Trusted Agent profile · Middlesex and Surrey

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Coopers Residential estate agents in West Drayton, Ruislip, Ruislip Manor and 3 more

4.8

★★★★★ Excellent

2,446 reviews across 10 offices and 4 platforms

www.coopersresidential.co.uk

Coopers Residential has 10 offices, in West Drayton, Ruislip, Ruislip Manor, Uxbridge (two offices), Hillingdon (four offices) and Hampton (Middlesex and Surrey). Together they have 2,446 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

2,296

Reviews on Google

All 10 offices

Facebook logo

3.6 / 5

27

Reviews on Facebook

Business-wide

Yell logo

3.4 / 5

5

Reviews on Yell

All 10 offices

Trustpilot logo

118

Reviews on Trustpilot

Business-wide

Our offices

Coopers Residential's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Coopers Residential office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have just bought a flat from Coopers and from the first viewing with Callum, I knew this was the one I wanted. Callum was great showing me around and answering all the questions I had with good knowledge. Soon after we made an offer, Rico took over and has been amazing ever since, he was also happy to give us a second viewing. He is helpful, professional, responsive and I could always call him if I needed anything. Towards the last few days he was amazing updating me and letting me know if there was any problems as soon as he could. I had a great experience with Coopers and hope to use them again in the near future. :-)PositiveResponsiveness, Quality, Professionalism, Value

Emily · 11 November 2021 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Emily, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico & Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

100% recommend Coopers! I had an amazing experience using them to buy my first property - not only was the process as smooth as can be, communication from the very beginning was excellent. Rico was extremely informative, answered my million and one questions, was always at the other end of the phone whenever I needed anything and throughout from initial viewings to getting information about next steps to completing he was really professional, easy to get on with and overall a genuinely lovely person! Callum and Ryan were a great support during the viewings and again answered the never ending questions I had. Being a first time buyer I was slightly apprehensive about the process however the team at Coopers really made me feel at ease!

Sona · 11 November 2021 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Sona, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

I had a great experience using Coopers and in particular working with Ryan and Rico to buy my first property. From the first viewing he was extremely informative and from then on great at communicating with me throughout. Being new to the process Rico was patient with answering all my questions and made me feel at ease especially when any issues arose along the way. I feel very fortunate to have been able to work with such a professional, friendly person for my first house purchase. I would highly recommend working with Coopers and Rico.PositiveResponsiveness, Quality, Professionalism

Vaishali · 11 November 2021 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Hi Vaishali, thanks so much for taking the time to leave us a 5 star review, it's great to hear that both Ryan and Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Can't recommend Coopers enough! Callum has been our main point of contact and he's been a so nice and professional. As first time buyer we had a significant amount of trouble during the process but he was always there to help. We must have visited the property a 1000 times after making the offer and it was never a problem. Rico also helped with the exchange and was really nice to deal with too. We will be collecting the keys to our new home this week and couldn't thank them enough!PositiveResponsiveness, Quality, Professionalism

Laura · 11 November 2021 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Laura, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico & Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Enjoy your new home!! Thanks again, Coopers

5/5

Google

In what was a very stressful purchase, Coopers and specifically Rico became a very valuable point of contact. Rico was helpful and I believe went above and beyond his duties to ensure a very complicated purchase went through as well as it could have been. He was there throughout, was dependable and would always be available to contact - and for the one week he was off, his colleagues stepped in beautifully. He maintained professionalism throughout and whilst his clients were the sellers, I felt he would act in the best interests of both parties. I have been impressed with the service I received from start to finish and would definitely recommend and use their services againPositiveResponsiveness, Quality, Professionalism, Value

Sanna · 11 November 2021 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Sanna, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Sophie Gordon was excellent and helped us rent a beautiful home in Uxbridge. Answered all our queries immediately and made time to show us the place couple of times when we requested. Highly recommended

Sunil · 26 October 2021 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 October 2024

Hi Sunil, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Sophie did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Rating only, no written review.

Nasibe · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Nasibe Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Matteo · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Matteo Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Ardit · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Ardit Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Dexy · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Dexy Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Daniel · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Daniel Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Megan · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Megan Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Rating only, no written review.

