Coopers Residential Ruislip Manor reviews in Hillingdon

★★★★★ 2/5

Trustpilot

Poor service on this occasion

Unfortunately I had a very poor experience with Coopers recently having marketed my house with them. The poor review is based primarily on the following factual occurrences throughout my time with them. 1 - Despite my request to have a For Sale Board put outside my property and my reminding them that it had not been put up, they failed to put a board up for the entire 15 weeks my house was on the market! 2 - In corresponding with me regarding viewings etc, they addressed emails to an entirely different person. I called the office to ask them to change this - it never was and it did not assure me there was any attention to detail. Correspondence was addressed (in name) to my cousin who had sold a house previously with them!! 3 - In 15 weeks I had +/- 5 viewings on my property - I accept that Coopers cannot influence this. During this 15 weeks however, I was not contacted on one single occasion to discuss the situation, look at different strategy/consider lowering price etc. There was complete radio silence from Coopers and quite simply no contact whatsoever - this is something they could have influenced/done!! I never had one call to discuss the sale or assure me they were still working to actively market the property throughout the entire 15 weeks. The company were very apologetic when I fed back to them after taking my property off the market with them - however it really was an unfortunately very poor experience for me on this occasion, made a little worse by having had a previously good service from the company - hence my return.

Peter · 20 September 2026

★★★★★ 1/5

Trustpilot

RUN AWAY FROM THIS AGENCY.

RUN AWAY FROM THIS AGENCY. My experience with Coopers of London, particularly dealing with Mr. William Delaney and Anne Hughes, was appalling. I would strongly urge prospective tenants to think twice before renting a property managed by this agency. We experienced serious disrepair involving leaks, water damage, pest concerns, and months of disruptive construction work. Despite documenting the problems extensively with photographs, videos, and emails, communication was repeatedly confrontational and dismissive rather than constructive or professional. We endured more than three months of building works while continuing to pay full rent, even though parts of the property, including the bathroom, were unusable. Their proposed solution? We were told to use the bathroom at a nearby gym. Workers also stole and damaged personal belongings when we were not in the property and despite raising these concerns agency deliberately chose to enter the property without our authorization. The handling of access to the property was equally concerning. There were repeated attempts to arrange or obtain access without what I considered proper consent or reasonable coordination, causing significant stress and disruption. One incident during COVID was particularly shocking. As an asthmatic tenant concerned about unnecessary exposure, I asked that property viewings take place while we were present and provided several alternative time slots. Rather than treating those concerns respectfully, William Delaney described my medical concerns in writing as “spurious” and proceeded with a viewing despite our objection. Throughout the tenancy, I felt there was an extraordinary lack of accountability, empathy, and basic professionalism. Instead of feeling that serious problems with our home were being addressed, we repeatedly found ourselves having to document issues, chase responses, and defend perfectly reasonable concerns. This was, without question, the worst experience I have ever had with a property agency. I cannot recommend Coopers of London under any circumstances. If you value respectful communication, proper handling of maintenance problems, and a professional relationship with the people managing your home, my advice is simple: RUN AWAY and find another agency.

Sofia · 13 September 2026

★★★★★ 5/5

Trustpilot

Cherelle was absolutely fantastic…

Cherelle was absolutely fantastic throughout the entire process. She was incredibly helpful, professional and supportive from start to finish, and always made sure I was kept informed along the way. Buying a house can be a stressful process, but having someone as responsive and reliable as Cherelle made such a difference. I really appreciated all the work she put in behind the scenes to keep everything moving and help get the purchase over the line. I’ve now collected the keys and couldn’t be happier. A huge thank you to Cherelle for all her help and support throughout the journey. I would highly recommend her to anyone!

Dil · 25 August 2026

★★★★★ 5/5

Trustpilot

Property Sale

Although our first sale fell through, Cherelle was always there to help and move the situation onwards. She always kept meup to date with events, called us when she said she would and explained everything to me as the sale progressed. All members of Coopers were very respectful to my mother, (whose house it was) during the viewing period, ensuring it was convenient for her and not upsetting in any way. I can only thank them all very much, and recommend them highly.

Amanda · 5 August 2026

★★★★★ 5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience dealing with Katie at Coopers Residential. She has been extremely helpful, professional and friendly throughout, and has always been responsive and willing to assist whenever needed. Katie is a pleasure to deal with and has made the whole process much easier. I really appreciate her professionalism, patience and attention to detail. I would happily recommend Katie and Coopers Residential to anyone looking for a professional and reliable service.

LP · 9 August 2026

★★★★★ 5/5

Trustpilot

Coopers letting , Hillingdon

We have been renting a property with Coopers for a number of years. Katie Kaill has been advising and overseeing the rental. She is very knowledgeable and professional and always keeps us promptly updated re documentation and any issues.

Ian · 7 October 2026

★★★★★ 5/5

Trustpilot

Happy Purchase

I just bought a property with the assistance of Coopers Ruislip and they have been very efficient and helpful throughout. Special thanks to Lily Mace, Steven Nuttall and Oliver Rooney who have been responsive and very friendly and fostering coordination among all parties. Thank you :).

Daniel · 19 August 2026

★★★★★ 5/5

Trustpilot

Coopers Hilllingdon

I’ve just sold my property through Coopers Hillingdon and Cherelle has been a massive help through what has been a challenge as the property has been empty and I live 50 miles away. Cherelle has kept me informed all the way through the process. She has gone out of her way to assist me and she has made a painful task so much simpler for me.

Sue · 10 March 2026

★★★★★ 1/5

Trustpilot

Horrible experience with Coopers!!

