Trusted Agent profile · London

Frank Harris and Co London reviews

★★★★★ Excellent

587 reviews across 2 platforms

81 Marchmont Street, London, WC1N 1AL

Part of Frank Harris and Co, see every office.

Frank Harris and Co's office in London, at 81 Marchmont Street, is rated 4.7 out of 5 across 587 reviews on two platforms, including 376 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

376

Reviews on Google

This office

Trustpilot logo

211

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Selling my flat

I was very impressed with Mr Butt and his team at Frank Harris, Marchmont Street. In the process of selling my small flat they could not have done better. George advised me on which offer I should accept and then he helped in finding a very good solicitor.There were a few 'hiccups' in the process of selling, which the solicitors had to deal with, but he was very patient and finally the sale was completed.I have no complaints and would recommend to anyone Frank Harris in Marchmont Street, WC1.

Ms · 24 May 2022

Agent replied · 13 June 2024

Dear Penelope, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Although I ended going with another property, Kellan Sherratt was extremely attentive to what I was looking for, understood my needs, and made the most meaningful recommendations. Truly one of the better experiences I've had in this miserable search for a flat. As an agent, there's nothing I would have for him but praises for his respect and how well informed he was on the market.

Bri · 25 August 2023

Agent replied · 24 August 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had an excellent experience here and it is all thanks to Bujar. He was very informative as well as kind politely and extremely helpful. He made everything so clear so that I had no doubts in mind and had all the information I needed!!

Ard · 17 October 2024

Agent replied · 22 October 2024

Dear Ard, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Trustpilot

Great experience

I had a great experience with Frank Harris. Kevin was extremely friendly and responsive. He was very easy to work with and made the process seamless from start to finish. He promptly answered every question I had (of which there were plenty, as it was my first time renting in the UK)-- I thoroughly recommend working with Kevin and the Frank Harris team.

Carson · 27 September 2023

Agent replied · 13 June 2024

Dear Carson, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Kevin will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ellie Edmeades was absolutely amazing and went above and beyond for us at every step of the way. It was incredibly refreshing to finally meet a realtor who was approachable, knowledgable, and passionate. She followed up consistently without …

Ash · 16 December 2025

5/5

Google

Seif Kiddi has been very helpful with the sale of our property, with a prompt, efficient and professional approach. This has been much appreciated in the demanding business of property sales and we wish him good luck in his future career!

Carolyn · 20 November 2024

Agent replied · 11 December 2024

Dear Carolyn, We really appreciate you taking the time to leave such lovely comments about Seif. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah

1/5

Trustpilot

Unprofessional and unsafe experience, not recommended

We are a professional family with two young children and signed a 3-year tenancy through Frank Harris. From the very first day, the property was not cleaned properly, dirt and damage under the fridge (see photos) and a broken bin left in place. Soon after moving in, we discovered mold on the ceilings, pest infestations, and a faulty lock on the front door.

Carla · 30 September 2025

Agent replied · 24 December 2025

Dear Carla , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Asha, Customer Relations

5/5

Google

Holly Darby went above and beyond with the search for the right property for my daughter. She understood our needs and I felt she really cared about us. She was kind and professional and proposed smart solutions. Would definitely recommend Frank Harris and the team at Bloomsbury. Thank you, Holly!

Angela · 25 June 2024

Agent replied · 24 August 2024

Dear Angela, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

I approached Frank Harris of Bloomsbury regarding a property and since then have built a friendly and professional relationship with Romario and the team at FH. Romario and he's colleagues are regularly in touch keeping me updated with new properties and the market as well as sharing their professional knowledge and expertise - a valuable supporting people and firm.

JJ · 28 December 2023

Agent replied · 27 December 2024

Dear KD, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Bloomsbury office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a really positive experience with Lottie Cavill at Frank and Harris Estate Agents. She was friendly, professional and was always quick to respond to any questions I had. I’d happily recommend her to anyone looking for a reliable and supportive estate agent.

SL · 26 March 2026

Agent replied · 16 April 2026

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Tower Bridge Team

Freddie was very helpful in our recent flat search. We had very specific requirements and he made sure to take each of those into considersation as he showed us properties. He was also honest throughout the process and genuinely kind.He was a pleasure to work with and I trust the wider team will be as they continue to manage the property.

Chynna · 4 November 2023

Agent replied · 13 June 2024

Dear Chynna, Thank you for your great 5 star review, and mentioning your experience with Freddie in our Tower Bridge office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jamie Charlton of Frank Harris, Bloomsbury, took time out of his busy schedule to visit my flat to do a valuation knowing full well there was no business coming his way from his endeavour. The mark of a true gentleman! Thank you Jamie.

Nagi · 1 October 2024

Agent replied · 22 October 2024

Dear Nagi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Trustpilot

Madeleine Ashby was great and sorted…

Madeleine Ashby was great and sorted things out quickly for us

Frances · 15 July 2026

5/5

Google

I've only just started looking at properties and everyone has been very friendly and helpful in answering not only questions about the property, but also wider topics around the property market. Adam has been very thorough in determining which properties best suit my preferences and Ellie really helped bring the property to life during the viewing. Would definitely recommend!

