Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI used Farrell Heyworth to view a property in Bolton - I Wanted to take on the lease after the viewing was told the fee could only be taken in person at the office after she spoke to somebody there..... - I then called this morning to notify them i will come in in person to pay the fee as i was informed this is the only way this can be done to hold the property viewed!!! I spoke to Paul he agreed thats fine and to head over - Once I arrived in Bolton they notified me the property was just taken (VIA payment over the phone after i tried to do this previously and was informed i had to come in person...??) .... Obviously very annoyed as i drove from my office in the centre of Manchester to the centre of Bolton after notifying Paul i was coming in person to pay the Admin fee……I managed to lease one of the other apartments from a much more professional and competent competitor of theres in Bolton who happened to have a similar apartment int he same building - Greenwood James agency handled the lease within an hour - i dodged a bullet not having to deal with Farrell Heyworth in the long run ….
DM · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Google User, Thank you for taking the time to leave a review. We're sorry you had any difficulty when viewing a property. Your comments are very important to us and whilst we realise that this matter is now concluded, any issues our customers have with our services are now passed on to our training team to ensure that our customer service is consistently improved. Kind regards Laura@FarrellHeyworth
★★★★★ 1/5
GoogleArranged a viewing for the following day and no one turned up! We rang them and were told there was no viewing booked!
Aziza · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Ms Ali,
Thank you for taking the time to get in contact with us. We're sorry if you have been caused any inconvenience when trying to view the property of your choice. We appreciate that missed viewings can be very inconvenient for both buyers and sellers and so we view your comments very seriously. We would be grateful if you could contact the branch on 01204 399388 so that we may investigate this further and ensure that no further errors occur.
Kind regards,
Farrell Heyworth
★★★★★ 1/5
GoogleI can't seem to mark less than a one star. It's been 18 days since tenancy ceased and still no return of undisputed tenancy fees. A disgrace of a company I've had the misfortune of dealing with at two properties. Avoid.
Ry · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Mr Goodman, Thank you for taking the time to leave a review. We're sorry you are dissatisfied with the termination of your tenancy. We would be keen to investigate this matter further, please contact us at marketing@farrellheyworth.co.uk stating the property address. Kind regards, The Farrell Heyworth Team
★★★★★ 1/5
GoogleSay one thing do another.
Yunus · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Yunus, I believe you were interested in purchasing a property which is already under agreement. I understand this can be frustrating but we would be delighted to hep you to find another property which meets your requirements. Please don't hesitate to call us on 01204 399388 All the best, The Farrell Heyworth Team
★★★★★ 1/5
GoogleHad endless problems with these as our letting agents, far too many to list in one review. When I finally was able to move out of the property I was lied to repeatedly by Paul, whose laziness resulted in me getting my deposit back late. Sam was, however, brilliant. She went above and beyond to try and help us during our nightmare experience. Avoid avoid avoid!
Greg · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
We're sorry to hear you have been unhappy with some of the service provided by our team. We take all of our reviews very seriously and would like to investigate this matter further. Unfortunately, we haven't been able to find a record of a tenancy for a Mr Greg Barlow in our system. We would very much like to discuss your concerns further and would be grateful if you could get in touch with Paul Hearne, our Bolton Lettings Manager on 01204 399388. Many thanks.
★★★★★ 1/5
GoogleBooked in for a viewing a few days ago.. rang the office today to confirm my viewing only to be told my details are not even on the system and they will not show me round the property. Woman who i spoke to became very rude speaking over me ..very poor service from these clowns!
Tommy · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleWe were already using Farrell Hayworth (FH) for letting our properties but when we decied to sell one of them they promptly stepped in with what turned out to be very good advice.
We sold our property in less than a week of being on the market with the help of the sellers additional pack. Everything has gone smoothly and we've now completed.
High recommendation
Helen · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Helen, We're delighted to hear that you had such a great experience from our Bolton branch both when letting your properties and then during the subsequent sale. Our branch team work really hard to provide the very best advice to our customers. We're also really pleased to hear that our new Homebooster product was so successful for you, driving up enquiries about your property and helping us to find the right buyer in such a short space of time! If we can be of any further assistance please don't hesitate to get in touch. Kind regards, Laura@FarrellHeyworth
★★★★★ 5/5
GoogleI sold my father's house through Farrell Heyworth and was very happy with the service, sale price and dealings with the house sale.
