Frank Harris and Co London reviews

★★★★★ 5/5

Google

Excellent service from start to finish! Joe was incredibly helpful throughout the whole renting process, professional, patient, and always quick to respond. He made everything smooth and stress-free, explaining each step clearly and keeping us updated at all times. Couldn’t have asked for a better experience. Highly recommend Joe and the team for anyone looking to rent with confidence.

Mo · 16 November 2025

★★★★★ 1/5

Trustpilot

DESPITE CLAIMING TO BE A RICS REGULATED…

DESPITE CLAIMING TO BE A RICS REGULATED FIRM IT IS VERY DIFFICULT TO FIND ANY HARD FACTUAL EVIDENCE TO SUPPORT THIS CLAIM APART FROM A SINGLE DIRECTOR OUT OF MANY BEING AN RICS MEMBER. VERY POOR AT BASIC COMPETENCES AND SUBMITTED LANDLORDS EVIDENCE A DAY AFTER CLOSING DEADLINE YET EXPECTED CLIENTS TO ACCEPT THIS AS AN ACCEPTABLE PERFORMANCE SO CAVEAT EMPTOR AND THERE ARE OTHER RICS REGULATED AGENTS OUT THERE

Charles · 8 January 2026

★★★★★ 5/5

Google

Dealt with Ronni for our recent move. As tenants you often feel bombarded by estate agents with everything they have on file without much consideration for your wants and needs, this was not the case with Ronni. He was fantastic through out the viewing stage and seemed to have a real tailored approach. On top of this he has been totally supportive through negotiations, signing and beyond. Couldn’t recommend him enough.

Ben · 16 April 2024

★★★★★ 5/5

Trustpilot

Efficient service

I dealt with Lana Brown to obtain monthly rental statements. I always get response quickly and really happy with her service. Nice to do business with her.

Tharmo · 22 July 2026

★★★★★ 1/5

Trustpilot

Don't care about the local community

They've an erected a Let By sign in my garden. We are not moving. All my neighbours and visitors keep asking if we are moving. It's upsetting my children. Rang politely and they promised to take it down four days ago. Nothing. Director was rude and mansplaining today. Really unimpressed by these cowboys who care nothing for the community they are operating in. If anyone needs some firewood let me know...

Claire · 19 March 2024

★★★★★ 1/5

Trustpilot

Disrespectful

I live in a development that doesn't allow boards on the outside of the building and also has a wooden facade. In all my time living in the development of 19 years no agent/company has put a board on the facade. What makes it worse is that it has wooden panelling and the board goes straight through it and has now damaged it. After multiple calls and promises of the board being removed nearly 2 weeks later it still is attached to the outside. Clearly the company has no respect for the owners in the building or the building itself.

Alex · 11 September 2025

★★★★★ 5/5

Trustpilot

Great estate agent for rental properties in the Barbican, London.

I have dealt with Mitchell Max at the Frank Harris branch in Long Lane, London now on three different occasions whilst organising renting apartments within the Barbican estate. Each time I have been 110% impressed by his expert understanding of the process, educated, passion for and knowledge of the area and his friendly but professional demeanour.Mitchell has great communication skills and kept me informed of all the updates I needed along the way, liaising regularly with either myself or my partner.I would thoroughly recommend seeking him out if you are looking to be either a landlord or a renter within the EC2Y postcode but especially if you are interested in the Barbican!

Helen · 9 August 2023

★★★★★ 5/5

Google

Freddie has been quick and attentive in our moving process

John · 26 March 2026

★★★★★ 5/5

Google

We have rented in London for over 6 years, we had a viewing with Jo Oregan today and he was definitely the best agent we have worked with so far, even though the property was not for us he quickly got another two properties sent across and now we are booked in to see them this week!

Arthur · 2 April 2026

★★★★★ 5/5

Trustpilot

We had a great experience with the Team…

We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!

Peter · 12 February 2026

★★★★★ 5/5

Google

Ronnie and Freddie were diligent and dedicated in helping us find our flat. They were available throughout the process, providing all kinds of support to help us secure the flat. I would very much recommend these two as agents and the agency itself.

Anuj · 16 April 2025

★★★★★ 1/5

Trustpilot

I would NEVER RECOMMEND this agency to…

I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three-bedroom apartment after 4 months of searching. We closed a deal, we paid rent and security deposit and signed a tenancy agreement a month before the move-in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move-in date and prepared everything needed. Five days before move-in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days, the problem grew bigger and bigger. From “Don’t worry, it is not a big deal” it turned to “We can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.

Mariya · 2 June 2023

★★★★★ 5/5

Trustpilot

Salvador was very professional and…

Salvador was very professional and helpful. Thank you

Federico · 20 March 2026

★★★★★ 5/5

Google

I had a wonderful experience with Frank Harris renting a new property for me and my wife. Freddie has been a great help since the start and he sorted a lot of things for me and made the whole move in process really convenient for me. He has a positive attitude and friendly nature which made me feel comfortable with the whole move in process.

Abdul · 16 April 2024

★★★★★ 5/5

Google

We just got a place to let in London Bridge, thanks to Frank Harris and the great help of Maria Leontiou. Maria was always available to answer all our questions and help with any issues that came up. She also did a virtual viewing of the flat for us because we were not in town which was really helpful and not something all agencies agree to. But this was what made it possible for us to find our future home and reserve it. Thanks to Maria’s great advice and assistance we got our offer accepted and reserved a really beautiful place. She was always incredibly friendly and accommodating. We got really lucky to work with her!

Tonia · 16 April 2023

★★★★★ 5/5

Google

I highly recommend Frank Harris & Co's service. Mark Scott and Samuel Jahson were my main point of contact. They were very professional and efficient in helping me finding a suitable tenant, explaining all the T&Cs very clearly upfront, and very prompt in responding any queries throughout the transaction. I really appreciate the human-centric approach that they took to deal with the customers (both landlord and tenants), taking the time to understand my needs and accommodate them. When you have an agency that you can trust, the rest just seamlessly flows.

Dee · 16 April 2023

★★★★★ 5/5

Google

When I was looking for a place to rent online, came across their website and decided to visit their Tooley St. office based on the positive reviews here. Their friendly and professional staff (especially Maria and Ryan) helped me greatly and they quickly arranged a viewing for me to check the place. The flat was exactly like how it was presented on the ad online and they were very open to questions and they turned a typical unpleasant renting experience into a great deal! If you’re looking for a place to rent in London, don’t hesitate to give them a chance and let them help you out! Highly recommended!

Şahin · 16 April 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Frank Harris & Co. and I couldn't be happier with the service provided. From start to finish, they were professional, knowledgeable, and dedicated to finding me the perfect tenant. Ryan took the time to understand my needs and preferences, and went above and beyond to ensure that I was satisfied with every aspect of the process. He was always available to answer any questions or concerns that I had, and made sure that I felt comfortable every step of the way. I would highly recommend Ryan Morgan of Frank Harris & Co. to anyone looking for a reliable, trustworthy, and exceptional real estate agent. Thank you so much for your hard work and dedication!

Dipo · 16 April 2023

★★★★★ 5/5

Google

My partner and I have been living in a flat managed by Frank Harris for the last 3y and recently decided to move further out of the central area. We would recommend Frank Harris for a number of reasons namely as I found them to be very professional and attentive, especially Ryan who was our main contact. Ryan gave us a lot of reassurance throughout the process, by arranging flat visits that didn't conflict with our busy schedules and being the link between us and the landlord. Communication was excellent and we felt that he was genuinely working towards helping us. Highly recommend!!!

Ana · 16 April 2023

★★★★★ 5/5

Google

Me and my girlfriend have been struggling to look for housing for the last few years especially because our English isn’t the greatest (both born and grew up in Ghana) so we didn’t really understand the customs and details about the housing policies. I just want to say a big thank you to Ledi Azemi for taking the time out and being patient with us and explaining the process to us, her customer service was amazing! I would recommend this company to anyone knew to the UK looking to settle down!

Steven · 16 April 2023

★★★★★ 5/5

Google

I had the pleasure of dealing with Ryan and the team who helped us to secure a property in the space of 24 hours! Having been in the property for over 2 years, Ryan and the team are now in the process of helping us with a renewal and have been supportive at every stage of the process. They have taken on board our circumstances and have been very supportive. They are an agency that want to ensure a pleasant tenant experience. I can't thank them enough!

Edward · 16 April 2023

★★★★★ 5/5

Google

Ryan Morgan was instrumental in finding the right place to live for me and my partner in 2021, in the thick of the pandemic and after 10 years of living in the same place. He did so in no time, and was very quick to understand both our needs and our requirements. Two years later, he once again showed great professionality, transparency and friendliness in helping us renew the tenancy of the same flat for another two years. I cannot recommend Ryan's service strongly enough, if you are looking for your next place to live here in SE London.

Gianfranco · 16 April 2023

★★★★★ 5/5

Trustpilot

Nicole and Salvator at Frank Harris…

Nicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.

Lilli · 9 January 2026

★★★★★ 5/5

Google

Smooth and straightforward experience which was a surprise given how hard we'd been told it would be to organise a rental in London. Ronni was most organised and enthusiastic, and really felt like an advocate for us to land a place.

Harry · 16 April 2025