Mario · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Mario, thank you for the great review! All feedback is highly appreciated, as it enables us here at Cool Cribs Estate Agents to further develop our services. We are here if you need anything. Kind Regards Cool Cribs Team

1/5

Google

Stop advertising what you do not have. Dishonest agent, misleading the customers . Bad customer service. Total disgrace.NegativeProfessionalism

Man · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Thank you for taking the time to leave a review. All reviews are appreciated. However, in this case it would appear that there may be some sort of misunderstanding as we do not advertise what we do not have. All the properties we advertise are on our portfolio and we would not mislead our customers. We have been in the property business for over 10 years and completely understand that the most important aspect of running a successful business is to provide excellent customer service which is what we do. Kindly, contact us if you would like to discuss the matter further. Regards Cool Cribs Team

5/5

Google

Greattt experience Albert was extremely helpful The whole process was so smooth and easyy Would recommend

Rima · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Rima, thank you for the great review! All feedback is highly appreciated, as it enables us here at Cool Cribs Estate Agents to further develop our services. We are here if you need anything. Kind Regards Cool Cribs Team

5/5

Google

Our move went smoothly thanks to Cool Cribs. Very efficient and responsive - highly recommend!

Eliot · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Eliot Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Very helpful and reliable, and highly recommend. Great staff very professional and always made me feel at ease. Thankyou cool cribs.

Lauren · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Lauren Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

This agency was extremely helpful from the very start. The entire staff have been friendly and attentive with my needs. Very much recommend.PositiveResponsiveness, Quality, Professionalism, Value

Linda · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Linda Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Just moved in a lovely studio few days ago . Albert understood what I was looking for and has been really helpful during my searching . I really recommend Cool Cribs agency .PositiveQuality, Professionalism, Value

Ago · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Agostino Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

1/5

Google

One of the worst agency I have ever come across in London. Very unprofessional. All they care about is Money! They couldn't care less about your queries. I did a viewing with them, such a waste of time, nothing like what they said. Once they knew I am not so keen on the property they said you can find your way back yourself!!!!! Disgraceful, Dishonest. There are far more better and more experienced agencies out there. Avoid this one!!!!NegativeResponsiveness, Quality, Professionalism, Value

Jacob · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Thank you for your feedback. We pride ourselves in providing great customer service and professionalism. The review does not reflect our companies business ethics. We take all feedback very seriously to try and improve our services further and have looked into this but based on your name it would appear that you did not view a property with us. If you have booked the viewing under a different name please let us know so that we can respond to you accordingly. We would like to discuss this. Thank you Cool Cribs Team

5/5

Google

I recently found a property to rent with Cool Cribs and found Albert to be reliable and helpful with any queries I had. He kept in constant contact the whole way and did not stop until he found the perfect flat for me. Thank you Albert!PositiveResponsiveness, Professionalism

Dina · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Hi Dina Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk

5/5

Google

Contacted these estate agents to secure a property, the initial one I tried getting was unfortunately already taken when I enquired however Albert from Cool Cribs was able to offer me more properties in the same area. Once I found one to my liking, everything was very straight forward. Highly recommendPositiveResponsiveness, Quality, Professionalism

Saif · 25 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Saif, thank you for the great review! All feedback is highly appreciated, as it enables us here at Cool Cribs Estate Agents to further develop our services. We are here if you need anything. Kind Regards Cool Cribs Team

5/5

Google

Had a great service from the team and happy to recommend.

Bledar · 18 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Bledar, thank you for the great review! All feedback is highly appreciated, as it enables us here at Cool Cribs Estate Agents to further develop our services. We are here if you need anything. Kind Regards Cool Cribs Team

5/5

Google

Great experience overall. Special thanks to Albert who was an enormous help with urgently securing a VERY in-demand property and working through all the details quickly and professionally.

Alexander · 18 October 2021 · Coopers Residential Ruislip Manor

Agent replied · 24 October 2024

Alexander, thank you for the great review! All feedback is highly appreciated, as it enables us here at Cool Cribs Estate Agents to further develop our services. We are here if you need anything. Kind Regards Cool Cribs Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Coopers Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Coopers Residential is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.

Lettings Agency of the Year by year, 2014 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

EA Masters

Coopers Residential and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

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Questions about Coopers Residential

Which Coopers Residential office has the most reviews?

West Drayton has the most, with 615 reviews rated 4.9 out of 5, followed by Ruislip with 605.

Where are the Coopers Residential offices?

The 10 Coopers Residential offices, by town:

Has Coopers Residential won any awards?

Yes. In The Trusted Agent 2026 awards, Ruislip won Platinum, Ruislip Manor won Platinum and three more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, North West London. The group and its branches have also won 7 other industry awards since 2014.

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