Trusted Agent profile

Frank Harris and Co estate agents in London

4.8

★★★★★ Excellent

2,203 reviews across 4 offices and 3 platforms

Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,990

Reviews on Google

All 4 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

Our offices

Frank Harris and Co's four offices, most reviewed first. Each has its own page.

Latest reviews from every Frank Harris and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Catherine worked very hard to help me and consistently gave a professional service. Her communication was excellent throughout by always keeping me informed and giving updates.

Jane · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Jane, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Extremely happy with the process that Nicole helped us out on in renting around the Waterloo area. Professional and guided and helped us move very quickly given our short time-frame!

Cedric · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Cedric, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank & Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Recently started working with Frank Harris which has been seamless. Bobby was helpful in the set up and Nick has been attentive and on the ball which the management. Highly recommend having tried a few other places that have proved at times painful

Josh · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Josh, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My recent flat hunt with Frank Harris could not have gone better. Nicole was both very kind and professional and offered such great help with every step of the process, from finding a flat to moving in. Thank you!

Marcos · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Marcos. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great experience with Tyger! Obviously very knowledgeable and a genuine pleasure to deal with. LISTENS to my needs/requirements unlike many other agents I have previously dealt with. Will be trusting him with my property search. Ask for this man if looking to purchase!!PositiveResponsiveness, Quality, Professionalism

Nico · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Nico We are thrilled to hear that you are pleased with the service you have received from our Southbank & Waterloo office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Moving from Australia during a pandemic has been challenging. Luckily Nicole from Frank Harris has made getting a lease easy. She was pleasant, friendly, responsive and clear in communications. Compliance can be a pain, but she helped grease the wheels to get things done. Thanks

Alex · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Alex, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank and Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Harrison Bacon has been amazing in helping me find a great flat under very short notice. He is an efficient agent and ensures that he is always accessible for any questions or help his clients need. He is also very professional and respectful of any specific concerns clients may have and committed to looking for the best living space fulfilling your requirements. Happy to have had Harrison as my agent!!PositiveResponsiveness, Professionalism

Ruizhe · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service from Harrison in our Southbank & Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Couldn’t be happier with my experience at Frank Harris. Nicole was absolutely wonderful to work with - she was friendly, attentive and extremely helpful from start to finish, and made the entire experience stress-free. Highly recommend!

Haddie · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Haddie. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

In February I needed to find an apartment in central London and thats when I came across Nicole Pretorius. Nicole was highly motivated, and genuinely committed to understanding what kind of flat I wanted. She then sent me links for properties, arranged viewings, provided advice. Within a week I had found the property I wanted. Nicole then worked extremely hard to secure that property for me. At every stage Nicole was polite, professional, informed and very efficient. I felt I was really well looked after and I felt confident in the process with Nicole at the helm. As a professional myself in charge of a large work force, I recognised Nicole is am extremely talented and able person.

Satinder · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Satinder, Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Just completed on the sale of my flat today with Frank Harris. Joel and team were excellent throughout, keeping me informed and updated of viewings and were all over the sales process. Communication was great! Would recommend them to anybody selling in the area.

Stuart · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Stuart, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Definitely 5 star experience!!! We had a great experience with Harrison Bacon at Frank Harris. He was always willing help us out with our questions (we had a lot!) and aided us through the entire process professionally and efficiently. We were able to see lots of properties relatively last minute and couldn't be happier with the flat we ended with - thank you Harrison!PositiveResponsiveness, Quality, Professionalism, Value

Bo · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Bo. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Really happy with my experience with Frank Harris so far. Nicole was super professional since the begging which was essential to close the deal fast. Also, since we’ve moved in Nicole has been always available to answer our queries and solve the problems that we had. Great service!

Vicente · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Vicente. Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the Southbank & Waterloo team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience with Nicole Pretorius at Frank Harris - we went through them to rent a flat in London and found her incredibly friendly, responsive and professional. In particular, she helped us negotiate a favourable payment schedule, which we, as international students/recent graduates without UK-based guarantors, found incredibly difficult with other agencies. Overall, I would definitely recommend her services.