Grace · 28 November 2023

Agent replied · 24 August 2024

Dear Grace, We really appreciate you taking the time to leave such lovely comments about Adam. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would highly recommend Frank Harris & Co. when searching for a new home. In particular, George Thornton was always engaged, professional and responsive during the viewing process, which is not very common in such a busy environment as the London housing market.

Miroslav · 22 September 2024

Agent replied · 22 October 2024

Dear Miroslav, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Bloomsbury and Kings Cross office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I’ve been looking on the market for quite some time, and viewed a fair amount of properties in the area with other agents. After finding the online search pretty endless, I decided to get in-touch with FH&C. I was put through to Chris, who was incredibly polite, helpful, honest, and responsive to my queries. I went along to view a property with Chris. Chris was wearing PPE, which is very important during the pandemic. It made us feel very comfortable, and it reassured us that Chris was taking care of us. I would definitely recommend talking to FH&C about your next property move (if you can, speak to Chris), they will take the stress out of the process.PositiveResponsiveness, Professionalism

Joshua · 29 August 2021

Agent replied · 28 August 2024

Dear Joshua, I was thrilled to read your comments about Chris in our Bloomsbury & Kings Cross office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. I will make sure to pass your comments on. Kind Regards Evie Fisher Customer Relations Team

5/5

Trustpilot

Libert in Barbican HIGHLY RECOMMEND

I had the pleasure of dealing with Libert in the Barbican office. He was very attentive and knowledgeable when showing me around on a few viewings we had booked. Happy to have found my new home and would HIGHLY RECOMMEND to anyone who’s looking to move!!!

Armando · 13 February 2026

Agent replied · 23 February 2026

Dear Armando, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha

5/5

Google

I tried to look for a flat from this summer and didn't confirm this until October. It took a long time, but consultant Ben O'Reilly has been very patient and helped me a lot. He actively helped me communicate with the landlord. The best thing is that even if I have moved into the flat, he will still reply to my questions in time and help me solve the problems left by the previous occupant. Therefore, I strongly recommend people who need to rent to trust and consult Ben O'Reilly and other consultants in Frank Harris & CO.PositiveResponsiveness, Quality, Professionalism, Value

CHENYI · 25 August 2021

Agent replied · 24 August 2024

Dear Chenyi, Thank you for your kind words regarding our Bloomsbury office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Flathunt made such a positive experience thanks to Ade @Frank Harris Bloomsbury. It has been impressive how fast & accurately Ade understood what is important to me in my future flat. Taking time during visits for me to look around, Ade was especially helpful when it came to answer lots of questions I had about the process a buying a flat. Love the combined visits your organised Ade! Real time saver and definitely helpful to reach the point where I know what I want. Thanks Ade, really appreciate.PositiveResponsiveness, Quality, Professionalism

Cécile · 25 August 2021

Agent replied · 24 August 2024

Dear Cécile, Thank you for your great review regarding our Bloomsbury & Kings Cross office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We worked with Lucia, who made great efforts to ensure we were shown a property on very short notice that we liked, although it was both tenanted and on a weekend, and also was great in communicating additional information and guiding us through the process. She was responsive, kind and not at all brisk or pushy as we found some other agents to be. Although we ended up going with another flat, I'd absolutely work with Lucia again in any future property search.

Em · 25 August 2021

Agent replied · 24 August 2024

Dear Marissa, Thank you for taking the time to leave such great feedback regarding your experience with Lucia is our Bloomsbury office. Kind Regards Marilyn Plews Customer Relations Team

5/5

Google

George Walker, Alison and the Frank Harris team helped me sell a flat in Bloomsbury recently. We had the property live with another agent for some time before we moved to Frank Harris and they definitely delivered! As a seller you need your agent to be proactive, persistent and continuously on top of things to ensure things do not fall through the cracks once an offer has been agreed. George's persistence, proactivity and support in ensuring the transaction completed to the satisfaction of the buyer and the seller was absolutely remarkable! I really enjoyed working with George, Alison and team and highly recommend Frank Harris!

Saurav · 25 August 2021

Agent replied · 24 August 2024

Dear Saurav, Thank you for taking the time in providing such lovely comments about George and Alison in our Bloomsbury office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team

5/5

Google

Working with Holly was a pleasure. She was so responsive and helpful and followed up with a viewing promptly. I will definitely reach out to her again on my next move. If you’re looking for a home in Bloomsbury, would be worth checking them out!

Mandy · 25 July 2024

Agent replied · 24 August 2024

Dear Mandy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

I recently had a great experience with…

I recently had a great experience with the Frank Harris Barbican office. I worked with agent Jasmine who kept me up to date with properties coming on the market and even took the time to to show me around the Barbican. I highly recommend.

Doug · 19 February 2026

Agent replied · 23 February 2026

Dear Doug, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I would like to share my experience with Frank Harris & Co Bloomsbury branch. It was amazing dealing with them especially George letting consultant went out of the way to help me with my matter. Highly recommended and well professional property agents. They will never let anyone down to get things done. 👍 …

Muhammad · 27 January 2024

Agent replied · 24 August 2024

Dear Muhammad, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George, and hope we can help again in the future. Kind regards, Asma , Customer Relations Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Frank Harris and Co's Google reviewsLeave Frank Harris and Co a review

Questions about Frank Harris and Co London

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent