4/5
TrustpilotGeorge of Cluttons was hugely helpful…
George of Cluttons was hugely helpful throughout and very supportive from start to finish.
Trusted Agent profile
Cluttons estate agents in London and Tower Hamlets
★★★★★
655 reviews across 4 offices and 3 platforms
Cluttons has four offices, in London (three offices) and Tower Hamlets. Together they have 655 reviews on three platforms, rated 4.6 out of 5 overall.
534
Reviews on Google
All 4 offices
8
Reviews on Facebook
Business-wide
113
Reviews on Trustpilot
Business-wide
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Our offices
Cluttons's four offices, most reviewed first. Each has its own page.
- Cluttons London (36 Horselydown Lane)36 Horselydown Lane, SE1 2LN317 reviews · 206 on Google (4.7)11 in the last 90 days
- Cluttons London (23 Albion Street)23 Albion Street, W2 2AS249 reviews · 134 on Google (4.9)11 in the last 90 days
- Cluttons Wapping3 Wapping High Street, Wapping, London, E1W 1LS, E1W 1LS235 reviews · 120 on Google (4.6)15 in the last 90 days
- Cluttons London (73 Sloane Avenue)73 Sloane Avenue, SW3 3DH184 reviews · 74 on Google (4.7)11 in the last 90 days
Latest reviews from every Cluttons office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotWe sold an apartment through Cluttons…
We sold an apartment through Cluttons Tower Bridge branch. They guided us through a protracted process in a very professional way, always giving the impression that they were available to help and would ensure prompt resolution of any issues. George Barker of their team led this work and was exemplary, going out of his way to make the process easier for us. We would certainly use them again.
5/5
GoogleTruly enjoyed the rental process with Cluttons. Charlotte was attentive and extremely responsive, even while she was away at a training. The thoughtful and prompt answers to my questions and clear information about the process made it speedy and easy. Excellent service! Thank you, Charlotte!
5/5
GoogleCharlotte and Chealsie are fabulous. They are efficient and helpful and amongst the best estate agents I have dealt with. Their communication is timely and nothing is too much trouble. They really go the extra mile, responding to questions and issues outside of working hours. If you want trust worthy, fair and proactive estate agents then they are for you. Professional, friendly and able to take some of the stress out of the London housing market. Thank you both.
5/5
GoogleWe had an incredible experience with Cluttons - Hyde Park, Jess was very helpful throughout the entire process and went above and beyond to guide us professionally through was was at times quite a stressful experience (at no fault of the estate agents). We are thrilled with our new flat and would strongly recommend Cluttons to any prospective tenants 😊
5/5
GoogleVery professional and helpful agency. They made our flat-hunting experience a lot less stressful. Thank you especially to our estate agent, Jess!
5/5
GoogleJess facilitated our move and was absolutely fantastic; incredibly responsive; and an all-around pleasure to liaise with.
5/5
GoogleI bought and sold my flat through Cluttons, Hyde Park. On both occasions I had a very positive experience. Verity sold my flat off-market within days of us agreeing terms. I didn't have the hassle of multiple viewers or time wasters and I appreciated the prompt communication and professional service. Importantly, I felt Verity did a good job from start to finish in managing my expectations. Thanks for your great service.
5/5
GoogleMadeline and Jessica are the best! They handled everything perfectly and we appreciated their kindness and care. It was a joy to find the perfect apartment! Thank you ☺️☺️🥳 …
5/5
GoogleVery good experience as a tenant. Cluttons were easy to deal with, responsive and professional. In particular, Alkiviadis Kavouras was a big help throughout the process and would highly recommend.
