Trusted Agent profile · London
★★★★★
172 reviews across 2 platforms
73 Sloane Avenue, London, SW3 3DH
Cluttons's office in London, at 73 Sloane Avenue, is rated 4.1 out of 5 across 172 reviews on two platforms, including 64 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience as a buyer
I have completed a purchase of a nearby property through Cluttons Tower Bridge. George has been professional and helpful throughout the process, helped to broker negotiations and responsive regarding various queries. Great service overall.
5/5
TrustpilotBig thanks to Brooke Darwood for…
Big thanks to Brooke Darwood for helping my boyfriend get his flat sorted so quickly and smoothly! Super helpful and made the whole process really easy. Highly recommend! Exceptional service from start to finish.
5/5
TrustpilotMatt is very helpful agency
Matt was super friendly, patient and helpful, made everything easy!
5/5
TrustpilotMatthew Dharshi is being very…
Matthew Dharshi is being very supportive and informative throughout the process.
5/5
TrustpilotMatt Dharshi was very responsive and…
Matt Dharshi was very responsive and super helpful.
1/5
GoogleAvoid Cluttons Estate Agency, A Nightmare Experience Our experience renting a property through Cluttons was nothing short of appalling. The property, located on Smith Terrace, Chelsea, was advertised as a long-term unfurnished rental. The agent assured us repeatedly that the landlord sought a long-term tenant, which aligned with our requirements. However, this assurance turned out to be a facade. Initial Negotiations and False Promises We requested the removal of all furniture, consistent with the property being rented unfurnished. The agent assured us the landlord was "very flexible" and agreed to these terms. Yet, from the moment we moved in, the landlord exhibited bizarre and unprofessional behavior, refusing to acknowledge us in person and insisting on communication solely through written letters, which we dutifully complied with for six months. Mismanagement and Lack of Support After six months, the landlord engaged Cluttons to manage the property again. During their inspection, we were commended for maintaining the property to a high standard. However, despite multiple follow-ups, we never received confirmation of the landlord's satisfaction. Instead, after just ten months, we were served a Section 21 notice to vacate the property with no explanation. Abrupt Eviction and Lack of Compassion Despite requesting a reasonable extension to find a new property during the challenging summer rental period, Cluttons offered no support. Their indifference compounded the stress of finding a new home. Eventually, we moved out, only to face further issues retrieving our deposit. Deposit Disputes and Silence After moving out, the landlord made an unjustifiable claim, demanding £3,500 for the storage of furniture removed to fulfill the rental agreement. This charge was baseless, as the property was rented as unfurnished, and there was no mention of such fees in the contract. Cluttons remained unresponsive for weeks, only reappearing when we noticed the property was back on the market at a new price. Their excuse? "That’s handle by a different team, not me". Final Thoughts Cluttons demonstrated blatant favoritism toward the landlord, failing to uphold their role as neutral managing agents. If you’re considering renting through Cluttons or looking at properties on Smith Terrace, think twice. Their lack of professionalism, poor communication, and disregard for tenant rights make them an agency to avoid. If the agency describes the landlord as "odd" (their word, not mine), take it as a red flag. It’s a scam in disguise, enabling them to churn through tenants and create new contracts every year. Save yourself the frustration, look elsewhere!
1/5
TrustpilotAvoid Cluttons Estate Agency, A Nightmare Experience
Our experience renting a property through Cluttons was nothing short of appalling. The property, located on Smith Terrace, Chelsea, was advertised as a long-term unfurnished rental. The agent assured us repeatedly that the landlord sought a long-term tenant, which aligned with our requirements. However, this assurance turned out to be a facade.Initial Negotiations and False PromisesWe requested the removal of all furniture, consistent with the property being rented unfurnished. The agent assured us the landlord was "very flexible" and agreed to these terms. Yet, from the moment we moved in, the landlord exhibited bizarre and unprofessional behavior, refusing to acknowledge us in person and insisting on communication solely through written letters, which we dutifully complied with for six months.Mismanagement and Lack of SupportAfter six months, the landlord engaged Cluttons to manage the property again. During their inspection, we were commended for maintaining the property to a high standard. However, despite multiple follow-ups, we never received confirmation of the landlord's satisfaction. Instead, after just ten months, we were served a Section 21 notice to vacate the property with no explanation.Abrupt Eviction and Lack of CompassionDespite requesting a reasonable extension to find a new property during the challenging summer rental period, Cluttons offered no support. Their indifference compounded the stress of finding a new home. Eventually, we moved out, only to face further issues retrieving our deposit.Deposit Disputes and SilenceAfter moving out, the landlord made an unjustifiable claim, demanding £3,500 for the storage of furniture removed to fulfill the rental agreement. This charge was baseless, as the property was rented as unfurnished, and there was no mention of such fees in the contract. Cluttons remained unresponsive for weeks, only reappearing when we noticed the property was back on the market at a new price. Their excuse? "That’s held by a different team, not me".Final ThoughtsCluttons demonstrated blatant favoritism toward the landlord, failing to uphold their role as neutral managing agents. If you’re considering renting through Cluttons or looking at properties on Smith Terrace, think twice. Their lack of professionalism, poor communication, and disregard for tenant rights make them an agency to avoid.If the agency describes the landlord as "odd" (their word, not mine), take it as a red flag. It’s a scam in disguise, enabling them to churn through tenants and create new contracts every year. Save yourself the frustration, look elsewhere!