Dermot · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleCould not recommend these guys more. The bad reviews are from before the office completely changed hands, don’t be put off! Paul was amazing, sold our house first time after it being on the market for months. He went beyond expectations, always available on the phone and friendly. It’s like he enjoys his job! :) Stevie, Gina and Dan became like friends in the end, so helpful and professional. The sales progression team were ruthless in their persuit of the sale on our behalf, they are worth their weight in gold. They chased up all parties making sure things went smoothly and to plan.
Gemma · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Gemma, Thank you for taking the time to leave us a review. Our staff really do try to provide our clients with the very best service. We're so pleased that we were able to achieve the right result for you when selling your home. If we can be of any further assistance please don't hesitate to get in contact. All the best, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleHorrible service ever. Liars and wasted my time going to a house amd then they found lots of reasons for them not showing up. To be avoided
Elena · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Ms Sava, thank you for taking the time to leave review. We are sorry that you have been inconvenienced when attending a viewing. This must have been really frustrating for you. at Farrell Heyworth we conduct thousands of successful review very year and errors like this are an extremely rare occurrence. However, it's clear that mistakes were made when making arrangements for yourself. We appreciate you bringing this to our attention and will take steps to ensure that this cannot happen again. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleGreat service big thanks to Gina
Ste · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleGreat service from Stevie who I was liaising with whilst purchasing our first home. Stevie made it easier and was lovely to speak too. I felt I could contact her at anytime with any questions I had and she was always happy to help me. Thankyou Stevie!
Emma · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Stevie and the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
Googlevery pleased with everyone who helped us to sell our house. we would recommend Ferrel l Heyworth to anyone. All staff were helpful and friendly.
Brenda · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Ms Binks,
Thank you for taking the time to leave us a review. We're delighted to hear you received such great service during the successful sale of your property. Our Bolton branch team work hard to ensure they offer professional friendly advice and go the extra mile to get you the very best price for your home. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleWhilst managing my property Farrell Heyworth were truly excellent. I have other properties managed by another company and I can honestly say Farrell Heyworth are much better. The tenants they picked were the best tenants I have ever had and the regular inspections meant the house stayed in pristine condition.
When I put my property up for sale I was delighted with the service I received. Stevie especially was very aware of the stress involved in selling and she metaphorically held my hand throughout the process.
I would use Farrell Heyworth again and wouldn't hesitate to recommend them to anyone letting or selling.
John Stoker
John · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Mr Stoker, Thank you for taking the time to review our service. We are delighted that you received such a professional service from our Bolton branch team, both when letting your property and during your sale. Our branch teams work hard to ensure our clients receive only highest levels of service and will be very pleased to hear you would happily recommend their services to others. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleExcellent service. Everyone was professional, friendly and helpful. Always returned calls, followed up queries and generally worked hard to sell and complete the sale. Thank you! I would highly recommend your firm.
Andrew · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
Googleafter never selling a house before the team from Farrell heyworth made the whole experience hassle and stress free right from the start from james valuations to all the girls in the office .both ours and my dad's homes sold on first day live .thank you so much .consideration and compassion shown throughout a difficult time thanks
Michael · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleToday we complete on the sale off our property, the team at Farrell`s Heyworth have been fantastic, I would like to give a massive thank you to Stevie, Gina, Stacey, Kerry and Ania for all the support they have provided during this extremely long journey. The team have kept me updated on progress every step of the way, they have managed the good news with the bad news which is sometimes not easy to do, I thank you so much for helping, supporting and listening to me moans with a sympathetic ear, you are such a fantastic example to Farrell Heyworth...Thank you
Tony · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleHaving dealt with Farrell Heyworth for rental purposes and, at times, very demanding tenants plus the final sale of the property we were very happy with the friendliness of the staff, especially Gina and Stevie, and the way they handled both rental and sale of the property.
Jonny · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Jonny,
Thank you for taking the time to leave us a review. All of the team in Bolton work really hard to give our customers great service, I'm sure they will be delighted to hear you felt they did and that we wee able to help you ge a great result.
If we can be of any further assistance please don't hesitate to contact us.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleI have had dealing with the Bolton Branch of Farrell Heyworth, with both sales and purchasing. There can do approach With the sale of my property was fantastic, from the moment James came to the house, explaining how the process works, taking the picture's and the floor plans. Stevie, Gina and Stacey in the office were always on hand to give me feedback after the viewings and negotiating the offers.
I then bought my new home from the team, and was shown around by Ania who's knowledge of the house and the area was brilliant and was a delight to deal with.
I would recommend the Bolton office 100% and if I ever sell again, I would not hesitate to use them again.
