Cluttons reviews in London and Tower Hamlets

★★★★★ 5/5

Trustpilot

Exceptional Service from George Barker…

Exceptional Service from George Barker, Cluttons Tower Bridge I would highly recommend George Barker for his outstanding professionalism, responsiveness and dedication throughout my property purchase at The Music Box. From the initial viewings right through to completion and handover, George was exceptional. He was consistently prompt, proactive and readily available by both phone and email, always addressing my queries with remarkable speed and clarity. My mortgage application was not entirely straightforward, but George went above and beyond to guide me through the process, assisting with documentation, coordinating with the relevant parties and ensuring everything progressed as smoothly as possible. What particularly stood out was his willingness to help even when matters fell outside his immediate responsibilities. As I was based overseas, George took the initiative to assist with various aspects of the handover, including personally visiting the property to check meter readings when I was unable to be there. His attention to detail, reliability and genuine commitment to customer service made the entire experience significantly easier, particularly when managing a property purchase from abroad. George is a real credit to Cluttons, and I would have absolutely no hesitation in recommending him to anyone looking to buy a property in London.

Asim · 12 October 2026 · Cluttons Wapping

★★★★★ 1/5

Trustpilot

Totally not responsive

Cluttons are the managing agent of a prime building in South Kensington. Their level of service is appalling. I emailed and called the main lead for an important issue and he has never returned or called me back. I would strongly discourage everyone to use them.

Ettam · 3 October 2026 · Cluttons Wapping

★★★★★ 5/5

Google

An excellent agency and easy to reach out to with a lovely experience, a big thanks to my agent Chealsie Wild she is absolutely amazing she helped throughout the whole process! She was kind and very professional whenever I needed anything. She made everything so easy and stress-free!👌🏻 …

Danah · 27 September 2026 · Cluttons London (73 Sloane Avenue)

★★★★★ 1/5

Google

Rating only, no written review.

Rahil · 27 September 2026 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Trustpilot

This review is for Abby Perry at…

This review is for Abby Perry at Cluttons Wapping. She was there throughout the purchase of my apartment in Wapping and was a constant help and reassurance throughout. It was a difficult transaction and it was so good to have the constant support and encouragement to get through the process. Many thanks. Joanna M

Joanna · 20 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

Renting in London is never simple, and when technical glitches hit the referencing system, it could have easily turned into a horrendous experience. However, thanks to the tireless efforts of Amelie and her team, everything was sorted out smoothly. Her devotion to ensuring our rental application went through was second to none, especially while juggling annual leave too! It was a great experience working with Amelie.

Dan · 19 September 2026 · Cluttons Wapping

★★★★★ 5/5

Trustpilot

Clutton Wapping - a class act

We placed our property with Laura Banks and Abby Perry for sale. They are a class act, always prompt to respond, helpful and made a huge effort to get out property out there to the market. Would definitely recommend unreservedly and would use them again.

Susan · 14 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

Bryn and George worked hard to find me a buyer, and Bryn - who led the subsequent process - was highly responsive throughout the period leading up to exchange, and beyond.

Lizzie · 11 September 2026 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Friendly, very efficient and professional at all times. A pleasure to deal with them

David · 11 September 2026 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

We had a terrific experience with Bryn and the Cluttons team. From understanding our brief, to helping us find the flat we always felt in good hands. Plenty of communication and nudging the process across all parties when needed.

Gareth · 11 September 2026 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Chealsie did an amazing job with helping us find exactly the flat we were looking for in Cavalry Square. Super responsive and always there to make sure the process went smoothly, couldn't have gone any better! Thanks again Chealsie we really appreciate your help!

Nils · 11 September 2026 · Cluttons London (73 Sloane Avenue)

★★★★★ 5/5

Google

Sales staff are efficient and professional. I am very happy with the service of the Wapping team

Kim · 10 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

I recently completed the purchase of a flat in Wapping, and from the initial viewing through to completion, Abby was incredibly helpful and professional. She responded to every query promptly and always went above and beyond to get things sorted. She kept me updated throughout the process, regularly providing progress updates from the vendor and ensuring I was always kept in the loop. When Abby was away, Laura was equally helpful and made sure everything continued to run smoothly. I really appreciate the excellent service I received from both of them. I would definitely recommend them to anyone looking to buy or sell a property. Thank you for making what can be a stressful process so much easier.

Ahmad · 10 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

The Cluttons team in Wapping were a pleasure to work with and so helpful for my international move. I consider myself a high maintenance client, and Peter at the Wapping office was supportive and extremely responsive. In fact, when I was unable to see the flat in-person he so kindly took a video - before and after professional cleaning - and shared on WhatsApp. I can confidently say Peter went above and beyond. Peter and Cluttons are the reason I am happily settled in London. Thank you!

Jill · 10 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

Amelie was brilliant, she sorted my rental from start to finish, liaising with everyone perfectly. I haven’t rented for decades and Amelie made me feel confident and positive about the whole process. Thoroughly recommend!

Natasha · 10 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

I would thoroughly recommend Peter and the rental team at Cluttons. Peter is very knowledgeable and responsive and has consistently found us high quality tenants. My experience with Cluttons has been so much better than other agents in Wapping.

Richard · 10 September 2026 · Cluttons Wapping

★★★★★ 5/5

Google

Laura and Abby made all the difference in the sale of my property. Highly recommend.

David · 10 September 2026 · Cluttons Wapping

★★★★★ 5/5

Trustpilot

Great support Cluttons Wapping

Laura and Abby from the Wapping office made all the difference in the sale of my property. Highly recommend.

