Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleVery professional service received from Laura Gill. This was my first time renting a property out and I had no idea where to start but Laura went through every detail step by step and put me at ease.
Dave · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Hi Dave,
I am delighted to hear you’ve received such fantastic service from our Bolton letting team and in particular, Laura. We much appreciate you taking the time to leave us a review as we like to recognise the achievements of our staff.
I know that Laura will be particularly pleased to hear her professional service put you at ease when letting your first property.
We wish you every success in your property investment and would be happy to deal with any future enquiries or services you may require.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleI currently have a rental property in Standish which was managed with a local agent for many years however, I've had many issues over the last 6 months and decided to change agents. I spoke to 4 agents and Laura Gill at Farrell Heyworth Chorley was by far the most professional and most helpful out of them all.
Tom · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Dear Mr Prior,
Thank you for taking the time to leave us a review. I am extremely pleased to hear you’ve received such a professional service from Laura Gill, one of our fantastic Property Managers. It doesn’t surprise me to hear this as Laura has just won our customer Service award for this quarter in recognition of the stellar world she has done for our clients.
I wish you all the best with your investment for the future and can assure you that you’ll be in safe hands with Laura.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleLettings...Lettings....Lettings...seems to be a dreaded word at the moment but not at Farrell Heyworth! Laura has helped me with my 2 rental properties in Chorley and it’s been an absolute breeze! From day 1 Laura explained everything that I needed to know and more! Anyone needing help or advice with their rental properties I would highly recommend speaking to Laura Gill.
Simon · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Dear Mr Longworth,
Thank you for taking the time to leave feedback. I am delighted that Laura in our Chorley lettings team was able to provide you with a great service when letting your property. I have passed on your kind words. Our lettings team know that it is a time of uncertainty for landlords and they aim to provide the clarity and certainty we know is essential for property investors. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleWhat an absolute gem Laura Gill is! Fantastic service from start to finish. Highly recommend Farrell Heyworths lettings services.
Lisa · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Dear Ms Jones,
Thank you for taking the time to leave feedback. It's great to hear how Laura has gone out of her way to make the lettings process as easy and successful as possible for you. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleTough times at the moment in lettings and I've been having doubts about what to do with my investment properties and also my parents investment property, but Laura gave me the advice and confidence I needed to put my mind at ease. Expert guidance is what I've been trying to get help with the last couple of weeks from agents but not much honestly or advice has made me question what's best to do, but with the help of Laura who was transparent I now feel confident to get my properties rented out. Anyone looking for advice and guidance during this confusing time then I can highly recommend contacting Laura Gill at the Chorley Branch Farrell Heyworth. THANK YOU LAURA
Ashley · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Dear Ashley,
Thank you for taking the time to leave feedback. We very much appreciate your comments during this period of uncertainty for landlords, I am sure other investors in your position will find them really valuable. I am delighted to hear that Laura and our lettings team were able to give you the benefit of their professionalism and tireless enthusiasm. Yes, this is a challenging time but, with the right advice, property is still a fantastic investment.
We look forward to working with you in the future and we wish you all the best with your investment.
kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleI’ve struggled to find a property to rent for me and my partner as we have a disabled child who has very specific needs but Laura and the team were so helpful and very understanding with our timings and needs etc. Although it didn’t work out with the property we wanted I would just like to thank Farrell Heyworth for how professional and helpful they were.
Rochelle · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Thank you for taking the time to leave feedback. I'm very pleased to hear that we were able to provide you with a great service during your property search. I'm only disappointed that at the moment we can't offer a property suitable for you and your son. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleMy mother has 2 rental properties in Chorley and Laura (Gill) has been very helpful and professional in making sure every detail has been explained and confirmed. Communication was most important for us as we’ve had difficulties with previous agents but Laura went through everything and kept us both up to date throughout the process. I very much believe in the phrase ‘you get what you pay for’ and with Farrell Heyworth this is very true. The electronic presentations they send out are fantastic as I could print them off and go through with my mother! Very impressed and will definitely be recommending to other Landlords. Thanks again Laura.
Chris · 29 July 2019 · Farrell Heyworth Chorley
Agent replied
Dear Mr Holder,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. I'm delighted, but not surprised, to hear that Laura has provided you with such an excellent service. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleRating only, no written review.
Jeff · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Dear Jeff,
Thank you for your 5 star rating. We're delighted we were able to help with your property matter. If you need anything else please don't hesitate to get in touch.
All the best,
Laura@FarrellHeyworth
★★★★★ 5/5
GoogleRating only, no written review.
Trevor · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Dear Trevor,
Thank you so much for taking the time to leave us a 5 star rating.
Wishing you all the best.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
Googleprofessional. eager to please. fantastic communication friendly staff, did what they said from the onset. i would highly recommend
Stephen · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Dear Mr Shillitoe, We're delighted to hear that you received such a great service from our Southport team. If we can help you further in the future please don't hesitate to get in touch. All the best, The Farrell Heyworth team
★★★★★ 5/5
GoogleJust completed on a property thanks to the great professionalism and 'can do' approach of staff from this particular branch - genuinely a pleasure to deal with. Many thanks to all the team for making the process so painless! Colin
Colin · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Hi Colin, thank you for taking the time to leave us a review. We’re delighted that our Southport team were able to provide you with a great service. I'll make sure to pass your kind words onto the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
Michael · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Hi Michael, Thank you for taking the time to leave us a review. We're delighted we were able to help you and your family to find a new home and the we were able to do so in a time that suited you. The Southport team will be delighted to hear your kind comments, we are very proud of the excellent service they provide. Wishing you all the best in your new home, The Farrell Heyworth team
★★★★★ 5/5
GoogleThe team have been the ultimate in professionalism, communicated at each stage. We have a lot of experience of different agents both as landlords and purchasing and selling property, this is the agent we will be using from now on. Many thanks to all the team.
