Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe chose to list our property with Countrywide and are so glad we did! The process has been so smooth, all staff have been so professional, helpful and honest with us. This is our first time selling a property and they were great in guiding us through the process and we trusted in their advice completely. They consistently communicated with us during each step and we are beyond delighted with the outcome. We would absolutely highly recommend their services! We cannot thank them enough!PositiveResponsiveness, Quality, Professionalism
Lauren · 24 October 2021 · Countrywide Scotland Shawlands Sales
Agent replied · 23 October 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t thank the staff enough, my house was sold in 7 days and I was contacted on a regular basis. All the staff were extremely helpful and I would recommend Countrywide to anyone selling their property. Special thanks to Maria, Andrew and Michelle. Thanks again
Michelle · 18 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleRating only, no written review.
Janet · 15 October 2021 · Countrywide Scotland Dennistoun
★★★★★ 5/5
GoogleRating only, no written review.
Elaine · 15 October 2021 · Countrywide Scotland Dennistoun
★★★★★ 5/5
GoogleRating only, no written review.
Linda · 15 October 2021 · Countrywide Scotland Dennistoun
★★★★★ 5/5
GoogleVery good service and kept informed throughout process
Chris · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThoroughly recommend this branch, staff where extremely dedicated and helpful.
Yvonne · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for your 5* review!
★★★★★ 5/5
GoogleExcellent communication and service throughout process, highly recommended. Thank you
Ross · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlethey were really helpful and professional at all times ,cannot ask for much more
Ian · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat comms at all times from Stuart, Bobby, Max and Paula at Dennistoun branch. Highly recommended. Great bunch of folk to deal with!
Howlinwhippet · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't thank countrywide enough for the sale of my late mothers flat. Stuart went above and beyond to make this process a lot easier than I thought possible. Thanks again team. Would highly recommend.
Claire · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn't recommend more. The team were amazing throughout and I ended up getting more than expected for my property!
Moving can be a stressful time but Paula, Bobby and Stuart were always there to reassure and support. Certainly worth the 5 stars I've given them. Thanks guys!
Judith · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleI have emailed separately with a full complaint but the short version is:
Once Countrywide had secured me as a client I no longer received the good service I had enjoyed at the start. My main complaint is that I was not given independent mortgage advice AT ALL. I was only offered mortgages from Halifax despite there being better rates available which I found myself online. I understand now that the broker will have received a bonus payment from Halifax. I paid £500 for "independent financial advice" which I did not receive. I was also recommended extremely expensive home insurance, life insurance and critical illness cover, once again all from one company so a commission would likely have been earned from this.
Halifax did not send my mortgage documentation. I received no apology and ultimately the purchasing of my property was delayed by a fortnight because of this which was an inconvenience for all parties involved. The broker did not offer at any stage to explain the mortgage offer to me despite it actually saying this should always be done in the accompanying booklet from Halifax.
I have been left feeling a little cheated and unsure what I'm paying so much money for. I really don't normally complain, but since talking to a couple of friends and family who have bought property themselves recently with good independent advice, I don't think my experience was the norm. I'd like to know what Countrywide would say their £500 fee is for.
Catriona · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Hi Catriona, Thank you for taking the time to make us aware of your concerns.
From reviewing your comments we believe you may have left your review against the wrong location after reviewing this offices files and as such would kindly request you remove your review.
I am aware that your listed concerns have been forwarded to the relevant Customer Care Department for investigation and as such I am sure they will be in touch when their impartial investigation is completed.
Should you wish to discuss further, please do contact us via review@countrywide.co.uk.
Kind regards,
★★★★★ 5/5
GoogleWe had a great experience selling our flat in Carntyne with Countrywide’s Dennistoun office!
Stuart was so efficient at setting us up as a client and getting our listing live, and he price matched a quote we had from elsewhere. Once our flat was listed, Paula was great at keeping us updated with booked viewings, and at following up with people after they had viewed and giving us feedback - we had viewings every night after we listed the flat (often multiple viewings in one night), but this was managed seamlessly and didn’t feel anywhere near as stressful as we had anticipated.
Stuart also gave us lots of advice when it came to the offers we received, and we sold our flat above home report value within a week of the listing going live. We were absolutely delighted!
