Trusted Agent profile · Wales

Darlows estate agents in Merthyr Tydfil, Cardiff, Caerphilly and 3 more

4.8

★★★★★ Excellent

4,646 reviews across 10 offices and 5 platforms

Darlows has 10 offices, in Merthyr Tydfil, Cardiff (five offices), Caerphilly, Pontypridd, Tonypandy and Brynmawr (Wales). Together they have 4,646 reviews on five platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,266

Reviews on Google

All 10 offices

Facebook logo

4.1 / 5

28

Reviews on Facebook

All 10 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 10 offices

The Trusted Agent logo

5.0 / 5

4

Reviews on The Trusted Agent

All 10 offices

Trustpilot logo

346

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Darlows's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Darlows office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Myself and my partner purchased a property through Darlows and we can’t recommend them highly enough. They were very approachable and friendly whilst maintaining a high level of professionalism at all times. A special thanks to Sarah, Sam and Olivia for speeding things up and helping wherever possible. If we sell our property in the future we would definitely be inclined to use your services.

Sarah · 13 June 2017 · Darlows Cardiff (19/19a Station Road)

Agent replied · 11 June 2024

We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Llanishen estate agents

5/5

Google

Efficient, reliable, and friendly staff. Very happy with everything.

Paul · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Paul Taylor, thank you for taking the time to leave us feedback. We always love to receive great feedback.

5/5

Google

Outstanding customer service was a pleasure dealing with the helpful staff in branch a special mention to Emma for going beyond the call of duty thanks darlows

Craig · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Craig Whit, thank you for taking the time to leave us feedback. We always love to receive great feedback.

5/5

Google

Very fast and efficient always corresponding with us and didn t matter how many times i called and asked to go to property for various reasins it was never too much trouble highly recommend the rumney office

Debbie · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Debbie Palmer, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents

5/5

Google

very efficient sales effort from marketing through to completion for my recent property sales. I would recommend the Rumney team at darlows to anyone who requires professional, local advice & service.

Dave · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Dave Blackmore, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney

5/5

Google

I recently sold a property through Darlows in Rumney. Rhys and Shauna at the branch were extremely helpful, professional and quick to respond to all my emails and calls. The overall process went very smoothly and I would highly recommend this estate agents.

Andrew · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Andrew Francies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney

5/5

Google

Darlows, Rumney marketed our house in Marshfield in November 2016. Within 3 days of the photos going live on their website and after the 2nd viewing - the house was sold. It took 8 weeks from offer to completion, therefore a very smooth and easy transaction. The staff are helpful and friendly and I would recommend the agency for any potential property sellers.

Sioned · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Sioned Weeks, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to see you soon!

5/5

Google

Sold house in Rumney October 2016. The whole team in the Rumney branch were very enthusiastic and helpful. An open house day was organized, which resulted in 2 firm offers and a very quick sale! ! The house was sold straight away. A great 1st time experience with Darlows. I was very impressed and would highly recommend.

Linda · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Linda Brewer, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.You really made our day today.

4/5

Google

Selling your home is one of the most stressful things most people have to deal with, that's certainly true. However the team at Darlows did everything they could to make my sale as easy as possible. I found all members involved in my sale to be courteous and patient and very helpful. When things were not going quite to plan and any uncertainties that I had were all addressed appropriately. Having bought my home through Darlows initially it seemed like the logical choice to select them as my agent to sell with. I am happy to say that was the right decision and a huge thanks to everyone involved at Darlows, to mention a few Rhys, Jamie and Shawna. Thank you all for your efforts.

Richard · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Richard Suller, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.

5/5

Google

Excellent service with just the right amount of information throughout. I sold my family home as a result of a bereavement. Rhys who undertook the evaluation was both sympathetic and professional going the extra mile to ensure that I was properly supported at that difficult time. Emma who looked after the sale on a day to day basis was very good at keeping us informed about progress whilst not bombarding us with unnecessary information. She too went out of her way to smooth the process particularly in the light of some early problems

David · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear David Clapham, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents

5/5

Google

I have used Darlows to buy my first house. The process was very smooth. I have dealt with the lady name Shauna. She was Outstanding. She helped me along the way during my complicated mortgage experience. I do recommend using Darlows and heads up to Shauna. Thanks a lot and appreciated.

Sunny · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Sunny Ken, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.

5/5

Google

I have recently used Darlows Rumney in the purchase and sale of my house. From the very first meeting in the office, through the valuation process, house hunting, sales and purchase they have been excellent. I would particularly like to highlight the amazing service provided by Jamie Bolton who dealt with our purchase and sale. He was extremely polite, efficient, organised and reassuring at all times. He always provided us with all the information we need regularly and kept us updated. I would recommend Darlows Rumney to anybody.

Lydia · 11 June 2017 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Lydia Harris, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to receive great feedback. :-)

1/5

Facebook

Parents bought a house from a person who works in darlows Rumney office. House was dirty. Things missing. Would never trust darlows to sell my house. Will upload photos. You won't believe to shock you

Leigh · 27 November 2016 · Darlows Cardiff (782/784 Newport Road)

5/5

Trustpilot

An excellent service.

The Darlows team in the Llanishen office were without exception, professional, helpful and friendly. They kept us updated and informed all the way through the process of buying and selling and made what is one of lifes most stressful events run as smoothly as possible. Thank you.

ALISON · 6 November 2016 · Darlows Cardiff (782/784 Newport Road)

5/5

Trustpilot

Darlows of Brynmawr, a great personal service from an Estate Agent

I have recently sold my house through Darlows of Brynmawr and cannot praise them highly enough. I have received a professional and efficient service from the first day to the last. I felt like a valued customer and nothing was too much trouble for the girls there. I was provided with continuous updates and always had my phone calls returned promptly when I needed any information. I would highly recommend their service to anyone in the area considering buying or selling a property as the service was first class and faultless. The staff are a credit to the company.

Danny · 21 June 2016 · Darlows Cardiff (782/784 Newport Road)

1/5

Google

Rating only, no written review.

Lyndon · 19 June 2016 · Darlows Merthyr Tydfil

Agent replied · 17 June 2024

Dear Lyndon Davies, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk.Thank you for sharing your comments Darlows Merthyr Tydfil estate agents

5/5

Google

Rating only, no written review.

Viki · 15 June 2016 · Darlows Caerphilly

Agent replied · 13 June 2024

Viki Bartos, thank you for taking the time to leave us feedback.

1/5

Google

Really bad services in this letting agency. Dodgy people you easily still people's money consider you guys. I'm extremely disappointed and I'm still waiting for the Manager to call me as a staff said. After taking my £408 for agency fee and tell that I didn't past the credit check and you don't trust me even though I have prove of 2 jobs that I have. Just I never will recommend darlows to any one. Became they dont care about people. That's horrible

Mamu · 13 June 2016 · Darlows Cardiff (102 Albany Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Darlows

Which Darlows office has the most reviews?

Merthyr Tydfil has the most, with 1,248 reviews rated 4.6 out of 5, followed by Cardiff (102 Albany Road) with 1,121.

Where are the Darlows offices?

The 10 Darlows offices, by town:

Has Darlows won any awards?

Yes. In The Trusted Agent 2026 awards: Darlows, Merthyr Tydfil won Platinum; Darlows, Cardiff won Platinum; Darlows, Caerphilly won Platinum; Darlows, Cardiff won Platinum; Darlows, Brynmawr won Platinum; Darlows, Cardiff won Platinum; Darlows, Pontypridd won Platinum; Darlows, Cardiff won Gold; Darlows, covering Tonypandy won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent