Trusted Agent profile

Frank Harris and Co estate agents in London

4.8

★★★★★ Excellent

2,203 reviews across 4 offices and 3 platforms

Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,990

Reviews on Google

All 4 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

Our offices

Frank Harris and Co's four offices, most reviewed first. Each has its own page.

Latest reviews from every Frank Harris and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I worked with Chris Shao on a few different properties. He was honest with me about the properties (not trying to cheat me like some other estate agents do) and was also just a really lovely person to meet. He and I had a lot of similarities in our backgrounds so could see property through the same lens. Lovely guy - would recommend him to anyone!PositiveResponsiveness, Professionalism, Value

Lydia · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Lydia, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team

4/5

Google

Kellan and Alex helped when I was moving out of my flat share and looking for my own place. They were both helpful, knowledgeable and answered any questions I had. When there was a small hiccup on moving day (not the fault of Frank Harris & Co) Kellan handled it seamlessly.

Tom · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Tim, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Bloomsbury office. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I have a great experience with this company. Chris Shao is very professional, patient and helpful. He is the best agent that I have ever met in London. He pay attention to the needs of the customers. Thank you for showing me the property.

Alice · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear 里米, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Marilyn Plews Customer Relations Team

1/5

Google

Not a good experience. The person I enquired about letting my flat through them was insisting that I lower the rental price to low levels and if I didn't he wasn't willing to market my flat. Well I definitely didn't lower my flat rental price as he suggested but a little bit lower through another agent and my flat was rented in a few days. Obviously, he didn't know the market as well as he thought he did and I am glad I didn't market my flat at the ridiculous price they insisted I did.

Yiannos · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

5/5

Google

We had a viewing of a property near King Cross with Alex, and we were really impressed by his professionalism. The place was nice, and Alex explained everything about the building, costs, and the vacancies timeline. He also brought us around the block to show us the local amenities. We were very happy with this service!PositiveResponsiveness, Professionalism

Tommaso · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Tommaso, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I tried to look for a flat from this summer and didn't confirm this until October. It took a long time, but consultant Ben O'Reilly has been very patient and helped me a lot. He actively helped me communicate with the landlord. The best thing is that even if I have moved into the flat, he will still reply to my questions in time and help me solve the problems left by the previous occupant. Therefore, I strongly recommend people who need to rent to trust and consult Ben O'Reilly and other consultants in Frank Harris & CO.PositiveResponsiveness, Quality, Professionalism, Value

CHENYI · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Chenyi, Thank you for your kind words regarding our Bloomsbury office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Flathunt made such a positive experience thanks to Ade @Frank Harris Bloomsbury. It has been impressive how fast & accurately Ade understood what is important to me in my future flat. Taking time during visits for me to look around, Ade was especially helpful when it came to answer lots of questions I had about the process a buying a flat. Love the combined visits your organised Ade! Real time saver and definitely helpful to reach the point where I know what I want. Thanks Ade, really appreciate.PositiveResponsiveness, Quality, Professionalism

Cécile · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Cécile, Thank you for your great review regarding our Bloomsbury & Kings Cross office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Thanks for William Gladstone and the entire team in Frank Harris & Co, my purchase went through in the end. Will's professional advice and experienced guidance helped push the purchase process forward despite some unprecedented difficult situations we were facing (not just Covid!). I would highly recommend the services of Frank Harris & Co. and you will be impressed by the expertise of the stuff in there! Lei

Dogman · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Dogman, we are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I would like to thank Dear Lucia Giurini and the team of Frank Harris Bloomsbury for helping us so much during the stressful process of renting a flat. Thanks to Lucia's professionalism in her job and her fast and effective communication, I easily resolved all issues, which I thought would be very difficult. She was absolutely helpful and very kind throughout the whole online procedure. Thank you very much!

Mutlu · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Mutlu, Thank you for your great review regarding our Bloomsbury & Kings Cross office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I was looking for a flat for quite sometime and it had been very difficult to find a good property during the pandemic. However, Ben Oreilly from Frank & Harris was very helpful and introduced me to the property I am currently living in. They were very helpful with everything i asked for and always replied to me e-mails quickly. Definitely recommend going through Frank & Harris especially for students looking for their next home.PositiveResponsiveness, Quality, Professionalism

Ahmed · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Ahmed, I was delighted to read the comments in relation to our Bloomsbury & Kings Cross office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We worked with Lucia, who made great efforts to ensure we were shown a property on very short notice that we liked, although it was both tenanted and on a weekend, and also was great in communicating additional information and guiding us through the process. She was responsive, kind and not at all brisk or pushy as we found some other agents to be. Although we ended up going with another flat, I'd absolutely work with Lucia again in any future property search.

Em · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Marissa, Thank you for taking the time to leave such great feedback regarding your experience with Lucia is our Bloomsbury office. Kind Regards Marilyn Plews Customer Relations Team

5/5

Google

It has been my pleasure to work with Ashley in my flat search. She has always been excellent to work with. She took the time to really understand the type of flat that I was searching for and did her very best to offer properties that fit my requirements. She was always exceedingly prompt responding to my emails and phone calls. I would work with Ashley again if the opportunity arises.PositiveResponsiveness, Professionalism

Vivien · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Vivien We are thrilled to hear that you are pleased with the service you have received from our Bloomsbury office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Lucia was a fantastic real estate agent! She was very responsive and answered all our questions is a clear and detailed manner. She was very professional, and went above and beyond to explain different processes to us as first time renters. We managed to secure a great flat thanks to her!

