Trusted Agent profile
★★★★★
655 reviews across 4 offices and 3 platforms
Cluttons has four offices, in London (three offices) and Tower Hamlets. Together they have 655 reviews on three platforms, rated 4.6 out of 5 overall.
534
Reviews on Google
All 4 offices
8
Reviews on Facebook
Business-wide
113
Reviews on Trustpilot
Business-wide
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Cluttons's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJust wanted to say that we’ve had a…
Just wanted to say that we’ve had a great experience with Nathan Grimwood managing our property since we moved in. He’s been very proactive and kept us regularly updated every step of the way. He’s a real credit to the company!
1/5
TrustpilotCluttons Appalling Management of Leasehold Properties
Cluttons manage my leasehold property. They are crass, unaccountable, rude and incompetent. Repairs do not get done, they counteract with false accusations of transgressions by leaseholders and are unprofessional and vindictive. One my fellow leaseholders is being hounded for complaining about them. Huge staff turnover and deal with different employees every month. For your own peace of mind, avoid any dealing with them.
5/5
GoogleI had a good experience buying a flat through Cluttons with Joe and Laura. Communication and follow-ups during the process between offer to completion were always swift and clear. I also felt the offer process was handled well. I only viewed the one flat with them which I reached out to book, so didn't get to experience any of their support through a search process but they were very flexible about communicating second visits, inspections, and one last post-exchange, pre-completion visit through the seller.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleGreat experience with Alex at Cluttons - very efficient and great service!PositiveProfessionalism
5/5
GoogleLaura and Joe were very helpful and always available for any queries we had
5/5
GoogleLaura and Joe are extremely professional and I would definitely recommend them.
5/5
GoogleAlex was very responsive/efficient and got the job done in no time.PositiveResponsiveness, Professionalism
5/5
GoogleWorked with Alex Obrien to find a flat under time pressure. Very efficient and professional, highly recommend.PositiveProfessionalism
5/5
GoogleJoe helped me during the purchase of my first flat. He was very helpful and always responded really quickly.
5/5
GoogleHuge thanks to Joe and the team for making our purchase process so quick, efficient and hassle free. An absolute pleasure to deal with, I’d definitely recommend them.
5/5
GoogleExcellent service from Laura & Joe. Took time to understand needs and persevered to help find the right property. The ongoing service during purchase was supportive and helpful without being invasive
5/5
GoogleSmooth process. Managed to checkin to my apartment in less than 2 weeks from viewing. Alex was friendly and professional. Very responsive and helped me thru the whole process. Thanks :)
1/5
GoogleUpdated 2022 - apparently when it becomes checking out they’re a different company. They try to scam you for paying so much more than you should. Initial review December 2021 - Very helpful and responsive agent, Alex was very patient and helped me with all the process smoothly
5/5
GoogleBrilliant service from Laura and Joe who helped me with the purchase of my first flat. Professional and proactive attitude with consistently timely responses, highly recommended!
5/5
GoogleJoe Glazebrook was responsive, highly personable and well informed as he showed us a few properties - certainly a pleasure to interact with during our property search.
1/5
GoogleQuite frankly the most unprofessional estate agent in London. If you’re going for them I wish my sincerest best of luck. Poor communication, constant changes, unable to track communication, slow to Respond are just some of the things that come to mind.
Hello Pedro, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to customerfeedback@cluttons.com with further comments, concerns, or suggestions you wish to share, and we’ll get in touch. We hope to speak with you soon.
5/5
GoogleOlivia, Alex and Selina were very helpful and cheerful in spite of a more than usually difficult changeover of tenants. I would recommend them to anyone renting out a flat in Wapping.
4/5
Google2022 As a landlord, I had much better service this year from the rental department & it is now working well. Thank you Olivia, Selina, & the team! 2021 & prior As a landlord who has used this branch over the last few years, I need to communicate that things have gone downhill recently. I hope this might be useful to landlords and tenants. For the latest change of tenants, here are some of the things that went wrong: 1 Miscommunication with tenants. Sending me money when they didn't need to. 2 Miscommunication with landlord. Not discussing expired EPC and new EICC certs. 3 Miscommunication with inventory clerks that they manage. Check-out clerk turned up 2 hours late causing inconvenience to the leaving tenant & myself. Check-in clerk turned up even though I had not requested it. 4 Deposit failed to return. The portion of the deposit to me from the TDS scheme failed to be returned on time even though they paid the leaving tenant. Still waiting. I learnt a long time ago not to entrust money to an estate agent unless absolutely necessary: getting it back is a real headache. In my view the cause is that have too many cooks, each of whom is assigned one task. Many of them are in different offices or and don't know the property, landlord or tenants. The right hand doesn't know what the left hand is doing. I would suggest one point of contact or coordinator for each property to avoid this miscommunication. However, some staff seem to be just incompetent or lie. There are some good people in this Wapping office (Henry/ Olivia) but communication and coordination on each transaction needs massive improvement. At the moment it doesn't work, damages goodwill, and costs time and money for everyone. Things need to be better before I return with my business. 12 months later to September 2021....no real improvement. Front office good, back office still a mess although I did see signs of life recently. One new concern for me is data privacy. It seems landlord & tenant information has been passed onto a favoured inventory company whose clerks turn up or phone you for appointments. I don't recall giving permission to release my data to another company....worrying.PositiveResponsiveness
5/5
GoogleAs a buyer you want an agent who keeps their eye on the deal and looks after your interests, even though they are working for the seller, Cluttons were on the case through out and Laura and Joe were exemplary. I’ll certainly be going to Laura at Cluttons if we choose to sell in the future.
5/5
GoogleMany thanks to Laura and Joe at Cluttons for all their help as we bought our flat in Wapping. We did not know the area well when we started but they patently took the time to understand what we might need and like and worked hard to find it for us. Great service and highly recommend
5/5
GoogleThe Cluttons team at the Wapping office are fantastic! Olivia, Alex and Selina are so helpful, responsive and super-efficient. You can trust they work in your best interest. Do not hesitate and reach out to Cluttons in Wapping!
5/5
GoogleWe are so grateful for Laura and Joe's help and hard work during the purchase of a flat that took a bit longer than expected. Their support and professionality during the past few months has been precious! Thank you so much to both!!
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London (36 Horselydown Lane) has the most, with 316 reviews rated 4.4 out of 5, followed by London (23 Albion Street) with 249.
The four Cluttons offices, by town:
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