Frank Harris and Co London reviews

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend based on our ~12-month tenancy managed by Frank Harris & Co. In the first weeks we had a toilet leak and a ceiling electrical fault that took roughly a month to resolve. This was followed by a mouse infestation (we later found a pre-existing trap hidden under the kitchen units) and, in November, an overheating/burnt fuse on the boiler that posed a fire risk. Mould reported in February was still unresolved when we moved out in July, almost 5 months later. Contractors missed appointments, and updates only came after persistent chasing on our part. We have had multiple property managers with no visible hand offs taking place when people overseeing our case were on annual leave - leading to further delays in resolving issues.

MS · 18 August 2026

★★★★★ 5/5

Google

Just want to give a big shout out to Lottie who has gone above & beyond in helping me secure my fabulous apartment in Central London, at a very competitive price too! From my 1st phone call, to being shown around potential homes, I can honestly say that I have been very impressed by Lottie’s professionalism, patience & advice, regarding things that I hadn’t even considered. I just wanted to say thank you & that she is great asset to your company!

Karen · 26 March 2026

★★★★★ 5/5

Trustpilot

Brilliant Realtor, Zak

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 27 February 2026

★★★★★ 5/5

Trustpilot

Transparent and hardworking agents

Adam was excellent, he guided me through my first flat purchase and went above and beyond as an intermediary, particularly when dealing with difficult solicitors. I found Frank Harris to be highly professional and transparent throughout the process. Although the sale took longer than expected, Adam remained extremely responsive and kept me well informed at every stage. Thanks again for all of your efforts!!

Shen · 25 May 2026

★★★★★ 5/5

Google

I can’t recommend Lottie highly enough. She made the whole experience so much easier than I expected. From the very beginning, Lottie was friendly, approachable, and incredibly helpful. She took the time to understand exactly what I needed and was always on hand to offer advice and reassurance. Her communication was excellent throughout, I was never left wondering what was happening.

Emma · 26 March 2026

★★★★★ 5/5

Google

I cannot thank Lottie enough! She made a potentially stressful situation so much easier. She was professional from start to finish and certainly knows her stuff! I have already given Lottie's name to friends of mine who are also looking for property in London. She was a pleasure to work with and an asset to Frank Harris.

Commercial · 26 March 2026

★★★★★ 5/5

Google

Lottie Cavill was fantastic throughout the whole process. She was professional, responsive, and made everything feel straightforward and stress-free. Her knowledge of the market and attention to detail really stood out, and she kept me well informed at every stage. I’d highly recommend her to anyone looking for a reliable and supportive estate agent.

Brad · 26 March 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 24 February 2026

★★★★★ 5/5

Trustpilot

Zak has been very kind and helpful…

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 22 February 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I felt so cared for by everyone in the team at the Barbican office, from the moment I walked into the branch and was shown the flat until the return of my deposit… Special shout out to Luke, Libert and Charlotte… It is more than refreshing to believe I was dealing with people rather than the organization, Unfailingly kind and ethical. A Stellar experience…. Thanks…

Neil · 17 October 2025

★★★★★ 5/5

Trustpilot

Good service

They were dilligent in sorting out the paperwork in short notice, and our tenancy manager Rai Gega kept an eye on things to keep them moving.

Alejo · 8 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Madeleine Ashby!

I've been a tenant at a Frank Harris property for over a decade(!), so I've certainly had my fair share of experience and it must be said that not all property managers are created equal! I've recently been fortunate to be in touch with Madeleine Ashby who has been fantastic - she has been easily contactable, incredibly friendly and understanding and sorted and actioned issues within a matter of hours! She is an excellent property manager who is a credit to Frank Harris and I feel very reassured that she is my point of contact. A special mention as well to Renesa Zeka who always is a very bright light when she visits us for our property inspections.

Amanda · 25 July 2026

★★★★★ 1/5

Trustpilot

They asked u to pay “ holding deposit “…

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

Jindan · 23 July 2026

★★★★★ 5/5

Google

I had such a great experience working with Yasmin. From the very beginning, she was friendly, professional, and really easy to talk to. She kept me informed at every stage and always made time to answer my questions. Yasmin made what could have been a stressful process feel smooth and straightforward. She genuinely cared about helping me and went out of her way to make sure everything went perfectly. I’m so thankful for all her help and support, I couldn’t have asked for a better estate agent. I’d highly recommend Yasmin to anyone!

Sienna · 26 March 2026

★★★★★ 5/5

Trustpilot

Great experience with salvator

Salvator was extremely patient with my questions and worries, and helped us negotiate with the landlord and kept us updated all throughout. Overall his service and attention to detail was impeccable, especially when it comes to the viewings and updates. Would definitely recommend him!

Darren · 21 April 2026

★★★★★ 5/5

Google

I had a really positive experience with Yasmin from start to finish. Yasmin was professional, responsive, and genuinely helpful throughout the entire process of my property hunt! Yasmin made what could have been a stressful experience feel smooth and stress free. Thank you so much!

Georgia · 26 March 2026

★★★★★ 5/5

Trustpilot

Always had a great experience

Always had a great experience viewing flats with them. Jasmine Forster was particularly very attentive in showing us new a perspective flat, with great knowledge of the barbican estate. She was able to book us in for a viewing in a sought after flat with very short notice.

Mr · 19 February 2026

★★★★★ 5/5

Trustpilot

I recently had a viewing with Jasmine…

I recently had a viewing with Jasmine from Frank Harris Barbican. Her knowledge of the Barbican was very impressive. She answered all my questions and even took the time to show me around the gardens and Barbican centre. I would highly recommend Frank Harris!

Joshua · 19 February 2026

★★★★★ 5/5

Google

Took me a while to find the perfect flat!! But with the help of Yas I finally found it. We are so happy. Could not recommend Yas enough, very professional and really good at what she did. 5 stars

Misty · 26 March 2026

★★★★★ 5/5

Google

Adam Dean is the best estate agent I have come across after seeing over 30 properties in London. I have seen first hand how several agencies and estate agents will not highlight potential risks even when this could cause you financial liability in the tens of thousands or possibly bankrupt you. Adam puts his client's best interest first and helps them navigate an extremely complex market safely. I highly recommend him.

H · 16 March 2026

★★★★★ 5/5

Trustpilot

Jasmine Forster excelled!

Jasmine Forster was absolutely excellent. We told her our vision and she made it happen in less than a week. Fantastic service and communication skills. I would totally recommend her to a friend and work with her if needed in future!

Saffron · 20 February 2026

★★★★★ 5/5

Google

Really professional firm (not always the case in London!) Thanks for making our search a lot easier and big shout out to Lottie for being personable, approachable, and listening to our needs. We appreciate it!

Jared · 26 March 2026

★★★★★ 5/5

Google

Thank you Lottie for your excellent work in understanding my requirements and going above and beyond to show me amazing properties. Will forever be grateful! Look forward to working with you again in the future.

Elliott · 26 March 2026

★★★★★ 5/5

Google

Frank Harris & Co helped me find the two bed that was perfect fir my needs. Thanks to Yasmin for high-quality steps whilst engaging with myself & the landlord to make it all happen!

Cspookz · 26 March 2026