Dimitar · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Dimitar. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had to find an apartment by being away from London and dealing with Harrison Bacon at Frank Harris made it super easy. He was always responsive to my calls and emails with all the questions I had . Explained to me and recommended what providers to go with since I am new to London! It was a pleasure working with him, made my moving in super easy! Thank you Harrison!PositiveResponsiveness, Quality, Professionalism

Nad · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Nad, what a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience with Nicole Pretorius at Frank Harris. I went through them to rent a flat in London and it was a far easier and more enjoyable process than I had imagined. The service was exemplary and I was guided through the proceedings very efficiently with ample communication throughout. I would highly recommend their services!PositiveResponsiveness, Quality, Professionalism

Andy · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Andy, what a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Nicole and Bobby were stellar in communicating and helping set up our short term rental in Bankside, and followed through by responding quickly to each of our requests - no matter how small - even though our time zones were 8 hours apart. I highly recommend Frank Harris & Co - Southbank & Waterloo for their service and attention to detail.

Mike · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Mike, Thank you for taking the time to leave a review regarding your experience with Nicole and Bobby in our Southbank & Waterloo office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was super pleased with the level of service from Frank Harris, and in particular the help of Harrison Bacon. Despite the challenging market Harrison was quick and efficient and helpful in the process of finding a suitable flat. Any queries I had during the process were answered promptly and professionally, which made it comfortable and easy to rent. I really recommend Harrison and Frank Harris as a company! Thank you so much.

Albert · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Albert, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had the absolute best moving experience with Frank Harris, a special shout out to Nicole Pretorius. She was always a joy to speak to and she was so thorough with every detail of the moving process. She made every step of the process a lot easier and provided great support. I would highly recommend!

Tora · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Tora, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Frank Harris team delivers a very high quality service throughout the entire letting experience. The team provided fair opinion on the properties available in the area I was looking for, and guided towards the one best fitting my requirements. The team also handled all of my queries and requests with great professionalism, responsiveness and flexibility, both before and after signing the tenancy agreement. Highly recommended.

Luca · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Luca, Thank you for taking the time to leave a review regarding your experience in our Southbank office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Letting my flat with Frank Harris was a stellar experience from start to finish. Nick and his team were responsive throughout the day, and they helped me get to a great outcome with tenants. Nick and Nicole were both highly professional, and went above and beyond to highlight the flat and local area's strengths to prospective tenants. By the time they were finished talking I was sad to be moving out!PositiveResponsiveness, Quality, Professionalism

James · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear James. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am extremely pleased to be assisted by Catherine Gaston from Frank Harris. She has been very friendly and helpful throughout the whole process. She showed me different types of flats, highlighting the strengths and weaknesses of each in accordance to my needs. In addition, she kept assisting after my offer has been accepted, making sure that the contract exchange and completion occur timely and efficiently. I couldn't have asked for a better estate agent, highly recommended!

Alberto · 14 June 2022 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Alberto, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Selling my flat

I was very impressed with Mr Butt and his team at Frank Harris, Marchmont Street. In the process of selling my small flat they could not have done better. George advised me on which offer I should accept and then he helped in finding a very good solicitor.There were a few 'hiccups' in the process of selling, which the solicitors had to deal with, but he was very patient and finally the sale was completed.I have no complaints and would recommend to anyone Frank Harris in Marchmont Street, WC1.

Ms · 24 May 2022 · Frank Harris and Co London (87 Long Lane)

Agent replied · 13 June 2024

Dear Penelope, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

Spammers, time wasters and crooks!

They provide partial information, hide essentials (energy ratings/service charges, etc), cannot get a straight answer from them and they'll spam you mercilessly with unrelated emails!Of which their response below is a typical example: ask to be unsubscribed, even though you were never asked to be subscribed, and you'll get requesters to give them a call!!They must be thinking that only fools would deal with them.AVOID! AVOID!!!

George · 18 March 2022 · Frank Harris and Co London (87 Long Lane)

Agent replied · 13 June 2024

Dear George, I am sorry to hear that your experience with us hasn’t been as we would expect. I am unable to find you on our database. Please contact me so that we can chat further at customerrelations@dexters.co.uk. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

They Get The Job Done On Time- Happy Landlord!

I must say, I have given my business to this Estate Agency for the last 13yrs and they have never seemed to amaze me. I have never had a void period in finding professionals to rent my one-bedroom property in SE1. Their agent is so efficient and effective in finding reputable tenants an securing long term contracts quickly. I enjoyed the follow-up communications and customer service with the team. Ryan the Letting Agent Manager knows how to make you feel special as a Landlord with a complimentary wine case on completion. Keep up the excellent work guys and it's great doing business with you.

Portia · 18 March 2022 · Frank Harris and Co London (87 Long Lane)

Agent replied · 13 June 2024

Dear Portia, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Frank Harris and Co

Which Frank Harris and Co office has the most reviews?

London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.

Where are the Frank Harris and Co offices?

The four Frank Harris and Co offices, by town:

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.

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