Trusted Agent profile · London

Frank Harris and Co London reviews

★★★★★ Excellent

587 reviews across 2 platforms

81 Marchmont Street, London, WC1N 1AL

Part of Frank Harris and Co, see every office.

Frank Harris and Co's office in London, at 81 Marchmont Street, is rated 4.7 out of 5 across 587 reviews on two platforms, including 376 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

376

Reviews on Google

This office

Trustpilot logo

211

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Lottie was really helpful through my process of finding a property. She was super kind and helpful! Much appreciated.

Phoebe · 26 March 2026

Agent replied · 16 April 2026

Dear Phoebe, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Yasmin has been Lovely

Alec · 11 July 2026

Agent replied · 11 October 2026

Dear Alec, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

Yasmin is very proactive, communicative and has brought significantly more viewings off my rental property than other agents

Rob · 26 March 2026

Agent replied · 16 April 2026

Dear Rob, Thank you for taking the time to leave a wonderful 5 star Google review. Yasmin will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

We have started renting our first property together through Frank Harris and every part of the journey was incredibly smooth. The agents, especially Holly, were all so friendly and highly accommodating. They kept in regular and frequent contact with us throughout the entire process, even when helping us look for properties initially. If you’re looking for a great estate agents in London you’ve found the right place! Thank you Holly and Team! - Emma & Sam

E · 26 April 2024

Agent replied · 24 August 2024

Dear E S, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

1/5

Trustpilot

Too many issues to possibly contain in…

Too many issues to possibly contain in a comment. Flat was dirty and uncleaned, despite promises. The ceiling is cracking and leaking despite 2 months of notice to the agency to repair. The flat was covered in broken glass, mould, and dust. The agency never replies to emails, changes agents every 3 days, and lead us on for months promising to fulfil their end of the contract. Avoid at all costs. A bunch of lying snakes with zero interest in doing their job. Considering forwarding complaints directly to the landlord. Frank Harris has truly given us the most nightmarish experience.

Saxpunch · 28 January 2024

Agent replied · 13 June 2024

Dear Saxpunch, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@frankharris.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Salvatore has been super helpful…

Salvatore has been super helpful through the process of understanding what we are looking for, highly recommend!

Malini · 16 March 2026

Agent replied · 1 June 2026

Dear Malini, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha

5/5

Google

Working with Seif was an absolute game-changer in my real estate journey. Seif is not just a viewing agent; they are a true maestro of the property landscape. Their unparalleled knowledge, coupled with an unwavering dedication to client satisfaction, sets them apart in the industry. From the very first viewing, it was evident Seif had an exceptional eye for detail and a genuine passion for helping clients find their dream homes. Their personalized approach, keen understanding of the market, and tireless efforts ensured that every property we explored together felt like a potential gem. Beyond the property hunt, Seif went above and beyond to streamline the entire process, making it not only efficient but enjoyable. Their professionalism, communication skills, and ability to turn challenges into opportunities truly showcase why Frank Harris & co is a leader in the real estate arena. I wholeheartedly recommend Seif. If you're looking for a viewing agent who exceeds expectations and transforms the search for your ideal home into a memorable experience, look no further. Five stars hardly do justice to the excellence embodied by Seif

Muhammad · 28 November 2023

Agent replied · 24 August 2024

Dear Muhammad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Holly was assisting me and my partner with an extremely short notice move from country side to London and she did a fantastic job! We managed to move in within 10 days of us viewing the property. The communication was smooth and on point. She explained the whole process and guided us through all of the steps. She was super efficient and at the same time very warm and understanding. We were very lucky to have her as our agent!

Jovita · 28 November 2023

Agent replied · 24 August 2024

Dear Jovita, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Yasmin was really helpful! Helped me so much with my big move to london!

Isobella · 26 March 2026

Agent replied · 16 April 2026

Dear Isobella, Thank you for taking the time to rate your service with our Bloomsbury office. Kind regards, Asma

5/5

Trustpilot

A landord's perspective

I have now been using Ian Swale and his team at Frank Harris for many years as letting agents for my properties, and I have always found them to be positive, fair, and forging good relations with tenants. They also have a great team of contractors to get any repairs fixed promptly. Danielle looks after my portfolio on a day to day basis, and she is very able in handling re-letting and seeing to tenants' needs efficiently and fairly. she is a pleasure to work with.

Mike · 1 November 2023

Agent replied · 13 June 2024

Dear Mike, Thank you for taking the time to leave a lovely review regarding Ian and Danielle. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Lottie went above and beyond during my property search and was so helpful!

Heather · 26 March 2026

Agent replied · 16 April 2026

Dear heather, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

1/5

Trustpilot

DESPITE CLAIMING TO BE A RICS REGULATED…

DESPITE CLAIMING TO BE A RICS REGULATED FIRM IT IS VERY DIFFICULT TO FIND ANY HARD FACTUAL EVIDENCE TO SUPPORT THIS CLAIM APART FROM A SINGLE DIRECTOR OUT OF MANY BEING AN RICS MEMBER. VERY POOR AT BASIC COMPETENCES AND SUBMITTED LANDLORDS EVIDENCE A DAY AFTER CLOSING DEADLINE YET EXPECTED CLIENTS TO ACCEPT THIS AS AN ACCEPTABLE PERFORMANCE SO CAVEAT EMPTOR AND THERE ARE OTHER RICS REGULATED AGENTS OUT THERE

Charles · 8 January 2026

Agent replied · 1 June 2026

Dear Charles, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asha, Customer Relations

5/5

Google

I worked with Jamie and the team on selling our Bloomsbury flat. The transaction involved leasehold extension and a number of parties in a long chain. It's fair to say there were a few stressful days on the way but Frank Harris communicated well with everyone and went the extra mile to get everything over the line. Thanks Frank Harris Bloomsbury office!

