Trusted Agent profile · London
★★★★★
590 reviews across 2 platforms
81 Marchmont Street, London, WC1N 1AL
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 81 Marchmont Street, is rated 4.7 out of 5 across 590 reviews on two platforms, including 379 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery good experience, especially George, helped me to communicate with the landlord during the rental process, very efficient, please choose them!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleLouis was very helpful during my 'house-search'. We talked about what I was looking for, and he, very quickly, found a property matching my requirements. We arranged a viewing within the same day. Very efficient communication; he was always quick at replying to calls and emails, and answered any questions that I had.PositiveResponsiveness, Professionalism
Dear Eleni, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Sarah Tranter Customer Relations Team
1/5
GoogleI helped my partner moved in to her new flat. The flat is very nice but the people in charge to manage it do a horrible job. The moment we entered the main door we were surprised and disappointed. It is not our first time dealing with letting agencies nor moving places. Because of previous experiences we were shocked to find out the nastiness of the new flat. You see right away the floor dirty in the hallway. You enter into the bedroom to realize the wall has a crack likely due to moisture. You open the wardrobe and a hinge is completely detached. Making the light sensor remain active at all times. The blinds in the bedroom and living room can’t be opened since they also require to be fixed. You move along till you reach the bathroom. Everything seems fine until you find the most disgusting toilet brush. All previous agencies I have dealt with gift a new toilet brush. This agency prefers to offer filthy touch from their part. After getting rid of the contaminated toilet brush, you walk to the kitchen where everything seems to be clean and working. You open the dishwasher and it’s dirty, you guessed it right. Not surprisingly, it also doesn’t work. What about the sink? The faucet is as dirty as the streets in Paris. But for the final act, the whole terrace is dirty and begging for maintenance. It hasn’t been cleaned for so long that you can see the leafs are decomposing and the tree is dead, Half of the lights do not turn on, the wood part of floor is breaking down along with the paint count on top. The former paint coat contributes to the dirty mess. Oh but they did clean the flat. At least, that’s what they claim. According to them, the floor is a result to the maintenance team. Ironically, a lot of things require maintenance here. Perhaps, they cleaned and maintained the wrong flat.
Dear Diego, I am sorry to read your 1* review comments. I understand the Director of the office has been in touch with your partner in relation to this. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAlthough I didn’t secure a property, my experience with Lottie during the viewing process was fantastic, she was incredibly helpful and supportive throughout.
Dear Sophia, Thank you for your kind comments regarding Lottie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotJasmine found us our dream flat in 3…
Jasmine found us our dream flat in 3 days. It was a perfect and seamless experience. She was extremely efficient, knowledgeable and professional. Would definitely recommend.
Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
TrustpilotSuperb service from Joe Hogg
Superb service from Joe Hogg who helped me navigate the new Renters' Rights Act. Joanna Martin (Landlord)
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleJamie was a great help when i came in to look at places to buy. Very knowledgeable about the local area.
Dear Mike, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleSeif was really positive throughout the efforts to sell our flat, and a pleasure to work wit
Dear Sheila , Thank you for taking the time to leave a lovely review regarding Seif. Kind regards, Sarah
5/5
GoogleHolly was helpful and patient in showing me multiple properties. I really appreciate the time and effort this took, and would highly recommend her to others.
Dear Ana, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleKellan was very helpful and nice. He was very adamant on finding me a flat and he would always answer any questions I had coherently and made me feel comfortable. I would recommend working with him and with Frank Harris!
Dear SRHH, It’s great to hear that you have had a brilliant experience with our Bloomsbury & Kings Cross office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKellan was great, friendly, and nice. He helped me arrange a viewing as quickly as he can. He was helpful, showed me around in the flats, answered all my questions about the flats. also suggested me other available properties nearby. Overall it was a great experience working with him. Thank you
Dear Megan, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe communication with George T. was great. Always prompt, kind and polite, he did his best to find good matches for my home search. He had a nice word even after telling him that I have made an offer for a property advertised by another agent. I would contact him anytime again, being sure he will diligently help me. All the best, George and lots of good clients!
Dear Adela, Thank you for your kind comments regarding George T and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleSeif helped me find a house. He was very insightful and provided me with great detail about the property. Thanks to him I can now live comfortably with my family. I highly recommend Seif to everyone.
Dear Faizan, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSaif was extremely professional in helping me find a property. It went so smoothly I would highly recommend him
Dear Sehreen, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleKellan has been truly magnificent and patient in assisting to look for accommodations and helpful. The agency is definitely the one I would recommend to use to find a place in the Bloomsbury areas. Very smart and reputable.
Dear Lamai, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI came and looked after directions Seif was very helpful and it was a pleasure speaking to him
Dear Ali, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleI just want to say thank you so much for your high quality services, especially Kellan Sherratt who has been actively helping me on the letting process. I will definitely use your service again and also suggest Frank Harris & Co. to my family and friend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Minh. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSuper service from the team at Frank Harris and in particular George, who couldn’t have been more helpful and responsive during our recent purchase of a flat in Bloomsbury. Many thanks to all concerned and we are now looking forward to enjoying our new space! Deborah and Gez LyonPositiveProfessionalism
Dear Deborah. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrank Harris was excellent, and Holly made the experience even better with her exceptional help. Highly recommend!
Dear Amber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
1/5
TrustpilotNIGHTMARE
I encountered a nightmare afternoon with Frank and Harris Barbican branch. The gentleman who I dont know the name appears to be extremely impolite. They have a weird policy that ask tenants to provide card details and CVV before they can call landlords to discuss offers. I understand this. but at that time I only knew for first time and I wanted to ask for explanations, the only thing I got is "up to you to do this, we have plenty of candidates who can rent this property" and their bull-s**t "we serve only the landlords not you". It can be true but how idiot to say this out :) Really wish I can have that guy's name.
Dear RZ, I am sorry to read your 1* review. Thank you for supplying further information for us to locate you on our database. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotChris Dowd, thank you
I would like to say a big thank you to Chris Dowd and his team at Frank Harris. They were very professional and extremely helpful, and all lines of communication were great. I would highly recommend them.
Dear Nicola, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chris and the team, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLottie was such a good help in finding me a property. I appreciate her a lot.
5/5
GoogleBujar was very helpful in finding me a flat and dealing with all the paper work after I made an offer. Great communication and I'm very grateful.
Dear Ana, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotOur experience with Frank Harris was…
Our experience with Frank Harris was smooth and great. In particular, Mr James Englefield at Frank Harris Bloomsbury, really helped us smoothly handle a partial tenancy changeover, and made the process straightforward. Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Gold.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