Simon · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Hi Simon, thank you so much for taking the time to leave us a review. We're really proud of the service provided by our bolton branch team and we are delighted they have done such a fantastic job selling your property. We'll pass your comments on as we know the team will be thrilled to hear them. If we can be of any further help please do get in touch. Wishing you all the best in your new home, The Farrell Heyworth Team
★★★★★ 5/5
GoogleHaving found our rental property with farrell heyworth we couldn't be any happier, the staff are all so friendly and helpful with anything we have needed. We dealt mainly with Stevie and she who was extremely professional and kept us updated throughout the process. Could not recommend Farrell Heyworth enough!
Declan · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Mr Platt,
Thank you for your kind review. I'm delighted to hear that you've received such fantastic service from the Bolton team when finding a property to rent. Our staff work really hard to ensure they provide regular professional communication, and they will be extremely pleased to hear this has been the case for you.
We wish you all the best in your new property.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleWe have been using Farrell’s Heyworth letting service for some time. Bethan Shaw has been our contact person and has always acted professionally in dealing with any issues. She has endeavoured to resolve problems, quickly keeping all parties informed. Thank you.
Kathryn · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Kathryn,
thank you for taking the time to leave us a review. I am delighted to hear that you've received such a fantastic service from Bethan.
Our team really do work hard to delight our customers with fantastic customer service. I will pass your comments on to Bethan who I am sure will be thrilled.
Wishing you all the best.
Kind regards,
Chris Heyworth - Director
★★★★★ 1/5
GoogleIgnorant and incompetent. It has been 19 months since I requested a repair in the flat I rent through them and still nothing has been done. The workmen they have sent round have cracked my window, broken my shower doors and used my things and nothing has been done about any of it. They have also sent someone into my flat without my knowledge or permission.
Response:
I can also add dishonest and liars to the list as I have never cancelled an appointment or not been present when agreed. Can you give even one example of this?
I have, however, granted your workmen access to my flat on many occasions to do repair work, which they have failed to do as you use incompetent, ill equipped workers who do botch jobs. I hardly think I’m being unfair, given that I reported damage made to the flat in June 2017 by your own workmen, which was only repaired last week despite my reporting it and granting access on many occasions over the last 19 months. Miraculously only happened after I left this accurate review. I have been repeatedly ignored and lied to, and even now I’m still awaiting a response about the broken shower doors, the replacement of my things and a description of the work done to my shower. Given that it has supposedly been fixed on numerous previous occasions when workmen have been into the flat (several times with my permission but on occasion without my being contacted at all) I did ask for a summary of what had been done. As this has been a recurring issue that has never actually been fixed by your substandard contractors, I would like to know that it has finally been resolved. I have, of course, been ignored once again.
Also, what exactly are you awaiting a reply about, as I have received 0 correspondence from you?
I find it disgraceful that you would outright lie on here to try to paint yourself in a better light. How can you say that I have missed appointments when there have been none? Or that I have not been present at agreed times when a) there were no agreed times and b) I had given my express permission to you to give them keys whilst I was at work because I just wanted the window fixed.
May I enquire exactly what this ‘investigation’ of yours entailed? As it’s reults are complete fabrications to cover your own incompetence.
Erin · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Ms Bewley,
I have made a full investigation into what the issues have been with the repairs and I think you are being very unfair on Farrell Heyworth in your review.
I can understand and sympathise over your annoyance with the contractor but as you know, they have been trying to gain access to make the repairs for a long time now and you have cancelled appointments or just not been there when they turn up at times agreed by you.
For our part, we have also been trying to contact you to finalise things but have not received a reply from you. Please call our specialist lettings team on 01204 374265 so we can both sort this out to your satisfaction.
Kind Regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleRecently completed a purchase through this company and feel obliged to provide this glowing reference as they were so unlike my other recent estate agency experieces. They kept me informed throughout the process, looked after my interests as well as the seller, did what they said they would do and we completed in super quick time. What more could you ask for! I woud definitely recommend using Farrell Heyworth. Special mentions for Anna and Stevie who were proper stars. Cheers!
Martin · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Dear Mr Jordan,
Thank you for taking the time to leave feedback. I am delighted our proactive Bolton team have achieved such a fantastic outcome during the purchase of your property. Communication is really important to us and I'm delighted to hear the team gave you confidence in our word in all their dealings with you. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent service throughout. Was a big help from day one to the very end, can’t recommend them enough.
Hasret · 29 July 2019 · Farrell Heyworth Bolton
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team who will be delighted.
All the best,
Chris Heyworth, Director
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