Trusted Agent profile · London
★★★★★
587 reviews across 2 platforms
81 Marchmont Street, London, WC1N 1AL
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 81 Marchmont Street, is rated 4.7 out of 5 across 587 reviews on two platforms, including 376 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGeorge was very helpful in helping me and my friend to find a place around bloomsbury. He helped us sort out everything within a short period of time, so I had a really good experience with Frank Harris & Co.
Dear Zoe, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLottie showed me around a few properties this week. Even though I didn’t find my right fit, I loved her energy and dedication!
Dear Sophie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleI feel lucky to have worked with George over the period of time purchasing a flat. From the first viewing to completion, he was very helpful, answering questions on the phone very quickly and seeking out answers to anything that was not immediately known. Buying a flat can be stressful and the team at Frank Harris made the process much easier. Thank you all.PositiveResponsiveness, Professionalism
Dear Tim. Thank you for sharing your kind words about George. Your comments are much appreciated by the Bloomsbury & Kings Cross team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOur experience in getting our flat has…
Our experience in getting our flat has been a very smooth process, especially as it’s our first time renting, Salvator’s communication made the process very simple!
Dear Lucy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMany thanks to Phoebe and Jaydn for their help in finding the tenants that match our requirements. They did it in a highly professional way with good communication in the whole process.
1/5
TrustpilotTerrible estate agents - property purchase
I purchased a property that was advertised by Frank Harris Southbank & Waterloo in 2023. The agents were deeply unhelpful and often resorted to ultimatums when speaking on the phone. My solicitors and I were multiple times accused of being purposely slow during the process when it was the seller's solicitors who hadn't provided the correct documents. Extremely poor experience.
Dear Annie, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Priyanka, Customer Relations
5/5
GoogleI had the pleasure to ask assistance to Frank Harris & Co. Bloomsbury to find a property to let and I have been very grateful for their assistance. George was great in listening to my needs and trying finding the perfect fit for me. Totally recommended!
Dear Alessandro, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George and the team. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
1/5
TrustpilotA Terrible Experience!
I recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch, has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement.Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate paint smell, they still insisted I vacate the flat and continue paying rent during that period.This experience has been beyond frustrating, and I would caution anyone considering using this agency.
Dear Omar I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations
2/5
GoogleIt was a half-service experience. Everything was good before we pay. All the problems that we had after, they didn't care. They can call us 3 times a day when they need to get paid. But when we need their help, we call 3 times a week and keep waiting for weeks.
I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat experience with Christopher Dowds
Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.
Dear Richie, We really appreciate you taking the time to leave such lovely comments about Chris. He will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKevin Ilunga
I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.
Dear Dima, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFrom our first enquiry, George Thornton was professional, approachable, and responsive. He made the entire process seamless, providing clear communication and helped us secure our flat.
Dear Tim, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah
5/5
GoogleI would like to thank Dear Lucia Giurini and the team of Frank Harris Bloomsbury for helping us so much during the stressful process of renting a flat. Thanks to Lucia's professionalism in her job and her fast and effective communication, I easily resolved all issues, which I thought would be very difficult. She was absolutely helpful and very kind throughout the whole online procedure. Thank you very much!
Dear Mutlu, Thank you for your great review regarding our Bloomsbury & Kings Cross office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleYas was very helpful and knowledgeable, she made me feel confident during the process.
5/5
GoogleYasmin, was really attending and patient with us. Really explained all the details and gave us a lot of options. We are not from London and she was really helpful.
Dear Fabiane, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleExcellent service from Bobby Coshall at Frank Harris, professional, responsive, and a pleasure to deal with throughout. As a landlord, I felt fully supported and would highly recommend him.
Dear Kamlesh, Thank you for taking the time to rate your service with our Bloomsbury office. Kind regards, Asma
5/5
GoogleIt was a pleasure for me to rent a property with agent Louis Banks from Frank Harris. We decided to rent this lovely property right away when we first saw it on internet, and we were managed to rent it in a dew days shortly after we contacted with Louis. Thanks to Louis for setting our mind at ease.PositiveResponsiveness, Quality, Professionalism, Value
Dear Wei, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLucy has been brilliant to deal with - professional, knowledgeable, responsive and just throughly lovely. After a lots of fruitless searching with other agencies, it was a relief to work with someone who quickly understood what I was looking for, nudged me to see a flat that I might have otherwise discounted and then got my offer over the line. Thank you.
Dear Jo, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Bloomsbury & Kings Cross office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service
Mitchell was super friendly and explained the renting process thoroughly. He was also available for last minute viewings and was always polite and friendly. Would definitely recommend!
Dear Freya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
GoogleI ran into a really stressful complication towards the end of my rental with Frank Harris, and Phoebe W. was there for me from start to finish. She was kind, immensely patient, and constantly reassured me, even when things got tense. I truly felt like she had my back and did everything she could to protect my interests until the issue was solved. I'm genuinely thankful for her support and I highly recommend her
5/5
GoogleOur flat-hunting experience with Frank Harris was a stress-free and enjoyable one. Thanks George for being super communicative, helpful (even after-hours!) and, above all, genuine.
Dear Greta, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
TrustpilotI want to thank Chris Dowds and all his…
I want to thank Chris Dowds and all his team at Frank Harris City Branch for all their hard work for me over the last few years. It’s been a very special relationship and they’ve done a remarkable job for me looking after my portfolio of rental properties. Thanks guys!
Dear Tom, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI'd like to put on record that Lucy Murdoch was a first class agent during our protracted and sometimes nerve-wracking sale. Estate agents have a poor reputation, often deservedly so. But Lucy was the epitome of courtesy, precision and honesty throughout - which is exactly what you need. Highly recommended.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a lovely experience with Yasmin. She was very helpful and made the daunting prospect of finding a property a lot easier for me. I would 100% recommend!!!
Dear Shayne, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Gold.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
