Trusted Agent profile · London
★★★★★
824 reviews across 2 platforms
205 Tooley Street, London, SE1 2JX
Frank Harris and Co's office in London, at 205 Tooley Street, is rated 4.7 out of 5 across 824 reviews on two platforms, including 614 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJoe O’Regan was very sweet. He waited for us and gave us a very informative tour. It felt like he cared about us finding a good place.
Dear Fatemeh, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleJoe and Denny were always extremely polite and pleasant in all our dealings with them and ensured that our flat in SE1 5HN was rented very quickly. They helped us to obtain the flat’s Electrical Safety Certificate and also were available to answer queries we had about the contract and Landlord’s Licence with Southwark Council. We highly recommend them and Frank Harris.
Dear Wendy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleJoe O'Regan was very helpful in our hunt for an apartment. He provided great local knowledge and was a valuable asset. Would highly recommend.
Dear Jack, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleI recently rented a house through this Frank Harris branch, and the process has been quite smooth. They have been very helpful and responsive when problems have arisen. Special mention to Freddie Papworth, a very nice and competent guy who made the entire experience stress-free. His professionalism and prompt responses to any queries were greatly appreciated. Highly recommend their services!
Dear Fulvio, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleOur agent Joe O'Regan was excellent - he even showed us the property a second time and was super responsive and very easy to deal with!
Dear Dimi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleJoe has been an absolute star and super efficient with scheduling the viewing for me on short notice, would absolutely recommend him!
Dear Cecilia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Tower Bridge office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleWe recently found our next apartment with the help of Frank Harris & Co Tower Bridge & Bermondsey. The experience was very positive, mainly thanks to Denny Lovett. From the very beginning, Denny was there for us, answering our questions quickly and making sure we had all the information we needed. He was particularly helpful by arranging a second viewing so I could see the apartment myself, as my partner had done the initial viewing on his own. A big thank you to Denny and the team for their support!
Dear Maya, We really appreciate you taking the time to leave such lovely comments about Denny. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleToday me and my friends visited Frank Harris Tower Bridge, asking about some questions for lettings which begins at August or Sept. Denny was really helpful and had good knowledge of the market. We’re having a great conversation and provision about future plans. Both of me and my friends felt assured and well informed in the end. Having more confident about rent a letting nearby, and close to where we studying. Hope the corporation between us and Denny can go well and I can make a deal in Frank Harris with him :)! Highly recommend for international students which want to find a good bargain and life.
Dear Jenn, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three bedroom apartment after 4 months of searching. We closed a deal, we paid rent and deposit and signed a tenancy agreement a month before the move in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move in date and prepared everything needed. Five days before move in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days the problem grew bigger and bigger. From “don’t worry, it is not a big deal” it turned to “we can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.
Dear Mariya, I am concerned to read your comments and have passed them to the Director of our Tower Bridge & Bermondsey office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI haven't rented for a long time and have quickly learned that things are quite different from the last time I did. Not just the market but also the lack of service from Estate Agents, I guess when your product is selling so fast you don't need to worry about any form of customer service..... At least this was true for the majority of estate agents I registered with. That is until I talked with Denny at Frank Harris & Co. Denny has been very helpful and professional. Dealt with all my questions, no matter how stupid and most importantly found me a great place to live. Thoroughly recommend both Denny and Frank Harris & Co.
Dear Robert, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Denny. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have had a great experience with Frank Harris & Co. Adeel has been very helpful in arranging a property viewing and responsive to my emails and calls. I would also like to mention Zak, who gave me a tour of the flat and was friendly and personable. 5-star service and would definitely recommend to others.
Dear Ziyad, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
TrustpilotSuperior management of our flat
We have been renting our flat in central London for years -- with different companies. But Frank Harris has been the best by a long way. They found someone to rent it very quickly but, most important for us, they manage the rental (collecting rent; certificates; repairs; any minor and major problems) with efficiency and care, meaning the whole process is stress-free for us and the tenant. Highly recommended.
