Cluttons London reviews

★★★★★ 5/5

Google

My experience working with Chealsie Wild has been absolutely fantastic. From the very beginning, she provided tremendous support and was incredibly thoughtful, making the entire process much smoother than I had anticipated. Even though I was handling everything from China, she attended to every detail and guided me step by step. She always responded promptly, patiently answered all my questions, and went above and beyond to ensure everything proceeded seamlessly. Thanks to her dedication and professionalism, I was able to rent my apartment completely stress-free. I sincerely appreciate all her help and highly recommend her to anyone looking for a genuine and caring real estate agent.

Monica · 16 October 2025

★★★★★ 5/5

Google

I recently bought a property in SW4 through Lucy Plant at Cluttons and she was exceptional from start to finish. Lucy is super flexible, highly communicative, and genuinely goes above and beyond. Without doubt, she is the most thorough and attentive agent I’ve encountered and I feel very lucky to have had her as my agent, especially being a first-time buyer. An example of her attention to detail and professionalism was demonstrated the day I met her at the first viewing; knowing that I planned to do works on the property if I were to buy it, she (without prompt) printed out copies of every archived listing of properties that had been sold on my road in the last 10 years that had had work done, for me to take home. Estate agents get a bad rep, but Lucy completely contradicts the stereotype. Not once did anything she say feel like a persuasion tactic - she was honest, balanced, and had both parties' interests fairly at the forefront of her mind throughout the process. I wish I had taken her up on a couple of her recommendations, particularly her offer to introduce me to a solicitor. I couldn’t have asked for a better experience - when it came to things that were in her control - and would recommend Lucy without hesitation to any buyer or seller. You will be in safe hands!

Anoushka · 16 September 2025

★★★★★ 5/5

Google

My family and I recently relocated from Oman, and we had a truly wonderful experience with Charlotte. She was incredibly responsive, professional, and honest throughout the entire process. Charlotte went above and beyond to understand our needs and helped us find a lovely property that we are delighted to now call home. Moving internationally can be stressful, but she made everything so much smoother and easier. We are very grateful for her support and highly recommend her to anyone looking for a reliable and dedicated estate agent.

Zayana · 16 September 2025

★★★★★ 5/5

Trustpilot

Highly recommend Matt Dharshi at Cluttons

We used the services of Matt Dharshi from Cluttons on our treasure hunt through the London rental jungle. Matt was a real pleasure to deal with - professional, friendly, patient and flexible throughout the process. He was quick to respond to all our questions, arranged viewings promptly, and made everything feel smooth and low-stress. It’s rare to come across an agent who’s genuinely this approachable and helpful - I definitely recommend him based on our experience.

Svetlana · 6 September 2025

★★★★★ 5/5

Trustpilot

A genuine pleasure to work with!

A genuine pleasure to work with! We've had a handful of bad experiences trying to sell our flat, but Cluttons have been a real joy to work with. The handover from sales to lettings was seamless and they're such a helpful, friendly, accessible team. Big thanks to Lucy, Charlotte, Gemma and team.

Xanthe · 24 March 2026

★★★★★ 5/5

Google

Chealsie Wild at Cluttons Chelsea was so helpful to my husband and I as we searched for a flat. She was very professional, friendly and kind and would always respond in a timely manner. Chealsie did her absolute best to get us viewings at the time and day that suited us the most, she didn’t rush us and understood our needs. A joy to deal with and a real asset to Cluttons Chelsea. Thanks again Chealsie!

H · 16 August 2025

★★★★★ 5/5

Trustpilot

Very responsive and helpful in finding a London rental

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions of getting accepted with the property, but Matt was extremely helpful and responsive in getting it sorted out. Much better than other London estate agents who could not give a toss. I'd highly recommend.

Will · 17 September 2025

★★★★★ 5/5

Trustpilot

Alkiviadis Kavouras is an excellent…

Alkiviadis Kavouras is an excellent residential support executive. He is a credit to Clutton's, with his keen attention to detail, his unceasing committment to delivering, his rapid response and follow-up, his integrity and complete reliability. Working with Alkis is a consistent pleasure, and I have a feeling of confidence and of being in secure hands. Thank you!

Karl · 9 December 2025

★★★★★ 1/5

Trustpilot

⭐ 1 star £2,100 a month for an authentic medieval living experience

I rented a flat managed by Cluttons from January 2024, and the experience gave me a new appreciation for some of civilisation’s greatest achievements: locks, insulation, central heating, hot running water and the reply button on an email.

