5/5
Five stars say no more, thankyou Tony.
Agent replied · 11 June 2024
Thank you

Trusted Agent profile
★★★★★
1,364 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,364 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
208
Reviews on Trustpilot
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Fenn Wright's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Five stars say no more, thankyou Tony.
Thank you
5/5
Mel has been so lovely and helpful whilst I was renting in manningtree! Very good communication and really understanding. Thanks for all your help x
Hi Poppy, many thanks for your review which has been passed to Mel and the property management team, Stella.
5/5
Fenn Wright have recently sold a property for me and I would wholeheartedly recommend them. They have a real understanding of the market and provide sensible, helpful advice. They handled the sales process extremely efficiently and were very responsive throughout. They were a pleasure to deal with.
Hi Simon, many thanks for your fantastic review which has been passed to our team at Manningtree. Thank you, Stella
1/5
Very shocking customer service
Very shocking customer service. Viewed a property to rent and waited over an hour outside the front door to be told they didn't have access and was watching the locksmith trying to get into the property as they didn't have access for whatever reason. We waited over an hour as we really liked the look of the property from the photos online. We entered and at first was nice until we entered upstairs which was so damage and a horrendous standard to even show potential renters. There were red stains on carpets, filthy bathrooms, damaged walls and looked like the previous tenants has tried to rewire the house themselves as all the walls were botched. We liked the area and phoned Fenn Wright that we was dissapointed as they advertised the property with photos of a brand new house and since then its had damage and this is false representation and the lettings lady just said the landlord does not pay for end of tenancy inspection. But we asked if these problems would be rectified before new tenants but they kept fobbing us off with saying they would ring back but never did! We could of literally of walked into anything if the property had never been checked from previous tenants and used a locksmith to get in on the time of our viewing appointment. Extremely unprofessional. We then emailed them, sent messages to online chat and phoned numerous times to put our interest forward to be told they would contact us back but they never did or acknowledged our email. This service is shocking and especially fobbing off potential renters is just horrific when they are asking for so much rent monthly as well. Poor customer service from Fenn Wright and I certainly wouldn't want to use them in the future!
5/5
Just sold and bought through Fenn wright Manningtree. Always found everyone in the team to be really friendly and approachable. Sale/purchase was frustrating at times due to being in a chain and slow solicitors etc…, I’m not sure we could have done it without Helen’s persistent chasing which I’m very grateful for!
Hi Jenna, thank you for your fantastic feedback which has been passed on to the team. Thanks, Caroline
1/5
Emily was the only decent person that I dealt with during an issue when we were leaving our rented property with Fennwright. Everyone else avoided responsibility and made things unnecessarily frustrating. For anyone reading this, Fennwright agents don’t make notes when you call, so if you have an issue, it’s a good idea to record your calls.
I am sorry to read your comments and would welcome the opportunity to discuss this matter with you further, please contact Miranda Sandison, Managing Partner, miranda.sandison@fennwright.co.uk
5/5
Just sold and bought through Fenn wright Manningtree. Always found everyone in the team to be really friendly and approachable. Sale/purchase was frustrating at times due to being in a chain and slow solicitors etc…, I’m not sure we could have done it without Helen’s persistent chasing which I’m very grateful for!
Hi Jenna, thank you for your fantastic feedback which has been passed on to the team. Thanks, Caroline
5/5
I spoke with Elliot and was viewed round a home and he was fantastic, he knew everything about the area and was really helpful and attentive throughout the whole appointment, would advise anyone looking in the with an area to speak with Elliot and his team here at Fenn wright
Hi Teddy, thank you for your fantastic feedback which has been shared with Elliot and the team. Thanks, Caroline
5/5
Dedicated staff, especially Helen, who kept us informed every week of the progress of our sale. They were very diligent in keeping the chain together and moving forward to completion.
Hi Jon, thank you for your great feedback which has been passed on to Helen and the team. Thank you, Caroline
5/5
Outstanding professionalism and support
We have just completed on a move using Fenn Wright Sudbury. I can’t praise them enough on their professionalism and their support throughout the process. Steve was personable, friendly and communicated well throughout, making everything less stressful. We knew what was happening at every stage through Steve and his colleagues’ attentiveness and cannot recommend them more highly. Thank you!
Hi Elaine, thank you for your fantastic feedback which has been passed on to Steve and the team. Thanks, Caroline
5/5
Dedicated staff, especially Helen, who kept us informed every week of the progress of our sale. They were very diligent in keeping the chain together and moving forward to completion.