Dear Joanna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
TrustpilotI found Frank Harris & Co super helpful…
I found Frank Harris & Co super helpful and responsive, especially Zac Purssord he helped us throughout our tenancy agreement process and ensured we felt supported. Would definitely recommend!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
TrustpilotPoor experience
We were told that the flat would be deep cleaned and ready for us when we moved in, but this turned out not to be the case:- there were unwashed dishes in the dishwasher when we moved in - the (removable) sofa covers were not washed, though I specifically asked before signing the contract - the washing machine was not working and we had to wait for a new one to be delivered - I asked if the old machine would be removed and the new one installed and Frank Harris assured me that it would. But of course, when the new machine arrived it was dumped into my entryway and the delivery man told me he was not asked to remove and install. - the front door didn't shut properly- the shower was broken Throughout our stay, Frank Harris did not keep us informed of many things, such as building inspector visits. There was an incident where there was no water in the entire building for a day, and there was 0 communication from Frank Harris - we had to ask our neighbours to forward their emails to us so we could be kept in the loop. Frequently when there were issues with hot water or the elevator breaking down, Frank Harris would tell me to go contact building management and sort it out myself. I asked who my building management was and how I could contact them, and the Frank Harris rep told me they didn't know. I was also never given a key to the mail cupboard and had to ask a neighbour if I could borrow theirs to make a copy. Frank Harris seemed to know absolutely nothing about my building or my flat
Dear C H, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@frankharris.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFreddie was absolutely fantastic during my flat hunt! He was super responsive and helpful every step of the way, making the whole process so much easier and even enjoyable. He is great at building relationships with his clients and defends their best interests. Anybody looking for a rental should get in touch with him!
Dear Thomas, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleFreddie was fantastic to work with! He was friendly, incredibly responsive, and quick to arrange a viewing for us. Unlike other agents, he really listened to our needs and only sent us listings that met our criteria. Thanks to him, renting our flat in London was a smooth and stress-free experience. Highly recommend!
Dear Sean, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
1/5
TrustpilotToo many issues to possibly contain in…
Too many issues to possibly contain in a comment. Flat was dirty and uncleaned, despite promises. The ceiling is cracking and leaking despite 2 months of notice to the agency to repair. The flat was covered in broken glass, mould, and dust. The agency never replies to emails, changes agents every 3 days, and lead us on for months promising to fulfil their end of the contract. Avoid at all costs. A bunch of lying snakes with zero interest in doing their job. Considering forwarding complaints directly to the landlord. Frank Harris has truly given us the most nightmarish experience.
Dear Saxpunch, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@frankharris.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJoe Regan was super helpful throughout the whole process! Definitely inspired confidence in the property/area.
Dear Edward, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleJoe and his team have been a massive help in my hunt for somewhere to rent.
Dear Joseph, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleImpressive customer service. Joe was fantastic, and got me booked in quickly and efficiently!
Dear Najla, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleJoe was extremely helpful and nice to deal with during a very stressful process
Dear Josephine, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotSalvatore has been super helpful…
Salvatore has been super helpful through the process of understanding what we are looking for, highly recommend!
Dear Malini, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleFrank Harris have been excellent in getting us set up in a new rental property. Ronni was especially helpful, going above and beyond to help us secure a property and get moved in on a timeline that suited us. The team are quick to respond and always happy to help.
Dear Ellen, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
TrustpilotA landord's perspective
I have now been using Ian Swale and his team at Frank Harris for many years as letting agents for my properties, and I have always found them to be positive, fair, and forging good relations with tenants. They also have a great team of contractors to get any repairs fixed promptly. Danielle looks after my portfolio on a day to day basis, and she is very able in handling re-letting and seeing to tenants' needs efficiently and fairly. she is a pleasure to work with.
Dear Mike, Thank you for taking the time to leave a lovely review regarding Ian and Danielle. Kind regards, Sarah Tranter, Customer Relations Team
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