Frank Harris and Co London reviews

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend based on our ~12-month tenancy managed by Frank Harris & Co. In the first weeks we had a toilet leak and a ceiling electrical fault that took roughly a month to resolve. This was followed by a mouse infestation (we later found a pre-existing trap hidden under the kitchen units) and, in November, an overheating/burnt fuse on the boiler that posed a fire risk. Mould reported in February was still unresolved when we moved out in July, almost 5 months later. Contractors missed appointments, and updates only came after persistent chasing on our part. We have had multiple property managers with no visible hand offs taking place when people overseeing our case were on annual leave - leading to further delays in resolving issues.

MS · 18 August 2026

★★★★★ 5/5

Trustpilot

Brilliant Realtor, Zak

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and always communicated clearly, walking me through every step so I never once felt confused or misled. He’s genuinely kind, great at his job, and made the experience so easy and reassuring. Thanks to his guidance, efforts, and expertise, we now have a brilliant new home that we can’t wait to move into, and he’s a big reason we were so drawn to it. We’re truly grateful for everything he did and would recommend him to absolutely everyone!

Evie · 27 February 2026

★★★★★ 5/5

Google

I had the pleasure of working with Freddie Papworth while searching for an apartment in London, which can be a challenging process given how quickly properties are snapped up. Despite this, the entire experience was very smooth. Freddie was incredibly helpful throughout, always responsive and clear in his communication, which made everything much easier to navigate. I really appreciated his professionalism and support, and I would happily recommend him to anyone looking for help finding a property.

Lola · 16 March 2026

★★★★★ 5/5

Google

Finding a flat in London can be a challenge, but Joe O'Regan made the whole experience much easier. From the initial viewing to signing the contract, Joe was incredibly professional, responsive and clear about the next steps. He made a potentially stressful process feel very manageable and efficient. I’m really pleased with the service from Joe and the team at Frank Harris Tower Bridge. Thank you for helping me rent my dream flat!

Cátia · 16 March 2026

★★★★★ 5/5

Trustpilot

Transparent and hardworking agents

Adam was excellent, he guided me through my first flat purchase and went above and beyond as an intermediary, particularly when dealing with difficult solicitors. I found Frank Harris to be highly professional and transparent throughout the process. Although the sale took longer than expected, Adam remained extremely responsive and kept me well informed at every stage. Thanks again for all of your efforts!!

Shen · 25 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

Nicole and Salvatore were outstanding from start to finish. They found high-quality tenants for me very quickly and supported me throughout the entire process, from handling paperwork to coordinating tradesmen. They were always available, responsive, and incredibly helpful. The whole experience was smooth and stress-free. I wouldn’t hesitate to use their services again and highly recommend them.

Gareth · 24 February 2026

★★★★★ 5/5

Google

I had a really great experience with Freddie! The whole process of finding a place was smooth, fast, and stress-free. Everything was settled within just one week. He was very professional, efficient, and always quick to respond. On top of that, he is extremely friendly, kind and helpful, which made everything much easier for me. I truly appreciate his support and would highly recommend him to anyone looking for a new home!

Yuanzi · 16 September 2025

★★★★★ 5/5

Trustpilot

Zak has been very kind and helpful…

Zak has been very kind and helpful throughout my flat finding process. He found my current flat which checked all my boxes. He is very communicative. When I found my current flat, he followed up immediately after the viewing, and kept me posted about the landlords decision after submitting my offer. A great agent.

Ellie · 22 February 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I felt so cared for by everyone in the team at the Barbican office, from the moment I walked into the branch and was shown the flat until the return of my deposit… Special shout out to Luke, Libert and Charlotte… It is more than refreshing to believe I was dealing with people rather than the organization, Unfailingly kind and ethical. A Stellar experience…. Thanks…

Neil · 17 October 2025

★★★★★ 5/5

Trustpilot

Good service

They were dilligent in sorting out the paperwork in short notice, and our tenancy manager Rai Gega kept an eye on things to keep them moving.

Alejo · 8 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Madeleine Ashby!

I've been a tenant at a Frank Harris property for over a decade(!), so I've certainly had my fair share of experience and it must be said that not all property managers are created equal! I've recently been fortunate to be in touch with Madeleine Ashby who has been fantastic - she has been easily contactable, incredibly friendly and understanding and sorted and actioned issues within a matter of hours! She is an excellent property manager who is a credit to Frank Harris and I feel very reassured that she is my point of contact. A special mention as well to Renesa Zeka who always is a very bright light when she visits us for our property inspections.

