Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReally helpful team
Really helpful team! Nick from Frank Harris was great with comms before the move in date, helped me move in on the day and has been great at responding since
Dear Connor, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThanks for your efficiency and professionalism
Being a foreigner living in London, I have quite some experience in dealing with estate agents. The service from Frank Harris impressed me, especially Ms Annie McAllister who helped arrange flat viewing efficiently and answered my questions quickly. Really appreciate her service passion and professionalism.
Dear Annie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleWorked with Sofia & Emma at Frank Harris in the sale. This was a challenging and complex transaction. Sofia worked without complaint to see it through successfully, regardless of all the pressure I put on her. ThanksPositiveResponsiveness
Dear Dayantha. Thank you for sharing your kind words about Sofia and Emma. Your comments are much appreciated by the Southbank & Waterloo team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI just bought a flat in Waterloo from Sofia few weeks ago. She is very professional and responsible. Well prepared during the viewing and very effective after sales. It is the best experience with the agent compare to others I have worked before. Highly recommend!PositiveResponsiveness, Professionalism
Dear Wang, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleThank you to George Butt for an extremely efficient service - you showed us four studio flats, negotiated a great deal and then helped us complete before the end of the stamp duty holiday- great job. Would recommend you and your agency in futurePositiveResponsiveness, Quality, Professionalism
Dear Anne, what a lovely review you have given regarding our Bloomsbury & Kings Cross office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuring my tenancy, Jay has been ultra helpful and responded to any queries and issues I've had efficently.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleChris really took time to understand the needs of myself and my fellow tenant. Highlighting some great flats in the area which I was looking for. Would recommend doing business if a potential tenant.PositiveResponsiveness, Quality, Professionalism
Dear Eamonn, Thank you for taking the time to leave a review regarding your experience with Chris in our Barbican office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleJamie at Frank Harris was a pleasure to deal with and removed the stress from the whole process. He is extremely knowledgeable about the Barbican and was responsive, efficient and provided great support and from the start to completion. He went above and beyond to ensure the sale was completed by the end of the September. A fantastic service.PositiveProfessionalism
Dear Elizabeth. Thank you for sharing your kind words about Jamie. Your comments are much appreciated by the Barbican and City team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJay has been assisting us since the very of our tenancy. He has been a very professional and efficient mediator between us and the landlord. Whenever we experienced issues in the flat, the agency was always responsive and keen to help. I would definitely recommend their service!PositiveProfessionalism
5/5
GoogleWe have had a great experience dealing with Jay Smith in the property management team. He was very responsive to all of our issues and helped get the flat repairs done at an efficient pace. Would highly recommend the Frank Harris property management teamPositiveResponsiveness, Professionalism
Dear William, What a lovely review you have given regarding our Barbican office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotLocal experts - recommended!
Great level of service from Tina and team at Frank Harris. Good advice and very helpful both to us and to potential buyers. Definitely recommended.
5/5
TrustpilotGreat level of service and…
Great level of service and communication from Senior Property Manager Rebekah Hunter. Rebekah has been absolutely lovely and helpful since my very first call to her a few weeks ago. Although the issue we're experiencing isn't yet resolved, Rebekah has gone the extra mile trying to help us, keeping us informed and trying her best to reach out to any stakeholder that could solve our problem. She is continuing to follow up and I am hopeful we'll be able to find a solution to this issue. Nonetheless, her service and helpfulness are making a big deal of difference. Thanks Rebekah!
5/5
GoogleAs a tenant, I have had good experience with Charlotte who’s patient answering my questions and made no complaint arranging a second viewing for me. She not only knows to act in good interest of the landlord, but also to allow a certain level of flexibility and ensure speedy execution. She’s my best letting experience in the UK.PositiveQuality, Professionalism
Dear Giang, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotBuying a Barbican flat:
Buying a Barbican flat:Buying a Barbican studio flat from Frank Harris & Co has been a very positive experience thanks to Lorenzo Ronconi. He has extensive knowledge of and enthusiasm for all things Barbican and is very professional, helpful and efficient.Highly recommended.
