortly before signing that the supposed landlord was in fact a council tenant and had no right to let the property. This late disclosure caused us considerable inconvenience, as we had already given notice on our current flat and had to urgently secure alternative accommodation. I find it incredible that they would promote and even send a tenancy agreement for a property before confirming if the supposed landlord is in fact who he/she say they are.

Alfonso · 19 August 2025

5/5

Trustpilot

Really helpful team

Really friendly and helpful team. Used them twice now for finding places around London Bridge/barbican area. Great knowledge of the area and the entire process was super smooth.

Samuel · 19 February 2026

Agent replied · 2 June 2026

Dear Samuel, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha

5/5

Google

I have been renting in London for 20 years and Charlotte is without question the best lettings consultant I've dealt with in that time. The whole process was smooth: from the viewing to finalising our contract. Charlotte was helpful, personable and always quick to respond to emails and calls. I can't recommend Frank Harris more highly.

Helena · 24 August 2022

Agent replied · 23 August 2024

Dear Helena, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

They have been showing me flats to buy

They have been showing me flats to buy. Extremely professional and with the best selection of Barbican properties. Special mention goes to Mark Hillary, who is quite possibly the most prepared and knowledgeable agent I’ve ever worked with. Having bought and sold many properties over the years, I can confidently say his expertise and professionalism stand out. Highly recommended.

Alessandro · 11 April 2025

Agent replied · 25 August 2025

Dear Alessandro, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka

5/5

Google

Jamie Charlton was extremely helpful in my hunt for the perfect flat in The Barbican. Not only did he suggest all sorts of options I hadn’t thought of, he also actively searched out potential vendors of the specific type I was looking for. He always gave me plenty of time to look around and was able to answer all my detailed questionsPositiveResponsiveness, Professionalism

J · 24 August 2021

Agent replied · 23 August 2024

Dear J M, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Jay Smith has been the manager dealing with us as tenants for the last couple of years. It has been good to have him as he is quite proactive and responsive. So far, Frank Harris have been nice and professional agents that I will trust again in the future if needed to rent another property. Thank you for your work and dedication. C.

C · 24 August 2021

Agent replied · 23 August 2024

Dear C SC, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Excellent

Danielle and the team have been absolutely fantastic at managing the property. Even when I was selling the property they went above and beyond ensuring repairs needed were done despite actually not being my letting agent.

George · 14 March 2024

Agent replied · 13 June 2024

Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Tina and the team at Frank Harris were great to work with when selling our flat. First class communication and pro active in getting us the best buyer. Would highly recommend them especially for their knowledge of the city of london market.

Andrew · 28 October 2023

Agent replied · 23 August 2024

Dear Andrew, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The properties on offer are excellent, and the staff are diligent, conscientious and responsive. From the first inquiry Jamie was enthusiastic and willing to go the extra mile. He arranged multiple viewings to accommodate different people viewing the property, and after I placed an offer was keen to ensure that there was a line of communication between me and the seller.PositiveResponsiveness, Professionalism

Sam · 24 August 2021

Agent replied · 23 August 2024

Dear Sam. Thank you for taking the time to leave a review regarding your experience with Jamie in our Barbican office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Fantastic service from Frank Harris with selling my Clerkenwell apartment plus securing new apartment in Barbican - thank you Tina!

Alexandra · 26 November 2024

Agent replied · 10 December 2024

Dear Alexandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I have to give a huge shoutout to Mitchell. He was beyond helpful in finding properties, sorting viewings (around our hectic schedule), and proposing advantageous offer terms. Brownie points for being a genuine, personable and friendly guy.

Ben · 26 January 2024

Agent replied · 23 August 2024

Dear Ben, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Shams is a great realtor! He was knowledgable, friendly and very professional. I look forward to viewing future properties with him.

Salma · 16 November 2025

5/5

Trustpilot

Jasmine found us our dream flat in 3…

Jasmine found us our dream flat in 3 days. It was a perfect and seamless experience. She was extremely efficient, knowledgeable and professional. Would definitely recommend.

James · 20 February 2026

Agent replied · 2 June 2026

Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Frank Harris and Co's Google reviews

Questions about Frank Harris and Co London

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.

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