5/5
GoogleVery helpful selling agent Abby went above and beyond during a long winded tricky sale. Much appreciated
1/5
TrustpilotA Masterclass in Mismanagement
Dear reader, I once feared I was like you: naive, optimistic, and inclined to dismiss one-star reviews as the product of unreasonable tenants. After more than five years of renting in London, I believed I had encountered every flavour of poor agency service. I believed myself immune. I was wrong. The Peter Principle suggests that employees are promoted to their highest level of incompetence. I have yet to encounter a more persuasive case study than the Tower Bridge branch of Cluttons. Ellis, the team lead, appears profoundly overworked, underqualified, or, more likely, both simultaneously. Having now accepted that previous reviewers were regrettably correct, I can confirm that she and her team struggle to respond to emails within reasonable timeframes. As a direct result of her poor communication, we were left without heating for over a month in the middle of winter. Following a formal complaint to Vicky, Head of Compliance, in which we explicitly requested no further contact with Ellis, we were reimbursed £600. While appreciated, this was modest compensation for a winter spent indoors wearing outdoor clothing. We were also promised a new property manager and were assigned Dominique. Sadly, this marked the beginning of the sequel rather than the resolution. Once again, pipes seized, the landlord declined to fund a long-term fix, and we were left without heating for another month in December. At this stage, the pattern was difficult to ignore. We raised a further formal complaint to Vicky and, despite Cluttons’ written confirmation that Ellis would have no further involvement, received a response from her regardless. This reply contained multiple basic spelling and grammatical errors and, more impressively, failed to address the point of the complaint entirely (the absence of heating). We subsequently escalated the matter to the Managing Director, as per their complaints procedure. We received no response from the MD, and instead received a lacklustre email from Vicky saying the MD was too busy. In tandem, we were disputing unreasonable deposit deductions. Dominique, our new property manager, insisted on an unnecessary professional clean following the end of our tenancy, citing evidence such as a single hair on a counter and aggressively zoomed-in photographs of minor dust particles. She attempted to charge £450 for superficial cleaning, unilaterally applied during an active dispute. We referred the matter to the Tenancy Deposit Scheme as Cluttons had no reasonable basis for these deductions. Cluttons failed to provide any evidence for their claims and thus we won the dispute by default... But that didn't stop them holding onto our whole deposit for 4 months after our move out date, including the undisputed amount. With the exception of the sales team (I wonder why...), our experience suggests a consistent pattern of poor communication, mismanagement, and indifference to tenant welfare. Cluttons is the worst estate agency I have encountered in the 3 major cities I've rented in. Edit: Cluttons have now flagged this review as against Trustpilot guidelines (for including personal information of employees) and had it removed three times. Following appeals of the decision to remove this review, it has been reinstated each time. Due to this, I have reason to believe Cluttons are targeting negative reviews to have them removed. Guidelines state that "Trustpilot can remove another person’s personal information, such as their name, phone number, email address, or photos/videos of others. However, we won’t remove a review if it includes information that is publicly available on the business’s Trustpilot profile or website". ALL personal info included in this review is available on Cluttons' website.
5/5
TrustpilotRecommended
Efficient, friendly and helpful advice and assistance with sale of property from first point of contact to completion. Prompt response to any queries and assistance to proceed to completion by George Barker and Bryn Jenkins. Thank you.
5/5
TrustpilotExcellent assistance and help from…
Excellent assistance and help from George Barker at Tower Bridge over the long period we were searching for flats on the Thames
5/5
GoogleGreat service from the lettings team in helping me secure my new flat. I really appreciated Amelie’s extra help just before closing on a Friday, sending everything over to me, so that I could complete that stage and relax over the weekend! Mariana was then very efficient at helping with queries and progressing everything to get the contract signed. Rebecca was great, showing me the flat and efficiently sorting out everything initially with the landlord. Many thanks.
5/5
GoogleRating only, no written review.
5/5
GoogleChealsie was great - she found us the perfect place, process was fantastic, super smooth. Can't recommend enough! Sam & Immy
5/5
GoogleGreat service. Chealsie is a great agent. She has been very professional with us and responded promptly to all our queries. Definitely recommended
5/5
GoogleChealsie Wild is a fantastic agent, super helpful and knowledgeable.
5/5
GoogleMadeline and Jessica were great. Even if I completed some of the requirements at the last minute, they guided and supported me through the process and stayed in touch with me all the time to ensure my tenancy. I really appreciate their support!
5/5
GoogleWe had an excellent experience renting through Cluttons Wapping. The team, Peter and Alkis, were incredibly professional, polite, and supportive throughout the entire process. They both devoted a lot of time listening and guiding us through the new legislation. What stood out the most was how they truly listened to our preferences and only showed us properties that fit our needs. A special thanks to Alkis Kavouras. He made the moving process smooth and stress-free. Prompt and attentive…I highly recommend Alkis and the Wapping team to anyone looking to rent!
1/5
TrustpilotAtrocious- tenants safety compromised by Cluttons
One of the most inhuman and despicable organisations on earth- constant refusal to respond to maintenance issues by their idiotic London team has resulted in having to contact the police and council, as well as the building trust- a homeless man has housed himself inside our block due to Cluttons being incapable of responding to queries of a broken door for a full working week. You do not deserve to run a business when you put tenants life at risk and your staff and ceo should be in jail for endangering our lives. Real shit company!
5/5
TrustpilotProfessional
Professional, knowledgeable and timely support and advice throughout the sale process. In particular chasing things through and monitoring the whole chain. Much appreciated.
5/5
GoogleThe girls on the Lettings Team at Cluttons in Tower Bridge have been fantastic. They have been managing my flat for over 15 years now. We recently had an issue where a new tenant cancelled their contract the day before they were due to move in, but Brooke, Rebecca and Mariana have worked their socks off to find some lovely new tenants for me all within a month. They have always made tenants moving out and new ones in seamless and stressfeee, which is so important when you don’t live locally. I wouldn’t hesitate in recommending them as a Letting Agent or an Estate Agent (as they originally sold me the flat too).
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Cluttons
Which Cluttons office has the most reviews?
London (36 Horselydown Lane) has the most, with 317 reviews rated 4.4 out of 5, followed by London (23 Albion Street) with 249.
Where are the Cluttons offices?
The four Cluttons offices, by town:
- London (23 Albion Street): 23 Albion Street, London, W2 2AS
- London (36 Horselydown Lane): 36 Horselydown Lane, London, SE1 2LN
- London (73 Sloane Avenue): 73 Sloane Avenue, London, SW3 3DH
- Tower Hamlets: 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
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