Trusted Agent profile · London
★★★★★
183 reviews across 2 platforms
73 Sloane Avenue, London, SW3 3DH
Cluttons's office in London, at 73 Sloane Avenue, is rated 4.2 out of 5 across 183 reviews on two platforms, including 74 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotCluttons Appalling Management of Leasehold Properties
Cluttons manage my leasehold property. They are crass, unaccountable, rude and incompetent. Repairs do not get done, they counteract with false accusations of transgressions by leaseholders and are unprofessional and vindictive. One my fellow leaseholders is being hounded for complaining about them. Huge staff turnover and deal with different employees every month. For your own peace of mind, avoid any dealing with them.
5/5
TrustpilotQuick and professional services.
5/5
TrustpilotGeorge Barker at Cluttons…
George Barker at Cluttons is a pleasure to work with. He is incredibly responsive, professional and excellent at sales progression. I wouldn’t hesitate to recommend him.
5/5
GoogleTom and Rosy have made our move very smooth. They have been very responsive and helpful, making sure we were informed of each step of the process. We’re really pleased with our new rental and fee that Rosy will be a reliable Property Manager should we have any issues!
5/5
GoogleTom and the entire Cluttons Chelsea team went above and beyond during our flat search. Providing clarity through every detail and assisting from the first showing to signing the tenancy agreement! Great group of people who are a pleasure to work with if you are looking for an agent.
5/5
TrustpilotGreat viewing experience and highly…
Great viewing experience and highly responsive over whatsapp for managing negotiations. They also manage very nice high quality properties and have a good service overall.
5/5
GoogleEverything was super smooth for the move-in, I can only recommend!
5/5
TrustpilotAmazing service by Cluttons in Chelsea
Amazing service by Cluttons in Chelsea. Welcoming and very informative! I was able to find a suitable apartment within days of meeting their agents.
5/5
TrustpilotGreat experience with George at…
Great experience with George at Cluttons Shad Thames. He helped both buy and sell my flat in a very seamless efficient process.
5/5
TrustpilotWe have been clients of Cluttons for 10…
We have been clients of Cluttons for 10 years.
5/5
GoogleGreat experience finding a new property to Rent with Cluttons. The agent we worked with, Thomas Galvin, was a huge help, very quick to answer any questions and provided regular updates throughout the process.
5/5
TrustpilotGreat experience working with Bryn at…
Great experience working with Bryn at Cluttons. Knowledgeable, responsive and made my recent experience enjoyable. I would highly recommend.
5/5
TrustpilotWe received outstanding service and…
We received outstanding service and help from Hamish to help purchasing our first property in Islington. Highly recommend!
5/5
GoogleI recently had an issue within my flat which my property manager (Rosy) went above and beyond to resolve quickly. She was very attentive and efficient, keeping me informed at all times. Very pleased with the service provided by Cluttons.
5/5
TrustpilotFalon and the Cluttons team were very…
Falon and the Cluttons team were very helpful, responsive and professional. I would recommend this agency
5/5
TrustpilotThe team at Clifton’s are wonderful
The team at Clifton’s are wonderful. You couldn’t be looked after more. Would highly recommend.
1/5
TrustpilotDisorganised and unprofessional
Disorganised and unprofessional. Horrible communication and stalling practices when it comes to having appartment issues solved. No ownership and laughable excuses when you enquire as to why your issue hasn’t been addressed for over 5 month (with constant reminders).
1/5
TrustpilotNo deposit returned after 7 weeks
After 7 weeks, still no deposit returned, yet there's no problem with the flat. Islington Council returned the overpaid Council tax within a fortnight, ditto every utility company - smooth and painless process with them, esp Sky who were brilliant. Just rude emails from Cluttons, blaming everyone else and apologising that I "feel" this is poor management.
5/5
TrustpilotJust wanted to say that we’ve had a…
Just wanted to say that we’ve had a great experience with Nathan Grimwood managing our property since we moved in. He’s been very proactive and kept us regularly updated every step of the way. He’s a real credit to the company!
1/5
TrustpilotAll round very disappointing
All round very disappointing. Sales marginally better than property maintenance but only just. Unresponsive. High turn over of staff. Very frustrating to deal with. I thought it was maybe just our experience but looking at other reviews I can see it’s not. I won’t use going forwards
5/5
GoogleLovely experience with Cluttons. Joe & Tom have been wonderful!
2/5
TrustpilotReally poor customer service
Really poor customer service. Withheld deposit on departure from rental for no reason. Ignored several e-mails and VMs. Then attempted to blame coronavirus.E-mailed there managing partner and hot an automated response. Eventually sorted more than 50 days after vacated property.No response/apology from managing partner. Self evident that poor customer service comes from the top.
5/5
GoogleI had to deal with Cluttons Chelsea recently, and it was a perfect experience: helpful, professional and responsive! Special thanks for Thomas who was my direct contact.
5/5
GoogleGreat experience overall, the agent (Joe) worked to accommodate my schedule, was responsive. The whole process of renting a flat went fast and smooth, no surprises.
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