M · 19 August 2026

★★★★★ 1/5

Trustpilot

Atrocious- tenants safety compromised by Cluttons

One of the most inhuman and despicable organisations on earth- constant refusal to respond to maintenance issues by their idiotic London team has resulted in having to contact the police and council, as well as the building trust- a homeless man has housed himself inside our block due to Cluttons being incapable of responding to queries of a broken door for a full working week. You do not deserve to run a business when you put tenants life at risk and your staff and ceo should be in jail for endangering our lives. Real shit company!

VV · 7 June 2026

★★★★★ 5/5

Trustpilot

Would use again.

I recently worked with George on a property purchase. He was always helpful and easy to get hold of. Would use again.

David · 23 July 2026

★★★★★ 5/5

Trustpilot

Bek Aripov Agent Review

We recently completed a purchase of a property that Cluttons marketed. Our agent, Bek Aripov from the Paddington Office was very supportive and proactive in keeping the progress of the transaction going. He was also very responsive to concerns, or points that need more clarity, which he was quick and accurate in addressing.

M.P · 5 November 2025

★★★★★ 5/5

Trustpilot

We sold an apartment through Cluttons…

We sold an apartment through Cluttons Tower Bridge branch. They guided us through a protracted process in a very professional way, always giving the impression that they were available to help and would ensure prompt resolution of any issues. George Barker of their team led this work and was exemplary, going out of his way to make the process easier for us. We would certainly use them again.

David · 14 July 2026

★★★★★ 5/5

Trustpilot

I’ve recently just moved from Australia

I’ve recently just moved from Australia to London and i am exploring potential areas we’d like to move to and I had a great conversation with Justice at Cluttons Islington. She was so friendly & knowledgeable and really gave us great advice on the rental market in London. Thank you Justice & Cluttons!

Elana · 29 September 2025

★★★★★ 5/5

Trustpilot

My experience with Cluttons has been…

My experience with Cluttons has been outstanding over the years. They have helped us locate and purchase our flat and recently assisted in searching for a new rental. A special thanks to Brooke whose communication with us has been exceptional! She has gone out of her way to help us with viewings and keeping us informed on new properties in the market all whilst making us feel at ease. I would definitely recommend Cluttons to everyone!

Lisa · 13 December 2024

★★★★★ 5/5

Google

Chelsea is very professional and easy to work with. We love our new home so much. Chelasea helped us a lot with getting everything done smoothly and quick. Thank you

Vlada · 2 April 2026

★★★★★ 5/5

Trustpilot

The team were professional in selling…

The team were professional in selling our property. The photographs and display in the window of their Tower Bridge office were excellent. They always had staff who were dressed well, spoke well and answered the calls and knew about the property when going in person to their office (unlike other Agents we had initially instructed). After viewings, they gave us detailed feedback which was helpful and they handled our buyers extremely well during a less than easy selling market time.

Helen · 8 March 2026

★★★★★ 5/5

Trustpilot

Great experience!

Cluttons was great to work with when we bought our flat in January! Bryn Jenkins was a wonderful agent, always helping coordinate with the sellers and ready to respond to all of our questions!

Natalia · 29 January 2026

★★★★★ 5/5

Trustpilot

Matt Dharshi has been a great assistant…

Matt Dharshi has been a great assistant in helping us find our dream home! He went above and beyond and convinced our landlord to accomodate us in ways we didn’t think possible, as we had already given up but Matt came back and let us stay. 10/10!

Ric · 25 September 2025

★★★★★ 1/5

Trustpilot

A Masterclass in Mismanagement

Dear reader, I once feared I was like you: naive, optimistic, and inclined to dismiss one-star reviews as the product of unreasonable tenants. After more than five years of renting in London, I believed I had encountered every flavour of poor agency service. I believed myself immune. I was wrong.

Izi · 2 August 2026

★★★★★ 1/5

Trustpilot

Horrific customer service and a lack of care

We rented a Cluttons-managed flat, and in general they pass the burdens on to you.

Alex · 19 August 2026

★★★★★ 5/5

Trustpilot

Fantastic estate agents

George and Bryn were brilliant throughout, and navigated all aspects of the selling process with urgency and professionalism throughout

Alexander · 24 March 2026

★★★★★ 5/5

Trustpilot

Great support by Matthew Dharshi

After several weeks of searching for a flat, I finally found one I really liked, all thanks to Matthew Dharshi. He was incredibly professional and responsive, and guided me through the whole process smoothly. Highly recommend his support!

Runi · 19 September 2025

★★★★★ 5/5

Google

Worked with Chealsie - super helpful finding out apartment and coordinating the move. Rather painless experience.

Daniel · 2 April 2026