Trusted Agent profile
★★★★★
289 reviews across 3 platforms
36 Horselydown Lane, London SE1 2LN
Cluttons's London office at 36 Horselydown Lane is rated 4.4 out of 5 across 289 reviews on three platforms, including 180 Google reviews rated 4.7. The 2 Facebook and 107 Trustpilot counts are for the whole business. Checked 9 October 2026.
180
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
107
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with Cluttons! Recently moved in to the flat in Southwark. Calum Scottow was fantastic - very helpful during the viewing, answering all my questions and providing great support throughout the process. Bhavika was also wonderful during the viewing, making everything easy and clear. A big thanks to Mariana for handling all the documents quickly and efficiently. The whole team made the renting process smooth and stress-free!
5/5
GoogleAgent George Barker is a legend. Literally pushed this whole process through. Gave it momentum. Stayed on top of the lawyers on both sides. And really managed to give us the buyers, a wonderful experience. All questions were answered. All issues were resolved. And George did not give up.
Thank you for recognising George's exceptional work, Baum! His persistence in managing the process, maintaining momentum and resolving issues exemplifies the service standards we aim for at Cluttons. We're delighted you had such a positive buying experience and we wish you all the best settling in to your new home.
5/5
TrustpilotA genuine pleasure to work with!
A genuine pleasure to work with! We've had a handful of bad experiences trying to sell our flat, but Cluttons have been a real joy to work with. The handover from sales to lettings was seamless and they're such a helpful, friendly, accessible team. Big thanks to Lucy, Charlotte, Gemma and team.
5/5
Google⭐⭐⭐⭐⭐ Brooke Darwood was absolutely amazing! She worked incredibly hard to help me secure my new flat, making the whole process smooth and stress-free. Brooke is such a lovely, approachable agent, and I really appreciated her dedication and support throughout. I wouldn’t hesitate to work with her again and will definitely be getting my next flat with her at Cluttons!
5/5
GoogleHaving Bhavika as my agent was smooth sailing, she helps me and make suggestion that will make my move in into the property very very smooth. She’s also very responsive and approachable. She’s a good asset on your team.Thank you Bhavika and Cluttons!
Thank you so much for taking the time to leave lovely feedback for Bhavika. We'll make sure to pass this on, and we hope to continue helping you on your property journey in future!
5/5
GoogleI recently rented a property through Cluttons and had a great experience. Brooke and Mariana were both incredibly professional and responsive, helping me to navigate the process and answer any questions. They made me feel supported and ensured that the process was as smooth and seamless as possible. I would absolutely recommend them to anyone looking to find an estate agent in the area.
5/5
TrustpilotVery responsive and helpful in finding a London rental
We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions of getting accepted with the property, but Matt was extremely helpful and responsive in getting it sorted out. Much better than other London estate agents who could not give a toss. I'd highly recommend.
5/5
GoogleI had a fantastic experience with Brooke Darwood! She was professional, attentive, and went above and beyond to help me get into my new flat. Everything was handled smoothly, and her hard work truly made a difference. Brooke is such a lovely agent, and I’ll definitely be working with her again for my next place at Cluttons!
5/5
GoogleWe are new to London and needed to find a flat ASAP. Matt Dharshi went above and beyond in helping us find it. My husband and I are very happy with our new flat and very pleased with Matt’s professionalism and customer service.
Hi Simone, welcome to London! We're delighted Matt could help you find a home quickly and that his professionalism stood out. Relocating can be challenging, and we're pleased we could make this aspect smoother for you both.
5/5
TrustpilotAlkiviadis Kavouras is an excellent…
Alkiviadis Kavouras is an excellent residential support executive. He is a credit to Clutton's, with his keen attention to detail, his unceasing committment to delivering, his rapid response and follow-up, his integrity and complete reliability. Working with Alkis is a consistent pleasure, and I have a feeling of confidence and of being in secure hands. Thank you!
1/5
Trustpilot⭐ 1 star £2,100 a month for an authentic medieval living experience
I rented a flat managed by Cluttons from January 2024, and the experience gave me a new appreciation for some of civilisation’s greatest achievements: locks, insulation, central heating, hot running water and the reply button on an email.