5/5
GoogleMy experience with Frank Harris was phenomenal. Our letting Agent Nicole in particular was very professional and responsive to our needs and queries, and made the entire process easy and straightforward. I would highly recommended their service.PositiveResponsiveness, Quality, Professionalism, Value
Dear Patrick, Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the Southbank & Waterloo team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHighly recommended
I dealt with Lorenzo Ronconi and a couple of other members of the Clerkenwell Frank Harris & Co team in my search for a flat - it was a very positive experience, I found them extremely helpful, efficient and responsive. I would thoroughly recommend!
5/5
GoogleWe arranged a viewing and was met & greeted by Catherine who was bang on time at the property, very helpful person. Afterwards there was no pushy follow up and we made an offer. We loved the complete service follow up because Catherine arranged for financial advice and conveyancing quotation arriving within a few hours, we really thought that professional and a switched on complete service from web-site to owning a property. Great customer service and thanks Catherine. Just a pity our offer was turned down. Better luck for us next time. M&HPositiveResponsiveness, Quality, Professionalism
Dear Michael, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Southbank & Waterloo office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Marilyn Plews Customer Relations Team
1/5
TrustpilotPlease do not take any house via Frank…
Please do not take any house via Frank Harris. We recently moved into a property in Barbican; not only it was not deep cleaned but also electrical were not checked and we living under fire hazard and there is major plumbing leakage in kitchen and in the bathroom. In addition, smaller things do not work like broken toilet seat, smashed glasses broken curtain rods and list goes on!! I have been trying to connect with them especially regarding life threatening issues but agency is showing no urgency to act! Even though, they took full deposit and a very high rent.
1/5
Trustpilot10 days WITHOUT hot water & PESTS founded
I was left 10 days WITHOUT hot water from the first day I moved in, and they said it was fixed in a "professional and timely manner"; yes they don't seem to ensure at all that you have hot water on the very first day you check in. Of all the nerve! One more thing to alert, I found PESTS on the mattress. Horrible!
5/5
TrustpilotHuge Thank You to the Frank Harris Team
The whole Frank Harris Team were wonderful. It was a big move for me and my family. Tina, Lorenzo and Jamie did a great job guiding me through the process, offering both sensible and sensitive advice and getting me to the finishing line. There were several hurdles along the way and few false starts. Nevertheless, both sale and purchase of one Barbican property to another were handled with consistent and unfailing professionalism and expertise. Their combined knowledge of the Barbican is without rival.
5/5
TrustpilotHighly recommended
We have just bought a property in the Barbican through Frank Harris, working with Jamie Charlton, who has been superb throughout. It's been a long old process since we first started looking, we ended up in a chain, part of that chain was very tricky and he was calm and professional throughout. I wouldn't hesitate to recommend him. A good firm, and a good estate agent.
5/5
GoogleHad the pleasure of working with Harris & Co. during my recent flat search. They were both helpful and professional from the start of the renting process to the finish. I worked with Harrison Bacon, who went out of his way to provide prompt responses to my mainly calls and emails. Overall, a very good experience!PositiveResponsiveness, Professionalism
Dear Hannah. Thank you for taking the time to leave a review regarding your experience with Harrison in our Southbank office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have been renting my flat through Frank Harris since 2007, and have always found them helpful and professional in finding tenants. Alex Squance and William Gladstone-New are keeping up the standards, and I'm glad that they are now dealing with the properties.PositiveResponsiveness, Quality, Professionalism
Dear Lynda, We are thrilled to hear that you are pleased with the service you have received from our Bloomsbury and Kings Cross office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was considering moving into a flat in the Barbican and Ms. Charlotte Rule was extremely helpful in finding a number of suitable apartments to show me in my price bracket. She was considerate and responsive in her communications with me as well as helpful and approachable while conducting the viewings.PositiveResponsiveness, Quality, Professionalism
Dear Anastasiia, We are delighted that you took the time to leave such a fantastic review which the Barbican team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Marilyn Plews Customer Relations Team
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The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (205 Tooley Street) has the most, with 825 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