We also used the mortgage team at the Dennistoun office - Connor was excellent and explained the whole process of securing our mortgage for our next home, and got us a deal we’re very happy with. When Connor was then on paternity leave the team picked up our case without issue and this didn’t effect our application whatsoever.
All in, couldn’t fault the service we received from the estate agency and mortgage teams at Countrywide in Dennistoun - would recommend them in a heartbeat!
Amyjackson93 · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy sister and I were selling a flat on behalf of our brother, who had had a stroke. We were extremely lucky to be working with Stuart Clelland, as he was extremely, professional, knowledgeable about the market for flats and easy to discuss some issues, which were complex and for us, difficult to share. Stuart was always very supportive and given some of the issues, I do believe other agents may have refused to help us. Within a week, overcoming the obstacles, the flat was on the market, at a price higher than we anticipated, which was of course wonderful news. Once the flat was on the market we were introduced to Paula Mellon, who would manage viewings and provide feedback on viewings/offers. Again amazed at how professional, responsive Paula was, especially given the flat was not high value and in need to work. My sister and I were amazed when Paula advised a price, told us how buoyant the market was and from them she kept us fully updated on progress. The flat was advertised around 3pm and by 5pm Paula called to say we had an offer, higher than expected and cash. We were so delighted, however, Paula advised us to wait and during the next 6 days there were 10 viewings and higher offer, which was also cash. From start to finish the entire experience of selling was stress free and that was down to both Stuart and Paula, who are the ultimate professionals and know their clients, market so well, which gave us amazing reassurance we had engaged the correct Estate Agents. We can not thank them enough for all their support. We would certainly recommend Countrywise Dennistoun, to anyone planning to sell or buy a property. We will certainly use them again due to the fabulous service received. Kathleen McGraw
Kathleen · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving to deal with selling my late mum’s home was not easy, but speaking to Stuart at the beginning made me feel at ease.Once the house was on the market I then spoke to Bobby, Paula and Max who were all extremely friendly and professional and the house was sold just after one week for a great price.
Professional from start to finish.
I would definitely recommend them.
Thank you.
Catherine · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe used Countrywide Dennistoun branch to sell our flat, and were delighted with the service we received. The team were professional and kept us informed at all times of viewings, offer status etc. We were very happy with the outcome - the flat sold within the week. We are currently awaiting finalisation of entry dates etc, but would recommend Countrywide as a very professional organisation. Stuart, Bobby and Paula were responsive and replied to any communication promptly .
Susan · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat Service throughout from Countrywide. Stuart, Paula and Bobby were very helpful from start to finish and ended up getting a great offer on my property.
Stuart would get back to me very quickly even outwith normal business hours and managed to get the home report and photographs done within a couple of days and then my house was on the market by the third day. I would definitely recommend 👍
Laura · 15 October 2021 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleExcellent service from start to finish. Completely on the ball and kept me updated every step of the way.
Marc · 11 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Andrew visited in order to value our property, and Leslie managed the viewings, offers etc. All went well, very impressed.
Keith · 11 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAs a potential buyer, I would alert sellers that they do not return phonecalls and whenever you call to follow up they fob you off. Shocking customer service, would never recommend to anyone to use them to sell their property.
Lindsay · 11 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 1/5
GoogleThe nicest thing is the agents don't even have the curtecy to reply to an email when a house is about to sell, I'm fact they just wait till you call them to chase up about a house you're interested only for them to tell you it has already sold, to make matters worse, they're pushy in getting you to use their solicitors and mortgage advisors and some are downright arrogant when it comes to first time buyers, needless to say, estate agents are themselves an industry middle man that really shouldn't exist any more, need more only listing agents to take over, wish more sellers would just use purple bricks, so far the only estate agent /house advertiser that haven't been a downright nightmare to deal with. Much more to the point and generally plesent viewing agents with a system that gives everyone involved equal opportunity.
Liam · 11 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould highly recommend Countrywide Kirkintilloch. Andrew came out to value my property and then the sale was dealt with by Lesley and Michelle. Both kept me up to date on every aspect of the sale. My first time selling a property and it was stress free.
Nicola · 11 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleJust sold my house today with ease! A perfect experience from start to finish. Coming highly recommended by family members too. All their colleagues were a delight to talk to and very informative, I knew I was in good hands and was very confident about the sale. A very swift process with a great outcome. Thankyou Countrywide!
Alison · 11 October 2021 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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