Trusted Agent profile · London
★★★★★
625 reviews across 2 platforms
87 Long Lane, London, EC1A 9ET
Frank Harris and Co's office in London, at 87 Long Lane, is rated 4.7 out of 5 across 625 reviews on two platforms, including 416 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReagan Walters was very helpful throughout the process of finding a property. He is kind and professional. I highly recommend Reagan to anyone looking for excellent service in the property market.
Dear Grace, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleExcellent experience overall. Renting in London can be a bit of a nightmare, but Charlotte was helpful, efficient and flexible throughout the process. Going through the rental process was super straightforward and clear - I felt comfortable, my many questions were answered quickly and I'm very happy with the final result - would recommend!
Dear Hugo,We really appreciate you taking the time to leave such lovely comments about Charlotte. They will be so pleased to read your 5 star review. Please do not hesitate to contact the City team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOur experience in getting our flat has…
Our experience in getting our flat has been a very smooth process, especially as it’s our first time renting, Salvator’s communication made the process very simple!
Dear Lucy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleVery happy with my experience with Frank Harris. Charlotte was incredibly helpful at finding us flats within our criteria and quickly arranging viewings. She was very knowledgeable about the properties she showed us and the surrounding areas. The process from choosing a property to signing the tenancy agreement was very smooth, and any questions I had were quickly answered. Fantastic Estate Agents, thoroughly recommend to looking at moving to the area.PositiveResponsiveness, Professionalism
Dear Josh. Thank you for sharing your kind words about Charlotte. Your comments are much appreciated by the Barbican, City and Clerkenwell team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotTerrible estate agents - property purchase
I purchased a property that was advertised by Frank Harris Southbank & Waterloo in 2023. The agents were deeply unhelpful and often resorted to ultimatums when speaking on the phone. My solicitors and I were multiple times accused of being purposely slow during the process when it was the seller's solicitors who hadn't provided the correct documents. Extremely poor experience.
Dear Annie, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Priyanka, Customer Relations
1/5
GoogleI recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement. Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate the paint smell, they still insisted I vacate the flat and continue paying rent during that period. This experience has been beyond frustrating, and I would caution anyone considering using this agency.
Dear Omar, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah
1/5
TrustpilotA Terrible Experience!
I recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch, has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement.Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate paint smell, they still insisted I vacate the flat and continue paying rent during that period.This experience has been beyond frustrating, and I would caution anyone considering using this agency.
Dear Omar I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations
5/5
GoogleLibert was fantastic in helping us with our property search. I’ve never had an agent so caring and knowledgeable in my life. Thanks Libert and Frank Harris team, I’m excited to move in!
5/5
GoogleReagan was super helpful and very efficient with helping me find a flat. Really kind and has left me with a great impression on the company!
Dear Lucas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
TrustpilotGreat experience with Christopher Dowds
Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.
Dear Richie, We really appreciate you taking the time to leave such lovely comments about Chris. He will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKevin Ilunga
I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.
Dear Dima, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleChris, Raluca, and Charlotte were all very helpful in finding amazing tenants! They are super efficent, thorough and kind when working with. I would like to recommend anyone looking to either rent or lease property in London!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleKevin has been an exceptional property agent and helped us secure our lovely new flat. It's a pleasure to work with him throughout our rental process. He is very responsive and friendly. He answered to my question in a timely manner. Thank you Kevin for all your hard work and assistance!
Dear Qui, We really appreciate you taking the time to leave such lovely comments about Kevin. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWorked with Mitchell while searching for long-term tenancy - seamless and professional experience. His expertise and dedication made the renting process stress-free. Excellent communication, very good options (esp given the shrinking pre-Christmas market), knowledge and perfect planning to fit my schedule. Highly recommend for a smooth process.
Dear Julia, Thank you for taking the time to leave a wonderful 5 star Google review. Mitchell will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing service! Raluca was very attentive to all our requests and helped us to find the best place to rent. The communication was very smooth, probably the best experience I have ever had with estate agents. Highly recommend!
Dear Anastasiia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotGreat service
Mitchell was super friendly and explained the renting process thoroughly. He was also available for last minute viewings and was always polite and friendly. Would definitely recommend!
Dear Freya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
TrustpilotI want to thank Chris Dowds and all his…
I want to thank Chris Dowds and all his team at Frank Harris City Branch for all their hard work for me over the last few years. It’s been a very special relationship and they’ve done a remarkable job for me looking after my portfolio of rental properties. Thanks guys!
Dear Tom, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLibert is patient, helpful and sincerely interested in our finding the right apartment for us. He really took the time and listened to our thoughts and needs. It was much appreciated!
5/5
GoogleVery pleasant experience with Frank Harris. Charlotte was immensely helpful in my flat hunting. She cleared up any concerns I had about the process, and as this is my first time looking for a flat, this made me feel reallly comfortable! Charlotte really understands what you are looking for and does her best to make sure you find it :)
Dear Semhar, It’s great to hear that you have had a brilliant experience with Charlotte. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLibert was fantastic in helping me with my property search. He was really patient and helpful. True professional and definitely worth the time I spent.
Dear Tev, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleCharlotte has been helping with our search for a new rental and has been very helpful and professional. She knows the market very well and is attentive to our very specific requirements. I would highly recommend working with her.
Dear Josie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Barbican and City office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleCharlotte Rule was very helpful when I was trying to find an apartment to rent in London at a time when the market was very competitive. She listened to all of my needs and identified the perfect opportunity for me. Highly recommend to anyone in the same situation.
Dear Brian, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina has been agent on two flats that I have purchased in the Barbican. She is incredibly knowledgeable about the Barbican and has huge drive to getting the deal done for both seller and buyer.
Dear Gary, Thank you for taking the time to leave a lovely review regarding Tina. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJasmine was so helpful in setting up our tenancy at the Barbican. Super attentive, responded quickly and always contactable - thanks so much!
Dear james, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Harris and Co's London office has 625 reviews across two platforms: 416 on Google, 209 on Trustpilot (across the whole business).
Frank Harris and Co London is rated 4.7 out of 5 across all 625 reviews, and 4.9 out of 5 on Google from 416 reviews.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
Frank Harris and Co London, 87 Long Lane, London, EC1A 9ET.
