Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had a fantastic experience finding my new home thanks to Libert. From our first interaction, he was incredibly professional, attentive, and dedicated to finding the perfect flat for me. What stood out most was how well he guided me through the letting process; he answered every question and made sure I was comfortable every step of the way. It is rare to find an agent who cares this much. Highly recommended!
Jovana · 16 February 2026 · Frank Harris and Co London (87 Long Lane)
Agent replied · 16 April 2026
Dear Jovana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
★★★★★ 5/5
GoogleI had a really excellent experience working with Shams at Frank Harris during my flat search in London. From the very first viewing, they were attentive, knowledgeable, and genuinely invested in helping me find the right place, rather than …
Lucrezia · 16 February 2026 · Frank Harris and Co London (87 Long Lane)
Agent replied · 16 April 2026
Dear Lucrezia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shams. Please do not hesitate to contact us again. Kind regards, Asha
★★★★★ 5/5
GoogleLibert was very helpful in my search. Highly recommend !!
Muhammed · 16 February 2026 · Frank Harris and Co London (87 Long Lane)
Agent replied · 16 April 2026
Dear Muhammed, Thank you for taking the time to leave a wonderful 5 star Google review. Libert will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleRating only, no written review.
JSMN · 16 February 2026 · Frank Harris and Co London (87 Long Lane)
Agent replied · 22 October 2024
Thank you for leaving a wonderful 5 star Google review. Kind regards, Asha
★★★★★ 3/5
GoogleDo you have email?
Sky · 16 February 2026 · Frank Harris and Co London (87 Long Lane)
Agent replied · 16 April 2026
Dear Sky, We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@frankharris.co.uk, I will make sure this is dealt with. Kind regards, Asha
★★★★★ 5/5
GoogleI had a great experience working with Shams to find my flat in Central London. They listened carefully and suggested flats that met all of my needs. Throughout the renting process and paperwork, they were quick, reliable and responsive. I would highly recommend working with Shams!
Ruchika · 16 February 2026 · Frank Harris and Co London (87 Long Lane)
Agent replied · 16 April 2026
Dear Ruchika, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
★★★★★ 5/5
TrustpilotLibert in Barbican HIGHLY RECOMMEND
I had the pleasure of dealing with Libert in the Barbican office. He was very attentive and knowledgeable when showing me around on a few viewings we had booked. Happy to have found my new home and would HIGHLY RECOMMEND to anyone who’s looking to move!!!
Armando · 13 February 2026 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 23 February 2026
Dear Armando, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 5/5
TrustpilotWe had a great experience with the Team…
We had a great experience with the Team in helping us find new tenants, Nicole and Zak took the time to understand our needs and requests, handled the entire process effortlessly and made us feel in safe hands from start to finish! The whole team have continued to support us post signing new contracts and have continued to provide a great service!
Peter · 12 February 2026 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 1 June 2026
Dear Peter, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
★★★★★ 1/5
TrustpilotPromised a lot, very disappointed
Promised a lot, including a higher price, but fell far short.
Lucy · 6 February 2026 · Frank Harris and Co London (123 Stamford Street)
Agent replied · 2 June 2026
Dear Lucy, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asha, Customer Relations
★★★★★ 5/5
GoogleWe are 2 professionals and just signed a one year tenancy with the Southbank & waterloo office. Salvatore was extremely efficient and friendly. He made out prices smooth and fast . From the viewing to offer and contact signing, everything was made simple. He was always available on phone to explain things.
Highly recommended , hope things go well during the year.
Falaknaz · 19 January 2026 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
GoogleRating only, no written review.
Muireann · 17 January 2026 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
GoogleWe had a great experience working with Zak throughout our property journey. He was consistently professional, approachable, and incredibly patient, even with our many questions and frequent check-ins.
Zak always made the time to help us and ensured we felt informed at every stage. His commitment to seeing things through and his ability to handle a busy workload with good humour really stood out.
We genuinely appreciated his persistence, and reliability, and it made the entire process far smoother than expected. We would happily recommend Zak to anyone looking for a dependable and hardworking estate agent.
Natasha · 17 January 2026 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
GoogleJoe was super kind and cheerful in the viewing day. We felt very well.
