Trusted Agent profile
★★★★★
1,364 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,364 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
208
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Fenn Wright's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWorking with Fenn Wright has been absolutely delightful and a pleasure to work with. The team of Regan and Nathaniel were wonderful at finding a new home for myself and my partner, and Kevin ran through one of the best home walk throughs we've ever had. The team completely took the stress out of finding a new place to live and I would highly reccomend working with them.
1/5
GoogleIf I could give 0 stars, I would. Company told my partner it was fine if he had a CCJ, so we went through the whole process, paid the deposit, then were declined as the CCJ was over the threshold that we were not informed about. If we were told there was a threshold & what it was, WE WOULDNT HAVE APPLIED. Now they are withholding our deposit.
Hi Victoria, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further. If you could please contact Michelle Reedie, Partner and Head of Lettings, she will investigate this matter for you. mmr@fennwright.co.uk Thank you
5/5
GoogleAbsolutely fantastic service from Phil and his team throughout a particularly challenging chain/exchange process. Fenn Wright’s expertise and willingness to go above and beyond really made a huge difference. Particular recognition must go to Aimee for her tenacity and wonderful personality! Highly recommend Fenn Wright! ⭐️⭐️⭐️⭐️⭐️
Hi Stephanie, thank you for your fantastic feedback which has been passed on to Phil, Aimee and the team! Thanks, Caroline
5/5
GoogleScott and the team have been amazing to work with and so supportive during a very difficult time for us and couldn’t have been more helpful. And that’s why we asked them to sell our property for us. GREAT WORK 👏 …
Hi Ian, thank you for your great feedback that has been shared with Scott and the team. Thanks, Caroline
5/5
YellOutstanding Experience
Steve Lillistone was fantastic throughout the selling process. He explained in detail the options available to us, what the process involved and what to expect along the way. Throughout the process he chased solcitors and buyers to make the process as smooth sailing and quick as possible. I would highly recommend.
Hi Ann, thank you so much for your feedback which has been passed on to Steve and the team. Thanks, Caroline
5/5
GoogleRating only, no written review.
Thank you Gillian!
2/5
GoogleUseless at trying to let a property from them. I have chased and chased about a property,don't get anywhere. Tried to book a viewing and they told me to contact them the following week but gave out viewings to other people.impossible to communicate with EDIT: finally viewed the property and have now spent days trying to get an application form with no response from anyone. Also contacted head of lettings as advised and didn't hear anything from her either
Hi Gemma, I'm sorry to read your comments and would welcome the opportunity to discuss this further. Please contact Michelle Reedie, Head of Lettings, mmr@fennwright.co.uk Thank you
5/5
GoogleWhat an absolute joy it was to deal with Fenn Wright. Just a great team with your interests at heart and the patience and care to see things through to success. We cannot speak highly enough of Aimee, Ben and Phil - thank you all, we are so grateful! We'd recommend Fenn Wright to anyone looking for property in Colchester, they are phenomenal.
Hi Peter, thank you for your fantastic feedback which has been passed on to Aimee, Ben, Phil and the team. Thank you, Caroline
5/5
GoogleI cannot thank Debbie Oliver enough for the hard work she put herself in completing my purchase for my house.the process was so stressful but Debbie was always there to make sure the process went very smoothly. Thank you very much for all your help
Hi Boshir, thank you for your fantastic feedback which has been passed on to Debbie and the team. Thanks, Caroline
5/5
GoogleRating only, no written review.
Thank you Richie!
5/5
GoogleWe cannot thank Debbie Oliver enough for her time, patience and sheer dedication to getting our sale achieved. Utterly brilliant and of course, given the importance of exchange and completion, Debbie projected calmness and positivity throughout. We really felt Fenn Wright cared because of her wonderful professionalism. We would also like to thank Josh at the Ipswich office for his unruffled, calm help. Very good work all round from the best estate agency there is.
Hi Jonny, thank you for your fantastic feedback which has been passed on to Debbie, Josh and the team. Thanks, Caroline
5/5
GoogleI cannot thank AMY enough through my house buying process,her advise through my purchase was so good and helpful and if it was not for AMY I would not have purchased the property from fennwright. All thanks to AMY my house buying process went so smoothly.
Hi Sayfur, thank you for your great review which has been passed on to Amy and the team. Thanks, Caroline
5/5
GoogleVery caring, understanding and supportive company. It is nice to work with a company where it does not feel money driven. Each member of the team have been their with me through every step (Thanks Debbie) Throughout our purchase we have felt guided and prepped by the team. If I am ever in a position to sell or buy again Fenn Wright would be a first thought. Again many thanks for making our Christmas wishes come true.
Hi Tony, thank you for your lovely feedback which has been passed on to Debbie and the rest of the team. We hope you will be happy in your new home. Thank you and Merry Christmas! Caroline
5/5
TrustpilotThe best ever company to buy or sell your house …
Well what can I say about this company except they are very professional and helpful. We have had 3 homes to sell & 1 to buy and we have had this company to do all. Everything ran smoothly for all of them, I can't fault them at all. Whenever you wanted to ask anything they would help wherever possible. 2 particularly people I think went out of there way to help us which is Charley (Felixstowe) & Kyle (Ipswich) & I can't thank them enough. We are now happy in our new home and hopefully 2025 will be quieter.