5/5
GoogleI would like to take the time to leave a review for the outstanding service and professionalism we experienced with Jay Badiani via Cluttons. Jay was there at every stage of our buying process of the house of our dreams. He helped us in all …
5/5
TrustpilotExcellent assistance and help from…
Excellent assistance and help from George Barker at Tower Bridge over the long period we were searching for flats on the Thames
5/5
TrustpilotI recently had the pleasure of working with George Barker…
I recently had the pleasure of working with Cluttons on the sale of my flat, and I cannot speak highly enough of the exceptional service I received, particularly from George Barker. From the very first interaction, George demonstrated a rare combination of professionalism, market expertise, and genuine care that made the entire process smooth and stress-free.
5/5
TrustpilotAlways professional
Always professional. They made the renting process easy and efficient. Jutice is also very friendly and provides good advice through the process. Overall, very satisfied with the service.
4/5
TrustpilotGeorge of Cluttons was hugely helpful…
George of Cluttons was hugely helpful throughout and very supportive from start to finish.
5/5
TrustpilotProfessional
Professional, knowledgeable and timely support and advice throughout the sale process. In particular chasing things through and monitoring the whole chain. Much appreciated.
5/5
TrustpilotGreat Support Throughout the Renting Process
I recently found a flat through Matt, and I couldn’t recommend him more highly. From the very first viewing, he was proactive in suggesting alternative properties that might suit my needs. In fact, one of the flats he recommended on the spot ended up being the one I rented.
5/5
GoogleWe recently rented a flat through Cluttons Chelsea and we highly recommend them. Tom, our agent, was super responsive, he took good care of us (as it was our first renting experience) and made sure everything went smoothly. He was also very knowledgeable of every step of the process, and reacted quickly to every question we had. Overall, a very good experience with Tom and the Team at Cluttons Chelsea!
5/5
TrustpilotA very professional team
A very professional team, with strong knowledge of the local property market. Very attentive to the clients requirements. Highly recommended
5/5
GoogleAmazing services. Very positive energy at the office. I worked with Thomas and everything went very smoothly. From the process of renting to receiving the property everything was fantastic. Thank you!
5/5
GoogleWe have recently moved into a property in Battersea, and I must say I have been blown away by the support I’ve received from our estate agent Harry. He’s gone above and beyond to sort out all problems we have encountered. He made it a very easy and smooth move. I can say for sure that we will be using Cluttons again, and definitely when we look to buy next year!
5/5
TrustpilotWe purchased a flat through Cluttons…
We purchased a flat through Cluttons Tower Bridge and received excellent guidance and support. We are first time buyers in the UK and benefitted greatly from the excellent communication from the agent, Bryn Jenkins.
5/5
TrustpilotThank you
Thank you Brooke D. and the team for being so helpful and answering my questions.
5/5
TrustpilotAvailability
Matt has been always available and made me aware straight away of new properties.
5/5
TrustpilotAbsolutely fabulous
Absolutely amazing. I liaised with Brooke at Tower Bridge. She was fantastic and really helpful and very proactive. I have dealt with so many agencies in the past, but in the future I only want to deal with Cluttons.
5/5
TrustpilotVery smooth London rental
Very smooth working with them on a rental in London from beginning to end.
1/5
TrustpilotDodgy tenancy terms
Tenants who rent via this agent beware. Cluttons by default put a clause in tenancy agreement which obliges tenant to hire professional deep clean other wise they will deduct cleaning cost from deposit. However, it was obvious that before my move in the property was not professionally cleaned before. Basically they are just putting the burden of cleaning the property on tenant's shoulder. Had to go on TDS and dispute for the cleaning charge.Pay extra attention on tenancy agreement when renting with this agency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cluttons's London office has 172 reviews across two platforms: 64 on Google, 108 on Trustpilot (across the whole business).
Cluttons London is rated 4.1 out of 5 across all 172 reviews, and 4.7 out of 5 on Google from 64 reviews.
Cluttons London, 73 Sloane Avenue, London, SW3 3DH.