Ceren · 16 January 2026 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleI had a really pleasant experience with Joe, the agent. He called me 15 minutes early before the scheduled time to welcome me, which I really appreciated. During the viewing, he made me feel very comfortable and took the time to explain every part of the property clearly. He was also very helpful in answering my questions about the process afterwards, which gave me confidence to submit my offer straight away! Highly recommended!
Han · 16 January 2026 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleAs a prospective buyer i was delighted with the service from Frank Harris as a team and Eoin Cahill in particular. Fast and responsive. Took the trouble to identify our needs and eventually succeeded in selling us something very different from that which we had first had in mind.
Giles · 16 January 2026 · Frank Harris and Co London (87 Long Lane)
★★★★★ 5/5
GoogleGreat experience with Libert - responsive, communicative, and very helpful throughout the process. He took the time to chat with us and get to know what we were looking for without being pushy, which we really appreciated!
Erin · 16 January 2026 · Frank Harris and Co London (87 Long Lane)
★★★★★ 5/5
GoogleLibert was a pleasure to work with - proactive and persuasive, well organised, and helpful. I had to pause my housing search due to timing issues but look forward to working more with Frank Harris in the future.
Krister · 16 January 2026 · Frank Harris and Co London (87 Long Lane)
★★★★★ 5/5
TrustpilotI found Frank Harris & Co super helpful…
I found Frank Harris & Co super helpful and responsive, especially Zac Purssord he helped us throughout our tenancy agreement process and ensured we felt supported. Would definitely recommend!
Muireann · 11 January 2026 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 1 June 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
★★★★★ 5/5
GoogleNicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.
Lilli · 10 January 2026 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
TrustpilotNicole and Salvator at Frank Harris…
Nicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.
Lilli · 9 January 2026 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 1 June 2026
Dear Lilli, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asha
★★★★★ 1/5
TrustpilotDESPITE CLAIMING TO BE A RICS REGULATED…
DESPITE CLAIMING TO BE A RICS REGULATED FIRM IT IS VERY DIFFICULT TO FIND ANY HARD FACTUAL EVIDENCE TO SUPPORT THIS CLAIM APART FROM A SINGLE DIRECTOR OUT OF MANY BEING AN RICS MEMBER. VERY POOR AT BASIC COMPETENCES AND SUBMITTED LANDLORDS EVIDENCE A DAY AFTER CLOSING DEADLINE YET EXPECTED CLIENTS TO ACCEPT THIS AS AN ACCEPTABLE PERFORMANCE SO CAVEAT EMPTOR AND THERE ARE OTHER RICS REGULATED AGENTS OUT THERE
Charles · 8 January 2026 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 1 June 2026
Dear Charles, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asha, Customer Relations
★★★★★ 5/5
GoogleGreat client service, especially from Dilan who took the time to explain all the procedures for international students renting in the UK. Highly recommend.
Anis · 25 December 2025 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 1/5
GoogleI am writing to express my extreme disappointment and sense of betrayal over my recent interaction with your agency.
I inquired about viewing a property and was immediately told it was "under a lot of interest," creating pressured urgency. I was then instructed to pay a £252 fee just to secure a viewing. I was explicitly assured this fee was refundable and that it would secure the property for me.
After I paid, the terms changed completely. I was informed the fee was not refundable. This is a blatant bait-and-switch. You pressured me into paying under false pretences and have stolen my money.
This is not professional practice, it is predatory and deceitful. That £252 represents my time and trust, which you have utterly violated. I will be taking this matter further with the relevant authorities and will ensure others are warned about your tactics.
What you have done is, in plain terms, theft.
Gleb · 19 December 2025 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 16 April 2026
Dear Gleb, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@frankharris.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asha
★★★★★ 1/5
GoogleThese people are the rudest, most disrespectful crew in London. On God. No smiles, no welcome, nothing. Straight up foul energy.
Baneen · 19 December 2025 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 16 April 2026
Thank you for your review although I am disappointed to hear your experience with our Bloomsbury & Kings office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@frankharris.co.uk and I will ask her to get in touch with you directly. Kind regards, Asha
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