Trusted Agent profile · London
★★★★★
172 reviews across 2 platforms
73 Sloane Avenue, London, SW3 3DH
Cluttons's office in London, at 73 Sloane Avenue, is rated 4.1 out of 5 across 172 reviews on two platforms, including 64 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMyself and my boyfriend had a wonderful experience with Cluttons Estate Agents in Chelsea. Tom helped us find a beautiful apartment that matched our requirements exactly. He was incredibly helpful and accommodating with helping us as first time renters. Thank you for helping us find a lovely home!
1/5
TrustpilotEcho almost all the other reviews - urge you to avoid!
First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.
1/5
TrustpilotTerrible management of the properties
Terrible management of the propertiesCluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.
1/5
TrustpilotAvoid at all costs
I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!
5/5
GoogleThe Chelsea office are so helpful. They have always being on hand if there is something to sort out with the tenant or property. Highly recommend.
1/5
TrustpilotThe worst.
When you think of a horrible estate agency, it's Cluttons.From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say. When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice! And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all. I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!
5/5
GoogleThe contract was signed quickly. Highly recommend Joe, who is friendly and helpful. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleI had an amazing experience with Charlotte! Very quick communication and very helpful
1/5
TrustpilotWorst Sales Experience Ever
Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!
5/5
GoogleCluttons Chelsea Estate Agents have done a great job in relation to letting flats I own in London. Cluttons have been quick and effective at finding tenants, arranging their move-in and dealing with a number of other administrative actions. I would strongly recommend them to other landlords
5/5
GoogleEasy to work with, Responsive and Friendly. Dealt with Gemma and Michelle.
1/5
TrustpilotPoor after sales service
Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!
5/5
GoogleMichelle is great and was very helpful in helping us renew and renegotiate our lease. Great company for rentals in Chelsea!
5/5
GoogleRosy has been very helpful throughout the rental process!
1/5
TrustpilotCluttons Appalling Management of Leasehold Properties
Cluttons manage my leasehold property. They are crass, unaccountable, rude and incompetent. Repairs do not get done, they counteract with false accusations of transgressions by leaseholders and are unprofessional and vindictive. One my fellow leaseholders is being hounded for complaining about them. Huge staff turnover and deal with different employees every month. For your own peace of mind, avoid any dealing with them.
5/5
TrustpilotQuick and professional services.
5/5
TrustpilotGeorge Barker at Cluttons…
George Barker at Cluttons is a pleasure to work with. He is incredibly responsive, professional and excellent at sales progression. I wouldn’t hesitate to recommend him.
5/5
TrustpilotGreat viewing experience and highly…
Great viewing experience and highly responsive over whatsapp for managing negotiations. They also manage very nice high quality properties and have a good service overall.
5/5
TrustpilotAmazing service by Cluttons in Chelsea
Amazing service by Cluttons in Chelsea. Welcoming and very informative! I was able to find a suitable apartment within days of meeting their agents.
5/5
TrustpilotGreat experience with George at…
Great experience with George at Cluttons Shad Thames. He helped both buy and sell my flat in a very seamless efficient process.
5/5
TrustpilotWe have been clients of Cluttons for 10…
We have been clients of Cluttons for 10 years.
5/5
GoogleThomas helped me to find a rental property, and my experience was great. He was incredibly responsive, answering all my questions promptly and patiently. No matter how small the concern, he addressed it with professionalism. …
5/5
GoogleTom and Rosy have made our move very smooth. They have been very responsive and helpful, making sure we were informed of each step of the process. We’re really pleased with our new rental and fee that Rosy will be a reliable Property Manager should we have any issues!
5/5
GoogleTom and the entire Cluttons Chelsea team went above and beyond during our flat search. Providing clarity through every detail and assisting from the first showing to signing the tenancy agreement! Great group of people who are a pleasure to work with if you are looking for an agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cluttons's London office has 172 reviews across two platforms: 64 on Google, 108 on Trustpilot (across the whole business).
Cluttons London is rated 4.1 out of 5 across all 172 reviews, and 4.7 out of 5 on Google from 64 reviews.
Cluttons London, 73 Sloane Avenue, London, SW3 3DH.