Philip · 1 October 2024

Agent replied · 22 October 2024

Dear Philip, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Mr Seif Kiddi is one of the most professional, knowledgeable, and courteous Estate Agents. He was at hand at any time we wanted any specific information from him. Seif made the viewing and purchasing process much easier for a first-time buyer. My family and I wish Seif the brightest and most beneficial future in the Estate Agency Industry.

Hafid · 20 November 2024

Agent replied · 11 December 2024

Dear Hafid, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Yasmin Jackson at Frank Harris has been an absolute pleasure to deal with. She makes everything feel straightforward and stress-free, which I really appreciate. She’s incredibly personable and easy to talk to, so I never hesitate to pick up the phone or message her with any questions. It’s such a relief having someone so approachable and efficient handling things, highly recommend!

DANI · 26 March 2026

Agent replied · 16 April 2026

Dear Dani, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Yasmin was very helpful and it was a pleasure working with her!

Yasmine · 26 March 2026

Agent replied · 16 April 2026

Dear Yasmine, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

George was great, he showed me around places I'd found online and also suggested lots of others he thought may like. He always followed up with a phonecall to get feedback and valued finding me the right place, rather trying to rent me something where I wouldn't be happy. Great guy & good asset to the team!

Keely · 27 November 2024

Agent replied · 11 December 2024

Dear Keely, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Google

I have recently had a great experience with Lottie Cavill while searching for a rental property. From the initial phone call she was very helpful, giving me great insight into the current market and also with the Renters Right Bill. She was friendly, attentive and listened to my requirements. I would highly recommend for anyone searching in the area.

Matthew · 26 March 2026

Agent replied · 16 April 2026

Dear Matthew, Thank you for your kind comments regarding Lottie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

1/5

Trustpilot

Don't care about the local community

They've an erected a Let By sign in my garden. We are not moving. All my neighbours and visitors keep asking if we are moving. It's upsetting my children. Rang politely and they promised to take it down four days ago. Nothing. Director was rude and mansplaining today. Really unimpressed by these cowboys who care nothing for the community they are operating in. If anyone needs some firewood let me know...

Claire · 19 March 2024

Agent replied · 13 June 2024

Dear Claire, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@frankharris.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team

5/5

Google

I’m so so appreciate @Romario! I can’t believe I’m so foolish just forgot my keys in home and lock myself outside at 5pm Saturday! I ran to Frank Harris, thanks god @Romario was here! He helped me to reach out others to get the key even my apartment is not under him. He is so responsible and kind! Frank Harris is a really good agency! I did this silly things twice! Frank Harris helped me twice! I swear I will be more careful 😂 to make sure Frank Harris ‘s manager can able to have a lovely weekend and get off earlier! Thanks so much for @Romario’s help again!

Livia · 25 August 2023

Agent replied · 24 August 2024

Dear Livia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

George T. especially, and his team were fantastic, efficient and professional arranging every aspect of a rental property for my son, Leo, to a successful completion. Time was a big factor in this transaction and George was brilliant !!! in dealing with my case efficiently and professionally every step of the way. We have a lot to thank him for. Frank Harris & Co have a great and valuable team member which we hope will have a very successful future. Me and my son would recommend George T as he has a warm friendly personality. Thankyou George T

E · 25 August 2023

Agent replied · 24 August 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was incredibly impressed by a recent flat viewing with Phoevos and Kellan, who were undeniably professional, knowledgeable and patient as I thoroughly examined the flat and asked a multitude of questions. Both were equally friendly and made me feel comfortable, especially for someone like me who is new to the London area. The follow ups before the flat viewing were organised and made me feel confident in their abilities (I have been stood up at flat viewings before). Overall, it was a lovely experience I would highly recommend this company!

Avi · 25 August 2023

Agent replied · 24 August 2024

Dear Avi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had the pleasure of working with Afzal, a professional estate agent from Frank Harris, during our search for the perfect home. Afzal's exceptional efficiency and communication skills, combined with his friendly and courteous manner, made it easy for us to understand the intricacies of the rental process. With his help, we found the ideal home quickly and are extremely satisfied with his service. We would like to extend our sincerest thanks to him and the entire team at Frank Harris for their trust and support. If you are looking for a professional and friendly estate agency, we highly recommend Frank Harris and offer our heartfelt thanks to Afzal for his outstanding service!

Uji · 25 August 2023

Agent replied · 24 August 2024

Dear Uji, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had the pleasure of working with Kellen to find myself a new home. Kellen was knowledgeable, professional, and responsive throughout the entire process. He took the time to understand my needs and preferences, and worked tirelessly to find properties that met my criteria. Kellen was always available to answer my questions and provide guidance, and he made the entire process of fining a home to rent feel smooth and stress-free. His expertise and attention to detail were invaluable, and I felt confident that I was in good hands every step of the way. I would highly recommend Kellen to anyone looking for a skilled and reliable real estate agent. He is a true professional, and I would not hesitate to work with him again in the future. Thank you, Kellen, for all of your hard work and dedication!

Jordan · 25 August 2023

Agent replied · 24 August 2024

Dear Jordan, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kellen, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Questions about Frank Harris and Co London

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Gold.

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