Frank Harris and Co London reviews

★★★★★ 5/5

Google

We have been searching for a flat through Frank Harris at 81 Marchmont Street, London. Whenever there is a new instruction, Lucy Murdoch will let us know immediately. Sometimes we did several viewings for one property, but we still didn't want it. Lucy is always extremely patient, friendly and helpful and has never pushed us to buy a property. Rather, she gave us her professional opinion about each flat, showing great knowledge regarding properties in Bloomsbury. Thank you so much, Lucy and your manager George as well. Your service is highly recommended without any hesitation.

Joan · 25 August 2023

★★★★★ 5/5

Trustpilot

Great estate agent for rental properties in the Barbican, London.

I have dealt with Mitchell Max at the Frank Harris branch in Long Lane, London now on three different occasions whilst organising renting apartments within the Barbican estate. Each time I have been 110% impressed by his expert understanding of the process, educated, passion for and knowledge of the area and his friendly but professional demeanour.Mitchell has great communication skills and kept me informed of all the updates I needed along the way, liaising regularly with either myself or my partner.I would thoroughly recommend seeking him out if you are looking to be either a landlord or a renter within the EC2Y postcode but especially if you are interested in the Barbican!

Helen · 9 August 2023

★★★★★ 1/5

Trustpilot

Disrespectful

I live in a development that doesn't allow boards on the outside of the building and also has a wooden facade. In all my time living in the development of 19 years no agent/company has put a board on the facade. What makes it worse is that it has wooden panelling and the board goes straight through it and has now damaged it. After multiple calls and promises of the board being removed nearly 2 weeks later it still is attached to the outside. Clearly the company has no respect for the owners in the building or the building itself.

Alex · 11 September 2025

★★★★★ 5/5

Google

Lottie was so great over the phone and so helpful!

Milly · 26 March 2026

★★★★★ 5/5

Google

Lottie was lovely to work with, friendly, helpful, and professional throughout.

Ollie · 26 March 2026

★★★★★ 5/5

Trustpilot

We had a great experience with the Team…

We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!

Peter · 12 February 2026

★★★★★ 1/5

Trustpilot

I would NEVER RECOMMEND this agency to…

I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three-bedroom apartment after 4 months of searching. We closed a deal, we paid rent and security deposit and signed a tenancy agreement a month before the move-in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move-in date and prepared everything needed. Five days before move-in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days, the problem grew bigger and bigger. From “Don’t worry, it is not a big deal” it turned to “We can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.

Mariya · 2 June 2023

★★★★★ 5/5

Trustpilot

Salvador was very professional and…

Salvador was very professional and helpful. Thank you

Federico · 20 March 2026

★★★★★ 5/5

Google

Yasmin was amazing throughout the process !

Daniel · 26 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Seif, and I can confidently say that my experience was exceptional from start to finish. From our very first interaction, Seif was nothing short of professional, knowledgeable, and incredibly well-mannered. He truly went above and beyond to ensure that every aspect of the process was smooth and stress-free.

Hassan · 1 October 2024

★★★★★ 5/5

Trustpilot

Nicole and Salvator at Frank Harris…

Nicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.

Lilli · 9 January 2026

★★★★★ 5/5

Trustpilot

Salvator was helpful to find rent flat…

Salvator was helpful to find rent flat in central london

TN · 19 February 2026

★★★★★ 5/5

Trustpilot

Excellent service

I've had a great experience with this agency. Madeleine, my property manager, responds quickly and has solved every problem I've brought to her. Jaydn, who helped me through the rental process, was incredibly diligent and thorough, ensuring I understood each step. Both team members are professional and committed to providing excellent service. Highly recommended!