Helen · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Hi Helen, thank you for taking the time to leave us a review. We are delighted you have received such a professional service from our southport team during your property transaction. the team will be delighted to hear your comments and will be ready and waiting to help you again when you need us. Wishing you all the best, The Farrell Heyworth Team
★★★★★ 5/5
GoogleI used Farrell Heyworth to rent out my flat, within two days of listing it with them they had found me tenants. Great communication, very professional and would highly recommend! Especially if you are dealing with Russell or Mandy. Superb service!
Primus · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleGreat service from the whole team in Southport. Amanda was really helpful with my search for a property. Although I couldn't secure the property I viewed with them, they kept in touch offering help and advice and other properties to view. Really approachable, knowledgable and professional wouldn't hesitate to recommend.
Sharon · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Hi Sharon,
Thank you for taking the time to leave us feedback. I'm so pleased to hear our Southport team were able to help you to find your next home. Your recommendation is so important to us.
If you need any further help or advice we'd love to hear from you.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleAt first I was a bit skeptical and nervous about selling my property, but from day one I dealt with Olivia, she made me feel comfortable and confident. Olivia has been nothing short of professional and has been a pleasure to deal with throughout the whole sale. She has always been at the drop of a line to help me out and has gone above and beyond of what she has needed to. After having previously dealt with other estate agents I can easily say Olivia has been far the best and I would 100% look to coming to her in future sales.
Aaron · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Dear Aaron,
Thank you for taking the time to leave feedback. I am delighted our proactive Southport team have achieved such a fantastic outcome during the sale of your property and have supported you throughout. our team really do try to go the extra mile to provide our customers with the very best experience and i'm delighted to hear this has been the case for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFarrell Heyworth estate agents called to my property that I had recently refurbished and reassured me with their professionalism from the outset starting with the valuation and attention to detail. Since then they have endeavoured to sell my property and get the best price for myself. To date I have no issues in recommending them to anyone in a similar position looking to sell their property. Shaun, Olivia, Mandy and Luke are a great team and always keep me posted of any developments.
Wayne · 29 July 2019 · Farrell Heyworth Birkdale
Agent replied
Dear Wayne,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during the sale of your property and that you have achieved such a fantastic outcome. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleRating only, no written review.
Kamil · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
(Translated by Google) Dear Mr Moskal, We are sorry to hear you from Bolton branch. The property has been viewed and has been successfully completed. We did have an issue with the printer.
We are able to be able to help you *. We hope you will be able to find the perfect property for rent.
Kind regards, The Farrell Heyworth Team (* we hope the below translation helps)
Dear Mr. Moskal, We are sorry to hear that you are disappointed with the services that you have received from our branch in Bolton. The object you reviewed was very popular and the application was successful on the property.
We had a problem the day you were in the branch with our printer, but it has already been solved. We know that it can be difficult when English is not your first language, but we have a Polish speaker in the industry who will be able to help you. We hope that you will still give us a chance to help you find the perfect property for rent, because we have many other fantastic properties to rent.
Yours sincerely, Farrell Heyworth
(Original)
Dear Mr Moskal, We're sorry to hear you have been disappointed with the service you received from our Bolton branch. The property you viewed received a huge amount of interest and an application has now been successful on the property. We did have an issue on the day you were in branch with our printer but this has now been resolved.
We know that it can be difficult when English is not your first language but we have a Polish speaker in branch who will be able to help*. We hope you will still give us the opportunity to help you to find the perfect rental property as we have many other fantastic rental properties available.
Kind regards, The Farrell Heyworth Team (*we hope the below translation helps)
Szanowny Panie Moskal, Przykro nam slyszec, ze jestes zawiedziony uslugami, które otrzymales od naszego oddzialu w Bolton. Obiekt, który przegladales, spotkal sie z duzym zainteresowaniem, a aplikacja odniosla sukces na nieruchomosci.
Mielismy problem w dniu, w którym byles w oddziale z nasza drukarka, ale zostalo to juz rozwiazane. Wiemy, ze moze to byc trudne, gdy angielski nie jest twoim pierwszym jezykiem, ale mamy polskiego mówce w branzy, który bedzie w stanie Ci pomóc. Mamy nadzieje, ze nadal dasz nam szanse, aby pomóc Ci znalezc idealna nieruchomosc na wynajem, poniewaz mamy wiele innych fantastycznych nieruchomosci do wynajecia.
Z powazaniem, Zespól Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Jenna · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave us a review. Kind regards, Laura @FarrellHeyworth
★★★★★ 5/5
GoogleRating only, no written review.
Kellie · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Kellie, Thank you for taking the time to leave us a 5 star rating. Kind regards, The Farrell Heyworth Team.
★★★★★ 4/5
GoogleRating only, no written review.
Steve · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave review. We're really pleased you received a 4 star service from our team. If we can be of any further assistance please get in touch! All the best, The Farrell Heyworth Team
★★★★★ 1/5
GoogleRating only, no written review.
Ross · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleVery bad service never again
Sal · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Sir,
We're extremely disappointment that you have had an issue with the service we provide. Customer service is our top priority and I would be keen to discuss this matter further with yourself.
I would be grateful if you could contact me as soon as possible with your full name and property address to marketing@farrellheyworth.co.uk so that I can investigate this matter further on your behalf.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 1/5
GoogleI was ask about new dishwasher from 4 years with no results.i check my contract and it is part of my kitchen. Last friday we try to let to know to the agency that wind destroy our fence. Lady which pick up the phone said That we hawe to find somebody to repair that frence.
Anna · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Anna,
Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry.
Thanks for getting in touch.
Kind regards,
Laura Gittins
Marketing manager - Farrell Heyworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.