Amanda · 25 July 2026

★★★★★ 1/5

Trustpilot

They asked u to pay “ holding deposit “…

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once “ holding deposit “ paid . They stop viewing . Do not ever pay or give ur card info to this agent never ever first . Ur payment will be hostage and they will keep accepting viewing to check is there better offer . Scammer

Jindan · 23 July 2026

★★★★★ 5/5

Trustpilot

Great experience with salvator

Salvator was extremely patient with my questions and worries, and helped us negotiate with the landlord and kept us updated all throughout. Overall his service and attention to detail was impeccable, especially when it comes to the viewings and updates. Would definitely recommend him!

Darren · 21 April 2026

★★★★★ 5/5

Google

Joe has been such a great help at Frank and Harris. When we came to him last minute he was very empathetic and supportive to the point that he finalised our agreement outside of office hours just to give us some peace of mind and accommodate for issues that weren’t his from our side. Definitely recommend Frank and Harris and if you want to be certain the job will be done asap ask for Joe.

Rawand · 15 April 2026

★★★★★ 5/5

Google

After many arduous weeks flat hunting we were delighted and relieved to meet Ronni Platt at Frank Harris. After finding a flat we fell in love with on their website the whole process felt so much easier and enjoyable. Ronni was reliable and friendly and worked tirelessly to secure our tenancy in a competitive market. His communication was excellent throughout and we really felt he was invested in securing the best outcome for us. He was always more than happy to answer any questions we had and reassured us throughout the whole process. It was a joy to work with him and I would highly recommend his service at Frank Harris!

Jessica · 16 April 2025

★★★★★ 5/5

Google

I would like to give Hettie Leighton a special shout out for her dedicated and supportive work during my tenancy. She has always been promoted to solving whatever issues I’ve raised, including tenancy transfer and property maintenance. My experience with Frank & Harris has always been very positive but Hettie’s service is the highlight of my rental experience in London. I’ve never left disappointed with her service but only appreciation. Thank you Hettie for your help and it has been such a blessing to be our property manager! Tracy

TszHuen · 16 April 2025

★★★★★ 5/5

Google

Freddie P. was incredibly helpful in helping my flatmate and I navigate the rental search for our first long-term flat in London. He was very proactive, communicative, and understanding in his approach to our rental search. We had a unique housing situation where we needed to expedite processing of our tenancy application for an early move-in and Freddie stayed on top of the process providing us frequent updates throughout. I'd highly recommend Freddie and Frank Harris to others who are searching for a flat in London.

Dale · 16 April 2025

★★★★★ 5/5

Google

I had an excellent experience with Frank Harris & Co, and I’d like to give a special shoutout to Jasmine Forster. She has been incredibly helpful, representing my interests brilliantly while negotiating the initial rental terms with the landlord. Jasmine is not only highly competent but also friendly and communicative, ensuring the entire process was smooth and stress-free. I couldn’t be happier with the service I received and would highly recommend Jasmine to anyone looking for a new home in London!

Adina · 16 April 2025

★★★★★ 5/5

Trustpilot

Always had a great experience

Always had a great experience viewing flats with them. Jasmine Forster was particularly very attentive in showing us new a perspective flat, with great knowledge of the barbican estate. She was able to book us in for a viewing in a sought after flat with very short notice.

Mr · 19 February 2026

★★★★★ 5/5

Trustpilot

I recently had a viewing with Jasmine…

I recently had a viewing with Jasmine from Frank Harris Barbican. Her knowledge of the Barbican was very impressive. She answered all my questions and even took the time to show me around the gardens and Barbican centre. I would highly recommend Frank Harris!

Joshua · 19 February 2026

★★★★★ 5/5

Google

I cannot recommend Freddie Papworth enough! As a first-time renter in the UK, he was responsive, very patient with me in explaining the process and incredibly considerate and diligent during the negotiations process to provide me with solutions/compromises that worked for both me and the landlord. I appreciate that he took into account my best interests and I felt he did everything he could to create a deal that would work for everyone involved.

Jean · 16 April 2025

★★★★★ 5/5

Trustpilot

Jasmine Forster excelled!

Jasmine Forster was absolutely excellent. We told her our vision and she made it happen in less than a week. Fantastic service and communication skills. I would totally recommend her to a friend and work with her if needed in future!

Saffron · 20 February 2026

★★★★★ 5/5

Trustpilot

Freddie was amazing from start to…

Freddie was amazing from start to finish. He made the whole process easy and stress-free for me. He was always quick to respond, super helpful with any questions, and genuinely friendly and approachable.

Romilly · 24 February 2026

★★★★★ 5/5

Google

Joe was super helpful during the process and reassuring as well. I got started on viewing houses within my budget because of Joe so I’m super grateful!

W · 2 April 2026