Helena · 12 October 2026

★★★★★ 5/5

Google

Holly was excellent!! my partner and I are moving at the end of this month, and the reference process was a pain (getting guarantors etc all totally my fault) holly was so helpful throughout the entire process and made it far less stressful than it would have been. Very confident going into a tenancy with Frank Harris

Lily · 25 June 2024

★★★★★ 5/5

Google

Best estate agent in london!!! The lettings team had great advice, knowledge and service. 10 10 would recommend. Kellan came round to value my home home, he was insightful and delightful. Alex the manger was amazing help through out with great market advise. Afzal let my property out quickly and made lightwork of the process. And Francesca was very knowledgeable with any questions I had, and always with a friendly smile.

G-H · 25 August 2023

★★★★★ 5/5

Google

Francesca was extremely helpful and was amazing in addressing all of our concerns throughout the process. She really make us feel as if all our needs were being taking into consideration in regards to each and every property we looked into. I could not recommend Francesca and Frank Harris more.

Adela · 16 October 2024

★★★★★ 5/5

Google

I’ve had an amazing experience with Lottie. From the very first viewing to moving in, everything was handled professionally and efficiently. The team were always friendly, quick to respond to any questions, and made the whole process completely stress-free. I’d highly recommend Lottie to anyone looking to rent!

Charlie · 9 November 2025

★★★★★ 5/5

Google

Bujar Ferizi is extremely professional. He efficiently arranged six potential properties that met my requirements in just one day. His knowledge of the area is impressive, and his professionalism left a strong impression on me. Although I have not yet signed a lease, Bujar is the best agent I have encountered so far.

Hugh · 25 July 2024

★★★★★ 5/5

Google

After looking at the enticing offerings in its window many times, I finally had occasion to use the services of Frank Harris's office on Marchmont Street. Lucy has been tremendously helpful. Not only in finding and showing a really good range of properties tailored to my personal criteria, but also in educating me about the market and other nitty-gritty matters regarding freeholds, lease renewals etc. Lucy is sharp, energetic, super well-informed, and a great communicator. Five stars was an easy choice!PositiveResponsiveness, Professionalism

Sylvia · 25 August 2022

★★★★★ 5/5

Google

Louis was very professional, friendly and punctual during our scheduled viewing. He demonstrated great knowledge of the property itself, along with the building and educating me about the nearby neighbourhood. Even before listings had hit the market, Louis would reach out to me to let me know about potential listings that fit my criteria. Having relocated from Australia, I received the best help I could possibly get. I would highly recommend Louis in helping anyone find a suitable place to call home. Thank you for all your help!

Edward · 25 August 2022

★★★★★ 5/5

Google

To be honest, I have never expect myself to encounter a local tenancy company this kind and professional for my first renting experience in London. They are really nice and the service is always good and timely. Especially Rebekah Hunter, the Senior Property Manager. She helped me a lot during the tenancy, including all the payment records and house maintenance issues. Also, a huge thank to Alex who helped me pay the rent and contact his colleagues to help my accommodation problems.

WHY · 25 August 2022

★★★★★ 5/5

Google

I have just completed the purchase of a flat for whom Frank Harris were the vendor's agents. I dealt with William Gladstone New and he could not have been more helpful. As I had had a bad previous experience in purchasing a flat, I was very keen to exchange and complete as soon as possible and he did everything possible to facilitate this, acting as a go-between between all involved and helping to achieve a happy conclusion. I would highly recommend him and his company, Penny Jarvis

Penny · 25 August 2022

★★★★★ 5/5

Google

George was great at helping me explore options and consider properties remotely from the US. We ultimately went in a different direction due to work-related needs, but he was very helpful, knowledgeable, and responsive - especially considering the time difference between the US and UK. Thanks.

JAMAL · 13 November 2024

★★★★★ 5/5

Trustpilot

I recommend reaching out to Mitchell…

I recommend reaching out to Mitchell Max if you're looking to rent a flat in Central London, his services are great. He's knowledgeable and understands what you're looking for. I appreciate and trust his recommendations, he goes the extra mile to find the perfect place for you. On the Property Management side, Danielle Longmuir is very professional and reliable and she managed all my requests in a timely manner.

Cristina · 4 August 2023