I rented a flat in London with three friends through Coopers of London, and I would not recommend them. We experienced ongoing problems with the apartment and repeatedly contacted the agency and their contractor to get them resolved. We shared evidence, tried to arrange access and even authorised access using the agency’s management keys. Despite this, the problems were not properly fixed during our tenancy. Communication was very poor, and the agency did not respond properly to our concerns. Even after moving out, we were still dealing with unresolved issues and proposed deductions from our deposit. Based on our experience, I would recommend looking for another agency.

Emily · 29 September 2026

★★★★★ 4/5

Trustpilot

Would Recommend.

I have leased my property with Coopers for many years. They have always offered a responsive service for both me and my tennants. Recently Katie has been very helpful in managaing the property.

MW · 11 September 2026

★★★★★ 5/5

Trustpilot

very satisfied

Katie is great as always we have worked with for many years and Katie has always been professional and good in her communication and dealing with issues Very happy with Katie, many thanks

Farideh · 21 August 2026

★★★★★ 1/5

Facebook

I’m honestly heartbroken writing this review. I’ve trusted Coopers to manage my property for over 10 years under a fully managed service, believing they were taking care of my home while I was busy living my life and working hard elsewhere. What I’ve now discovered has left me shocked, upset, and completely let down. The state of my property after the tenant moved out is beyond words, mould, cracks in the walls, doors that don’t fit, patchy paintwork, and furniture left behind. There’s even a yellow film on the walls that suggests someone was smoking indoors. I sent photos of this to Coopers, expecting urgency, empathy, or at the very least, acknowledgment. Instead, my email was brushed off and my photos ignored. Even more painful is the dismissive tone I’ve received from staff like Olivia, who seem to take no responsibility and imply that because I once did a quick visit months ago, with the flat full of furniture, I somehow approved the condition. It feels like gaslighting. I wasn’t there to inspect, I was trusting the agents I was paying to do that. Throughout the years, my emails have been ignored. There was no proactive contact. No proper inspections. I’ve now been told that they don’t carry out formal inspections unless requested and that they don’t even keep records of visits. So what exactly was I paying for all this time? This isn’t just about money, it’s about trust, responsibility, and the emotional toll of seeing your home fall into disrepair while you believed it was being looked after. I feel completely failed by Coopers. To any landlord considering using them: please think twice. I would never want anyone else to feel the way I do right now, upset, angry, and taken advantage of.

Karen · 21 July 2025

★★★★★ 5/5

Trustpilot

Highly recommend this estate agents

Highly recommend this estate agents, the sale of our house was handled very professionally from start to finish and our sales move manager Cherelle was so supportive and kept us updated throughout.

Cora · 24 August 2026

★★★★★ 5/5

Trustpilot

Cherelle was incredibly helpful with my…

Cherelle was incredibly helpful with my purchase. She was friendly, professional, and made the whole process easy from start to finish. Excellent customer service, I really appreciate all of her help. Thank you, Cherelle!

Mohsin · 5 August 2026

★★★★★ 5/5

Google

I am really happy and I can recommend Cool Cribs agency! The process of renting went very smooth, they replied fast and on all questions which I had with a lot of patience. They are very helpful and they take care of their clients. They are trustworthy. Albert has supernatural abilities in solving problems quickly. The process of moving in also very fast, warm and helpful. Thank you so much!

Ada · 16 September 2025

★★★★★ 5/5

Google

I would like to extend our sincere thanks to Albert and Elena for their outstanding customer service throughout the entire letting process. From the very first viewing to the moment we signed the contract, they were consistently professional, responsive, and genuinely helpful. Albert’s clear communication and attention to detail helped us feel informed and confident at every step, while Elena’s warmth and efficiency made the whole experience smooth and stress-free. Their teamwork and dedication truly stood out, and we always felt they had our best interests in mind. Thank you both for making the process seamless and enjoyable. We’re grateful for your support and would gladly recommend your services to anyone seeking a property.

Klaidi · 19 May 2025

★★★★★ 5/5

Trustpilot

Cherelle was extremely helpful and kept…

Cherelle was extremely helpful and kept me up-to-date throughout the sale of my property .She promptly returned my calls with help and advice.I would recommend Coopers.

Julie · 24 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Helpful Staff Will Definitely…

Fantastic Helpful Staff Will Definitely Be Using Them Again In The Future :) Thank You Aston & Co :)

Emma · 7 October 2026

★★★★★ 5/5

Trustpilot

Professional and Friendly Service

Katie Kaill is always very attentive and helpful. She makes sure we remain compliant with all of our responsibilities in an organised, friendly and professional manner.

Sharon · 21 August 2026

★★★★★ 5/5

Google

Albert was tremendously helpful when I contacted Cool Cribs during the last Christmas break - I was urgently looking for a place to rent in London and was very happy with the assistance and swift support Albert provided. He took good care of the process and his assistant Elena was approachable and friendly as well. I would also praise Albert for his willingness to help me with my urgent queries after standard working hours - I would not have found a flat of my choice if it weren't for his assistance and professionalism.

Sarah · 25 October 2023

★★★★★ 5/5

Trustpilot

Katie

Katie has been very helpful and efficient in her job, we received the documents straight after the agreement. Thank you for the fast service.

M · 21 August 2026

★★★★★ 5/5

Trustpilot

Thank you to Katie for her all…

Thank you to Katie Kaill for her all help, she was very knowledgeable and friendly. Would highly recommend Cooper’s

Trevor · 20 September 2026

★★★★★ 5/5

Trustpilot

Thank you Katie

Katie was pro-active, prompt, kept us informed and negotiated the rent increase with no fuss. Thank you Katie.

Raman · 14 September 2026

★★★★★ 5/5

Trustpilot

Had a really positive experience with…

Had a really positive experience with Coopers Hillingdon, so helpful and made buying my first property easier than I had thought, thank you Cherelle for all the help with getting the purchase completed

Kristina · 2 June 2026