Eileen · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Eileen, I was delighted to read the comments in relation to our Bloomsbury & Kings Cross office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

4/5

Google

Ashley has been extremely professional: prompt and clear in her communication and available at all times. I now dealt with dozens of agents from different agencies and Ashley has been able to listen to my needs and preferences better than anyone else, and capable to show me properties I could really be interested in. She is precious. 4 stars to the agency in general since their price/square meter is comparatively higher than market.PositiveResponsiveness, Professionalism

Chiara · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Chiara, We are thrilled to hear that you are pleased with the service you have received from our Bloomsbury and Kings Cross office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ben and the team of Frank Harris Bloomsbury have been wonderful in helping us. We were looking for a flat for my daughter studying at SOAS. Ben proposed us a very nice flat exactly were we were looking for. He was absolutely helpful and very kind throughout the whole online procedure. And when finally we get to London we found a very very nice and proper flat.PositiveResponsiveness, Professionalism

Nicoletta · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Nicoletta, We are delighted that you took the time to leave such a fantastic review which the Bloomsbury team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

George Walker, Alison and the Frank Harris team helped me sell a flat in Bloomsbury recently. We had the property live with another agent for some time before we moved to Frank Harris and they definitely delivered! As a seller you need your agent to be proactive, persistent and continuously on top of things to ensure things do not fall through the cracks once an offer has been agreed. George's persistence, proactivity and support in ensuring the transaction completed to the satisfaction of the buyer and the seller was absolutely remarkable! I really enjoyed working with George, Alison and team and highly recommend Frank Harris!

Saurav · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Saurav, Thank you for taking the time in providing such lovely comments about George and Alison in our Bloomsbury office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team

5/5

Google

Frank Harris is one of my estate agents for selling my property in Zone 1. George Walker is the key person helping on that. He is definitely very professional, patient and listening, and keeps on updating me the market situation and my property for selling weekly, and have organized 6 viewings so far. With such a professional and responsive attitude, given luck and timing, I am confident that the sale will be on the right path for a success completion eventually. Just a friendly feedback, I find it more relaxing and easy to get updates and appointments via email and text rather than mobile phone because I could not get good signal while walking in the street. Apart from this, George is indeed a star estate agent of high quality! YanPositiveResponsiveness, Quality, Professionalism, Value

Y · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Y C Chan, We are delighted that you took the time to leave such a fantastic review which the Bloomsbury team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

This year, I have started to look at buying a property in the Bloomsbury area. I first spoke with George who discussed what properties he thought would best fit my needs and eventually we found the right flat for me. Later on in the processes I then spoke with Alison. She was so lovely and down to earth, it was like a breath of fresh air talking to her and really made all this so simple for a first time buyer! Thank you so much the team at Frank Harris.PositiveResponsiveness, Quality, Professionalism

Niccola · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Niccola, I was delighted to read the comments in relation to our Bloomsbury office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

My flatmates and I looked for over 10 flats from different agents around London and Ben O’Reilly from Frank Harris was by far the most helpful agent and helped us find our perfect flat. He always responded to emails in less than 24 hours and was always willing to help answer our many questions (and we had a lot since we are students and first time renters). He made the rental process very easy and stress-free for us!

Isabella · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Isabella, Thank you for your kind words regarding our Bloomsbury & Kings Cross office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

4/5

Google

We've been renting through Frank Harris for a year now, and would recommend them as an agency. Any problems or queries that we've had have always been promptly and thoroughly resolved. We're especially grateful to both Rob and Gurpreet, who have always been exceptionally friendly, responsive, and helpful! They have gone out of their way to help us with the issues we had upon move in and contract renewal (the latter of which was a result of the coronavirus situation), and have consistently provided a really excellent service.PositiveResponsiveness, Professionalism

Emily · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Emily, We are delighted that you took the time to leave such a fantastic review which the Bloomsbury team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

With the change in management over the past year I have seen a vast improvement on previous services. Alex at the Bloomsbury office has been fast efficient and professional in his handling of tricky tenants. Nothing is too much trouble. As a landlord it is reassuring to know that the agency is actually working on your behalf and will support you when a decision needs to be made. Great work...thank you.PositiveResponsiveness, Professionalism

Tina · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Tina. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Frank Harris is one of the estate agents I am using to buy a property in London. George has been the person helping on that, and I have been very pleased so far. He is professional, patient and listening, and he has been updating me constantly on new properties on the market, but also checking regularly on how my search is going. He is very patient, and he is definitely a very knowledgeable agent. He always has the information I need on hand, and makes sure I see and notice all of the different features that the properties we see have to offer. George is definitely a good combination of professionalism and friendliness.PositiveResponsiveness, Professionalism

Anahi · 25 August 2021 · Frank Harris and Co London (81 Marchmont Street)

Agent replied · 24 August 2024

Dear Anahi, What a lovely review you have given regarding our Bloomsbury office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Catherine was extremely responsive over email and always followed up with a call. When we met her to view the properties she was professional and friendly, providing helpful information and input. We would highly recommend Catherine.PositiveResponsiveness, Professionalism

Shelley · 25 August 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Shelley, Thank you for sharing your kind words about Catherine. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards Marilyn Plews, Customer Relations Team

4/5

Google

Nick at Frank Harris was great to deal with. Present but not pushy. Quick to respond to any queries. Helpful and reassuring throughout the process. As a first time landlord, it was initially a slightly daunting process however it was made so much easier with Nick's considered guidance and advice.PositiveResponsiveness, Professionalism

Fiona · 25 August 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Fiona. Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank & Waterloo team. Kind Regards, Marilyn Plews Customer Relations Team

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Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Frank Harris and Co

Which Frank Harris and Co office has the most reviews?

London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.

Where are the Frank Harris and Co offices?

The four Frank Harris and Co offices, by town:

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.

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