Trusted Agent profile
★★★★★
1,364 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,364 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
208
Reviews on Trustpilot
Business-wide
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Fenn Wright's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFenn Wright Ipswich was excellent throughout. Anne Houghton, Sales Progressor, was exceptional.
Hi Lorna, many thanks for your review which has been passed to Anne and the rest of the team at Ipswich. Thank you, Stella
5/5
GoogleThe agency was great from the start and have helped us with buying our first house. Anne was great at keeping us in the loop and for advocating for us. She was great at wrangling all parties, and keeping our spirits up when things, inevitably, took a while and felt frustrating.
Hi Alice, many thanks for your fantastic review which has been passed to Anne and the team at Ipswich. Thank you, Stella
5/5
GoogleMarie-Anne was attentive, efficient and super helpful in supporting our search for a rental property... the engagement / experience was stand out (and super easy) vs. interactions with other Ipswich agents last week. Thank you again!
Hi Sophie, many thanks for your fantastic feedback, Stella.
5/5
GoogleAfter an awful experience with a previous, different, estate agent, we were apprehensive working with Fenn Wright. Our worries and concerns were blown out of the water by Shannon Lay who was incredibly proactive in progressing our purchase and keeping us updated on any and all developments. Will certainly be recommending the Ipswich branch of Fenn Wright to any and all friends that need estate agents services!
Hi Matthew, many thanks for your fantastic feedback which has been passed to Shannon and the Ipswich team. Thank you, Stella.
5/5
GoogleFenn Wright Ipswich did a fantastic job marketing the house, conducting the viewings, negotiating with the offers and progressing the sale to a successful conclusion. Everyone in the team is very likeable, professional and efficient. Highly recommended!
Hi Miles, many thanks for your review which has been passed to the team at Ipswich, Stella.
1/5
GoogleNo hot water or heating for over a week. Reported a window security issue, still heard nothing 8 days later despite me chasing it. Took the guy handling it 4 days to realise our boiler was under warranty so they couldn't do anything and will be ten days without when anyone finally can fix it. And that's assuming Fennwright got it right and sent them the correct information for them to fix otherwise could be waiting even longer. Can't do washing, costing us a fortune using a little heater and boiling kettles to bathe and wash up. Absolutely shocking. They've been poor in the past but this is ridiculous and illegal. Disgusting.
Hi Sian, I am sorry to read your comments and would welcome the opportunity to discuss this matter further with you. Could you please contact Michelle Reedie, Partner and Head of Lettings - mmr@fennwright.co.uk Thank you
5/5
GoogleI recently used Fenn Wright to sell my late father's house. I'm based 180 miles from Ipswich so it was a slight worry not being on hand during the process, but it all went quickly and smoothly and Ryan answered all my questions in a professional and reassuring manner! They also recommended a good firm of solicitors (Attwell's) for the conveyancing, for which I was very thankful!
Hi Dave, thank you for your feedback which has been passed to Ryan. Thanks again, Stella.
5/5
GoogleFabulous experience with Ryan and the team at Fenn Wright Ipswich. Particularly in a difficult sellers market Fenn Wright have the expertise and contacts to ensure potential buyers get through the front door. We were in a short chain and Ryan and the team follow up post sale up and down the chain to ensure a speedy completion. They were also very competetive on price.
Hi Phil, many thanks for your fantastic review which has been passed to Ryan and the team at Ipswich. Thank you, Stella
5/5
GoogleAmazing service. Chris and the team handled the purchase with professionalism and skill. We went from agreed offer to exchange in three weeks. Honest, professional and thorough. Thank you.
Hi, many thanks for your feedback which has been passed to Chris and the team at Ipswich, Stella.
5/5
GoogleWe had a great experience renting with Fenn Wright. Could not recommend more. Maire-Kate, Lucy and Kevin have been extremely accommodating, friendly and helpful!
Hi Christina, many thanks for your fantastic feedback which has been passed to all the lettings team. Thank you, Stella
5/5
GoogleRating only, no written review.
5/5
GoogleVery good dealings with this company and a good progression team especially Hannah. Would recommend .
Hi Pauline, thank you for your review which has been passed to Hannah and the Colchester team, Stella.
5/5
GoogleFenn Wright provided a professional and efficient service for our house purchase.
Hi Robin, thank you for your review, Stella.
5/5
GoogleSteve L was very helpful and friendly throughout, proactively chasing up the whole chain to make sure things were progressing.
Hi Mary, many thanks for your review which has been passed to Steve. Thank you, Stella
5/5
GoogleAlways greeted with happy and helpful staff, the Lettings team keep the process clear and simple, making the whole experience feel easy. Thanks to Lucy and the team!
Hi Arlo, many thanks for your review which has been passed to Lucy and the team, Stella.
5/5
GoogleMe and my husband have been tenants under Fenn Wright for 4 years. The service is fantastic! Very professional and the communication is always smooth and straightforward. Thumbs up 👍🏽 …
Hi Dianelle, many thanks for your review which has been passed to our property management team. Thank you, Stella
1/5
GoogleThese people will drag you along and make you jump through hoops to steal a holding deposit that they do not make you aware has a 15 day expiry period, wherein they will keep your deposit. Even when they have all available information from day one. They are scammers. Do not waste your time using this agency. Find a good agency and go with them.
Hi, We are sorry to read your comments and we would appreciate the opportunity to discuss the matter further with you. Please contact Michelle Reedie, Head of Lettings on mmr@fennwright.co.uk.
5/5
GoogleFenn Wright (Tony) gave excellent advice and supported us through the process finding a buyer quickly who paid more than we'd expected. Recommend unreservedly.
Hi Simon, many thanks for your review which has been passed to Tony and the Manningtree team. Thank you, Stella
5/5
GoogleVery friendly, answered all our questions .... and we had many! Excellent service.
Hi Katharine, thanks for your review, which has been passed to the team at Manningtree, Stella.
5/5
GoogleI've had lots of experiences with letting agents over the years, this is really one of the only positive ones - responsive, respectful, and happy to help. What more could you ask for?
Hi Samuel, many thanks for your lovely review which has been passed to our property management team, Stella.
5/5
GoogleA very well managed transaction in letting my cottage, Mel was especially helpful and persevered through a seemingly intractable problem which resolved happily for all parties. Would recommend Fenn Wright as very good letting agents.
Hi Marie, many thanks for your fantastic review which has been passed to Mel and the property management team, Stella.
1/5
TrustpilotI have lost over 50K with Fenn Wright…
I have lost over 50K with Fenn Wright as a managing agent in less than 2 years
5/5
TrustpilotFriendly and super professional team
We used Fenn Wright for the sale of our flat in West Bergholt recently. From the initial contact and really impressive photographs (the flat looked stunning on Rightmove), through to completion we had regular updates to keep us in the loop throughout the sale. We were absolutely amazed that they sold our flat within a few days, despite it being Winter just before Christmas! We would whole heartedly recommend Kirsty, Paul and all the Fenn Wright team for their professionalism and attention to detail. Thank you so much, we greatly appreciate your hard work!
5/5
GoogleHaving recently used Fenn Wright to sell my house, I can not speak highly enough of the excellent service that the staff of the Witham branch gave. They were professional throughout the entire process and ensured the whole sale ran smoothly and effortlessly. I will definitely consider using them again in the future.
Hi Nick, many thanks for your fantastic review which has been passed to the team at Witham, Stella.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 504 reviews rated 4.5 out of 5, followed by Sudbury with 448.
The seven Fenn Wright offices, by town:
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