Hi Jon, thank you for your great feedback which has been passed on to Helen and the team. Thank you, Caroline
5/5
I would like to say that Kirsty at…
I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
5/5
I can’t speak highly enough about the support we received from Fenn Wright and the level of tenacity and comment particularly from Tracy Wigens who was relentless in chasing the 7 property chain. Charlotte stepped in when necessary great team. Highly recommended
Hi Peter, thank you so much for your wonderful feedback which has been passed on to Tracy, Charlotte and the team. Thanks, Caroline
5/5
From start to finish, the process and information was simple to absorb. Charlotte was amazing, had all the facts a figues I needed, I was kept up to date every step of the way through first viewing to completion. Answers to questions were coming faster than asking the solicitors, I guess that is down to the relationship the agent (Charlotte) had with the vendors but made the process easier for me for sure. Thank you Charlotte 10/10!
Hi Tony, thank you for your fantastic feedback which has been shared with Charlotte and the team. Thanks Caroline
5/5
Rating only, no written review.
Thank you for your rating!
5/5
I would highly recommend using Fenn Wright, my experience with them was outstanding. Nothing was ever too much and always polite and friendly. I have finally just got into my new home but I would not be here if it wasn't for Helen, she was my rock and done everything possible to help with my purchase of my home. What a great team they all are, thankyou so much for all you have done, I can now enjoy my new home and relax 😀😊
Hi Paula, thank you so much for your wonderful feedback which has been passed on to Helen and the team. We hope you will be very happy in your new home! :-) Thanks, Caroline
5/5
Stanway Fenn Wright - Excellent!
Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!
5/5
Charlotte was excellent in securing a favorable completion date for my house purchase. Professional, proactive, and efficient, highly recommend!
Hi Wesley, thank you so much for your great review which has been passed on to Charlotte and the team. Thanks, Caroline
5/5
I would highly recommend using Fenn Wright in Manningtree! They supported, advised and dealt with the sale and purchase of our properties. From the get go, they were proactive, friendly, polite and helpful. They knew what was going on at all times and able to help/support in the right way. Helen was wonderful and also the wider team, Kaleigh and Ben. They were there all the tway through to completion and supported us the whole way. Thank you again!
Hi Jessica, thank you for your lovely feedback which has been passed on to Helen, Kaleigh and the team. Thanks, Caroline
1/5
Suggest you go elsewhere! I popped in with some very specific requirements. I asked for details of any houses to buy with stair lifts or where stair lifts could be fitted. I specifically said this was instead of ground floor flats/ bungalows. The manager actually complained that I was giving comprehensive information to what he said was “a junior member of staff”. I was then given details for a ground floor flat… the exact opposite of what I asked.
Hi John, sorry to read your comments and we would welcome the opportunity to discuss this matter further with you. Please contact Alan Williams, Managing Partner - acw@fennwright.co.uk Thank you
5/5
I would highly recommend using Fenn Wright in Manningtree! They supported, advised and dealt with the sale and purchase of our properties. From the get go, they were proactive, friendly, polite and helpful. They knew what was going on at all times and able to help/support in the right way. Helen was wonderful and also the wider team, Kaleigh and Ben. They were there all the tway through to completion and supported us the whole way. Thank you again!
Hi Jessica, thank you for your lovely feedback which has been passed on to Helen, Kaleigh and the team. Thanks, Caroline
5/5
Great Experience with Scott, Isaac and Angie at Fenn Wright, very helpful and
5/5
I just viewed a property today with Joanne. I was really impressed with her knowledge, enthusiasm and presentation of the property. The owner and this property are in very good hands with Joanne.
Hello, thank you for your great feedback which has been passed on to Joanne and the Branch Manager. Thanks, Caroline
5/5
Fenn Wright Chelmsford were incredibly helpful when we chose them to sell our house. Out of the many estate agents we had over to value our house, they stood out as being honest with a family feel, not there just to push a sale. They were helpful all through the process, especially the last month or so when lots of things needed chasing up across the chain. I would definitely recommend them.
Hi Sarah, thank you for your lovely feedback which has been passed on to Scott and the team. Thanks, Caroline
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Colchester has the most, with 504 reviews rated 4.5 out of 5, followed by Sudbury with 448.
The seven Fenn Wright offices, by town:
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