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced. We take all concerns seriously and would really appreciate the opportunity to discuss your experience in more detail. Please feel free to contact us at customerfeedback@cluttons.com with any further comments or suggestions you’d like to share, and a member of our team will be in touch.
1/5
TrustpilotAtrocious- tenants safety compromised by Cluttons
One of the most inhuman and despicable organisations on earth- constant refusal to respond to maintenance issues by their idiotic London team has resulted in having to contact the police and council, as well as the building trust- a homeless man has housed himself inside our block due to Cluttons being incapable of responding to queries of a broken door for a full working week. You do not deserve to run a business when you put tenants life at risk and your staff and ceo should be in jail for endangering our lives. Real shit company!
5/5
TrustpilotWould use again.
I recently worked with George on a property purchase. He was always helpful and easy to get hold of. Would use again.
5/5
TrustpilotBek Aripov Agent Review
We recently completed a purchase of a property that Cluttons marketed. Our agent, Bek Aripov from the Paddington Office was very supportive and proactive in keeping the progress of the transaction going. He was also very responsive to concerns, or points that need more clarity, which he was quick and accurate in addressing.
5/5
TrustpilotWe sold an apartment through Cluttons…
We sold an apartment through Cluttons Tower Bridge branch. They guided us through a protracted process in a very professional way, always giving the impression that they were available to help and would ensure prompt resolution of any issues. George Barker of their team led this work and was exemplary, going out of his way to make the process easier for us. We would certainly use them again.
4/5
GoogleFirst time renting through Cluttons, Matt Dharshi was great at finding properties that suited our needs and a strong liaison once we were ready to put an offer in
Thank you for working with us and taking the time to feedback. We'll be sure to pass this on to Matt!
5/5
TrustpilotI’ve recently just moved from Australia
I’ve recently just moved from Australia to London and i am exploring potential areas we’d like to move to and I had a great conversation with Justice at Cluttons Islington. She was so friendly & knowledgeable and really gave us great advice on the rental market in London. Thank you Justice & Cluttons!
5/5
TrustpilotMy experience with Cluttons has been…
My experience with Cluttons has been outstanding over the years. They have helped us locate and purchase our flat and recently assisted in searching for a new rental. A special thanks to Brooke whose communication with us has been exceptional! She has gone out of her way to help us with viewings and keeping us informed on new properties in the market all whilst making us feel at ease. I would definitely recommend Cluttons to everyone!
5/5
TrustpilotThe team were professional in selling…
The team were professional in selling our property. The photographs and display in the window of their Tower Bridge office were excellent. They always had staff who were dressed well, spoke well and answered the calls and knew about the property when going in person to their office (unlike other Agents we had initially instructed). After viewings, they gave us detailed feedback which was helpful and they handled our buyers extremely well during a less than easy selling market time.
5/5
GoogleI received excellent service from George from start to finish when selling my property. There were several occasions when we needed to chase solicitors and the buyers and George stepped in to keep things moving. I really appreciated his commitment throughout the process.
5/5
TrustpilotGreat experience!
Cluttons was great to work with when we bought our flat in January! Bryn Jenkins was a wonderful agent, always helping coordinate with the sellers and ready to respond to all of our questions!
5/5
TrustpilotMatt Dharshi has been a great assistant…
Matt Dharshi has been a great assistant in helping us find our dream home! He went above and beyond and convinced our landlord to accomodate us in ways we didn’t think possible, as we had already given up but Matt came back and let us stay. 10/10!
5/5
GoogleRebecca was absolutely great to work with - responsive, pragmatic and friendly, as were the rest of the team whenever I dealt with them.
5/5
GoogleCalum and the team have been absolutely fantastic and we couldn't be happier with the flat we've found with Cluttons. Responsive, fast and supportive, we've been guided through each step of the way and just can't wait to move in.
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Cluttons's London office has 289 reviews across three platforms: 180 on Google, 2 on Facebook (across the whole business), 107 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Cluttons is rated 4.4 out of 5 across all 289 reviews, and 4.7 out of 5 on Google from 180 reviews, checked 9 October 2026.
Cluttons, 36 Horselydown Lane, London SE1 2LN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.