5/5
TrustpilotFenn Wright Sudbury - excellent service…
We recently sold our house through Fenn Wright Sudbury - SuffolkWe could not have been happierRight from the start our contact Matt was excellent very professional but with a lovely friendly personality We sold our house over the first weekend and then we had the wonderful Tracey as our sales progresor We then bought our new home via the same office dealing with Jenny tooAll in all we were so impressed Thank you to the whole teamHappy Christmas to you allK&K
5/5
TrustpilotProfessional, reliable and hardworking team
I have consistently received an excellent service from all the team at Fenn Wright. A special mention for Sarah, Regan T and Nathaniel at the Colchester branch (Lettings)Always positive, friendly and helpful when providing advice or organising property maintenance on my behalf.I have used Fenn Wright for both selling and renting properties and more than happy to recommend.
5/5
TrustpilotExcellent customer relationship management
Despite a protracted and frustrating purchase of our house, due mainly to it being a probate sale, I have only words of praise for the way Kirsty supported us throughout the long process. She kept us informed on the progress of the sale and was quick to respond to our many enquiries and concerns and acted as an excellent conduit between buyer and seller. Kirsty comes highly recommended and is a credit to Fenn Wright.
5/5
TrustpilotCouldn't have asked for more....
We found the staff in the Colchester Office to be really helpful particularly Ben & Kirsty. Kirsty provided weekly updates from the bottom of our house sale and purchase chain all the way to the top - Thank you.
5/5
TrustpilotFantastic
I bought my house through Fenn Wright & they couldn’t have been more helpful. Constantly on the ball, chasing the right people at the right time to help speed up the process. The communication was excellent too and was consistent throughout, they reassured me at every hurdle and explained anything that might be confusing. I could not recommend these people enough, especially Kirsty. She was absolutely wonderful and a pleasure to buy my house through. Her customer skills are outstanding and she was incredibly helpful throughout. Thank you
5/5
TrustpilotFive star estate agents.
Great communication, regularly updating me on where I was in the conveyancing process. Polite, respectful and contacted the seller direct with my queries. The best experience ever from an estate agent.
5/5
TrustpilotA big thank you to the whole team for…
A big thank you to the whole team for holding my hand throughout some difficult times. You were all amazing & I will be thoroughly recommending Fenn Wright of Colchester to anyone who asks! My thanks again to all involved.
5/5
GoogleI never normally leave reviews but felt I should for this, as the team at Fenn Wright did an exceptional job at helping me sell my property. I would definitely use their services in the future. Thanks again Guys!
Hi James, thank you for your great feedback which has been shared with the team. Thank you, Caroline
3/5
GoogleFenn Wright were the agents on our recent house purchase. I was overall really impressed with the sales team (Josh and Kyle specifically) who were really friendly and worked with us to agree a price. Unfortunately the person who was assigned to progress our sale was quite condescending to me, would often ring me and act as if we were holding the transaction up (we completed in 3 months to the day!), would ignore emails or not read them properly and generally seemed to make out like we were being difficult and/or I didn’t know what I was talking about (questioning our deposit etc). We were sprung a completion date with 2 weeks notice and couldn’t complete that day as we were out of the country. I offered a date 2 weeks later which was ignored and I then got an email the next week saying ‘I hope we’re on track for *initial suggested date*’ which my solicitor ended up replying to in order to repeat what I’d said. I was then called and told they were stressed as they were ‘trying to organise a chain’ but our chain was only 3 parties with us being FTBs and the people selling to our sellers having left the country. They also said they were unaware that we needed to give notice on our rented house and needed time to do so but I had passed this along when we initially viewed the house. I must admit I felt like a pain and like I was causing a problem/delay when we caused no issues and were waiting for enquiries back from the seller’s solicitors. I replied to all correspondence the same day as we were obviously keen to move too. They also sent me an email which contained the seller’s new address which I’m not sure they should have done. When we moved in we were only given one key and the seller’s said they ‘weren’t told’ they’d need to give us other keys which I feel like the agents should have made clear. It did put a dampener on an otherwise smooth and happy process unfortunately.
Hi Elise, thank you for bringing this to our attention. We pride ourselves on exceptional customer service and we are genuinely sorry that you felt some elements of our service fell short of the standards we set ourselves. Repeat business and recommendations have been the life blood of our success over generations and I hope that this part of your experience will not put you off dealing with Fenn Wright in the future. I am grateful to you for your positive comments about our sales team. If you wish to discuss further, please contact Chris Jessup - cj@fennwright.co.uk. Thank you, Caroline
5/5
TrustpilotExcellent client focused service
It wasn’t the easiest journey to exchange contracts but Kirsty supported us all the way. Very client focused, supportive and not just 9 to 5. Jonathan was very diligent with the initial advice and preparing the sales materials.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 504 reviews rated 4.5 out of 5, followed by Sudbury with 448.
The seven Fenn Wright offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