David · 20 August 2026 · Cluttons Wapping

★★★★★ 1/5

Trustpilot

Horrific customer service and a lack of care

We rented a Cluttons-managed flat, and in general they pass the burdens on to you. The problem came a year after we moved out. At checkout our deposit was reconciled and returned, with deductions itemised and agreed. Minor decoration, nothing else raised. As far as anyone was concerned, the tenancy was closed. Twelve months later we received an email forwarding a debt-collection letter, a "7 Day Court Action Warning" for £70+ on a utility account that was in the landlord's name, not ours. We had never held that account, never been billed on it, and had never heard from the company in question. We had held the energy supply in our own names throughout, with a different supplier, and that account closed in credit. Rather than check any of this, Cluttons forwarded our names, email addresses and mobile numbers to the debt collector and asked them to pursue us instead of the landlord. The billing period they attributed to us ran nine days past the end of our tenancy, contradicted by the tenancy agreement Cluttons themselves attached to the same email. And the letter was dated 28 April; it reached us on 19 August. A seven-day warning which was forwarded four months late. When I spoke to Cluttons, they basically denied all accountability and said that it wasn't their problem. I will never rent with them again.

Alex · 19 August 2026 · Cluttons Wapping

★★★★★ 1/5

Trustpilot

⭐ 1 star £2,100 a month for an authentic medieval living experience

I rented a flat managed by Cluttons from January 2024, and the experience gave me a new appreciation for some of civilisation’s greatest achievements: locks, insulation, central heating, hot running water and the reply button on an email. Within my first week, Cluttons had apparently failed to collect the previous tenant’s keys, resulting in her unlocking our front door while I was getting out of the shower. Thankfully she was a very nice lady, who instead got a lovely image of me with a towel on my head holding a kitchen knife because I assumed I was about to be faced with an assailant. Nothing quite gives you that comforting sense of home like discovering the keys are apparently a communal free-for-all. Then came the damp. Condensation was so severe that water ran down the walls and windows, occasionally taking the cheap paint with it. Whenever we moved furniture, we found mould behind practically every piece. Some of my paintings were damaged, and while living there I experienced persistent skin allergies and eye irritation which I have not experienced since leaving. We reported it repeatedly. It was never properly resolved. The mould, unlike us, seemed extremely happy with the accommodation. But the highlight was the heating. Our second major failure left us without heating for approximately five to six weeks during cold weather. We slept in winter coats. Inside. In London. In a flat costing £2,100 a month. We also had no functioning hot running water, so we boiled saucepans to wash ourselves or showered at work. No temporary heaters, alternative accommodation or compensation were provided. Apparently Cluttons believes heating can be replaced with wool sweaters and willpower. I would have rather spent my rent at a Renaissance Fair, where the Middle English experience would at least have been voluntary. Our property managers, Stephanie and Astma, also seemed perpetually on leave. I don’t know how much annual leave Cluttons provides, but their benefits package must be extraordinary. Eventually I found Stephanie’s manager online and contacted them. Miraculously, Stephanie replied the next day. Apparently the most effective way to recall a Cluttons employee from annual leave is to locate their manager. When we finally decided we’d experienced enough of medieval England, Cluttons didn’t confirm they had processed our properly submitted notice until approximately a week before we moved out. Curiously, they never experienced these communication difficulties when they needed something from us. Then came the deposit. It took four weeks just to inspect the empty flat. Presumably the surveyor was coming from Canterbury. On foot. After we agreed the deductions, it took approximately another six weeks to actually receive our money. Given the general medieval theme, I assume the deposit was being delivered by mounted courier. Or perhaps we were to receive it in salt and it fell into a canal somewhere between Angel and Hackney. Everything with Cluttons required chasing, then chasing the chasing, then checking whether anybody had received the email about the previous emails. Usually, somebody was on leave. The only reliable technique was escalation: find someone’s manager and suddenly the ravens arrive. This wasn’t simply bad communication. For significant periods the flat was genuinely not reasonably livable: severe damp and mould, water running down the walls, weeks without heating or hot running water, sleeping in winter coats and boiling saucepans to wash ourselves. £2,100 per month. And bring your own pot. And wonderfully, Cluttons still haven’t removed us from the building mailing list. Every month we receive an update informing us that the downstairs communal door is still broken and being left open. Some people get Christmas cards from their old neighbours. We get monthly confirmation that Cluttons still haven’t fixed the door. At least they’re consistent. One star, largely because Trustpilot won’t let me give them a review via Pigeon ( which would be significantly more efficient than emailing them )

M · 18 August 2026 · Cluttons Wapping

★★★★★ 5/5

Google

We relocated from the US and handled the entire letting process with a 7 hour time difference. Chealsie and Charlotte were an amazing team to work with. They’re both very professional, friendly, responsive, and did an excellent job orchestrating everything from abroad. We had an urgent timeline and could easily have been an immensely stressful undertaking was made relatively easy thanks to working with these two.

TT_ · 11 August 2026 · Cluttons London (73 Sloane Avenue)

★★★★★ 5/5

Google

We had an excellent experience with Cluttons: Jess was the most patient agent and Madeline very helpful for all admin matters. Both were very responsive and really made a difference to our flat search which resulted much less stressful.

P · 11 August 2026 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

This is to acknowledge the outstanding work and excellence of Verity Chick guiding us throughout the process and making this transaction flow smoothly until completion. Highly highly recommended!!

Alberto · 11 August 2026 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Trustpilot

Would use again.

I recently worked with George on a property purchase. He was always helpful and easy to get hold of. Would use again.

David · 23 July 2026 · Cluttons Wapping